Nanaimo hotellia

Plussat: Warmful welcome and enriching exchanges. Located close to The sea, in a beautiful area. Very clean. Wonderful breakfast with a lot of choice

Miinukset: Nothing

Plussat: Good location when you're taking the ferry back to the Mainland, nearby departure bay

Plussat: We have stayed at the property before and love it. For a place located in the city, the seclusion of the trees makes it feel as though you are somewhere else. The hosts are wonderful and accommodating. I did find the coffee much too strong for my tastes but that is the worst I can say about our stay.

Plussat: A nice place to stay. The owner is friendly and interested in meeting people. Good places to eat a very short drive away. Very good breakfast.

Miinukset: Nothing

Plussat: Accommodating our needs beyond expectations!

Miinukset: Lol just the weather :)

Plussat: amazing host who is very flexible, the bedroom is very comfortable, quiet and breakfast was very tasty. the host was very polite and helpful and even allowed us to have late check out. I loved the whole experience and would highly recommend this place

Miinukset: nothing

Plussat: Everything was wonderful, great breakfast made by the beautiful lady of the house Helen, great clean room amazingly decorated, great property, very beautiful and green, nice and quiet.

Miinukset: Nothing at all

Plussat: quiet location in a residential area Undisturbed night's sleep Great breakfast

Miinukset: The rooms are located in the basement. Since the house is very sensitive, one gets quite a lot of sounds from the family life. There are three dogs in the house, which you can hear barking and running through the house. But they do not run around freely. The host takes great care of them.

Plussat: Nice and cozy place. Helen is very kind. Breakfast is amazing.

Plussat: The service was fast and friendly. The room carpet was very clean and plush, was a nice bonus I usually don't find in hotel rooms.

Plussat: This location was perfect!

Miinukset: Nothing.

Plussat: Great location and good breakfast.

Plussat: front desk staff very welcoming, professional and helpful good central location for our travels in Nanaimo and about 20-30 minutes drive north to Parksville clean, comfortable room great breakfast would stay here again, highly recommend

Miinukset: No pool says online there is one main reason we booked this location...

Plussat: Nice facilities and nice breakfast. Very kind and informative front desk staff.

Miinukset: Just a stopover on the way to Tofino. Overall decent hotel with nice facility in line with the best Western standards and chain brand positioning; pity that we found a non clean WC with droplets of you know what on the WC, aspect which always make you think that also something else has been overlooked.

Plussat: new and clean Complimentary breakfast Free WiFi Free parking Nearby Superstore

Miinukset: Mattress too soft, a bit expensive

Plussat: The building was updated and looked great. The staff were very friendly and helpful.

Miinukset: All was great. I couldn’t use my best western point card because I booked from booking.com.

Plussat: Location and breakfast are awesome

Miinukset: It would be even better if there was swimming pool.

Plussat: The rooms were clean. Bed was comfy. Staff was helpful.

Miinukset: Breakfast was pretty good. Hot items could be fresher.

Plussat: Beds were comfortable, room very clean and nice staff

Miinukset: The price was extremely expensive and we will not be staying there again. We've travelled to far away places like Florence, Italy and stayed in far superior rooms, close to all major sight seeing locations, in a world renowned destination during high season and paid less.

Plussat: The staff were so friendly. Every single staff member we interacted with was amazing. The room was fantastic as well, super comfy beds. Everything was clean and just as it should be. The included breakfast was also awesome.

Miinukset: I have zero complaints about our experience!

Plussat: The view is spectacular and the rooms are very spacious.

Plussat: Very nice view from the Deck

Miinukset: The Driveway! Scraped the spoiler on rental car from cement curb in driveway. Property Owner was directing me to parking spot - but....directed me into cement curb

Plussat: Nice view over the sea Feel like at home Kind host

Miinukset: Not applicable

Plussat: Lovely family owned property, beautiful room with an attached bathroom..nice views

Miinukset: Location needs a car to get anywhere m, but I guess that’s the same for any where out if town

Plussat: The place was immaculate.

Miinukset: Parking was a little tight for 2 cars in driveway

Plussat: No breakfast served here. The house is beautiful and the facilities excellent. The view of the ocean is awesome.

Miinukset: No complaints about this property. It was excellent.

Plussat: Breakfast not provided...

Plussat: Location was good for our needs. Deck was great. Like the flip flop shoes.

