Hotellit lähellä Vancouver Intl

Plussat: This is our second visit and the first was two years ago！Still Home like～Brian is very nice！See you in a couple of years：）Best wishes！

Miinukset: No

Plussat: This accommodation is the best value I have ever experienced. The main reason for choosing The Stone Hedge was its proximity to the airport knowing we were arriving quite late. Brian picked us up from the airport and also delivered us to the railway station the next morning. (All included in the price). A comfortable bed in a room with beautiful decor greeted us, topped up with a night-cap of Orange Brandy beside the bed. The private bathroom housed an amazing spa bath with candles adorning the side, guaranteed to assist with jet-lag, if necessary. And —- flower petals in the toilet bowl. A common room with space to relax and perhaps meet other travellers was also available for use, all of which was separated completely from the host’s living quarters. A fridge, tea and coffee- making facilities and a variety of treats were also available. An amazing pool dominates the private back yard which would be ideal for the warmer months. Parking is readily available for those requiring it. And then there was breakfast!!!!! Juice, a fruit and yoghurt bowl, muffins and cooked eggs all made in-house and tea and coffee were a wonderful start to any traveller’s day. I would confidently recommend this delightful B and B to anyone knowing that the hosts have been meticulous in their efforts to provide an unforgettable experience for lodgers.

Plussat: Very comfortable with free pick up and drop off to airport. Great friendly hosts

Miinukset: Although not enough suite it is very close and just for our use..

Miinukset: Advertised airport shuttle. understandably , can’t run a 24/7 shuttle service, but one of the reasons for booking property was for transportation to airport. Those living on east coast usually have early morning flights. Think there should have been a clarification of when shuttle was available to guests. Checked in after disembarking cruise and a full day of sightseeing in Vancouver. Was picked up at the Sheraton airport at about 6:30 and was asked if we had eaten dinner yet. We answered no and owner pointed out where we can walk to after checking into room. It was late, we were hungry and tired Felt like he should have just dropped us off instead of pointing and told us to meet him at the B and B when done. Observed rats in back yard on ground and on bird feeder when checking in.

Plussat: Pretty much everything was better than I expected. After staying a night at stone hedge, hotels should reduce prices by 75% to remain in business. I’ll seek out this style of life on every future trip if at all possible, and a high bar has been set!

Miinukset: No fault of anyone and not a complaint but the 2nd and 3rd “reminder” email of the reservation didn’t mention the check in time of 1600 hours local. I arrived at a typical 11:30. My plan was to confirm the location and leave our luggage. The staff adapted for us quite well!

Plussat: Fantastic hosts and a great property. Amazing breakfast!!!!!!! Lovely to have a swim before we left. Great location and helpful about all things and the free shuttle is great. Looking forward to coming back to stay later in September

Miinukset: Nothing!!

Plussat: Great B&B. Room was very nice and comfortable. Bathroom was big and had a nice jacuzzi tub. Evening snacks and chocolate on the pillows were wonderful. Highly recommend this B&B

Miinukset: Everything was excellent

Plussat: Friendly and very welcoming owners. Lovely room. Couldn't ask for a better experience. Was very tired from long flight from New Zealand. Bed very comfortable. Excellent Facilities

Miinukset: Nothing

Plussat: The service and the room was super clean. We got an upgrade bc we needed wifi. (The staff actually knew that, so he told us that what we booked originally doesn't include wifi. Spot on!).

Plussat: Clean, modern, super comfy and cozy

Miinukset: A bit pricey and pub/restaurant was way over priced. $26 for a burger.

Miinukset: I was amazed I booked a king room paid for that asked the front desk clerk who was condescending although stated it was a king room ..I went there it was two queen beds. The royal service gave me free breakfast but I was not happy .5 star the food bad

Plussat: Perfection at it's finest.

Miinukset: No

Plussat: The location and the quality of the interior. And the exquisite view over the airport. Staff is mostly quite good. Ability to upgrade for extra charge to Gold Level. Explore that, it's worth it.

Miinukset: Poor lighting to the point of unreadable at night. Very unsafe shower stall. No handles to get in and out and none to hold on. Needs urgent fixing. Needs bidet and handheld shower.

