Hanga Roa hotellia

Plussat: Excellent staff. Very good food.

Miinukset: Seating in the upscale restaurant was uncomfortable.

Plussat: The location is nice the architecture the quality and size of bed !

Miinukset: All around Hotel is full signs and metal items with black flags that covet the view ,because is a battle with a local family that said that hotel was bild on ancestry cemetery.....Stay in hotel is Tabu ! It was a little bit scaring when you read all the sign ! The service is like a 2 star hotel ! The cleaness and the service very basic ! You can not walk in the room without slipper ,you get in 5 minutes black feet. The quality of the food is poor ,at breakfast small fresh fruit choice ,no fresh juice ... When in the island you find plenty of Pinapple and Banana ...In 6 days we didn ‘t find at breakfast! The maintenance is very bad ,dirty pool and surrounding,the pool chair very old and with wet mattress and towel ! At 22.30 the bar was closed not possible to have a drink ! The sofa in the breakfast room and the chair in the room very dirty We put a towel to sit ! On our arriving we have to wait more than 30 minutes to get the transfer and when the bus is coming ,not hotels bus but Mahina travel bus ,we have to cross the airpot plaza with luggages undera big thunderstorms we arrive at hotel lobby wet with dirty lugguages and shoes ! Never happens like that in my life ! And if you think that you book and pay for five star service !

Plussat: The front desk staff was great with all our questions, shuttles were perfect, breakfast offerings varied and tasty, the mattress was firm and very comfortable BUT the blanket much, much too heave for warm weather. Towels were large and absorbent.

Miinukset: The breakfast staff seemed totally disinterested and even after 5 days it was an effort to get a cup of coffee

Plussat: It’s a beautiful property, close to the ocean and to the downtown area. The breakfast and restaurants are fairly good and not severely overpriced.

Miinukset: Lack of service- management here has a real opportunity to institute a service culture. The staff here generally lack this, which is unforgiving for a self proclaimed luxury hotel. Every time I ask for help, they seem exasperated and certainly do not go out of their way to help. For example, when I asked if they could help push my spa appointment by 30min, the receptionist told me to talk to the spa directly and claimed they are still open when they are closed. Also, the restaurants seem quite under-staffed, especially during breakfast buffet. The workers are definitely hustling but quite overwhelmed, esp when you have a tour group.

Plussat: The hotel is the perfect place to stay while on Rapa Nui (Easter Island). The property is situated right on the ocean and walkable to HangaRoa. The property has a wonderful zen feeling and the rooms are large and nicely appointed. The staff couldn’t be nicer and are helpful with booking tours right from the lobby. I had one of the best meals I’ve ever had at the restaurant- desserts are incredible! If you’re looking for a full-service property that’s sure to elevate your Easter Island experience, Hanga Roa Eco Village is the ideal choice.

Plussat: Staff is first rate - kind, helpful, professional. The souvenir shop is great, attended with professionalism, and with many great books about the island, impossible to find enywhere else.

Miinukset: There could have been more fresh fruit for breakfast.

Plussat: Very nice breakfast delivered promptly to the room on a tray each morning. Fresh bread, tea/coffee, juice, ham and cheese and butter/preserves. A different juice each day added variety. A real treat to have breakfast in your room, and the room had a full-size dining table and chairs by the window - bliss.

Miinukset: The bed could have been a bit more comfortable and there were only a couple of TV stations that had an adequately good reception (the TV had a set-top aerial).

Plussat: Great place for families

Miinukset: No hot water. Shower was intermittent of hot and cold water for 5 minutes total.

Plussat: You will be picked up from the airport, if you don’t speak Spanish- no problem Ignacia speaks perfect English! She will give a great advice on how to explore Easter Island and the restaurants. Thank you so much for that! You will have a breakfast in the room! Bed is very comfortable, hot water, clean towels and linens. The internet connection is better in the lobby, but hey you are in the middle of the Pacific Ocean!

Miinukset: Nothing.

Plussat: Breakfast delivered to the room everyday. Nice garden and amenities. Staff are nice and responsive. Kitchen is also in the room so you get to cook for yourself!

Miinukset: A bit far from town center and need to take taxi which costs 4k-5k CLP. Only old manual cars available to rent on site. Very weak wifi and it never works for me. Found a cockroach in our room one night

Plussat: Nice huge garden. Quiet place. Big room. Clean. Nice stuff.

Miinukset: Wi Fi is only in rooms 1,2,3 in others - no. You have to go to lobby.

Plussat: Everything tbh. Staff were very accommodating and helpful. Lovely room and comfortable.

Miinukset: Nothing.

Plussat: Very friendly staff who speak English. Quick transfer from and to the airport. There was a reception where we rented a car almost immediately. Location is quite convenient for rented cars.

Plussat: Everything was great!! Don. Jorge y Ignacia very nice people. The place beautiful and comfortable. Totally recommend.

Plussat: I loved the peaceful location and the football pitch - perfect for a family with kids. We stayed for a very relaxing week and loved staying here - staff are wonderful.

Plussat: A very nice hotel with nice surroundings

Miinukset: It was a long walk to the central area. Almost 30 min walking, but very close to the airport

Plussat: The staff was nice and the size of the room was big enough.

Miinukset: The breakfast was simply terrible, it was really expensive and it consisted only in bread with jam and a cup of tea. The WiFi internet was practically unavailable, shouldn’t be advertised with it at all.

Miinukset: I want hot water to eat cup noodles. But reception person say I can’t give hot water. I don’t know it’s mean. Of course,she has kitchen. She can get hot water. But she doesn’t give me hot water. I don’t know this hotel thinks what. I don't want to stay here again.

Plussat: Good place to stay with natural environmnt even a bit far from beach & downtown. You can wake up with Chickens & Birds and sleet with dogs.

Miinukset: Unkind staffs, not good breakfast, no staffs staying after 8 pm.

Plussat: To far from center

Plussat: The cleanliness of the room, the price, and the room size were very good. Laundry service is good. Location is not that far from town only 20 minutes walking. Hotel has a great scooter u can rent, if you do not want a scooter you can go through them for others and the price will be cheaper! Understand that we are on an island so of course the wifi is so so same for the water it is not constantly hot. They offered to store the luggage for me until the reception closes at 8pm which is very nice!

Miinukset: Breakfast, the choices that were on the menu were not always available, and the continental was pretty expensive for what it was. It would be great to have more quality choices since the hotel is a bit further out, I am sure they can make good revenue on it. At night, it may be noisy since locals put music sometimes till 11 PM 12 am.Antoine the host was very knowledgeable, it is sad that he was not more often around because it would be great to have someone that share local culture with others! Since the hotel is low occupancy in middle of the year, you may want to make it an AirBnB since it is not 24hrs reception and as a guest you have to be pretty independent there!

Plussat: The room was ok, but thats it.

Miinukset: The hotel was far away from center, you need a car or scooter. The personal do not speak english and they where not helpful or smiling. The breakfast was also not good. They had nothing on the menu.

Plussat: Staff is very friendly and nice to have a chat with. Good location if you don't to be in the centre of the city close to other tourists. Within walkable distance though.

Miinukset: Cleanness could have been better, found considerable amounts of bugs in my room.

Plussat: I liked the garden and the people were friendly and I got used to the hens and began to enjoy seeing them - I thought that wouldn't be the case at first, but they're nice :D Like the flowers and the artwork outside and my room was like a little "hut" with a outdoor furniture on the veranda - I liked that and it was nice to sit there.

Miinukset: Some insects in my room - couldn't get used to them. Would have been good to have more variety in the breakfast, but it was not bad. The rooms could do with some freshening - but the bed was good.