Miinukset: It was somewhat hot in the bedroom..maybe if there was a fan. The TV had no signal..but that wasn't too important.

Plussat: Amazing place. Extremely clean. I dont think i stayed in a cleaner place. Beautiful view. Thanks we really enjoyed

Plussat: Quiet and clean

Miinukset: Parking a little tight in driveway

Plussat: Our room was very comfortable and clean with nice decor. The owners were friendly and helpful with getting us transport to the airport. The inn is located close to the ferry to the mainland and an easy walk to the marina area where there are several dining options.

Miinukset: There is some road noise - but was ok if we closed the windows. But it was expected as it's on the main road to the ferry for Vancouver.

Plussat: From the moment we checked in till our check out everything was wonderful at The Buccaneer Inn. Greeted warmly even when we barely made the 9pm latest check in. Given keys and away we went. Room was bright and welcoming. Exceptionally clean. Bed was so comfortable we tried to find the tag to see who made it because we are in need of a new bad and this was perfect for us. Coffee and creamer provided in room and there are snacks and drinks in room available for purchase. Room was tidied up while we were out. We were given great suggestions and directions for sights and eats. Over all fantastic stay in Nanaimo BC! We will definitely be back!!

Miinukset: Everything was perfect!!

Plussat: What breakfast???

Miinukset: The traffic was very noisy!! There is supposed to be a No Idleing Bylaw but a diesel truck idled for nearly 30 mins outside our window one morning!!

Plussat: location near the Departure Bay, though a bit away from Downtown area of Nanaimo, peaceful and quiet

Plussat: The Buccaneer Inn turned out to be a very pleasant surprise. We booked it because it was close to the water and we'd be arriving and leaving by kayak. Turns out that there is an old boat ramp across the road and down a bit that we could use to get our large, double kayak out of the water and on to its wheels. We wheeled our boat down the path and ran across the street to the hotel. We were able to store our boat in a locked garden area. There were supports for single kayaks to be stored in the same area along the fence but our double was too big. It was obvious that kayaks were welcomed. A nice kitchenette in our comfortable room and guests have access to the hotel's laundry in after hours for a small fee. Ideal for us. There are several pubs and restaurants within easy walking distance. A nice deli and health food store a few blocks up the hill. The grocery store was further away but we could find everything we needed at the deli and health food store. We walked into town along the water way walk with was very nice. A long walk but it felt good after sitting in a kayak.

Plussat: Lovely accommodation, very clean and comfortable. Highly recommend

Plussat: The room was a good size and came with a kitchenette which was great with a child. The bathroom was small but was good. Also came with a full size fridge which was also helpful when buying groceries

Miinukset: The location to the main city centre. We walked from the hotel to the main centre and took well over 30 minutes, definitely worth driving if you have a car.

Plussat: Great location, friendly and helpful staff

Plussat: The location and the view of the marinas. The place is also cute!

Plussat: Well appointed and extremely clean.

Plussat: Stayed many times before always been happy except this time Room still clean And staff still pleasant

Miinukset: An inordinate amount of spiders I’m not an arachnophobist but they covered our patio deck by the dozens as well as the windows in the stair well.

Plussat: The facilties were great and the staff were enthusiastic and friendly, especially the young man in the breakfast room.

Miinukset: Nothing

Plussat: Nice view of the lake.

Miinukset: Air conditioner was pretty loud.

Plussat: The breakfast was fantastic and the staff was very friendly. The only negative was that when i booked I thought there was a pool - and so that was a disappointment.

Miinukset: see above

Plussat: The Inn is a convenient distance from the ferry. The room was spacious and clean. Excellent breakfast selection.

Plussat: Nice walking location,close to ferry terminal Good continental breakfast

Miinukset: No restaurant for lunch or dinner

Plussat: Location. Gym and sauna.

Miinukset: When booked I wanted a lake view but it was a building view. They did move me after I said I was very disappointed. The eggs were cold and mushy.

Plussat: Very comfortable beds, jacuzzi wonderful. Breakfast amazing and included... waffles, muffins galore!

Plussat: Nice location. Nice staff

Miinukset: Overpriced for a mediocre motel room.

Plussat: Location good. Fairly quiet in spite of the highway and mall nearby. Big rooms and nice beds.

