Virrey De Mendoza

The style and location, is the best way to live the downtown vibe on Morelia

The support from a receptionist regarding a difficulty with the car (the street was closed and even that I know it was not their problem they didn't make the effort to help find a solution)

The old building and public rooms are magnificent. The location on the main old square could not be better. The towels were the best I've ever had. Th breakfasts were excellent, and the catering facilities in general very reasonably-priced for a hotel of this quality.

The fact that when we arrived, we were told that booking.com had cancelled oyur reservation. We were left with the car parked outside, attracting noises from angry drivers, for about hal;f an hour, until a room was found for us. We were told we'd been upgraded in compensation, but when we were halfway to the room, the plan seemed to have been changed. In the bar several everyday listed items were unavailable, and when I ordered a second bottle of reasonably priced wine, I was told I'd had the last bottle, and was offered three different wines, all about three times the price. Even by Mexican standards, service was slooooooooooow.