Plussat: Arrived early but got my special request of flatter pillows, very helpful check-in person!

Miinukset: Love this hotel, but sometimes priced way too high.

Miinukset: A few items needed attention. Reading light bulb burned out, loose handle on bathroom door.

Miinukset: In the rooms you don´t provide water in bottle and you don´t have a divice to make coffee

Plussat: The room was great. Comfy beds, separate shower & tub. Despite being at the airport, the soundproofing was effective, it was quiet. We had a morning flight & the check in area was right next to the hotel entrance. Very convenient! It was also near the Skytrain station, making it a breeze to go exploring downtown.

Miinukset: Can't think of anything!

Miinukset: Bed was too soft and comforter was too hot and ni alternative.

Plussat: Its location and comfortable beds but thats about it.

Miinukset: To charge for WiFi in a so called luxury hotel, is outrageous given the high prices. We appreciate the comfortable beds and location but it ends there! That to me is sheer greed.

Plussat: Location, my flight got in at midnight. What a pleasure to walk through the terminal to my hotel instead of the usual hassle of taxi or rental car or public transit at a late hour in a strange town.

Miinukset: I was excited to use the pool before heading to meetings in the morning, but it was the size of a bathtub.

Plussat: Shuttle back to airport was reserved, but next morning, it turned out to be full; so hotel paid for a taxi at the appointed hour. Very much appreciated! Also, staff accommodated our need for an early take-away breakfast. Staff pointed us to a late-might restaurant, which turned out to be very good. Staff cheerfully provided extra coffee pods.

Miinukset: Bed and pillows a bit too soft - a matter of taste. Sheets somewhat "polyester-y" Form response to my query (through booking.com's server, I think) about shuttle availability at airport arrived next day after we'd checked out.

Plussat: Everything was just great

Plussat: Clean and comfy

Plussat: We had an early flight and it priced right and close to the airport.

Miinukset: Didn't like the fact we had to pay for parking in the lot.

Plussat: Great service Great breakfast included

Plussat: I love the soft comfy beds, the brightness & everything. Felt so pampered.

Plussat: I loved the white noise machine to drown out the noise from the busy road!

Miinukset: The blinds did not block out the sun. Therefore I woke up earlier than I needed. The tv was very glitchy.

Plussat: Incredibly friendly staff. Great place to stay.

Miinukset: Nothing. All great.

Plussat: The breakfast was the same boring stuff every day and when I asked for an omelette, I was told "this is all we have and we do not cook onsite". So the food is cooked elsewhere?? I am sure they can add more varieties to improve. Housekeeping staff were nice, helpful & polite. The receptionists were also very polite and helpful.

Miinukset: The staff at the restaurant were not very friendly. Topping up not done until requested.

Plussat: Great breakfast with a lot of choices

Miinukset: not anything

Plussat: I was surprised the breakfast was included. And it is a good one with planty to choose from. The receptionist was very welcoming and nice.

Plussat: The free breakfast! Excellent selection, food was hot and delicious.

Plussat: No issues with room or hotel staff or restaurant.

Miinukset: Though the hotel runs shuttle servic to YVR every 30 minutes...I was disappointed that there was not shuttle service from Bridgeport station approx. 6/10 of a kilometer away. We had to walk with our bags the 6/10 of a kilometer that was not an easy task!

Plussat: Stayed at the Westin the night before our flight which was an early morning flight. The staff was very friendly and accommodating; the restaurant food was very good; rooms were clean and the airport shuttle was right on time.

Miinukset: No

Plussat: Harbour view

Miinukset: Construction nearby

Plussat: The room was gorgeous seemed very new and well kept. Staff very friendly and helpful. Will definitely stay there again.

Miinukset: No

Plussat: didn't have time for it.

Miinukset: lousy location, in the middle of a building site.

Plussat: Excellent check in. Delicious food in the restaurant.

Plussat: Other than average, and standard beds and things expected from the hotel, I cannot say there was anything out of the ordinary to like.

Miinukset: The shuttle service was extremely poor. We waited at the airport for 50 min, during which, even cheaper motels like travelodge shuttle circled twice. The driver was reluctant in helping with luggage. the return driver was just rude, did not even greet.