Miinukset: A bit dingy in the common areas but decently appointed.

Plussat: Beds were comfortable. The kitchenette and laundry facilities were handy. We had a nice view of the lake and the kids enjoyed the chance torment a boat for some time on the water. Location was fantastic for our needs.

Miinukset: The room could use a deeper clean. Additional attention to trim, doors, baseboards, area around and behind bottom of toilet would be important to have the place pristine.

Plussat: Great place. Clean, comfortable beds, modern/updated rooms.

Plussat: Nice hotel good location, comfortable.....

Miinukset: No complaints.

Plussat: We stayed there many times. Usually good place

Miinukset: The room was under construction. They shouldn't put people in rooms like that.

Plussat: Comfortable, central, view of Harbour. Decent gym.

Plussat: Location

Miinukset: Nothing not liked...

Miinukset: Parking too far away from hotel + cost

Plussat: Very central location close to the water, staff was very good and friendly

Miinukset: The room was pretty outdated and dirty

Plussat: Prime location with walking distance to main city center

Miinukset: Poor wifi, rarely any connection!

Plussat: Best hotel in Nanaimo. Good value for money.

Plussat: Large, bright, clean room with beautiful view over harbour etc. Good restaurant. Central.

Plussat: Location, Staff, Room, View, Food, everything

Miinukset: No

Miinukset: There was a 3 hour power outage while at the hotel which was unfortunate as many services were unavailable at the time of the stay

Plussat: The bed, location, friendly staff, cleanliness

Miinukset: No elevator, too bright table lamp in our room R, noisy street people, no washcloths

Plussat: Spacious, comfortable, excellent condition thru-out this historic building in the Arts District of Nanaimo. Funky, quaint and friendly here in Nanaimo!

Miinukset: Nothing.

Plussat: All around fantastic kitchen facilities and cleanliness of rooms, very central location as well! Certainly worth a visit

Plussat: goof location. free overnight parking nearby

Miinukset: Insanely hot. The heating must have been broken or something. Fans were on in every corridor and room but were not effective.

Plussat: The communal kitchen and lounge is well equipped and the bed was much more comfortable than expected.

Miinukset: Shared rest rooms are not ideal for an old man like me but we knew this when we booked

Miinukset: Bit of a bouncy bed and shower clean but tiny

Plussat: The common area was clean and comfortable

Miinukset: It's forbidden to use the common kitchen after eleven and I like to have dinner after midnight

Plussat: Close from the pier, bars and restaurants. Nice staff, nice common kitchen. Laundry available.

Miinukset: Lot of noise in the streets (it was Saturday)

Plussat: Clean, nice facilities, well stocked kitchen.

Miinukset: It was very loud at night on the weekend as there are 2 bars and nightclubs nearby. The bar downstairs was especially loud on Sunday night (could hear every word of every song in the common area) and Saturday night the night club music was pumping and disturbing to sleep with - especially as there is no A/C so the window had to be open.

Plussat: The painted turtle had some of the comfiest, fluffier and cleanest bedding I've seen in a hostel. Very good beds!

Miinukset: Although the hostel was very tidy and lovely it did lack a bit of character for an old building. Everything was white, a little hotel-ish.

Plussat: Good bedding. Spacious room. Fabulous location

Miinukset: I wish I could wash my hands or brush teeth without getting shoes and a robe, locking up and going down the hall.

Plussat: Given the price, our room exceeded my expectations. The owners have updated the rooms and ours was clean with fresh paint. the linens on the bed were updated and the bathroom fixtures appeared to be new. We paid as much or more for a place in Parksville that wasn't near as nice. The location was within walking distance of the waterfront and the historical district of Nanaimo although some of the properties around the motel are a little iffy. The restaurant next door was a nice family restaurant, nothing fancy but handy and the prices were fair. You can get a discount at the restaurant if you show them your key from the motel.

Miinukset: Inferring from a sign in our room, it seems the front desk is not open 24 hrs. Too bad because maybe if someone was there 24 housrs, something could have been done about a few of the guests. While we did not have any personal interaction with them the behavior of some motorcyclists staying that the motel was inconsiderate and rude. They pulled into the property around 10:00 PM and talked and ran their very very noisy engines in the parking lot for what seemed 20 minutes. Then 2 hourst later, they went out again, and carried on a conversation for awhile before they departed, all the time running their loud engines. I don't know how anyone was able to sleep while this was going on! And the same thing happened again in the morning. If I ran the motel, I'd charge motorcyclists like them double what everyone else pays because of the way they ruin other guests' chances of sleeping. Or at a minimum, make them park further away from the hotel. I said something to the clerk when we checked out and she acted as though there wasn't much she could do.

