Memphis hotellit Southeast Memphis

Plussat: Staff was professional and friendly.

Miinukset: Stayed at many Hyatt Place hotels...this was the filthiest. Memphis is a filthy, unsafe city.

Plussat: The hotel clearly showed how they were taking care of the essential workers that were staying there during the pandemic.

Miinukset: The majority of guests staying at the hotel who were not essential workers did not adhere to sanitation guidelines. I realize there is not much that could be done to address this, but I would recommend offering free masks to guests during the pandemic.

Plussat: The decor, cleanliness, and very spacious.

Miinukset: n/a

Plussat: Great location

Miinukset: No microwave for rooms

Plussat: The free room upgrade!

Miinukset: The pool closed at sunset instead of 10pm as informed to me the day before by the front desk staff.

Plussat: Check in was simple. Room was clean. Shower head was good.

Miinukset: Pillows were poor quality. Bed mattress is old and not comfortable. Bathroom door swings too close to the toilet, making it difficult to get inside the shower and was very small.

Plussat: The location only

Miinukset: When me and my friends first arrived you see all the signs of sanitized areas. So we get to our room and it’s nasty, beds not made, garbage not taking out food still on the table. It looked as if the last customers were still living there. Go back down stairs and was told because I booked third party nothing could be done about it. Only to go to the next room and the sink it stopped up. When staff was told about it they just said oh we know. After our stay my friend talked with the manager to let her know we were not satisfied and she had the most nastiest attitude.

Plussat: Fantastic staff, clean, well decorated, comfortable, very roomy, and superb breakfast.

Miinukset: This hotel was a winner.

Plussat: The lady at the front desk was real sweet and polite. The room was amazing and everything was nice

Miinukset: My meal took over an hour and was cold and not what I ordered

Plussat: Didn’t get to eat it

Miinukset: Having hot water to shower with and a faucet that wasn’t broken. $150 a night so I was very disappointed. We cancelled our second night.

Plussat: The exercise room is good.

Miinukset: Hotel is atypical Hyatt. Dirty and rundown around the edges. The management could be better and it shows.

Plussat: Everything

Miinukset: No microwave in room

Miinukset: Frustrated about their procedure to obtain breakfast which was included for my stay. I have stayed in Marriott hotel multiple times over several year and this was the first time we gave up and skipped breakfast because it was just not worth our time First morning I was told if I got coffee only, my family could not come and get breakfast for free, they would have to pay. Then they agreed to honor their end of the deal and when my husband went to get breakfast they gave him a hard time on how many eggs he could get etc

Plussat: My family and I were displaced due to fire, the staff was very friendly and we felt safe and secure during our stay.

Miinukset: N/a

Plussat: Stayed her while my home was being repaired and everyone was friendly and accommodating .

Miinukset: No problem at all

Plussat: The bed was so comfortable! The Bistro cashier was so friendly and helpful.

Miinukset: Dog barking next door to me.

Plussat: The staff was extremely helpful and very polite!

Plussat: Very clean, the workers were extremely friendly!

Miinukset: The bed was a little uncomfortable, and there was construction happening, but overall we enjoyed our stay!

Plussat: Clean, easy to get around the city from

Miinukset: N/A

Plussat: Nothing

Miinukset: No clear front entrance Front entrance not covered from the rain - got soaked Room was filthy and hadn’t been cleaned - had to switch rooms Staff had attitude trying fix problems Entire third floor hallway was a cloud of weed Do not stay a

Plussat: Grab bag and coffee.

Miinukset: Sits next to an active RR line. Sound is an issue. Undergoing remodeling too.

Plussat: Location!

Miinukset: No everything was great!

Plussat: The room had a nice layout and work desk

Miinukset: No

Plussat: Quiet comfortable facilities

Plussat: The staff was very informative about Memphis in general. It met alot of expectations that normal hotels wouldnt offer.

Miinukset: Not really

Plussat: The staff was super friendly and helpful - made for a pleasant stay.

Plussat: The hotel was very clean and the staff were friendly and helpful.

Plussat: I like the colors of the hotel, I like the food and some of the staff

Miinukset: I got bitten by bugs while I was there, the housekeeper supervisor stated that she didnt feel it was bedbugs, she stated that she FELT IT WAS SOMETHING I ate. I have all the names and ill definitely will be sending all the information to the general manager and office after leaving the doctor. My arm, ear, hand is swollen. Its red!

Plussat: Nice clean rooms

Miinukset: No

Plussat: The location and the quality of the hotel.

Miinukset: I also rented a room on the 26th as well, I was in room 133 and my bed was not what I expected the handicapped room they gave me on the 23 rd - 25 th was shaky and the mattress was worn down and the bed I had in room 133 wasn’t made and toilet shoo

Plussat: Clean, friendly.

