Park West Hotel

Good location near Central Park

Room was tiny, water was dirty, no soundproofing at all (sounded like the window was open) air con was too noisy to use and had mould in vent, plug socket hanging off wall under desk, floorboards ridiculously noisy in our room and the room above, could hear music from the lobby constantly.

Staff

the room was skeevey

The location was superb

The first room we were allocated was small, grubby and the bathroom door would not close. We asked for a different room and were given a larger room at the front of the hotel. The toilet did not flush properly and there was no hot water. Being at the front and because the glazing was so poor meant we didn’t sleep. We asked for a different room and were moved to the back - this room was adequate. Three days - three rooms spoiled our trip somewhat.

The female receptionist when we arrived was lovely, as were the two door men. The location was pretty good as not too far from the city centre.

The male receptionist when we checked out was extremely rude. I didn’t get eye contact or a smile at all. He didn’t look up from his computer or acknowledge I was stood in front of him for at least a full minute after I approached the desk with a cheery “good morning”. Then when he did finally speak (still not looking up) he spat out “room number”....and that was it. Not the type of person who should be working in customer services. There was no hot water the whole stay, we had to have freezing cold showers, when we asked if there was a problem we were just told “it must be broke”. No tea/coffee in the room. You have to go down to the basement for a drink. Looks like they’re having some improvements made and the place most certainly needs a revamp so hopefully that will help.

My room was roach-Infested. After that, what else can I say?