Ramada by Wyndham Cappadocia

They gave us a complimentary upgrade to a suite. When our complaints were escalated to the management, they were very apologetic and tried to rectify matters however they could. Feedback was addressed promptly and enthusiastically by management. Hotel was popular among locals and all taxi drivers were familiar with the hotel location.

We needed a power adaptor as our charger ports were different to the plug bases in the room. We requested an adaptor 6 times from the reception and housekeeping staff. They gave us coffee sachets instead, assuming that's what we wanted! Then they wanted us to come to the reception to collect it instead of having it sent to the room. The housekeeping phone line was not working properly. The staff don't know decent English. Breakfast spread could've been better. No omelettes provided at breakfast. No restaurants or cafes around the hotel. Anything accessible was beyond 1km at a minimum. We ordered dinner through room service. By the time they came to deliver the food we were fast asleep, needless to say, service was very slow. The room was also relatively small. When we inquired if our breakfast can be packed to go, as we were leaving to the airport at 6am and would miss our already paid for breakfast that morning, our request was denied as the breakfast only starts at 6.30am. Unfortunately, this branch of Ramada does not go the extra mile for guests.

General Facilities are good. Good breakfast.

Restroom in the room, too small, not very clean