Plussat: Friendly service and information about security of vehicle

Miinukset: The second bed. Mine was fine but the other one was squeaky which affected us both.

Plussat: Bed was super comfy. Follow up care from the team at the hotel was excellent.

Miinukset: Room was a little noisy, although that’s to be expected being located near the ferry port.

Plussat: Accessibility, staff, and surrounding facilities

Miinukset: The room smelled very unpleasant , though it was very clean.

Plussat: Very friendly and helpful host; cafes, bars, restaurants, the museum, several shops can be reached by walk (10 - 15 mins), rooms are clean and comfortable, good motel for a stay of 2 nights - would book it again.

Plussat: Good location, friendly, clean, reasonable.

Plussat: Everything

Miinukset: It was not free LOL!!

Plussat: Very clean

Miinukset: There should be at least a hair conditioner

Plussat: Size of suite was perfect for us.

Miinukset: Maid service didn't include making our beds or taking out garbage.

Plussat: I liked the back side of the motel as it was much quieter than the front which faces a very busy street. The staff were very friendly. I would stay here again!

Miinukset: I thought I would get a better ocean view!

Plussat: Simple but excellent breakfast, good internet, nice room and good parking. Small but super functional exercise room. Safe area and cozy environment, would definitely recommend it.

Plussat: Lovely large room, very comfortable beds, very clean, everything we expected. Close to downtown Nanaimo. Would recommend it and will definitely book it again. Breakfast was very good for an included continental breakfast.

Plussat: The lady front desk clerk was very nice and helpful. Gave us suggestions for what to go and look at the few hours we were there. Did all and thoroughly enjoyed.

Plussat: Very close to Departure Bay ferry. Room was large and quiet.

Plussat: Nice clean rooms and was very quiet for being across the hall from elevator Close, senior walk to the harbour

Plussat: We were lucky to get a room upgrade because of availability, enjoying the jacuzzi tub and extra space. The staff was very friendly and good breakfast buffet. FYI- for a nice meal out, The View Ocean Side Restaurant is nearby and serves totally delicious food.

Plussat: It had laundry facilities!

Miinukset: Breakfast room was too small for all guests. Breakfast was below average.

Plussat: Having the spa bath was great and very relaxing

Miinukset: Having big chairs in the room is great but unfortunately they are most uncomfortable to sit in. Also the place needs a colour update!

Miinukset: Breakfast

Plussat: Large well appointed room.

Miinukset: Breakfast was mediocre at best.

Plussat: Bed very nice and room temperature control excellent.

Miinukset: Breakfast selection limited. Asking for pre-authorization for incidentals and for the full cost of the room is unusual in my experience. Also there was a notice that improper parking could result in a $100 fine and that customers would be charged if they didn't return their plastic room key. These notices were not inviting or appropriate and discourage me from ever returning.

Miinukset: We where disappointed that the restaurant was not open for dinner

Plussat: Friendly and comfortable

Plussat: The staff and amenities

Miinukset: Deck chairs needed cleaning. Couldn’t sit out on deck.

Miinukset: Carpets worn and dirty. I emailed the hotel to say we were traveling with a boat; they never said there was no onsite parking available for our truck and boat on a trailer. Had to park on the street. We would have chosen elsewhere if I had known.

Plussat: Room was good.. bath tub was small

Plussat: We liked the washroom with a bar in the shower. The bed was comfortable and had a good sleep. Didn’t use the balcony but it was a nice touch.

Miinukset: When we got off the elevator the carpet was dirty. Surprised there was no continental breakfast.

Plussat: We liked the bar and restaurant. The service was great and the ambiance was very cosy and romantic. The hotel always smelled clean.

Miinukset: Can't think of anything.

Plussat: Breakfast was good and the wait staff was friendly

Miinukset: Room hadn't been vacuumed Windows were filthy. Young man checking us in seemed like he hated his job. We wanted to change rooms and after waiting 20 minutes he said none were available. We unpacked unhappy and a short time later checked online to see that there were several rooms available. We've stayed at this hotel a few times and were very disappointed to see how downhill it had gone yet kept the price high. Won't return.

