Intercontinental Montreal

I travelled with two young children, we were greeted by very friendly and helpful staff. The children were thrilled with the welcome gift. We really enjoyed swimming and the wait staff was extremely pleasant at breakfast.

The bathroom was dated but functional. We only had one facecloth. Other than that I can't complain!

My room was ready early and Marco at front desk was welcoming and helpful. A few days later, when I suffered a sprained ankle, he was quick to send up a bag of ice to relieve the swelling. The location was great for walking to many points of interest, and room service dinners were delicious. Staff went out of their way to find a croissant to go with my evening tea. Housekeeping were kind and pleasant and did an outstanding job.

Breakfast ($30 for a bowl of boxed muesli and tea) was too expensive. And on the final day of my sprained ankle, the ultra-responsive staff suddenly and inexplicably "checked out". Multiple efforts via Room Service, Housekeeping and Front Desk went unanswered. I simply wanted another bag of ice for my ankle and no one in those areas was picking up the phone. I tried each one at least 3 times and let it ring out. No one called me back either. In the meantime my dining tray and ice bucket with melted ice were picked up expeditiously from outside my door. That was disappointing. I flew out the next morning.