Miinukset: All taxes on the bill.. nickel and diming the entire time.

Plussat: The room was spacious and the surrounding area was peaceful and quiet. The bed was very comfortable.

Miinukset: No.

Plussat: The hotel was clean staff at the counter was okay the guy that helped with the room was excellent

Miinukset: Yes the television was it working in the first room we had to change three rooms before he got a room that would work for what we paid for they wasn't willing to give a discount just moved from room to room. They did not have free complimentary breakfast

Plussat: Nothing

Miinukset: Tv didn’t work. Very noisy area with traffic. Also noises coming from inside wall all night.

Miinukset: The hotel staff did not clean my room at all, they simply placed a bag of clean towels on my room door.

Plussat: The two room suite was very nice.

Plussat: I loved how clean the room was. Front desk was very friendly

Plussat: Room was clean and bed was comfortable.

Miinukset: No air, no wifi, TV didnt work. Got moved to another room but still had the same problems. Left early due to being pregnant and uncomfortable n the heat.

Plussat: The front desk help was great I do remember Casundra making sure I got clean towels even when housekeeping didn’t clean my room. Breakfast was great and so was the service.

Miinukset: No housekeeping to clean room or elevator on the weekends

Plussat: The front desk guy was really nice and helpful, he even gave me a new room because my tv didn’t work.

Miinukset: My cable was working on my tv. Front desk gave me a new room the tv worked for a while then the cable lost its signal and basically was out the rest of the night.

Plussat: No breakfast, I believe due to Covid-19 is quite understandable, better be safe than sorry per liability. Location is great - sitting across the street from Fedex Global headquarter and proximity to the international airport, the property have great potential. I believe Memphis TN being less than half way open was a contributing factor.

Miinukset: Inability to have access to daily housekeeping.

Plussat: Everything was great-room, b’fast, cleanliness-and hotel staff just put it over the top. Very friendly, eager to make you feel at home and like family. We’ve stayed here before, and this is our favorite place to stay when we come to Memph

Miinukset: No.

Plussat: Was convenient to restaurants

Miinukset: There was only 2 yo 3 channels that was not sports

Miinukset: No internet,No Cable, Had 2 buy own Cleaning chemicals,& Towels where Not Provided! This Was a Terrible Suite ... The service was very poor . We stayed 4 days @ traveled over 2,000 miles !!! Won’t pick here again

Plussat: There weren't many things I liked.

Miinukset: I didn't like the fact that the room smelled like mildew. The windows in the room were left open during a previou stay and were never closed, which resulted in all kinds of bugs, in which I had to keep killing them everyday I was there. I had to pretty much santitize and clean myself. The floor of the kichenette area was slippery with some kind of grease or something., There was no guide available for the Tv, no pamphlet to explain what goes on in the hotel, nothing to let you know about any activities in the area or complimentary breakfast. Some of my other family members had to stay at another hotel because reservations that were made months in advance could not be found even though they were confirmed. Some quest had no working tv's. Linen was not the cleanest, looks like beds were made using unclean linen. Outside area not well maintained.

Plussat: The bed

Miinukset: During my stay i was unable to watch television,the towels were limited,the housekeepers were rude i wouldn't recommend this hotel to anyone i was on vacation and for the amount of money I paid I expected to enjoy,instead I was so disappointed.

Plussat: It was clean

Miinukset: Just needed paper towels and dishwashing liquid for the dishes

Plussat: I found the staff extremely helpfull and friendly and the room was very nice and comfortable and clean. We had a wonderfull time

Miinukset: had a guset who tied up the guest laundry doing her hotel linenes and was rude and could not do my laundry for three hours

Miinukset: I booked through a 3rd party which I always do and I went to check in around 130 PM the lady at the desk told me that check in is at 3 and I replied ok so I came back at 3 she asked me my name I gave it to her she didn't even look up all she said was that she didn't have a reservation for me because I booked through a 3rd party I called Hampton inn on walnut grove and reserved me a room through that same 3rd party

Plussat: Rude staff, never brought towels! Never again, I’d rather sleep in my car!!!!!

Miinukset: Worst hotel experience ever, rude, asked for more towels, never brought!!!!! I want a refund!!!!!

Plussat: Location

Miinukset: Remote didn't work and they didnt replace after 3 calls. Mold on shower curtain. No housekeeping services and couldn't even get them to bring clean towels. Very disappointed

Plussat: Location

Miinukset: It wasn’t clean

Plussat: Exceptional check-in staff!

Plussat: The room was nicely arranged. Had everything we needed.

Miinukset: When I stepped into the lobby, the smell of it but me like a ton of bricks. Very strong. When I first went to use the bathroom, there was barely any toilet paper left on the roll and the replacement roll was an already used roll.

