The Cliff Beach & Spa Resort

The hotel is very poorly maintained. We didn’t have warm water for 2 days and the staff did nothing. After notifying them of the lack of warm water they told us 3 different versions of the reason why, non of them made any sense nor the staff actually tried to fix it. The receptionist was very rude and instead of supporting and working on solutions he raised his voice. We wanted to speak to the manager, who was gone at that time, and they didn’t even bother to notify us when the manager was back (although we specifically asked for that). The room wasn’t properly cleaned during the stay and they didn’t supply and bathing stuff. When we asked for those the receptionist told us to get down to the reception and get it our selves. Even after we argued with that and he promised the bathing stuff would be brought to the room that didn’t actually happen, so at the end we went down to collect them our selves. There was dirt on the furnitures, the bathroom is really poorly maintained, it at all. The plates in the restaurant weren’t well washed. After speaking to the manager, she said she can’t do much more than to offer us a free dinned and a bottle of wine for the inconvenience, that was nice but it didn’t suited our plans. The manager herself wasn’t very polite, she interrupted us while speaking and we had to ask her to listen, let us finish and not talk over us. On check out they demanded us to pay for a drink we had from the mini bar. We said that after all unpleasant experience we shall not pay for it and they can deducted from the amount we paid for all the service we didn’t get.