Plussat: Always a great experience, front desk staff are polite and helpful. Shuttle service is great. Kudos to the maintenance and cleaning staff, the place still looks like new.

Miinukset: All good

Plussat: Did not have breakfast

Miinukset: Nothing

Plussat: service

Plussat: The shower was fantastic, the bedding super comfortable and the location "near" the airport was convenient.

Miinukset: The area around this hotel was not attractive and not near anything easily walkable. Construction everywhere- but I guess in a way that's Vancouver...

Plussat: Comfy beds

Miinukset: Cost of parking

Plussat: Great location, access to malls Vancouver city and Airport was easy

Miinukset: Rooms are too small, bathroom in our suite was in between the living room and bedroom, this was very uncomfortable as I was traveling with family.

Plussat: Great location, FD staff was able to get a room for the guys that had 3 separate beds which was very convenient especially after a long day and cancelled flights. Thank you

Plussat: Great shuttle service, excellent location near shops and restaurants, and an extremely helpful and competent staff. The rooms are clean and modern and the bedding is clean and comfortable. Great job!

Miinukset: No, it was great.

Plussat: Being centrally located to my client appointments, and favourite places I like to frequent when I am here on business Staff was always very pleasant and most helpful with any questions or concerns. Anything quite basically.

Miinukset: Nothing in particular comes to mind. My room was comfortable, I slept well, and was able to conduct the business I needed to do while in town. I'm not a fussy traveller I don't require extremes.

Plussat: Very friendly staff and a recently renovated room. Comfortable bed, spacious bathroom. Good food in the restaurant as well.

Miinukset: The airline kiosk printer wouldn't print our boarding passes, but that not the hotel's fault.

Plussat: The staff. Hotel employee was very helpful as we're there others, I just forgot the other names.

Miinukset: No.

Plussat: Good room.

Miinukset: It's too noisy of elevator.We can't get sleep until change a new room.

Plussat: Had a problem getting from airport. The shuttle to take was the Hilton shuttle and no one told me

Miinukset: The shuttle problem and the price was ridiculous

Plussat: we had early flight and they opened 15 minutes early so that we could order a quick breakfast!

Plussat: The friendly and helpful staff

Miinukset: Some complimentary bottled water would be nice.

Plussat: Service was friendly!

Miinukset: Outdated for a Marriott! Restaurant kinda gross! I am disappointed for a Marriott-expected nicer everything!

Plussat: I was really impressed by the room on this visit! It certainly surpassed my first experience when I stayed here before. I don't know what I did to luck upon the great room I had but I'm very very happy! I can now appreciate the standard Marriott has set.

Miinukset: Nothing comes to mind. I have no complaints. It met all my requirements; I was close to all appointments and highways to get there as well as proximity to the airport.

Plussat: Bar lady was unpleasant and aircondining is loud in our room

Miinukset: Nice big rooms with nice balcony

Plussat: Beds were comfortable

Miinukset: I expected better from a Hilton hotel. Restaurant was not great. Parking was also an issue.

Plussat: Staff,location,comfort beds.

Miinukset: Breakfast not included, and before one hour of clousing breakfast time most of items finished.

Plussat: Clean

Miinukset: Parking was very tight. Difficult with a big truck. Old building - very slow elevators and one elevator was out of order Hot tub area is old and the chlorine is very strong. The strong chlorine in the steam was burning our nose and eyes.

Plussat: Breakfast server lady was especially nice. Brown hair ina ponytail. Unsure of her name.

Miinukset: Carpets in rooms were stained and dirty. My tomatoe juice glass sat for 3 days. Ever removed by housekeeping.front desk seemed disorganized. Had to phone 3 times to get my bill emailed to me after front desk advised he would send it and never did. (Spanish gentlemen in check out )

Plussat: Nice rooms good service

Miinukset: Nothing it was fine

Plussat: Clean and roomy

Miinukset: Adding parking charge

Plussat: Morning breakfast had the option of cook to order eggs included with the buffet. Airport shuttle service took us directly to the South Terminal for our charter flight the next morning.

