Hotel Eden Palace au Lac

Fire safety poor

nice views across the lake to the mountains of France from the 5th floor

There was initially no fire safely information in the room. When supplied the fire exit indicated was poorly marked, nothing to guide anyone in the event of a fire. On checking the staircase of the emergency exit found numerous items partly blocking the stairs between the 5th and 4th floors. Did not check any further down. Hotel looked very tired, and carpets in the entrance were not cleaned for the 2 days of our stay. Fire hazard issues pointed out to the management, but not the emergency staircase issues. Breakfast very expensive for what it was.

People were so kind and gentle.And super nice location.

location

breakfest not included otherwise 24!!! CHF, sauna is cold even after asking, the room is old and they don't clean very well

Setting was beautiful. Hotel still has some of its former grandeur but probably hasn't been renovated in 30 years.

Classic hotel located on lakeside in expensive location. Small bathroom adequate, although the ugly split in the wash basin was not very appetising.Notice that the mini-bar fridge stocked to bursting, therefore unable to use to cool own drinks.

Very disappointed on arrival to find that our room key did not open the door! Had to return to reception from 4th floor to ask for assistance. The receptionist very apologetic and gave us another room on next floor...we had 4 suitcases and other bags( as we could not leave anything in the car) and had spent 11 hours driving so this was not a happy start. We chose this hotel as it was our wedding anniversary so this incident really did spoil the entire stay.Unfortunately our room did not look out over the lake so it was all a bit of a waste to be faced with a block cross the road...not very romantic. Although the setting is on the edge of the lake the surrounding area was not very nice when we went out in search of dinner at 9pm: noisy crowds of youths and shrieking girls with a Macdonalds next door. As this was to be the highlight of our 9-day trip it was a complete disappointment.Interestingly, walking along the edge of the lake next morning we found much nicer areas. If we return we will choose something further along the lake within the town.

If you do stay at this hotel, I recommend that you request a room with a balcony view facing Lake Geneva.