Plussat: Was no breakfast but add said included in the price. They offered rotton apples

Miinukset: Mold, women's eye lash on the floor. Hair on counters. I had to clean the room myself.

Plussat: The room was reasonably priced and comfortable.

Miinukset: Front desk fellow was curt and somewhat rude. Advertised with a free breakfast, but was informed there was none - no sign just a curt answer. Found a piece of trash on the floor in the room. No luggage cart, and he sent me searching the hotel for one.

Plussat: Nothing

Miinukset: Everything

Miinukset: Because i was over charge and book.com or Hampton inn want to take responsibility. So i will never use your services again. Book.com say call Hampton inn. Hampton inn say reached to book.com. so with run around of both. And have put on social media to not use book.com or Hampton inn.

Plussat: The lobby was the best thing about the hotel

Miinukset: The lobby was the best thing about the hotelI did not like anything about the room

Plussat: Only the space, it was roomy. And my second room had very cold air

Miinukset: My first room was dirty, and I killed a bug. Move to a second room and it was kinda dirty as well. What baked the cake for me is a roach came crawling up the wall

Plussat: 100% refund if not satisfied isn't ture. 1st. room had a bad odor, but because of travel we needed to rest. The TV fused out, I was over taken from the strong smell. Management never addressed to my satifation.

Miinukset: Management did not address this my concern in person after speaking with us. He will review and get back with us. We stayed there because we could not get into another hotel. I would like a full refund. I took pictures.

Plussat: Clean & quiet 🤫

Miinukset: Not really

Plussat: Good location and clean facility, but the staff needs more personality!

Miinukset: Helpfulness with more attention to billing and customer service.

Plussat: The room a/c was good

Miinukset: Tub was stopped up, bed sheets with certain stains, room did not smell clean

Plussat: Nothing at all

Miinukset: Wasn’t clean

Plussat: People

Miinukset: No

Plussat: Staff

Miinukset: No

Plussat: The location was idea.

Plussat: All is ok.

Miinukset: Nothing

Plussat: The peace and quiet

Miinukset: No

Plussat: Location was great and it was not bad at all

Miinukset: The floor was sticky and the room had Ants.

Plussat: The low rate I was getting

Miinukset: How the price keep going up And cleanliness the faucet behind the sink was flirty n no sweeping

Plussat: Nothing, horrible experience

Miinukset: Yes, everything

Miinukset: The staff was rude and its over priced for the quality and we almost got attacked by racoons that the staff had food out for

Plussat: Nice on the outside

Miinukset: Could have been more nice on the inside

Plussat: Nothing...

Miinukset: Everything...Stained sheets, awful smell, terrible customer service...

Plussat: Hot tub was very deep and relaxing.

Miinukset: No elevators, parking area not secured, toilet ran continuously.

Plussat: Nothing. They called us twice on our way to the hotel to ask for me to pay over the phone since they only had one bedroom left. Even tho I booked before hand. I booked a double bed non smoking. We got a smoking bedroom that had a circle king bed that was covered in velvet. There was dirty sheets. Hand prints and jiz on the mirrors that surrounded the bed and the roof. The shower roof was coming off. There was multiple dead bugs and mold about the tub.

Miinukset: Everything. It was the worst experience of my life. I’m calling management in the morning and asking for a refund.

Miinukset: Well I drove from Meridian to their to meet my husband and the meantime it was pouring down raining I couldn't see but I still made it than I got the Bell to see if it was a room so I could check in but in the meantime I went to asked could I check in and the guy said I could check in early with a 10.00 early fee and I left than I went back and ask could I warm my food while waiting to check in and I asked could I check in in the black lady no offense told me it will be 20.00 to check in early when I booked my room and at the same time I sat in my car for 6 hours across the street to check in and when we I checked in I noticed that my room didn't have a iron and the lamp with the sock fade in and out but since I'm a certified housekeeper I know the rules why should I go through this when others take their job for granted but I would love for them to treat their guests how they wanted to be treated but they need improvement cause before I left I made sure I cleaned the room as me certified cause I am with me with my job history. Thanks for the little concern.

Plussat: Hours of operation were convenient. Quiet.

Miinukset: Location hard to access.

Plussat: Everything.

Miinukset: The room not having an oven.

Plussat: Breakfast was not included in my package but the location is in a good spot but across the street from it was dirty

Miinukset: I didn't like the idea when I vacuum my floor I picked up a lot of dirt off of the floor and the carpet all around the place could be shampoo more often

Plussat: The facilities had a full kitchen

Miinukset: It was more like a sketchy apartment complex than a hotel. Most residents were living there and the elevator smelt like weed.