Miinukset: Dated. It had the dirty feeling that comes with it being past due for a refurb.

Plussat: I'm happy whenever I stay here. It is close to all locations I need to be at as well as the staff overall is a wonderful. I would like to especially compliment the staff I deal with who are exceptional. Staff and Concierge  are fantastic.

Miinukset: Nothing comes to mind. I did however have issue with the child with the high pitched voice on my floor who screamed for what seemed like hours. It's too bad parents don't know how to control their children.

Plussat: Location, airport shuttle, comfort

Plussat: Very clean and modern. Great location right next to airport and free shuttle.

Plussat: It was convenient for the airport and had shuttle service to the airport to catch the Skytrain.

Miinukset: Restaurant in the hotel was fine, but it was not convenient to go to other restaurants.

Plussat: The staff are very helpful especially the long-time exceedingly friendly doorman

Plussat: Quick check in and kidness staff

Plussat: The Great Restaurant over the water

Miinukset: No

Plussat: location

Miinukset: room appeared to be in midst of a reno.TV and phone 18 inches off floor

Plussat: Airport shuttle was great. Room was comfortable.

Miinukset: A place to have a late breakfast would have been nice

Plussat: Proximity to yvr.

Plussat: Great friendly service Excellent location 10 mns walk to the outlets and 15 mns drive to the beautiful Steveston wharf and village The restaurant was also very good

Miinukset: Nothing

Plussat: Late dinner in restaurant was good. See selections above for how I would rate the property. Shuttle was on time and efficient.

Miinukset: No glaring things come to mind.

Plussat: New rooms in new section.

Miinukset: This is not an Airport Hotel.

Plussat: We came to visit daughter and newborn grandchild at Richmond Hospital just a few minutes walk away...actually closer than I expected. So, nice hotel, good facility and great location for our need! The staff were warm, friendly and helpful.

Miinukset: If they hadn’t been sold out...we could/would have stayed longer...a good measure that the appeal was not ours alone.

Plussat: After apologizing for their mistake, the manager gave us a $75 restaurant credit. The restaurant was outstanding!

Miinukset: This is not a 4 star hotel. We checked in late at night and told the agent we needed to sleep late. We were put in a room near an elevator that was under construction and the lound banging woke us early in the morning.

Miinukset: Some of the staff were rude. The staff member that checked me in was not transparent at all.

Plussat: Great outdoor courtyard serving the house restaurant and bar. Many ground floor rooms have patios and direct access to the courtyard pool and hot tub.

Miinukset: Lots of road construction around the vicinity of the hotel (August 2019)

Plussat: Staff was excellent in dealing with unexpected travelers with cancelled flights.

Plussat: Everything else. Room spotless, bed & pillows comfortable. Bathroom well equipped

Miinukset: Breakfast was in addition to the cost. No real vegan offerings.

Plussat: Airport shuttle service

Miinukset: The second floor was kind of noisy for sleep.

Plussat: Very helpfull staff and comfortable

Miinukset: The snow

Plussat: Location to shopping and restaurants.

Miinukset: Shouldn't be a four star. Bathroom cleanliness was poor! Crpets were dirty and stained.

Plussat: The courtyard was lovely

Miinukset: The room was old and out dated. There was a sliding door to the parking lot that did not seem secure.

Plussat: Comfy beds Decent food

Miinukset: They couldn’t find my reservation. Didn’t put me in a room with a view like it said I was supposed to on my reservation. Was supposed to be a king but I’m stead it was two queens. Need a bigger bath tub

Plussat: accessibility to transport system & shopping malls

Plussat: Outside architecture, free parking

Miinukset: The cooking is not one of a four star qualification !!! Un peu compliqué d'accès.

Plussat: close to the airport and all the good food. Free parking, close to the mall.

Miinukset: can't think of anything to complain

Plussat: Good for airport. Friendly helpful staff. Quiet rooms. Comfy beds. Parking.

Plussat: It was clean and up to date. The staff were really great.

Plussat: Quick check in and check out. Lots of parking. Staff friendly and helpful. Rooms clean, refurbished. Patio off the room with chairs.Bathrooms very redone, rain shower heads, magnifying mirror, and large lighted mirror. TV was great!

