Suzhou hotellia

Plussat: soft bed, very far away from everything, the food/breakfast is the worst among 5 star hotels nearby.

Miinukset: Food

Plussat: Very good location and nice surroundings with super clean and comfy rooms. Staff were polite and helpful.

Miinukset: Nothing major but the air con wasn’t working very well

Plussat: Location is great for some key attractions. Really nice place and great value.

Plussat: Stones throw away from Master of Nets Garden. Set in spacious ground. Provided nice range of snacks in the room and premium tea. Interesting shops just outside the hotel as well.

Miinukset: Nil

Plussat: The hotel is built as a campus of several buildings. It is all decorated, including the rooms, in traditional Chinese style. Among the buildings is a beautiful traditional garden with ponds, sheds, and beautiful vegetation In the evening, a live performance of a traditional Chinese stringed instrument was held in the lobby. The hotel is not far from a subway station.

Miinukset: Breakfast was simple compared to what was expected from a hotel of this level. Location: Although located in the ancient area of the city, it is slightly away from the main attractions. (Not really a problem, because taxis are cheap)

Plussat: I like the buffet there. We stayed there last year for a few days, room was stunning view. The most memorable moment of last year was falling over congee in the resto. during breakfast. Staff is very friendly.

Miinukset: This time when we stayed there, the renovation is pretty loud. We stay in the room most of the time, so the renovation noise was a negative experience, as well as workers outside balcony. So we have to shut the curtain most of the time. Thing is, we booked that captain’s suite for the view and also we can go out to balcony.

Plussat: The location was actually very good, on the northwestern edge of Jinji lake. I especially enjoyed the access to the bridgewalk over the water right in front of the hotel side facing the lake. Staff were very attentive and polite when asked about anything. The housekeeper, Ms Zhao, was also attentive to small details, like putting out more drinking water bottles when she discovered I finished the two complimentary bottles everyday.

Miinukset: Some signage could have been better. It took me a while to discover where the japanese teppanyaki restaurant was, or to discover how to reach the swimming pools. Also some better instructions on how to operate the room lights and curtains etc, since the system seem only accessible through the remote controls from a small console by the bedside.

Plussat: Really nice and spacious room, we received free fruit basket once arrival. The club lounge was nice and service was great. The location is simply fantastic where we could walk around the lake and across the road to the mall.

Miinukset: The hotel was under renovation at the moment therefore it’s very noisy during the afternoon, the noise level is unbearable and can’t stay in the room

Plussat: The location is amazing. The common areas, lobby, reception, restaurants are super. The service and staff are really kind and polite. The breakfast is really good.

Miinukset: There was renovation works on 3rd and 4th floor; during the day the noise was terrible, we couldn't stay in the room. After talking with the reception, they gave us an upgrade for the next stay (since we told them that we were coming back soon).

Plussat: The quality and facilities in the room were first class, a wonderful experience.

Miinukset: The staff in the restaurant at lunch were incredibly slow. There was also a lot of construction going on, which I understand has to be done, but it still wasn't ideal.

Plussat: Comfortable room , nice view , convenient location , excellent service, friendly staffs , in a word , very happy to choose this hotel ,would like to recommend to my friends .

Plussat: Staffs are super friendly and helpful

Plussat: wanderful experience in total. excellent location and very friendly and helpfull staff. attend for any inquiry promptly. best location ever stayed in Suzhou. Sure the first preference next time too.

Miinukset: nothing

Plussat: Staff were exceptionally helpful, knowledgeable, and willing to make suggestions to improve our stay.

Miinukset: The excellent staff service was let down by the old interior design of the building, which is in need of an upgrade, The Intercontinental is in one of the originally developed areas of Suzhou, so the surrounding retail areas appear to be closing down, or awaiting renovation.

Plussat: All excellent, excl Chinese restaurant (bad service, bad food)

Miinukset: Chinese restaurant is very bad

Plussat: Clean and comport hotel and everything was great. And thanks for upgrading room.

