Suzhou hotellia

Plussat: Authenticity very close to Panmen Garden

Plussat: I was upgraded to a higher level room at no extra cost The kindness of the staff, in particular of the guys of the concierge Breakfast The park of the hotel

Plussat: The hotel looks great and the rooms are spacious with generous sized bathrooms. It is also attached to a beautiful park that guests can enter for free.

Miinukset: The leisure facilities need refurbished. There were broken switches and tiles, the steam room was out of operation, and the walkway from the changing rooms to the pools feels like walking in a staff-only area. Needs to be modernized and cleaned.

Plussat: Proximity and free access to the huge park behind the hotel.

Miinukset: Breakfast at the Premium lounge was not great, limited selection.

Plussat: Only stayed for one night. Clean, comfortable, and cheap. Front desk staff was awesome. Overall service was great, but room service and dining...well see what I didn't like.

Miinukset: Location was okay. Room service was abysmal. Asian portion of the menu was unavailable because the the Chinese cooks left early. WHAT? Not mention the staff didn't know what menu to was available at the correct time either. Not something you expect from a "5-star" hotel, and not something you want to deal with, after a very long work week.

Plussat: Room with patio and large tub

Miinukset: All good

Plussat: My stay didn't come with breakfast

Miinukset: Nothing thus far

Plussat: The room is clean & comfortable, staffs are friendly & helpful. Location is good!

Plussat: Hotelli sijaitsee lähellä kävelykatua ja siitä on helppo suunnistaa moneen suuntaan. Lähellä on kaunis kukka- ja kala/lintu ostoskatu. Hotelli on ns. perustasoa, mutta hinta/laatu oli odotettu. Aamiashuone oli ruuhkainen, joten hotelli taisi olla täynnä. Aamiainen oli perustasoa, länsimaalaista ja kiinalaista, tuoreita hedelmiä ja vihanneksia paljon. Erityismaininta erikoisesta wc -istuimesta, siinä oli automatisoitu alapään pesulaite =D

Miinukset: Baarikaappi oli tyhjä, eikä sitä ollut kytketty sähköverkkoon. WC;n ovi ei mennyt kunnolla kiinni. Näkymä ikkunoista oli peitetty vaalealla teipillä, joten näkymää ei käytännössä ollut.

Plussat: Centrally locates and 30 minutes walk from humble administrator’s garden if you miss the hotel free shuttle. Some of the reception staff speak impeccable English. Unusual interior decoration. Very good value for money.

Miinukset: Rooms and lifts are aged. Hearing too high in the middle of the night. Asked for extra pillows and obtained one pillow only.

Plussat: Hotel front desk staff was very helpful. Helped us booked the tickets to visit Suzhou museum. Location was fab

Miinukset: The housekeeping staff was too efficient. Despite the do not disturb sign, they still went into the room to clean when we went for breakfast!

Plussat: Staff is friendly and helpful. Convenient location.

Miinukset: This is my fourth time there and it's starting to get a bit run down. Smelled/felt damp throughout and saw a cockroach at breakfast! Food was stale and felt like the previous days. Used to be fantastic, needs some up keep.

Plussat: Very nice hotels: the rooms are very big and confortable, very central location (even if not particularly near to the gardens), many shops in the sorroundings. The shuttle service to/from the station is extremely useful.

Miinukset: Breakfast can be improved: there is enough choice of asian food, but western selection is poor. Fresh fruit variety can be better

Plussat: Good location for local attraction and shopping. Hotel provides transport to suzhou railway station. Staffs are very helpful.

Miinukset: Facility & room a bit dim on lighting.

Plussat: Easily accessible from metro station. The hotel is at the centre of local merchant road.

Miinukset: Bed was quite hard and room service stops at 22:00. Old style decoration.

Plussat: friebdly staff

Miinukset: bad air conditioning,

Plussat: Staff very helpful for train station information

Miinukset: Missed breakfast by 10 mins

Plussat: The hotel is close to metro and there're plenty of shopping malls nearby. Close to Jingji Lake and easy to access to the Old District and many other tourist attractions.

Miinukset: Chair and trash can are dirty, reception promised provide another chair but dont don it until I check out, I feel tired to talk. The door of bathroom broken as well.

