Nancy hotellia

Plussat: The property is smart looking. It’s modern, it looks like it’s been recently renovated, it’s in a good location for the prettier parts of Nancy, and the staff are really friendly. We didn’t eat here so cannot comment on the breakfast. All this points to a positive review, however ...

Miinukset: The smell, everywhere. The reception smelled of stale food, the common areas smell either musty or damp, and our room was overpoweringly pungent. Imagine the smell of millions of car air fresheners trying to mask what I presume would otherwise have been the smell of damp. WiFi was intermittent, cleaning staff left dead flies by the windows, the sliding door to the bathroom didn’t slide, our room - which was outside, above the laundry - wasn’t signposted, nor was the route lit at night. We wanted to like this place, but wouldn’t stay again.

Plussat: It is beautiful!! The decor and the architecture is divine. Definitely recommend staying here. Plus the staff was so friendly and helpful.

Miinukset: Nothing to dislike :)

Plussat: the old stairs, the decoration of the room and the location. also the staff was friendly

Miinukset: The bathroom had a smell. we had to close the bathroomdoor

Plussat: Great location! right in the middle of old town, with dozens of 17 and 18 century mansions around and in just 5 minutes walk to the gorgeous Place Stanislas. Hotel staff is extremely welcoming and very informative.

Miinukset: Impressive entrance, large hall, beautiful large antique stairs but when we found our 'Classic Double Room' we were unpleasantly surprised about how tiny it is. Certainly as 'double' Modern design (small) bathroom works well but lacks authentic details, same as the room itself. The only beauty of the room is a big wall painting of Fragonard - initial reason of our booking actually. Breakfast is basic, all things packed in plastic or glass except for bread. Probably kind of new regulation for hotels (?) but makes it less personal.

Plussat: Beautiful building

Miinukset: The hotel is worn out..

Plussat: Breakfast was good. Hot food as well as good supply of pasties

Miinukset: No extractor fan or opening window in bathroom. Only one pillow each. Had to park in public car park which cost about 15euros but it was quite close.

Plussat: The location is perfect, a historic building on a gorgeous clean square next to a beautiful park. The gates and fountains on the square look like Versailles. The friendly staff made us feel welcomed. The room was pretty and the beds were comfortable. Note that it’s worth the money to upgrade your room from the basic room. Upgraded room had pretty white marble bathroom, coffee maker, tea kettle and mini fridge, the not upgraded room had no extras, brown tile bathroom and was tiny. Upgrade!

Miinukset: There isn’t much to not like. Minor maintenance issues in both rooms. Wallpaper needed fixing. Coffee maker needed cleaning. One of our rooms was hot from direct afternoon sun, and we could not cool it off with the air conditioning/built in fan in room. Leaving window open resulted in loud partiers keeping us awake until late in the night. Minor annoyances, we still loved our stay.

Plussat: This hotel in the grand old style is in a fantastic position right on the handsome Place Stanislas, which is traffic free in the summer months, including September, and full of lively activities, both cultural and culinary. The old town in Nancy with its adjacent park is very pleasant to wander around. There is a good choice of reasonably priced eating places and there are a number of architectural gems to be admired.

Miinukset: The room felt disappointingly dingy and the bathroom sink was badly damaged (cracked and chipped), so it looked dirty, even thought it was actually clean. We weren't staying long, so I didn't complain, but it should have been replaced. Probably worth paying for a Superior room.

Plussat: This is the iconic hotel of Nancy, a city with mediocre hotel offerings. It is located in an 18th-century nobleman's palace, whose guests included Marie Antoinette. I have stayed here several times and have noted that it is fraying at the edges. To use the French term, the hotel is "vielli". It has not been well maintained lately, as it is about to be closed for all of 2020 for a major renovation, reopening as a five-star hotel in 2021. The location is in the Unesco World heritage Place Stanislas, which houses the Nancy Opera, the Fine Arts Museum and one of Nancy's oldest restaurants, the excellent (and reasonably priced) Grand Café Foy. Staff is very helpful and willing to help. We were given a free upgrade to a better room when my wife complained in no uncertain terms about the size (or lack of size) of the room we had booked.

Miinukset: See above regarding worn state of hotel. No minibar or refrigerator in room. All this is irrelevant since hotel is closing for a complete makeover.

Plussat: The location and the breakfast in in wonderfull room !!

Miinukset: The carpet in the bedroom was not very clean

Plussat: Situated right in the square with bars and restaurants all around

Plussat: Great location, good value, very clean, helpful staff. Overall very good experience, would definitely book again if traveling with a group of friends!

Plussat: good location of the hotel

Miinukset: Big communication problem. The staff at the reception desk do not speak English

Plussat: The location......

Miinukset: Very small entrance and poor looking reception. Very small shower. No hair dryer. No free parking Couldn’t close the curtains The bed need some new pillows and mattress. If a bed is okay a hotel is making the difference!

Plussat: The was friendly and helpful

Miinukset: There were a couple of technical difficulties that were a bit inconvenient. The staff acknowledged and appologized for the inconvenience. The room should have been taken off the active list until the necessary repairs were done.

Plussat: Pretty expensive for what it is. The room is old and small

Plussat: The bed was super comfy. Loved the decor, the breakfast was outstanding. Friendly staff. Managed to get an early check-in. Loved it!

Miinukset: Everything was fine for us!

Plussat: Location

Miinukset: Breakfast was very poor in choice and quality.

Plussat: Good location. Own parking facility

Miinukset: Number of staff is not enough. No consierge service.

Plussat: The staff were very friendly and helpful, the beds were SO comfy ! The hotel is not one of the biggest Mercure hotels, so there is not a big restaurant , but we still had a lovely meal in the bar. Breakfast was a really good choice of hot and cold food, and the scrambled eggs were the best !! Also after travelling to a few different places over previous days, it was so good to have a kettle in the room to make tea/coffee. It's the little things that make a place so good !

Miinukset: Nothing not to like, it was all good !

Plussat: Location is great with parking Good breakfast

Miinukset: Air conditioning wasn't working

Plussat: Location convenient for centre. Like the Art Nouveau style. Breakfast was nice as usual.

Plussat: Location

Miinukset: Very poor breakfast - even though we were neither early nor late most food items had run out - and were very slow to refresh (if they did at all). The breakfast staff were poorly dressed and seemed not to have a "customer focus" in their attitudes. We have been travelling in Europe for 6 months, and this was our worst hotel experience by far.... definitely not value for money. Despite these deficiencies - which I raised at checkout - we were still charged the full amount. I would have expected some small recognition of these deficiencies - perhaps by waiving the parking charge (or similar).