Hilton Garden Inn Missoula

The coffee pot in our room didn't work

Beds were comfortable.

We rented 2 rooms. The 2nd room wasn't clean. They had left food from the previous people in the fridge. The pool/hot tub was absolutely disgusting!!! Who knows when it was cleaned last. The top surface was covered in dead skin particles, dirt, hair, & who knows what else. What was supposed to be a very relaxing soak was an extremely short disgusted sit down & get out moment.

I liked convenient location by hwy 1-90, many restaurants near by, clean and big room, and efficient front desk. I asked the front desk staff how to go to the nearest restaurant at night. She was very kind and let me go through internal path as it was freezing outside and record snow was expected in Sept! Restaurant staff was very nice as well and let me go back through internal path too. A little customer service like this makes a big difference to me. I really appreciate it!!

Hotel was very good but the couple who stayed next door was very rude and loud at mid night, which woke us up. They were arguing and sounded drunk. We called the front desk and we heard a phone ring next door. But it did not do much. We were not able to go back to sleep until the couple next door finally calmed down 30-45 mins later. I know it was not hotel's fault but they should have strict policy for inconsiderate guests like them.

Having a guest laundry.