Miinukset: Strong smell in room like bleach. Bathroom door does not stay open. Pop machines and ice oddly located. AC very noisy/rattle.

Plussat: No hot water in the evening! Reception barely speaks English. Sent us to the airport too early in the morning. Note all passport control only opens at 4.30am. A disappointing Radisson experience.

Plussat: Welcoming staff, comfortable beds, great view, Perrier and chocolates for my birthday!

Miinukset: Nothing!

Plussat: It ticked every box. The location was great - it was within walking distance to everywhere I wanted to go. We just parked our car in their lot and walked everywhere. The staff were helpful and the hotel was clean and pleasant.

Miinukset: The bathroom had a faint mildew smell.

Plussat:  

Miinukset:  

Plussat: the rooms were reasonable size, and the reception gave us a connecting rooms, which we were delighted but realised we couldnt connect because, there were not enough space to put our luggages if we were to open the connecting door, therefore, we could not use the connecting door.

Miinukset: well i think it was the hotel policy, we found 2 wine glasses in our room, whereas there were wine glasses in my sister's room. we requested 2 more wine glasses, and the reception told us we need to go to the reception and make a deposit and collect the wine glasses. In all my years of stay in any Hotels, this is the 1st (first) time that i come across that we need to go to the reception and make a deposit for a request. I guess maybe its the hotel policy.

Plussat: very friendly and helpful staff giving unsolicited helpful advice.

Miinukset: a bit far from the airport.

Miinukset: Too much plastic utensil waste. No recycling opportunities for the paper cups, plates, and bowls...

Plussat: Location close to lots of great food options. Also has a free shuttle to airport.

Miinukset: The scrambled eggs and turkey sausage was really not good. Bed too soft . Seemed older. Quite noisy in the morning. Front desk staff seemed unfamiliar with area.

Plussat: Breakfast, swimming pool, fitness center

Miinukset: Actually, it was not a very happy trip. My mom found that her golden bracelet got lost since we checked out from the hotel. We were sure and I called the reception but they said they didn't find anything in the room. I was disappointed about it.

Plussat: Great breakfast!

Plussat: Good and plentiful breakfast, strong wi-fi, free parking. Comfy bed. Airport shuttle every 1/2 hour. Good value.

Plussat: Staff were very friendly. We had to check out early in the morning to join an one-day guided tour to Vancouver Island. We asked a favor to leave our car at the hotel parking lot until evening, and were assured no problem, really appreciate it.

Plussat: Location is in the centre of Richmond with many restaurants around.

Plussat: Friendly check in, nice room, great breakfast choices, close proximity to airport

Miinukset: Noise levels were bad. Kept awake all night by the crying baby next door and the sounds of a shower & water upstairs The extra cot we paid for was painfully uncomfortable, had a sag in the middle & was hard and lumpy but the regular hotel beds were comfy.

Plussat: Free airport shuttle

Plussat: Nothing. It was terrible.

Miinukset: Our bed had dirty filthy sheets that had not been changed from the previous client. The bathroom had black mold. Tub drain would not work so you stood in dirty water to shower. The staff did not remake the bed. They gave us clean sheets wrong size

Plussat: The staff was very pleasant and helpful.

Plussat: Location location location and size of room was nice. Stair case aside, it was a very clean hotel.

Miinukset: Lack of free parking

Plussat: I liked the Hotels proximity to the shops and tourists attractions.

Miinukset: Having to pay for and the availability of parking.

Plussat: Location and shuttle service good. Dinner service good and quality of the meal goodcheck

Miinukset: Original booking made 20th June a request was made for a late check on departing day which was confirmed at the time of the original booking. On 27th July I received a message advising me that the original late check out would not be possible. On arrival I took the matter up and was advised that the hotel does not have facilities for late check outs. Finally it was agreed we good stay until 4PM Blood stained curtains which we requested to be changed together with a request for additional Tea, Milk and sugar, neither of these requests were attended to.