Plussat: This was my first time in Suzhou after 4 years, lots have changed but InterContinental remains as amazing as I remembered. The location is unbeatable especially I was home for a wedding near the exhibition centre so there certainly isn’t better choice than ICH for the location and service. The club is currently on the ground floor quite tucked away which could be a bit of walk if you are in a hurry and just want to grab some light breakfast. Staff in the club were slightly less attentive but it could be because of the temporary relocation and short of staff. My housekeeper Bella is so kind and lovely, who also took good care of my stuffed toy that I always travel with. Members of staff at the front desk and concierge are all so welcoming, I almost want to book another trip there right away.

Miinukset: The room is so practically designed and smartly decorated.

Plussat: Breakfast restaurant very short handed, you need to find your own seat n many tables not cleared

Miinukset: Lift

Plussat: clean and confortable

Miinukset: nithing

Plussat: Everything about this hotel is designed to please you. To the deep nitty gritty details

Plussat: Breakfast- very good and many choices

Plussat: The personnel are warm and welcoming. Offering assistance almost immediately each time they see a guest

Miinukset: Wifi, none existence and seems to be lead to the Chinese page

Plussat: Siisti ja laadukas hotelli. Hyvä sijainti.

Plussat: Great location

Plussat: True 5-star experience! Stylish, clean, big enough, has all facilities... Recommended!

Plussat: The breakfast was comprehensive: I especially liked the fruit, yogurt and sesame balls and coffee. The bed was super comfortable and I appreciated that the tv showed English programs with Chinese subtitles. The staff were amazingly accommodating and helpful. Staying overnight enabled us to book a 09:00 ticket for the amazing Suzhou Museum - which we loved!

Miinukset: There is some building work outside that spoils the look of the place but we didn’t notice any noise. While the hotel is relatively near to the Old Town you need to take a taxi or face quite a long walk.

Plussat: Seems like a fairly new hotel. Room was a good size with very good facilities - tea, coffee, water, toiletries etc. Modern touches like automatic curtains etc Quiet location Close to Tiger Hill (still need a Didi but reasonable price). Staff were good.

Miinukset: Noisy room doors I was charged more than the booking price but quickly refunded and charged the correct amount. Breakfast wasn't brilliant but I guess for the price was OK if you like Chinese breakfast options. I was told there were Western options but apart from cereal and some stale pastries, there isn't much Western choice. I don't mind that, we're in China. But make it clear. Location is not anywhere near the main areas for bars, restaurants etc so expect a 20 minute Didi for those if you want to go to busy areas. TV channels are all in Chinese expect for nature channel. Heearing the cleaners hocking was not a nice welcome as I approached the room for the first time.

Plussat: Staff service was good, location (near subway and shopping mall is just opp) too though can be a little hard to locate (both for guest and cab drivers) as the main door is sort of behind the main street-maybe more signage in front visible to those walking and driving. Hopefully after the construction is over, crossing over to Wanda Plaza and walking along the road would be easier. Nice room and comfortable stay. Like the interior design of hotel - modern and sleek. Laundry room with washer and dryer + iron is useful.

Miinukset: Breakfast items and taste of food could be improved but in general passable. Staff to check on coffee machine's water level to ensure there's water at all times instead of guest discovering it and having to inform staff to top up. Overall OK.

Plussat: Comfortable bed, modern facilities (new hotel), convenient location close to subway, Wanda shoping center and 15min away from train station, good air conditionning system, quiet at night. There is a self sevice laundry room.

Miinukset: - Apparently there is only 1 coffee machine that wasn't working the day of our breakfast. Instead we were offered coffee powder... not the expected standard in a Mercure hotel - bad croissants (with vegetal oil instead of butter as too often seen in China) Room floor was dirty, which is not acceptable in spite of the slippers offered. Design issues: - clothes wardrobe is too narrow (in case you want to hang more than 3 shirts or tops) - transparent glass separating the toilets and shower. Some may like though.

Plussat: It is quiet and rather news.

Miinukset: I have to walk a way to find a place to eat.

