Hotel Benidorm Mexico City

Excellent location.

The walls are paper thin. Maybe not from room to room but definitely room to hallway where the steps from the uncarpeted floor by the elevators to knocking on doors and conversations from other guests on their way to their room at all hours of the night can be heard. The bellboys and waiters provided excellent service, but for some reason front desk is another story. Traveling with an infant, we make use of the A/C not only for climate control but also white noise. Specially when everything going on in the hallway can be heard. Upon arrival we called down to inform our A/C (one of the main reasons we look at a property’s amenities and why we booked with this property) didn’t work, and only a bellboy was sent to tell us to open the window and that he’d let maintenance know. A call down to the front desk only informed us there was nothing that could be done due to maintenance not being available and the hotel being at full capacity. This turned an okay first impression into a really uncomfortable night and just all around felt like a missed opportunity for staff to make us feel comfortable. Breakfast buffet is $230 pesos or you can order from the menu. The buffet was very limited and honestly with the location, you’re better off dining at another hotel or taking advantage of all the places Colonia Roma has to offer. We can recommend it if the location works and if you can sleep with what we mentioned, but our family will definitely not return.