Rocco Forte The Charles Hotel

Henkilökunnan asenne: Palvelualtista, hymyilevää. Hotellissa oleva yleistunnelma: Me olemme asiakasta varten.

Design, cleaness, style of room decoration

none

Great hotel ! I loved how they pay attention to the small details. I was traveling with my kids (toddler and 7 yr old), there was a stuff toy in their bed, kid's slippers and bath robe, coloring books and pencils, kids toilet amenities). The hotel is very clean. The room was spacious and comfortable. The extra bed fitted nicely with still space to move around. The location is opposite a park (playground) which is a plus for families with kids. I found the location great but for who people who want shop, it is about 7minutes walk to the center.

Nothing negative - but I personally would like if they had more in-room dining options like hummus, biryani etc..

The staff very friendly and helpful, location is very nice.

Nothing

I asked the hotel if I could prepay thereby turning the reservation into a nonrefundable, discounted booking. I received an e-mail saying no but when I got to the hotel I heard it was an option. Type of reservation not explained at check-in, One check-in person was very boorish about trying to get a tip for doing nothing. Upgrade to superior room was not worth it. Loved the restaurant and bar. Spa services were excellent.