YOTEL New York

Location is great to explore most of Manhattan or quickly jump in the Metro and go anywhere in NYC. Corner room gives a nice view. Staff is very friendly, patient and helpful.

Water pipes in Yotel had a problem with legionella as documented by the health department. We have only been provided with this info in the evening after check-in (even though we waited about an hour for check-in at the reception and this could have been adressed easily meanwhile). From the letter of the health department, we could see this issue was known for some weeks and test results if it was resolved were pending. Not informing us prior to our arrival is a huge communication no-go, as we are dealing with health here. Seemed to be a calculated risk so one would not cancel the booking. Resort fee is higher than in most places. Room has seen better days, but was ok overall. Neither Yobot (automatic luggage storing by a robot) nor automatic check-in terminals were working for us, so those gimmicks could not spread their charm...