Staff extremely friendly knowledgeable and helpful, quiet location on the beach and very clean
Worst Stay at a Hilton EVER!
Location; private beach w/ access to beach towels & chairs; food service on beach; free Miami Beach trolley stop right outside hotel
Reserved a room with a king bed but was given a room with two queens because they didn’t have anything else when we checked in; front desk staff was always too busy to answer questions; front desk staff doesn’t answer the phone and when they finally did answer the phone, they hung up on me; housekeeping didn’t clean our room three days in a row; we complained to the manager on duty who seemed to care less & stated she would tell the housekeeping supervisor; the housekeeping supervisor didn’t get in contact with us until the next day; they ran out of face towels so we had to wash with hand towels
loved everything about it the view walking distance from the beach happy hour great staff and helpful bathroom lighting was incredible
Excellent hotel, great staff
Great location, we had direct access to the beach. The staff was excellent, specifically Ricky he was a great help. Overall great hotel I would definitely recommend it to anyone.
Liked the beach, beach chairs.
Having to pay a resort fee on top of expensive room rates. Having to pay $19.00 for an umbrella. Did not clean one of the rooms one day. Asked for extra towels, did not get them. Drinks were expensive & could not taste the alcohol. Buffet breakfast expensive $25.00
Our rooms were not available when we arrived. They had been sold. It was late at night. We waited over a half an hour before we were even acknowledged. We had to insist on rebooking us to an equivalent hotel. The process was a disaster and caused us to stay up until almost 2:30 AM. We had to negotiate with the new hotel at check out, to avoid additional charges. Hilton finally covered the expense.
Valet damaged my car!
Brand new hotel. Beautiful views from the balcony. Great beach.
Valet damaged my brand new camaro. Management was indifferent. They didn't believe that it was the valet because I had driven away after checkout.(valet had the door opened as I approached the car after checking out and they closed it when I got in) About five mins later I pulled over to get something out of my trunk and saw that the driver side door had been badly scratched. I immediately returned to the hotel and filled out paperwork to file a claim. Management was supposed to contact me after reviewing the camaras...and I've heard nothing. I would not recommend this hotel to anyone...sorry but I would expect a hotel like this to treat their patrons better.
Really chic rooms, almost like a W. Helpful front desk staff. Great restaurant. Generally cool and stylish design (unlike most other Hilton).
Outside the front desk and the beach staff, service is a total mess. We couldn't get soap in our bathroom after calling twice, staff in restaurant forgets orders and is not attentive.
The hotel looked like it had recently been renovated and everything was fresh and modern. The bedding and pillows were very comfortable and the bath towels were soft and nice and large. It was very nice being right on the beach. Oscar and Lesmar at the beach were very friendly & attentive.
I had a long wait to check in, only 1 person doing check-in. The resort fee of $20 per day didn't include umbrella at the beach; and the fee is even added on for check out day when you have to be out by noon. Drinks were so expensive and not even very good. Also expensive valet per day charge.
Great time, beautiful beach view and stay
I absolutely loved the beach being right behind the hotel. It was wonderful to just relax on the beach. The staff was amazing, especially Oscar, he was so wonderful! The staff was great and very accommodating
It was a bit pricy for the valet (38$) and the resort fee (20$) I didn't like how expensive it was for a drink. Like seriously 6$ for a soda?!?
Surfside Beach ja 41st Street sijaitsevat 5 minuutin ajomatkan päässä. Käytössäsi on ilmainen kiinteä internetyhteys, business center ja express-sisäänkirjautuminen.
Perustuu 1 243 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Hilton Cabana Miami Beach on toteuttanut seuraavat toimenpiteet:
Päivittäinen siivous, saniteettituotteita saatavilla enemmän.
Aulassa mahdollisuus fyysiseen etäisyyteen.
Minimaalinen yhteys hotellin henkilökuntaan ja muihin vieraisiin.