Plussat: Towels could need upgrade:)

Miinukset: Check out person could be friendlier:(

Plussat: I liked the location.

Miinukset: The night staff was horrible. He watched me stuck in the doorway while the automatic door kept closing on my stuff and knocking it off my cart for ten solid minutes. Didn’t offer to help once. He was very rude also and had no idea what he was doing. Charged me for only one night the first time. And had to ring everything through all over again for the second night. All while I was trying to get my overtired crying baby up to bed. He was also extremely slow. The hotel was way over priced. The room was dirty, very hot and smelled like nail polish remover. I will never stay here again

Miinukset: No house keeping at this property. Expect to walk into dirty room even if return to your room late in the evening. If you are lucky they will only make your bed, the rest either you chase the housekeeping to do or yout empty your own trash. No wonder why Sheraton cancelled it's franchise at this property.

Plussat: Nothing

Miinukset: Booked a room with 2 queen beds. Was assigned to a room with one king bed. A sports team took all double queen beds after my booking. got a room on the sports floor after 2 men from team reassigned. Team very noisy all night. No sleep. u must reimburse me

Plussat: Very clean. Modern. Quiet.

Miinukset: Parking instructions could have been clearer. Turned out to be street parking right in front which was no problem at all.

Miinukset: Poor bathroom lighting ,noisie

Plussat: Great Location, quiet and lots of room. The apartment was modern and had a balcony overlooking the marina. Full size fridge and all cooking utensils. Proximity to ferry terminal, it is literally right there.

Miinukset: Some window fittings were worn and broken, the noise was upstairs occupants sounded quite loud and intrusive. The fold out couch was uncomfortable. On street parking is bad and dangerous with passing traffic, Laos is inconvenient moving luggage. I elected to pay $10 per night to share an undercover Park with elevator for luggage.

Plussat: View of marina was nice

Miinukset: Lack of maintenance. Door lock did not function well, hard to unlock with key. One blind did not raise. Kitchen faucet handle comes off. Fridge leaks onto floor. Coffee maker did not work. Fireplace did not turn on.

Plussat: The view, pillows and bedding smell good and clean.

Miinukset: Air conditioning is way too loud we had to turn it off, WiFi did work. Widows in the bedroom cannot open.

Plussat: Modern, stylish, nice marina view.

Plussat: The room was huge and had a washer and dryer in it.

Miinukset: The location was in a dumpy part of town, I was scared my vehicle would get broken into as parking was just on the street. There were no playpens or cribs available for small children or babies. There was no breakfast offered.

Miinukset: Furniture is requiring some improvements dinner table chairs need repair not great to sit on Blinds need to be looked after a bit better Bedroom TV not working

Plussat: Lots of space and helpful staff

Miinukset: Bins not emptied between guests. Cleaning barely average

Plussat: Auto Water and ice...

Miinukset: The only real purpose of a hotel is to provide sleep....failing that there is nothing more important. The location prohibits quiet ....both sides...traffic and overlooking a marina which has boat repairs starting early in the morning....left an entire night early due to lack of sleep the night before even thought prepaid.

Plussat: It was so quiet and comfy!

Miinukset: The TV technology and menu needs a bit of an upgrade. But nothing that will ruin the overall experience. It is a great place!

Plussat: The staff were very friendly. Rooms were clean, and we matched the pictures. Breakfast didn't provide any gluten free options but had a large selection. Plenty of parking and easy to find.

Miinukset: beds weren't very comfy. felt a little springy, but we were able to get a nights sleep easy.

Plussat: Very friendly and accommodating staff

Miinukset: Small rooms, expected in an older facility

Plussat: Location, bed

Miinukset: Unable to use the tub for a bathing! always book a tub room, to relax and loosen up after traveling. Staff at hotel Not cooperative when we showed the pictures of the tub the following morning. Paint peeling where you sit, question sanitary conditions!

Plussat: There was clean

Miinukset: Staff was not kind

Plussat: Very Clean and tidy. Friendly helpful staff

Miinukset: No elevator to second floor but staff was quick to assist

Miinukset: Bathroom had unpleasant odour

Plussat: Comfortable beds. Convenient location

Miinukset: Stale cigarette smell was hard to ignore. Many things need small repairs - sealant in tub, grout, loose faucet with huge water pressure

Plussat: Older but well-kept hotel. Simple, clean, quiet and comfortable. Exactly what was needed for a quick overnight stay.