Plussat: location

Miinukset: no microwave in the room, room is dusty

Plussat: Room felt very new and clean

Miinukset: Address is the back of the building

Plussat: Check-in and check-out were a breeze. The airport shuttle was timely. It was nice to have a bar/restaurant inside the hotel and felt the prices were reasonable. The room was exactly as pictured and clean.

Miinukset: There was nothing wrong per se, however I prefer a firmer mattress and the mattress was very soft, so much so that I ended up sleeping on the floor on my backpacking sleeping mat.

Plussat: The bed is comfortable, clean room, friendly staff, they sell water and various snacks in the lobby

Miinukset: The bedsheet and pillowcase are a little rough and doesn't feel smoot. It's also a little difficult to get around without a car

Plussat: Location was great. Close to the airport and free shuttle was provided.

Plussat: The bed was super comfortable

Plussat: Staff was fabulous.

Miinukset: Shower needs some work. Mold in corners & shower handle fell off. Location just ok.

Plussat: The location was great for our last stop before a return flight home.

Miinukset: Parking was an additional cost.

Plussat: We appreciated the airport transfers, great shower and clean rooms.

Miinukset: We had to cross a busy road to go to the mall, in between crossroads so had to jaywalk!

Plussat: Close to airport. Excellent access to sky train

Miinukset: Lack of restaurants in the area.

Plussat: Right by the sky train. Easy to get to it from the airport & to get down town.

Plussat: The staff were amazing. Everyone was friendly, greeted guests with smiles.

Plussat: The room

Miinukset: The view from the 8th floor was a parking lot and sky train. Guess you don’t pay for the view.

Plussat: Convenient for gamble and shopping

Miinukset: Too much smoke outside the hotel.

Plussat: Rachel, concierge, was great!!!!

Miinukset: The kayak listing didn't specify that this was in the "hotel at River rock" not the resort side as it was listed as. Sort of false advertising. Rooms were smaller on that side but still ok.

Plussat: Food

Miinukset: Rooms

Plussat: Location and amenities were great! Room was nice and cozy.

Miinukset: We had trouble with the shower and instead of just sending someone to help us right away the person at reception gave us attitude about it.

Plussat: The best Location in Richmond, the best coffee is free, funny swimming pool, and nice staffs.

Miinukset: Self Parking too far.

Miinukset: The comfy beds

Plussat: very clean room.

Miinukset: Not enough tables or seats for breakfast area.

Plussat: Very helpful staff and the bedding was very comfortable.

Miinukset: Standard toiletry items like shower cap, toothbrush and toothpaste should be included in the bathroom rather than having to head down to the concierge to request for them.

Plussat: We like how theres free breakfast and free parking.

Miinukset: I personally didnt like how there wasnt a lock in the bathroom specially when sharing room with other person. Also went to our room after checkin in to find a bag of garbage,could be from previous guest before us!

Plussat: Breakfast was good. The rooms were clean.

Miinukset: There were no cupboards in the room.

Plussat: Service was excellent.

Miinukset: Small breakfast area.

Plussat: Hotel is close to airport. Free shuttle bus. Great complementary breakfast. Microwave, freedge at room. Shower good.

Miinukset: Nothing. All good.

Plussat: close to the airport

Miinukset: no restaurant

Plussat: Comfortable mid range hotel. Early check in was appreciated. Close to restaurants.

Miinukset: No issues

Plussat: Safe and clean

Miinukset: Parking was challenging.

Plussat: Staff was friendly and the place was clean.

Miinukset: The bathroom door was two feet from the bed. Opening to the bedroom instead of the hall way.

Plussat: Its nice to know they are upgrading the old room to new designs . All staff are friendly.

Plussat: good service with simple breakfast

Plussat: The bed was comfy along with pillows

Miinukset: There was a hot tube advertised, however when I asked where it was the man at the front said the bathtub in the room was the only hot tube and pool he knew about. As well the room smelt odd with a mix of smoke and fumes.

Plussat: Location is next to a lovely park. Breakfast was nicely done. Staff was good.

Miinukset: The room was so small that there was no real place to sit other than the bed.

Plussat: Perfect location

Miinukset: All was good

Plussat: The location to the airport Shuttle service to the airport Clean room and pleasant staff

Miinukset: Not really

Plussat: Breakfast was very good. Coffee and tea and newspapers always available.