Plussat: Fine and sumptuous breakfast. Good location.

Miinukset: Nil

Plussat: Nice and comfortable hotel.

Miinukset: The Hotel is far from the main attractions. Breakfast is ok, but not at the level of a 5 star hotel.

Plussat: The staff was amazing.

Miinukset: we we're not able to turn the heating of. The room was 26,5 °c

Plussat: Helpful staff Good English spoken Nice breakfast spread

Miinukset: Spa closed but next door open :-)

Plussat: gym is good and has big room. Hotel is quiet and clearn

Miinukset: Parking plot is not very convenient and the hotel entrance has no clear sign

Plussat: the staff were wonderful and helpful especially to get taxi out from hotel. food spread was good..and rooms very comfortable

Miinukset: the location was a bit far from any shopping n would have been good to provide regular shuttle to shopping area

Plussat: Tradition

Plussat: This is the most wonderful hotel we've ever stayed in! Apart from a very convenient location for exploring Suzhou gardens and museums, the setting within its own gardens is stunning! Inside, every tiny aspect is visibly thoughtful and well cared for. All members of staff were exceptionally friendly and helpful with the various aspects of our travel and stay. We enjoyed the food in the hotel. A special highlight was the live music on Guqin or Guzheng in the evenings, while seated in the beautifully elegant and calm lobby, amongst plants and ponds.

Miinukset: There was nothing we didn't like! The only suggestion would be: a map of the hotel grounds in the rooms, we think there was a small museum to visit we weren't aware of until the last day; also several trees have signs/explanations in Chinese on them, it would be nice to have an English version as well.

Miinukset: Although it is in a garden setting, in really it is too crowded with all the buildings and cars parked along the road. The room is OK. Bathroom is big but with the once-trendy glass wall separating it from the room. Not a big fan of it.

Plussat: Beautiful garden , historic building, friendly staff, free hot soup for the winter stay

Miinukset: Not at all

Plussat: The property is very nice and expansive in a quiet pet of the old town. The room is spacious and amenities were nice.

Miinukset: The hotel is a bit dark and not very close to many of the attractions of Suzhou. Hated that the toiletries (including towels) came wrapped in plastic.

Plussat: Chole at wombat is a beautiful and talented bartender and you guys can check out the cocktails she made only at woobar/ Jason provided excellent service when I was dining at 4th floor . It’s a buffet kitchen and the local “ao zao” noodles worth trying

Plussat: Breakfast was excellent with many different variations of food. Modern rooms.

Miinukset: If you paid your stay with credit card there was only one machine that worked. So that took some excess time.

Plussat: Even before check in we had numerous emails making sure were OK and had everything organised. The rooms was colorful and funky. Service is impeccable from the word go. We will be back very soon thank you.

Miinukset: Nothing

Plussat: The hotel was new, beautifully decorated. It’s located in the center of the city, only 5 mins walk to Suzhou centre mall which is so convenient. The staffs were very friendly and helpful. Extremely recommended. I would come back again.

Plussat: Super nice staff and prompt response for guest's needs

Miinukset: Hard to control the lighting system

Plussat: Great Hotel. Rooms are very modern and stylish....very comfortable.

Miinukset: Quite pricy. You have to accept the loud music down at the reception...real disco vibes. Not my cup of tea.

Plussat: Amazing experience. The room view.

Miinukset: Staff serving me coffee everyday despite saying no. I wish the reception understood more English. I felt like an outsider.

Plussat: Great service

Miinukset:

Plussat: Excellent breakfast and the Chinese restaurant at the hotel is absolutely amazing!! It’s the place to stay in Suzhou!

Plussat: Breakfast was plentiful, lots of choice.

Miinukset: The prices for dining and refreshments very expensive, and did represent value for money

Plussat: Friendly staffs made helpful recommendations to travel in Suzhou

Miinukset: Choice of Breakfast not too much.

Plussat: I like the location and the lake view, also the staff were perfect friendly and helpful.

Miinukset: Nothing

Plussat: EXCELLENT breakfast! Comfortable bedding.

Miinukset: Room was hot. Decor desperately needs a facelift, quite antiquated.

Plussat: Very nicely appointed and new. Loved the Club upstairs. Nice staff.

