The vent by the door has been actively pouring water intermittently and the issue has gone unaddressed. I was told that it would be looked at by maintenance but nothing was fixed. I was then told that I would get a free night. Smh The vent is actively pouring and the carpet is soaked; nobody has come to attempt to dry or clean the carpet. The sink has been draining slow in the bathroom and we have been forced to walk around our trash can when entering the room because we have it there to catch the water from the vent. We also went without water for hours due to another issue in the building and that was an inconvenience as well not being able to take showers, use the bathroom or brush our teeth in our own room. We were then told to keep the temperature above 70 degrees or cut it off to stop the vent from leaking. As you know the temperatures are extremely hot in Miami and we aren’t able to open the windows. At times it was hotter in the room than it was outside, so we were forced to deal with the pouring water or be extremely hot and uncomfortable in our room. My vacation has been ruined by my experience at this hotel. I travel very often and this is by far the worst experience. The issue has been raised on multiple occasions to several staff members and not one person has stepped up, accepted responsibility or attempted to find an indefinite solution to the issue. The condition of room 237 is unacceptable and I am requesting that my room is comped in its entirety due the poor conditions and the negligence of the maintenance and management team.
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