Degas House

Nightmare, they kept us waiting for 1;30h outside with a baby at 9pm because they didn't have our keys ready, it took 1h to have someone answering our call as none was at reception. useless management, unresponsive, didn't gave us the room we booked and despite the awful first night, still not responsive the second night: none from management came to speak or explained what happened. We were unable at 9;15 in the morning, 1:15 pm or afternoon to find anyone in reception

The room was small, the floor in the bathroom had broken marbles moving around that our kid will pick up and try to put in his mouth. We didn't have the crib we requested, the fan wasn't working. The aircon was extremely loud and the bathroom. The tap for the sink was rotten, the towels so used you could see through

We had a suite with 2 bedrooms so my adult daughter had privacy. Breakfast was great and Sharon was terrific. She seemed to be the only one who helped us with anything. It Is in a good location right outside the French Quarter and there was a bus outside that connected with the trolley system.

We always seemed to have to ask for what we needed, some of which is standard and should have been there before we arrived. There was only one roll of toilet paper in the bathroom and we had to ask for more. We had a kitchen with minimal plates and utensils. There were 3 of us and we had one drinking glass. We were there right before Hurricane Barry. On the Wednesday, when it was raining, the bathroom ceiling started to leak. Sharon offered us another room, but it didn’t meet our needs. Dave, the property owner was there. He knew we decided to leave a day early and I asked about a refund. He said speak to Cathy. Cathy wasn’t there yet because New Orleans streets were flooded. I have called 3 times. The first time was Wednesday afternoon after we left. Spoke to Cathy who finally showed up to work. She said she would speak to Dave and call me back. No call back. I called back after the Weekend of the storm. Spoke to Cathy again. I inquired about everyone’s safety and then again asked about a refund. She said she would Text Dave and call me back. Again, no call back. I Called back again 2 days later. Left a message for Dave. I have yet to get an answer. Honestly, they don’t seem to care that we were put out at all. Management is terrible. Maybe they need the money.