The Patricia Grand by Oceana Resorts

The room was too small !

I paid too much for service but they didn’t clean my room every day ! Didn’t change the cover and blanket , didn’t change the towels , their front desk said because of the corona virus ! So you shouldn’t charge the huge amount for the service fee if you said you not allowed to do your service !

I liked how close we were to the beach and that they were pet-friendly.

The staff were extremely rude, our keys shut off multiple times, and our room wasn’t even clean when we checked-in. There was a sign in the elevators that read, “Employees are not to be on the elevators with guests” due to COVID-19. That is fine, but we were going to get on this elevator because there was already guests on it, including a staff member. The guests did not care that we were going to get on the elevator. However, the staff member rudely put her hand up and angrily said, “NO, too many already!” Excuse me, but if I read right, the sign said employees weren’t even supposed to be on with guests and she was. I wish I had her name because she was not nice AT ALL. A simple, “No, sorry” would have been fine, but she was just extremely rude about it. Because of her, we almost decided to check-out early and find another hotel room. We did not, but we seriously considered it. Will NOT be back.

The view

That our room smelled like mold. The carpet was wet we discovered on the second day. So we had to go buy carpet freshener to put all around the room so we could sleep and be able to tolerate staying in the room.

Location

Cleanliness Lower class than expected.

Nothing

Everything in the room was old the floor lamp was ready to fall over the desk lamp didn't work when we came into the room the light had to be turned on by screwing in the light bulb no swich