Holiday Inn Express New Orleans - St Charles

I only had breakfast 1 day and it was not fully stocked at that time so I grabbed some fruit and had to purchase breakfast elsewhere. The breakfast was stooped after the 1st day due to the hurricane threat

I did not like the unprofessional demeanor of the front desk staff on all shifts. I was there during a hurricane threat for a convention. The front desk did not communicate any safety rules, They did not inform us of safe places to find shelter or food and each time I had a question, they acted as if I was disturbing them. The area around the hotel is home to many homeless people and I just did not feel safe as they sleep right at the door of the hotel. I was in touch with other members at other hotels and they were constantly being informed and light food was provided. I asked to have my room moved and was told there was not any available and I know there were less than 10 rooms being used after my 2nd day there.

The staff were some of the nicest hotel staff I have ever experienced

Rooms were very small

Short walking distance to all the city attractions. Hotel Staff were helpful and friendly.

The hotel is beginning to looks old and dirty. Furniture in the lobby area needs replacement. Carpets in rooms are stained and the bed linen did not look clean or hygenic