Plussat: Comfy beds Easy to get to and from the hotel Friendly staff

Miinukset: I like a pool.

Plussat: Location

Miinukset: Its old, may get some attention if renovated

Plussat: .

Miinukset: Needs update

Plussat: Great location right at the Bastion. Extremely friendly and helpful staff that was a pleasure to be around. The rooms are nice and the bed was comfortable with a very soft and cozy blanket. The breakfast was really great. A very large selection of good quality foods that should have something for everyone. Very attentive staff that made sure everything was replaced quickly if empty. My personal favorite was the waffle maker, really great feature and very tasty. A really great stay and a highlight on our trip.

Miinukset: Really nothing comes to mind. Be aware that the power outlets in the bathroom switch off when the light is out. So charging your toothbrush is out.

Plussat: Goed complimentary breakfast

Plussat: Great staff. Free laundry facilities. Perfect location and wonderful waterfront view from our room.

Plussat: The foyer was nicely updated. Surprised to have a free buffet breakfast daily included. The beds were comfortable and the view was awesome! Great Location.

Miinukset: Rooms and bathrooms need updating. Room cleaning could be improved upon. TV watching was totally impossible due to poor sound and vision issues. I chose this hotel for the bar and restaurant facilities but found them to be closed. Also didn’t like the payment process, taking the full amount plus a deposit on check in as pre authorisation. Otherwise it was good value for money

Miinukset: a bit noisy coz it uses indoor air-contioner. and the noise from the refrige was also noisy.

Plussat: nothing about the hotel the only good thing was the location

Miinukset: didn't know there were renovations going on , so noisy and dusty had to clean my car as it was covered in white spots in the car park.. room dark and so dated.. I can go on but I wont would never recommend the place the restaurant

Plussat: Hotel & staff provided us with all required was a good experience

Miinukset: Not much as we were quite satisfied very

Plussat: Spacious room, quiet, comfortable beds

Plussat: Nice complimentary breakfast

Miinukset: The decor and room arrangement was antiquated, too much furniture in a small area

Plussat: Quiet, comfortable and clean. Front desk was accommodating, friendly and courteous to all guests at busy checking in - thank you Cody.

Miinukset: A little dated - especially carpet in hallways

Plussat: Good location right at the harbour

Plussat: Staff friendly and free breakfast

Miinukset: Nothing our stay was great

Plussat: Easy accès, value

Miinukset: Couch old and uncomfortable

Plussat: Location was great, it was close to the ferry which is what we were looking for. Staff was friendly and the continental breakfast was an added bonus.

Plussat: Location an D pool

Miinukset: Dated

Plussat: Comfy beds. Clean

Miinukset: The location was near some type of industry which was noisy. Could not open windows due to noise

Plussat: We had a great nights stay and meal in the restaurant .this morning we had a great welcome from a member of staff called Karen. She could not help us enough .and is a great asset to you company

Plussat: Quiet, the rooms were nice and big, the beds were very comfortable. Pool and hot tub was nice. Breakfast was decent

Miinukset: The entrance from the north was difficult.

Plussat: Pool and hot tub hours, open later than most places, staff was great we couldn't operate the air conditioning, cause there was no remote, staff came down to turn it on manually, it was out of my reach.

Miinukset: That evening walking through our hallway was very awkward, 3 rooms had people sitting outside in hallway sitting on floor talking etc.. The bathroom was tiny, no sink or garbage can in bathroom, not good for women.

Plussat: Breakfast was a basic continental. Small space, and was hard to get a table to eat at many mornings.

Miinukset: It is an older hotel and is starting to show some wear. We stayed for a week and the room replenishment and cleaning was hit and miss.

Plussat: Always good value - quiet stay, comfortable basic room - clean

Plussat: Breakfast was good. had enough selection. location was OK

Miinukset: Leaking bath room from above and being told by hotel rep that it was o. k. and we could use our bathroom as he had thrown towels on the floor. Stayed in the room and next morning my wife almost got rained on again. not a happy camper and it affected our entire stay although we were eventule moved to a new room

Plussat: The breakfast was awesome. we were upgraded to a different room at no charge just because I asked if they had to pull out couch. the staff was friendly and very efficient. would definitely stay here again

Miinukset: There wasn't anything I didn't like other than we didn't stay more than one day

Plussat: Super friendly staff and great location

Miinukset: Was perfect, highly recommended

Plussat: Meh, could have been worse. Pretty standard cheap motel.

