Embassy Suites by Hilton Milpitas Silicon Valley

Location, nice staff, breakfast and evening reception with snacks & cocktails.

Construction in process so no pool or spa access (they did give us a heads up a couple of days prior)

Front Desk Agent -

Marichu acknowledged me as a HH member, she gave me 2 bags of goodies - that's the right attitude, she was very approachable. The female night auditor, was very accommodating, my key was not working and i asked her for a new key, and asked me if i am an HH member, and i said yes, but the lady who checked me in said "no - cannot apply my HH member number on file". The night auditor, smiled and said i can do that for you :-)

The agent who checked us in - said that she cannot add my HH points because i booked on a 3rd party - lack of customer service attitude. She could have said it nicely and politely like "i'm sorry, because u booked .. blah blah" right ?! but instead just said "no" - this is not the right attitude. -- i forgot her name.