Plussat: Everything about the hotel. The staff was so helpful and amazing. Although they don't understand English but they are so helpful by using a translator. Just love them. Room was amazing. I got the room with a bath tub. The bath tub was no less than a 5 star hotel. Very clean and even the breakfast buffet was nice. The vibe of the hotel is so positive mad nice. At first, I wasn't too impressed with the lobby of the hotel but eventually fell in love with the hotel. Don't think twice before staying here. Just perfect and is not very high budget. If I ever come back to suzhou. I WILL STAY HERE AGAIN. Thank you for the great experience.

Miinukset: Location is a little off track. But you have basic malls around and metro. But what a lovely hotel. Must stay.

Plussat: Location somehow convenient to reach subway

Miinukset: It took me almost 1 hour to check in while we all were so tired. No body could speak English. They gave us a room very noisy facing the road item if I asked to get a quieter room. After insisting they finally gave us a room facing the internal garden.

Plussat: Top floor with a nice view over the surrounding area, there was a couch with a TV on the lower floor as well as a bed on the upper floor, connected with a staircase. The bed was comfy and there were plenty of pillows.

Miinukset: Far away from the city center (very last subway station - so at least there's a subway but it takes 45 minutes to go anywhere central) in the middle of nowhere in an underdeveloped area, the receptionists don't speak english although it's an international hotel, there was a lack of communication between booking.com and the hotel which meant that the hotel claimed they simply didn't receive my reservation at all. The bed was a bit too short so my feet were sticking out.

Plussat: I like the cleanliness ,comfort & surrounding area of resort.

Miinukset: u need to add some option for vegetarian food.

Plussat: Rooms are nice, big and clean.

Miinukset: Staffs’ poorly trained, check in and out took over 20min each time

Plussat: renewed facility make it looks and feel good

Plussat: Big, family friendly rooms. Beautiful setting. Nice pool and play area for the kids.

Plussat: Large rooms, comfortable. 1 minute walk to the company that I was visiting.

Miinukset: A bit of trouble checking in, they couldn't relate the booking confirmation to their computer login system

Plussat: Clean& fresh smell property

Miinukset: TV is very small

Plussat: The room is big and the staff was helpful.

Miinukset: WiFi was not so good.

Plussat: nice people

Miinukset: Nothing is to disli ke

Plussat: Staff is really helpful Rooms I like it Facilities

Miinukset: Location little bit far , need to regular transfer bus

Miinukset: I requested non smoking room, they gave me a smoking room. I requested double bed, they gave me twin beds. The building was generally unheated, took quite some time for the room to warm up using the air con. The Paulaner restaurant service had poor service, we got our food but no cutlery. No attention to re-fill drinks. etc. Generally I get the feeling that there is a lack of attention to customer needs and service.

Plussat: The staff support

Miinukset: Air con not operating. Super warm

Plussat: The hotel is close to metro and there're plenty of shopping malls nearby. Close to Jingji Lake and easy to access to the Old District and many other tourist attractions.

Miinukset: Breakfast need some improvement.

Miinukset: Chair and trash can are dirty, reception promised provide another chair but dont don it until I check out, I feel tired to talk. The door of bathroom broken as well.

Plussat: Nice and comfortable hotel.

Miinukset: The Hotel is far from the main attractions. Breakfast is ok, but not at the level of a 5 star hotel.

Plussat: Right next to expo. Rooms were spacious and clean. Service was good. Breakfast was good.

Plussat: Food here is great- many international choices...always go for the buffet spread for dinner time. The staff here is quite accommodating and friendly...speaks English well for lousy speaking non-Chinese travelers like me. Location is ok- close to the Suzhou City shopping mall and the lake..walking distance.

Miinukset: Nothing much but if the price was slightly lower then it would be a blast.

Plussat: Good hotel with good service and location. Price is fair too!

Plussat: Check in was not smooth at all. Front desk said my local id is needed, my passport was not accepted. Per them this is local police station request- put me through call with local police officer, did not work out too well.. understanding it might be local police station requirement, but could take care of client better

Plussat: The concierge and desk staff were extremely helpful and friendly.

Plussat: Excellent handling of guests. Thank you Danielle.

Plussat: A new and very warm villa with huge space

Miinukset: Would be better if there are some snacks as back up or a small convenience store in the hotel since the hotel is not in the city center but a very quiet lake side position away from center.