Miinukset: Wasn't as cheap as it should have been based on location, amenities, and level of comfort. Also shower head was very low.

Plussat: Very close to the ferry, friendly staff and close to shops

Miinukset: The property could do with a decoration from a qualified painter. The bathroom painting was a bit shabby, but generally clean.

Plussat: n/a

Miinukset: There was no breakfast

Plussat: This is our second stay here, other then no AC it’s a great place.

Miinukset: The price has risen significantly in a year but there’s lots of updates, but for the price they should have AC.

Plussat: I liked that the front staff were very kind and helpful, thank you for the wonderful stay

Plussat: Woke up at 12:30am at night to have been bitten over 12 times by bed bugs. I witnessed at least 8 bed bugs around the bed. Called reception who offered me another room or full refund. Got the full refund and went to another hotel. The rest was just like a motel. Will not stay there again.

Miinukset: There was no air conditioning in the rooms. Very uncomfortable. Also you couldn’t have the front windows open because they were so big someone could remove the screen and walk right in and take your belongings.

Plussat: It was clean

Miinukset: NO AIR CONDITIONING

Plussat: Great location. Renovated with a modern touch. Very clean. Friendly staff.

Plussat: Breakfast, What Breakfast?

Miinukset: The water pressure in the shower was very bad.

Plussat: Property was recently renovated to an above average standard for a motel. Beds were comfy.

Miinukset: Our room smelled of cigarette smoke and they were unable to move us to another room as it was full. They were apologetic but their cleaning efforts did not get rid of the smell and there was no follow up.

Plussat: Clean modern rooms with huge screen windows for great ventilation. Pretty courtyard.

Miinukset: No elevator or a/c.

Plussat: Great value for a 2 bedroom suite with kitchenette

Plussat: Very friendly staff

Miinukset: More lights outside for safety during the night. Woke up at 4am, I saw someone suspicious looking at the cars parking at the parking lot. I opened the door, walked out, that person walked across the street and disappeared in the dark.

Plussat: Room was clean. Area quiet. Beds were extremely comfy. Love that the 2 beds were private to one another. Excellent Rates. I would definatly stay here again.

Plussat: The only thing we liked was its proximity to the Departure Bay Ferry Terminal.

Miinukset: Dirty! Previous guests hair on the duvet cover and on several surfaces in the bathroom. Overpriced for what it actually is.

Plussat: Everything about this motel shouts NO. Stained bed sheets, incredibly dirty exterior, mouldy smell and super rude manager!!!

Miinukset: Nothing. It was a horrible experience and i will never stay here again. I do not recommend this hotel, even if you are on a budget!! Look for a B&B.

Plussat: The location is very accessible

Miinukset: If the air conditioning is outside the other room so that all the rooms is nice and cool

Plussat: We had a two bedroom suite and it was huge and great value for the price.

Plussat: Nice clean rooms.

Plussat: Being a small motel and a older place it was very clean i look at that in all the places I stay.

Miinukset: I don't have anything to say bad

Plussat: Good price point. We liked that The Diplomat is pet friendly. Our room layout was great for 3 people (one single + a couple) in that it was a one bedroom suite so it had a private bedroom with queen bed & a queen bed in the main room.

Miinukset: The location is not overly desirable in that you will likely witness a very ‘rough’ side of Nanaimo. It was a tad shocking but fine for us as a group of adults but I would not recommend the location for a younger family. Room did not look like as advertised on booking website.

Plussat: The owners were friendly and helpful. She was so excited to let us know that the snowbirds were putting on an airshow 30 minutes after checking in. It was great.

Miinukset: The rooms are dated and tired but were clean and quiet.

Plussat: Good location

Miinukset: Room smell like smoking room, not cleaned regularly, airconditioning too loud.

