DoubleTree by Hilton New York Times Square West

Easy to get around to destinations.

Cleaning and stocking my room was incomplete daily. Bed never got changed. Air conditioning broke down. Got fixed it never worked properly. Had to ask to have room vacuumed, replace coffee cups, stir sticks. no bath mat.

I was very disappointed with the staff and structure at this hotel. After checking out I realised I had left a ring (of significant sentimental value) in the safe. I called more than 100 times (honestly, I have the phone bill) over the next three days, being passed from manager to manager, disconnected on phone calls, not called back when I was promised a call back. The ring has disappeared. I have had no explanation, apology or contact.

I was very disappointed with the staff and structure at this hotel. After checking out I realised I had left a ring (of significant sentimental value) in the safe. I called more than 100 times (honestly, I have the phone bill) over the next three days, being passed from manager to manager, disconnected on phone calls, not called back when I was promised a call back. The ring has disappeared. I have had no explanation, apology or contact.

Front desk was not welcoming. I booked this hotel as it stated they had a free shuttle service to and fro to the airport. On calling the concierge was told the service was only to the airport. When arriving at the hotel was told they do not provide that