Plussat: Very comfortable and well appointed rooms

Miinukset: Not a lot not to like but was there only for one night

Plussat: Great location in walking distance to 'Humble Administrator Garden', spacious and well furnished apartment, friendly staff

Miinukset: Apartment was a little dark, and English capabilities of staff were very limited.

Plussat: Warm and courteous staff.. rooms are smaller than average but clean and an elegantly furnished. .. great location in old town...steps to Ping Jiang Road where there is an array of retail shops, unique boutiques and restaurants flanking the canal. This is it if you are into the rich culture of this old city.

Miinukset: It was hard to find but it’s on a good location The staff couldn’t speak Englisch, the bed was very hard and there was only a Chinese breakfast. They were still build the hotel.

Plussat: Great location - in the hart of the old city, not far from the central railway station. Helpful staff. Beautiful room in chinese style.

Miinukset: HIVLE - the correct name

Plussat: The location is very convenient.

Miinukset: 1. The staff doesn't speak English AT ALL!!! It was impossible to get ANY information because of their absolute incomprehension. 2. The wifi didn't work well. Moreover, the receptionist didn't know even the password, he had to make a couple of calls in order to know the password. It was so strange... 3. The breakfast was extremely poor. 4. There wasn't a hairdryer in the room (of a 5-star hotel!)

Plussat: The b'fast menu was good and the room is clean and comfortable. Staffs are very helpful and excellent for the location

Miinukset: The wet weather a little inconvenient to get around especially to the main road.

Plussat: gym, swimming pool, breakfast perfect

Miinukset: I have no comments, I was pleased

Plussat: The best location I have ever had in Suzhou. Walking distance to the harbor and the chengpin book store.

Miinukset: The service staff at the swimming pool could be improved . She is not patient for being asking 2 or maybe 3 times for the keys issues. However it is not clear of the explanations that’s why we asked for times for confirmation

Plussat: The Hotel is kind of new,the Location is great,opposite from the Lake ( would have loved to stay in a Suite, which would have faced the lake) The Swimming Pool, very nice and attractive,however,don't close it off for Swimming lessons for outsider... There are some nice Restaurant in walking distance!,opposite from Elitse Bookstore,we found a Russian BBQ Restaurant, the food was great as well as the ambience! Overall, we had a nice getaway Weekend.

Miinukset: I booked the Deluxe King suite,to our surprise, we were not checked in the Room, we had to wait at Reception for almost 30 Minute's! As per Description of the Website, it stated " A View " but actually you were looking at the 3rd Floor ! No Turn Down Service in the Evening! As per the Website, there was suppose to be a Bar and BBQ place in the Garden on 3rd Floor, but it was closed the whole Weekend! As per Website as well as your Brochure in the Room,there was suppose to be a Hair Salon...also closed!! The Food in the Lounge on the 8ths Floor ,not acceptable! When we went down to the 2nd Floor to get Dinner,both Restaurants we're fully booked,now being myself in the Hotel Business, it is our Policy, that we call our Guests who checked in,if they would like to join for Dinner,if not,only then would we give the Tables away! Again, we waited for a Table for more then 40 Minute's,the Western Food " Buffett " was ok, enough to choose from!

Plussat: I liked the balcony of the room. The bed was comfortable. It was quiet. The Metro, restaurants, and other places of interests were within walking distance. This Novotel hotel is one of the cheaper hotels in this area of the city of similar upper scale hotels in the area. I think the room quality, hotel ambiance, location, and services are equal to any of the other 4 to 5 star rated hotels, but it is just a little cheaper in price. That is always a good thing.

