Extended Stay America - Newport News - I-64 - Jefferson Avenue

Location was off the highway and accessible to the mall and other restaurants.

1. There was a baby that kept running up and down the hallway in the nude all hours of the night. When it was reported to the lobby no one came up to see what was going on. 2. The second night the baby and the mother was in the hallway from 10pm until about 4am on face book messenger speaking loud and being a nuisance to the other guest instead of taking it to her room. Staff was informed but nothing was done. 3. The elevator hasn't worked in 3 months. 4. Got over charged for my room due to checking in a few hours into the next day that was a different rate. Refused to over pay with new quote for reservations already made well in advance. 5. Hotel only cleans rooms once every 7 days.

Location. Size of room

Breakfast-muffins and granola bars.

I'm in the Army and was being transferred to another base but had two extra days and decided to stay in the area. I got to the hotel at 1:15pm and was told I would be charged $25 extra to check in early, if checked in before 3. My room was ready though. Same thing happened at check out, I was charged extra to have a late check out. My flight did not leave until 5pm. The hotel was far from full. I would think being so close to an Army base the hotel would work with military a little better. The employee up front could only say that it was their policy. I asked her to ask someone else and again that person said the same thing. If the hotel was full I could understand but it was not. When possible I believe this fee should be waved if you have an active military person with current orders being sent to another base.