Intercontinental The Clement Monterey

beautiful room and excellent location. awesome bed and pillows. nice shower and bathtub

extremely tiny balcony with no room to sit and enjoy the view of the ocean or any other activities. fireplace did not work and they couldn't fix it even though i paid extra for room with fireplace. $35 a night for parking a block away. coffee maker broken

The staff was extremely friendly and welcoming.

The room was dusty and sent my allergies going crazy.

The location and access to the Hotel was excellent.

In the hallway (toward my room)there was a huge spot on the carpet-which appeared to be dry puke, it was absolutely disgusting. Need additional servers during Happy Hour, service was extremely slow.

The courtesy and attentiveness of the staff. Particular cudos go out to Ali Rehani, morning desk clerk. He went above and beyond to make my departure a lot more plesant. I was having airline problems and he went out of his way to comfort the situation by just being super helpful.

An extremely loud and rude customer at the morning breakfast on the 27th of November. The management handled it in most professional manner.

The hotel is lovely -- design is appealing, it is maintained well and very clean, the setting overlooking the bay is pretty, beds are extremely comfortable, "standard" room was large. Location is exactly where a visitor would want to be in Monterey -- next to the aquarium on Cannery Row surrounded by tourist shops and dining options. In-room electronic fireplaces add atmosphere. Free internet & printing in business center for guests. Paid or valet parking is available.

Expensive for a town that appears to be suffering from economic hardship -- closed or unoccupied storefronts (including empty storefronts in the hotel building), chain restaurants, nothing was busy. Paid attended self-parking at the hotel is not obvious unless you ask; valet parking is the default. We'd recommend the hotel but would also look for less expensive booking options if we ever get to Monterey again.

New hotel, confort of the room, large room, excellent view and location

Everything was great, the rooms were very clean and spacious, and the beds were huge.

I liked everything

Loved it from the minute we checked in and was sorry when it was time to go. The room was clean, the veiw perfect and the overall visit exceeded expectations.

Location was amazing, hotel very nice indeed, staff very pleasant and an upgrade which was well received!

The location was wonderful. The service and attention were exceptional.