Gran Hotel Ciudad de Mexico

Great location and very beautiful. Front desk and door staff were very friendly.

The air conditioning is in name only. The room was so warm. I mentioned this in the mid-stay survey and they said they were checking on it. No change. They did give us half off our last night because of it, but it was a lot to pay for a very warm room that made sleeping difficult for 4 nights. Our last night we had to change rooms because they had an event going directly below us until 4 am that was so loud it was shaking the floor. They were very quick to move us, but still. The staff throughout the hotel were very nice but the breakfast staff were not friendly and the tables (which they assign you to) were not set well (we kept missing napkins/utensils/cups and these were not available at the buffet).

The hotel staff, hospitality, and location was amazing.

The hotel set us up with a driver for 2.5 days. The driver agreed to a price but later wanted 3 the amount. The hotel insisted that the driver was right even do market price is lower.

the glass ceiling in the lobby is very beautiful. Room is spacious. Location is great

The bed is not very comfy. First room was noisy with machine working outside and we changed a room on the second day.

The entire hotel is truly beautiful and classical. We loved the decor, the foyer, the staircase. The entire building was wonderful.

The shower did not work for our entire stay despite reporting the problem to the staff on the first morning. I do not believe they looked at the problem. I was also given some very poor information regading the estimated cost of a taxi. However I still consider this a wonderful hotel if everything works.