Plussat: the shuttle service wifi stable

Miinukset: breakfast selection and quality location- a little far from Richmond shopping malls

Plussat: Easy to get to as they had an airport shuttle and only 10 minutes walk from skytrain station - so can go straight to downtown Vancouver. Quiet - even though on westminster highway Minoru park is right behind the hotel so great for walks around the ponds and beyond. Breakfast was available and the servers/cook were really friendly and helpful

Miinukset: Elevator slow and stairs werent accessible for 3 and 4 floors walking up

Miinukset: sat on the second bed and the press board frame broke. found an old pack of cigarettes and sex toy behind the bed (did not belong to us) told the front desk and was treated like I was the reason the bed broke instead of helping me. cable was intermittent, only worked if plug was half way out of the wall, lights flicker, lack if outlets, they have extension cords running behind the bed, overloaded. mold on trim under the air conditioner i am not impressed at all!

Plussat: location

Miinukset: staff is so rude and has no skill in customer service. the rest is just ok

Plussat: Nothing

Miinukset: Bad staff, I have wrong room with broken TV. The breakfast with limited choice.I don''t recommend this hotel.Thanks

Plussat: Very nice room and clean. And cost is quite reasonable. Enough quality !!

Miinukset: I can buy water at 1st floor only. No water bottle service in a room .

Plussat: Okay for a short stay. Good (free) breakfast. Couple of blocks away from Richmond-Brighouse Skytrain Station.

Miinukset: Not very convenient to the airport. Shuttle service infrequent--long wait upon arrival.

Plussat: Basic hotel room. But just fine. Comfortable and quiet. Staff are helpful.

Miinukset: Breakfast is very basic. Eggs are probably from a mix. 5:30am to 9:30am so breakfast ends quite early. If you want a shuttle to the airport you are supposed to book it the night before.

Plussat: Price was definitely reasonable for the stay. Beds very comfortable, room simple but clean.

Miinukset: Front staff not overly friendly but I suppose it matched the star level. At one point our room key had demagnitized. staff at the front desk didn't even ask for ID which surprised me a bit. Just my name and rm#. Anyone could have obtained a key

Plussat: Serves its purpose for a clean bed close to the airport

Miinukset: Given its proximity to the airport and being an airport hotel with folks coming and going at all hours, you’d think there’d be better sound proofing. You can hear others showering, talking in the halls, doors opening and closing, loud planes, and the obnoxiously loud dump truck at 6am.

Miinukset: Receptionist could be nicer. Awkward check in. For the price the value feels low end for a days inn.

Plussat: Very clean and updated. Love how it's close to the bus station and Canada line. I appreciate the shuttle to yvr.

Miinukset: The elevator was quite quiet but it still was audible other than middle of the night. Perhaps it was vibrations.

Plussat: This hotel checked all the boxes for a comfortable night's stay not too far from the airport. Surroundings are a bit bleak, but it's not a long-term option, great for passing through, and staff - with one exception (see below) - just great.

Miinukset: The shuttle driver who picked up from the airport in the afternoon on Jan 3 was slovenly and totally unhelpful - he watched as I struggled with luggage in the rain and did nothing to offer help. Other drivers were great.

Plussat: Close to airport. Free shuttle. Secure long stay parking available. Comfortable beds. Nice bathroom. Adequate self service breakfast. Helpful reception staff.

Plussat: Great location and shuttle, price okay.

Miinukset: Was great for airport access and shuttle, but somewhat dated, so would not stay other than for those attributes.

Plussat: Convenient, very good value, airport shuttle and breakfast!

Plussat: Great location for late flights. Comfortable bed and pillows. Slept very well after a late flight. Easy and quick check in.

Miinukset: The breakfast options were quite limited.

Plussat: Shuttle service is so great. Breakfast was good. Would stay again

Plussat: Location, definitely a good place to stay overnight.

Miinukset: Staff charged my card 1 day before arrival, I intended to pay with a different card, they returned the amount but with a difference, not a big deal but should not have charged until I arrived, at least that's what I thought when I booked.