Miinukset: The ban on outside food delivery services to the hotel. The hotel claims that it is for security reasons. This does not make sense to me since the elevators are controlled by the room keys, and there is an army of hotel staff in the lobby. I do not believe there is a crisis of food delivery people in China assaulting and raping clients. The more likely reason that the hotel is doing this is because more and more people are relying on these food delivery services, and this must have an impact upon their food and beverage profits. I also found it amazing that hotels(most) charge a 10% or higher "service fee". This is in addition and higher than the 6% VAT fee the city imposes. All these extra fees means that the room rate that you are quoted is actually going to jump an additional 16-20% in price. Since this is a "service fee", I asked the lobby manager what services this money covers. The response was about the services that the room rate fee should be covering, such as lobby cleaning, housekeeping, and standard operating services. Basically, clients are getting fleeced and scammed when they book a room night for an additional 10% or more. Mind you, this is a common practice with most hotels and not just with this hotel. I just think it is bad business practice overall.

Plussat: Great breakfast, great variety. My room had a great view of the lake.

Plussat: Sijainti oli loistava; metroasema ihan vieressä ja järvialueelle lyhyt matka. Huone todella siisti ja reilunkokoinen parvekkeella. Huoneessa oli hyvä varustetaso ja äänieristys, päivittäin käytiin huonetta siistimässä ja täydentämässä vesipullot. Hotellista löytyy kiva kuntosali ja uima-allas sekä jopa suomalainen saunakin! Aamiainen runsas ja monipuolinen, näköala meidän huoneesta Suzhoun paras; järvi ja ”Housut” ja etenkin iltavalaistuksessa upeannäköinen.

Miinukset: Ainoa, missä löysin parantamisen varaa oli se, että vessasta puuttui pistoke hiustenkuivaajalle ja -suoristusraudalle. Mutta siitäkin selvittiin! :D

Plussat: Great location. Close to exhibition centre and loads of restaurants.

Plussat: Outdoor pool, indoor pool, gym and access to Pan Gardens

Miinukset: Price of drinks and slow service. Waitress service by the poolside would have been ideal.

Plussat: Location was great

Miinukset: Building was built in 1999 and hasn’t been upgraded since, they “upgraded” the room which I’m not sure was actually an upgrade as the amenities were pretty outdated

Plussat: Only stayed for one night. Clean, comfortable, and cheap. Front desk staff was awesome. Overall service was great, but room service and dining...well see what I didn't like.

Miinukset: Location was okay. Room service was abysmal. Asian portion of the menu was unavailable because the the Chinese cooks left early. WHAT? Not mention the staff didn't know what menu to was available at the correct time either. Not something you expect from a "5-star" hotel, and not something you want to deal with, after a very long work week.

Plussat: Hotel well located, near all the places of interest. The two swimming pools are a real plus, especially with the hot weather

Miinukset: The cleanliness of the room needs to be improved. Most of the furnitures were dusty + windows dirty

Plussat: We came a day late for our reservation and the hotel staff was trying their best to make it so we wouldn't have to pay for the night we missed, they even offered us a complimentary christmas dinner! All the staff was very friendly and accommodating.

Plussat: The hotel has a beautiful facade and gives you free access to the scenic area next door. The location is not very convenient but taxis are readily available.

Miinukset: NIL

Plussat: My stay didn't come with breakfast

Miinukset: Nothing thus far

Plussat: Breakfast was excellent, we only sent one day due to other plans but on the last day we went and wished we had gone more, good quality and decent selection. Same with their “happy hour” package, it’s actually a good buffet with everything included. Worth the extra 15€ or so per night for sure!

Miinukset: Place was great, nothing really to dislike. Deserts maybe 7/10 if I had to be picky

Plussat: Pan Pacific Suzhou is conveniently located a short walking distance from the subway. It is located next to a nice park that can be accessed freely by the guests. The staff is very helpful. One evening, I went to the reception desk asking for help to activate Wechat Pay on my phone. Eric was amazingly helpful and spent about one hour trying everything he could to enable the pay feature. It didn't work out as you need a Chinese bank account and a Chinese ID card but he did try his very best to find a way around. We then had a very interesting conversation about China and Mauritius.

Miinukset: It's hard to find something I didn't like. Maybe the size of the hotel (more than 500 rooms) can make it a bit challenging finding your way to the lobby or back to your room but that's no big deal.

Plussat: Hotel is nice with a huge 园林behind ,guests are free of charge . Hotel some how needs some upgrade ,location is okay . It’s hard to get a decent meal within walking distance .