Miinukset: It was far from where I needed to be.

Plussat: Room

Miinukset: Location

Miinukset: Only tens years old and already worn out. Typical for a Chinese property. Shangri-La needs to enforce their franchise agreement and get these owners to invest in renovations.

Plussat: Staff is very caring especially Colin Zhang is very helpful

Miinukset: The reception tries to down-grade the room when the reservation is made via BOOKING. You MUST have your room description handy and do not accept any BS like "yes, view, but this is STREET view because you booked on BOOKING and not with us"... this is unheard of. Be friendly, but stay firm. There is either garden or lake view. I had been given a small noisy no-view room. In the end, I got a great room with a kitchenette as described on BOOKING. Unfortunately, the luxury hotels in China try all sorts of cheating. Never happened to me in middle-class hotels.

Plussat: I like the buffet there. We stayed there last year for a few days, room was stunning view. The most memorable moment of last year was falling over congee in the resto. during breakfast. Staff is very friendly.

Miinukset: This time when we stayed there, the renovation is pretty loud. We stay in the room most of the time, so the renovation noise was a negative experience, as well as workers outside balcony. So we have to shut the curtain most of the time. Thing is, we booked that captain’s suite for the view and also we can go out to balcony.

Plussat: good breakfast

Miinukset: construction noise

Plussat: The location was actually very good, on the northwestern edge of Jinji lake. I especially enjoyed the access to the bridgewalk over the water right in front of the hotel side facing the lake. Staff were very attentive and polite when asked about anything. The housekeeper, Ms Zhao, was also attentive to small details, like putting out more drinking water bottles when she discovered I finished the two complimentary bottles everyday.

Miinukset: Some signage could have been better. It took me a while to discover where the japanese teppanyaki restaurant was, or to discover how to reach the swimming pools. Also some better instructions on how to operate the room lights and curtains etc, since the system seem only accessible through the remote controls from a small console by the bedside.

Plussat: Breakfast excellent, swimming pool and fitness area fantastic

Plussat: The quality and facilities in the room were first class, a wonderful experience.

Miinukset: The staff in the restaurant at lunch were incredibly slow. There was also a lot of construction going on, which I understand has to be done, but it still wasn't ideal.

Plussat: So beautiful , the theme is a giant Cruze ship. Lots of dark wood , open spaces, and a great bar area in the center of the ship. Breakfast is top notch.

Miinukset: Not much. Bar is a little pricey.

Plussat: Clean an comfortable. At a great location. Take the time to walk around the lake on a Sunday morning. It's the best exercises after a busy week.

Miinukset: The staff is very kind and attentive. But sometimes the young ones don't dare to say that they're English is not sufficient to cover the promise they make. It would be not a problem if they would say: sorry I do not understand your question. It is a little worse if they pretend to understand and not follow up.

Plussat: everything was nice, breakfast was good, gym and pool were great. front desk also very nice

Miinukset: unfortunately sauna was broken pizza from room service was not good

Plussat: Nice view. Very kindly staff.

Plussat: The room has a good view with a balcony. A subway station was in front of the hotel, so it was really convenient to visit many attractions using the subway.

Miinukset: It would have been better if the concierge could provide accurate tour information and speak better English for foreigners. We found that some attractions required registrations and/or ticket purchases in advance. We selected a few places to visit and asked information about the places to concierge. We heard that tickets were sold out for the whole week for the best two attractions. So we gave up and talked about this over wechat to our Chinese friend in another city. The friend said there were tickets left for the next day and made reservations and purchased tickets on line for us. We went all the way to Suzhou to visit those attractions, and if we followed what the concierge said, we could have returned without visiting the attractions.

Plussat: Sijainti oli loistava; metroasema ihan vieressä ja järvialueelle lyhyt matka. Huone todella siisti ja reilunkokoinen parvekkeella. Huoneessa oli hyvä varustetaso ja äänieristys, päivittäin käytiin huonetta siistimässä ja täydentämässä vesipullot. Hotellista löytyy kiva kuntosali ja uima-allas sekä jopa suomalainen saunakin! Aamiainen runsas ja monipuolinen, näköala meidän huoneesta Suzhoun paras; järvi ja ”Housut” ja etenkin iltavalaistuksessa upeannäköinen.