Plussat: The front office teen/ man was amazing. Super nice and no issues with a last minute check in Cheap and clean

Miinukset: Nothing

Plussat: New bed

Miinukset: Noisy air conditioning thank god

Plussat: Very clean

Plussat: Friendly front counter reception

Miinukset: The property itself is run down, toilets in outside walkway, garbage in outside walkway, door barely closes. Windows are extremely old and can hear everything. Right beside a main hwy (busy). Less fortunate people live here which brings undesired ppl hanging around. Will never stay here again not impressed at all. The pictures on booking.com paint a different picture. Not pleased at all

Plussat: We did not have breakfast

Miinukset: Everything was excellent, nothing we didn't like.

Plussat: It was a place to sleep at the end of the day

Miinukset: Hard , cold ceramic tile floors , insects as in spiders

Plussat: Better option over other hotel in terms of location and price.

Miinukset: I was charged extra around $15.00 for the kids, although kids below 12 years stay free. Value lodge could not refund me the amount, as the booking was from booking.com. So booking.com should refund me this amount back to my credit card.

Plussat: Microwave, fridge, coffee maker, dishes, kitchenette, air conditioning, clean bathroom with new clear sliding doors that shut properly. Good television size with cable , which was easy to operate. Very central and just 3 minutes drive to the casino and mall, lots of restaurants nearby.

Miinukset: Added lighting will be helpful. Along with perhaps night lamps with tables.

Plussat: Location was awesome Beds were comfortable. Surprisingly quite for the neighbourhood.

Miinukset: The neighbourhood was a bit sketchy but want bad

Plussat: Quiet and clean. Comfortable beds for a good nights sleep

Plussat: I looked for a place close to the fairy as we took the fairy first thing in the morning so the location was perfect.

Plussat: Price, proximity were good.

Miinukset: The rules and signage about hair dying everywhere and not enough towels also it’s older place and lots of road noise.

Plussat: Was quiet and clean

Miinukset: Nothing around for amenities without travel and lack of parking

Plussat: Basic accommodation for good price. Convenient location right next to ferry terminal.

Plussat: Bed was comfortable

Miinukset: Very, very basic. Loud location, right next to a major thoroughfare.

Plussat: Bed was comfortable. Staff were sweet and friendly. Everything was very clean. Good for one night or two.

Miinukset: Climb upstairs to our room. Busy street traffic noise.

Plussat: Price

Miinukset: Could have been a little cleaner

Plussat: Very handy for the ferry

Miinukset: A bit noisy but it is on the main road

Plussat: Accessible to parks, beaches, ferry terminal, stores , downtown area...

Plussat: Good price

Miinukset: Air conditioner old and noise

Plussat: Nothing,

Miinukset: Found it rundown and dumpy, it stunk in the room, you could not regulate the water temp in the shower, the shower head came to about upper chest height, the air conditioner was so loud you could not have a conversation. The outlet in the bed room was loose and half out of the wall to the point where we wondered if it could start a fire, the night table light kept flickering. I had to change the sheets on the pull out bed as the ones on there had something on them and the clean sheets were left on a table beside the pull out. The photo on the website did not match what you see when you pull up. I found this way over priced for what you get. Horrible experience. Glad to check out.

Plussat: Good location, easy to find

Miinukset: Rooms could use some updating, but overall they were good. Neighbors were a bit noisy when they were sitting outside near our door first thing in the morning when we wanted to sleep in. Housekeeping came early while we were still getting ready, so came back later (after one of them opened our door even though we had told the other one to come back later).

Plussat: Everything

Miinukset: No coffee on our last morning

Plussat: The room had recently been updated. Flooring , vanity in bathroom had been newly installed.

Plussat: Location

Miinukset: Heavy cigarette smell, bathroom door did not close, door handle for the bathroom fell off, toilet wobbled, shower squealed.

Plussat: There wasn't a restaurant at that location. There was a coffee maker in the room and that was it!

Miinukset: The sink in the bathroom wasn't draining properly, and the shower didn't have much water pressure it was also very hard to keep the water warm. The floor was not clean either.

Plussat: Rooms were clean. Kitchenette if stating for longer.

Miinukset: Rates were a little high. Beds werent the comfiest.

Plussat: Location and fridge in room

Miinukset: No ice available that I could findand no chair in room

Plussat: Cute room setup and nice amount of room, clean

Miinukset: Maid service the third night pulled the comforter up over the bed and wadded the sheet and threw it on a chair and left clean towels. No coffee left, coffeemaker not changed.