Waterside Hotel and Suites, a South Beach Group Hotel

It was a beautiful room & great experience! I’d definitely stay here again.

The rooms are nice, clean and if you get the suite it’s like having a mini apt. Reasonable price and close to everything.

Nothing wrong everything was perfect besides that the pool close at 5pm.

The location and the kitchen. The price is also reasonable. Maintenance employees are very professional and friendly.

PLEASE answer the front desk phone. The first time I stayed there during Spring Break nobody EVER answered the phone. The second time I stayed there I rented two rooms and brought my family with me for a whole week. Again, nobody EVER answered the phone at the front desk. When we checked in after midnight, we were given a room that had not been cleaned at the location nuear Publix. So, I called the front desk and nobody answered. My mom and I had to walk all the way back to the reception to request another room. There was already a couple knocking on the door and complaining about the same things: they had been knocking for a while and no one was answering. They were also knocking because nobody was answering the phone. It is really frustrating. Also, I never get an answer to my emails.

The bed was so comfortable, i was extremely pleased with how the room was set up

That i was required to pay a 100 deposit, i was not told this when i was booking this room before hand.

Except the staff (see more below), everything was perfect. The hotel has two locations, both on Harding Ave, one is under number 7310 and the other is 6755. As far as we know, the 6755 is the newer, updated building, we stayed there. The beach is a 10 min walk away, a pharmacy and a supermarkets are 3 mins far, the airport is 20 min ride, so the location is absolutely great (restaurants, bars are also close). We have booked a queen suite, which is the biggest of the room types. It was absolutely fantastic. The room/apartment has a living room with a sofa, TV, a big dining table and closets. The kitchen has all the essential basic equipments, such as a mini fridge, a microwave oven, toaster, coffee/tea maker, a double burner hot plate, glasses, mugs, plates, cutleries, so you can easily cook some simple dishes, and the biggest plus is the washer/dryer in unit, we really appreciated it! The bathroom and the bedroom was also nice and spacious, and all the windows of the apartment have wooden blinders. The hotel has a small but nice pool, with sunbeds and umbrellas, and the patio is well maintained with a lot of plants and trees. Parking was a bit tricky, since you have to park on the street. It is free, therefore the spaces are limited and you have to be careful with the restrictions and the street sweeping days. Long story short, after a bad start, we really liked this hotel and we recommend it for all.

We flew from New York to Miami, so when we arrived to the hotel we would like to get to our rooms as fast as we can, since we've been on the road for half a day, and it was Miami-like hot and humid out there, and I am pregnant. They informed us during the check in process that our room is at a different location and we have to drive there. That would not be a problem, but when we drove there, we found out that the trainee, who tried to check us in, messed up the keys, and forgot to activate the cards, so we cannot enter to the apartment. That would be also okay, since we all were beginners at one point, but the things started to become ridiculous from this moment. I called the reception desk to tell them the problem, and they assured me that they are sending a driver to our location with the new, activated cards. After 20 mins, no one has arrived, so we called them again. They were brave enough to tell me to not call them again and just be patient, since the driver can be there in any minutes. Needless to say, that was very unpolite and rude, and after another 20 mins, the driver has also not arrived. At this point, I became very furious and told my husband to wait for the (maybe non-existent) driver and watch our belongings and I walked (almost ran) 10 mins to the reception desk. When I got there, they gave me the new keys, so my instinct did not cheat me that they didn't even bother to send the driver with the keys. When I asked them about it, they said that he had to go to an other location. Yes, of course. After all this, no apologies, no compensation, nothing, so their only luck is that we really liked the apartment, but they should really improve their customer care services and fix their attitude.