Miinukset: Ainoa, missä löysin parantamisen varaa oli se, että vessasta puuttui pistoke hiustenkuivaajalle ja -suoristusraudalle. Mutta siitäkin selvittiin! :D

Plussat: Very modern and comfortable rooms, great breakfast and professional staff at check in. Literally right next to a metro station which is very handy.

Miinukset: Room was hot and air con didn’t work too well

Plussat: Bed and bathing is good

Miinukset: Noice outside from aircondition

Plussat: Breakfast restaurant very short handed, you need to find your own seat n many tables not cleared

Miinukset: Lift

Plussat: clean and confortable

Miinukset: nithing

Plussat: Everything about this hotel is designed to please you. To the deep nitty gritty details

Plussat: Breakfast- very good and many choices

Plussat: The personnel are warm and welcoming. Offering assistance almost immediately each time they see a guest

Miinukset: Wifi, none existence and seems to be lead to the Chinese page

Plussat: Great customer service, we even got upgraded to an apartment. Only disappointment was that our food choices weren’t available on the menu. There were plenty more dishes to choose from though.

Plussat: True 5-star experience! Stylish, clean, big enough, has all facilities... Recommended!

Plussat: Everything is prefect, clean n neat, breakfast is also the best. money well spent

Miinukset: Nothing

Plussat: -big variety of Western TV channels -plenty of room -big bathtub -comfy bed -two working desks -big fridge -fast checkin and checkout -24h fitness studio -plenty of food options in walking distance

Miinukset: -breakfast is below mediocre, quite disappointing and in stark contrast to the rest of the hotel -after extending our stay the cards weren't extended -oven didn't work -conference rooms extremely overpriced -no towels in the fitness studio

Plussat: Room have excellent facilities, all details are very well followed, room dimensions are above hotel suites, fantastic position just next to a shopping mall full of restaurants coffee and bars, can ask more

Miinukset: I could stay only one night

Plussat: (1) Very good bed (2) Good air conditioner (3) Good kitchen (4) Friendly and helpful concierge

Miinukset: (1) Due to the bad design in the bathroom, my wife fell down and got cut on her leg. I left a message note to the hotel staff but nobody said anything until we checked out. It seems to me that the hotel staff don't care about (or ignore) their customers' safety and don't know what responsibilities they have to assume in running a hotel. (2) The hotel staff provided wrong information about some famous scenes. They even don't have sufficient knowledge to provide customers the correct, timely, and necessary information. It seems to me that hotel staff are indifferent about visitors' needs. If they cannot provide more updated local information and claim that we should go for Google, I don't see the value of hiring these people. (3) The housekeepers seems incapable of distinguishing among bath shower gel, body lotion, and shampoo. In the first night of our stay, there was only one tube of shower gel and one tube of shampoo. I put the empty tubes on the table reminding the housekeepers that we need more. However, the housekeepers gave us more body lotion in the following days. (4) The room appeared not ready for use. When we moved in, we found that the sound bar was not connected to the TV. The TV remote controller was not equipped with battery (we finally found the battery under the sofa). We could not make local phone calls because we were told that "the system has not initiated the phone line" in my room. (5) The water pressure is very low in the bathroom. It took us a longer time to take a bath. (6) The bathroom does not provide sufficient small and big towels. Overall, the staff and the management team of this hotel seem not well-trained to serve their customers. They only care about charging my credit card in case I destroy the room. If I was overly unlucky in my case, remember not to take Room #603 if you guys choose to stay at this hotel.

Plussat: It's near the convenient store and also there's a lot of restaurants around

Miinukset: -

Plussat: Well designed room space and decoration; delightful breakfast; excellent quality on the price tag

Miinukset: Service attitude of staffs was polite but not warm

Plussat: Food here is great- many international choices...always go for the buffet spread for dinner time. The staff here is quite accommodating and friendly...speaks English well for lousy speaking non-Chinese travelers like me. Location is ok- close to the Suzhou City shopping mall and the lake..walking distance.

Miinukset: Nothing much but if the price was slightly lower then it would be a blast.

Plussat: Staff very friendly I felt from beginning very comfortable Staff is unbeliavable Best place Great kitvhen

Miinukset: Nothing This is a great hotel

Plussat: Good hotel with good service and location. Price is fair too!

