Hotel Marquis Reforma

The room was cozy and the location could t be better. Had a treatment at the spa with Niki and it was the best! My feet hurt from all the walking and after I was relaxed and felt great!

The front desk Alejandro there were issues with him being rude after I ask if feather bedding could be replaced with regular bedding due to an allergy. He told me to come to him for complaints. I told him I wasn’t complaining just needed a change is all. Some days the room was stocked with water and others it wasn’t

First things first, the staff! They were incredibly polite and very helpful, very tentative. They would come to our door every hour to offer complimentary water, fruit, or chocolate. Since I forgot to bring my hair gel, I asked where I can find a store to buy one and instead one of the gentleman offered to barrow his gel so I won’t have to buy one! My wife and I 1 year anniversary was in November 2nd and I called last minute to request a champagne bottle, cheese cake, a rose to surprise my wife upon arrival to the hotel. And they got the job done next day! Facility is spot on clean, with a nice bar and restaurant. We also enjoyed our view of the city looking down la reforma. The day of día de Los muertos they gifted us a small skeleton with a paper explaining the history of the special holiday.

I can not think of anything that I did not like of the hotel. Everything was perfect. Hotel Marquis Reforma will always be our place during our stay.

The staff. They were so friendly. Ana at reception and and Alberto, Jonathan and Eduardo were super nice.

There were no negatives. Everything was wonderful.