Stiles Hotel By Clevelander

The staff was amazing and made you feel very comfortable, and the location was excellent!

The sink was backed up in the room, but nothing major

Staff were great, so friendly and helpful. Room was super clean, location was ace and it was great value for money. It was perfect for our stay!

The only thing that wasn't excellent was the pool, it was so warm! I understand must be a difficult ask given the climate so didn't mark down... get some ice cubes in there? :D

Chilled atmosphere

Breakfast was minimal with plastic plates!

We were blown away by the customer service. I had to check in 25 women in 7 different rooms upon arrival. It was pretty chaotic and two staff members were helping me check in, one with the name Bose (I think.. pronounced Bosay). He was extremely helpful. My mom's terrace suite did not look like the picture initially, so he took us to another room to see if we wanted to switch to that. We ended up switching to it, and it was beautiful. The rest of the rooms were ready and great. Michelle was at the front desk for the rest of the weekend. She asked us all constantly if everything was ok. She gave great advice and brought us anything we needed. Carla, a bartender was also very helpful. Many front desk staff ran to help us open doors and when seeing we had liquor, they wanted to bring ice to our room for us. So nice! Normally, when 25 women in a bachelorette party come to a hotel, the staff can be irritated. This was not the case at the Stiles. It was incredible how happy they were to have us there. We are not a super rowdy bunch, but all 25 of us can be loud together. Never once did they make us feel bad about being loud in different open areas of the hotel. The rooms were pretty sound proof besides walking around, but luckily we weren't annoying to our neighbors.

The free breakfast down at the Essex Hotel was nice, though some hot items would have been nicer. Some of the rooms were odd shaped so that made them seem smaller.

In walking distance to everything. Friendly staff