Plussat: Very supportive and professional staff. Room was big and clean. Beds are very comfortable and quiet room enabled a good sleep. Many restaurants and malls in the vicinity.

Miinukset: —

Plussat: all good.

Miinukset: - my travel in winter season, temperature too low for me. - there is no specific identification for HALAL food on the restaurant.

Plussat: Excellent Breakfast Neat, Clean, Cosy room, Good View. Warm hospitality by all Staff Members. Centrally located.

Miinukset: Common problem of the Region - communication skills in English need improvement.

Plussat: Room is very modern and well renovated.

Miinukset: The carpet in the room is not properly vacuum.

Plussat: Beautiful hotel, rooms have everything needed and more. Staff very friendly and helpful. First rate buffet lunch, would certainly recommend.

Plussat: Room is big & comfortable. Toilet w tub, rain shower & option to see TV from room. Able to click a switch to have toilet screen tinted. Japanese style toilet bowl with washing function.

Plussat: The location of this hotel is perfect. The staffs are nice, they bring luggage to your room. The breakfast is perfect.

Miinukset: Some staff at the service desk are not very professional, who doesn't know how to transfer the deposit assurance of credit card to another room. Because there is no room available when we check-in and they offer me another room. There is a problem for the deposit assurance of credit card when we check out, the staff doesn't know how to transfer it.

Plussat: Good location, shops nearby.

Miinukset: Staff was very busy, no warm welcome feeling

Plussat: size and cleanliness of the room

Miinukset: nothing

Plussat: Room was excellent. Breakfast had a huge choice of dishes.( suit all people) Easy to get to by taxi or subway Staff very helpful Pool was a very relaxing place.

Plussat: Bathroom

Miinukset: Nothing

Plussat: They made a nice birthday arrangement in the bedroom upon request

Plussat: A nice swimming pool.

Miinukset: The breakfast was mediocre.

Plussat: Very good hotel. Close to subway in central position. The staff is friendly and the hotel is very clean.

Plussat: This hotel has understanding and helpful personnel.

Miinukset: The breakfast was noisy and restless experience due to music that was loud and not suitable for hotel environment.

Plussat: Helpful, kind and professional staff.

Miinukset: Noisy breakfast. Machine music and loud techno music.

Plussat: Everything’s good.

Plussat: Everything. Hotel is very nice

Miinukset: My room was at the last of the dead, a bit of walk like maze.

Plussat: Staff was the most helpful I've ever encountered at a hotel! Food was very good. Enjoyed the 25th floor lounge.

Miinukset: Couldn't keep hotel room cold enough at night.

Plussat: A fantastic hotel overlooking a beautiful lake! The staff were so helpful from enquires on email, checking us into the local police station, and ordering us taxis for dinner in the evening through the Chinese app. Rooms were so spacious and the facilities were top notch. The shower was like a shower room.

Miinukset: It would have been great if there was a swimming pool on site, however there is still a great gym.

Plussat: Clean and spacious Breakfast was very decent Good view from room but it's just a big lake

Miinukset: for tourist it's too far away from the places I wanted to go but this hotel would be excellent for a business traveller who needs to be at the business park

Plussat: Spacious and clean room. Breakfast with a variety of different foods but the fruit juice was regularly running out without refill by the staff. So if you came late for breakfast forget about having orange and grapefruit juice.

Miinukset: During winter the room was cold and I had to keep the air conditioning on to keep it warm but the air conditioning was really very loud, so during I switched it off and the room was getting cold in the morning. The shower tap was fancy and it was necessary to open the water tap to the maximum in order to get hot water, a real waste of energy. Breakfast with a variety of different foods but the fruit juice was regularly running out without refill by the staff. So if you came late for breakfast forget about having orange and grapefruit juice. The gym was generally okay with new machines but there was no press for legs squat. For this price I would have expected a little sauna or steam bath too.

Plussat: Very comfortable stay Very good breakfast

Plussat: Clean, friendly staff, delicious in room dining

Miinukset: Slightly off location. But just slightly as the train station is very near the property and the journey to most tourist attractions is around 30. Mins max (by train).

Plussat: Comfy bed sheets love it

Plussat: Very big a spacious one bedroom apartment like room. Have a kitchen and also a washer. Good for family. Breakfast was good also. Lake view was great also.

Miinukset: Just a bit far from the city centre and nothing much nearby.

Plussat: A new and very warm villa with huge space

Miinukset: Would be better if there are some snacks as back up or a small convenience store in the hotel since the hotel is not in the city center but a very quiet lake side position away from center.

Miinukset: Location too far from center of Suzhou. Other things okay

Plussat: Very comfortable and well appointed rooms

Miinukset: Not a lot not to like but was there only for one night

Plussat: Great location, clean apartment and friendly staff. Will be back again soon.

Plussat: The location is very smart, very close to Jinji Lake and to a couple of subways. Actually the location and the environment are very quiet. The hotel is nearby several restaurants for foreigners, and also to the Suzhou Center mall, useful for shopping and different restaurant (starting from Thai, to Japanese and typical Suzhou cuisine). I really enjoyed the buffet breakfast, that provides both Chinese and European-American food.

Miinukset: My only concern is about the soundproof, not so efficient, so you have to be lucky talking about the neighbors, but maybe there is an option to choose a good soundproof standard in the room.

Plussat: I liked the apartment and the view. It was also very clean

Miinukset: I know there is a non cancellation policy but there was totally no consideration although I told the hotel a week before arrival and also called 3 days before to inform them on my delay. I think not occupying the room for two days would at least have some consideration or discounts but they were really cold on this. I most likely won’t stay here again...

Plussat: Perfect location, great views, clean and comfy rooms.

Plussat: The rooms are huge and good equipped. The price for such a hotel was quite low.

Miinukset: Takes some time to get to the inner city.

Plussat: As a golf caddie I was working so it was easy and central for me

Miinukset: No all was good

Plussat: Extremely helpfull, smiling, and competent staff, with an English speaking supervisor on duty at all times. Rooms Clean and new, and interior quite tasteful for a hotel. Only a short taxi ride from downtown Suzhou.

Miinukset: Breakfast leaves room for improvement, but is not bad at all.

Plussat: Close to subway

Miinukset: None

Plussat: Food was tasty.

Plussat: Great Breakfast, Nice Happy Hour at the Bar

Plussat: Buffet breakfast have good varieties of foods. Room was clean and without smoke smell. Bed was very comfy. I got a room with a great view of the lake.

Miinukset: However, nothing much nearby and quite far from the Suzhou city.

Plussat: need lots of improvement.

Miinukset: not worth the value. the hotel needs an update. not enough staffs too.

Plussat: I spent a short holiday there, at first I didn’t expect too much for this price, but I found it’s just everything perfect for good lake view, convenient location for dining, and very spacious room. I was totally satisfied and would definitely come for another time.

Plussat: Comfy

Miinukset: Everything was perfect

Plussat: The front office staffs are friendly and fast. The room is clean. Location close to the food area.

Plussat: Nothing to be satisfied.

Miinukset: All around hotel was very odorous with smoking even though it was smoking free room. Ventilation system and A/C was the worst ever. A/C system in the room was not working. Staffs in the hotel cannot speak English; it is hard to have a smooth conversation.

Plussat: Staff is really helpful Rooms I like it Facilities

Miinukset: Location little bit far , need to regular transfer bus

Plussat: Hotel in the city but surrounded by a golf one one side and a lake on the other side, so it is a great place to escape from the noise of the city, without travelling too far and you can enjoy the view on the Jinji lake skyline. We had also great time in the large indoor swimming pool and the picnic bbq organized by the hotel in the garden during our stay was a also a very good surprise.

Miinukset: Probably because of the COVID 19, only one restaurant was opened, and the choice of the menu is not so great. The room are a bit old fashion, so you will not find the usb port for charging phone or speaker if you want to listen music

Plussat: The beautiful and utterly uncrowded lake - it was really nice to walk outside and the air quality was stunning!

Miinukset: No huge dislikes - the staff seemed not quite right for the hotel, not always very well informed... but they were very nice and had a good attitude - perhaps they just need a bit more training in behaving like representatives of such a fine hotel

Plussat: quality of hotel

Miinukset: its remoteness from the town centre