Intown Suites Newport News City Center

Location was near our family. But we will never stay there again.

The bed was not comfortable. They had roaches. They had bed bugs. They only had one wash the room day. No pots no pans No tissue No soap No toothpaste or toothbrushes We had to supply everything. Construction was going on outside. Keep us up all day early in the morning. All service was bad. No parking because of had local people staying there. Plus they had construction staff in parking lot. I had to wash bed sheets myself and couldn't wash clothes inside because someone was always using the small 5 washers . I had to find a laundromat to wash clothes.

The facility is clean

They do not have genuine beds it's more like a king size cot,with the cheapest matress they could purchase. I was astonished to find out that they do not give refunds please ask for a visit before you check in

I only liked the person that checked me in the very first day and after that she was kinda rude.

The air conditioner didn’t work properly had to have towels on the floor because it was leaking out so much water onto the carpet. We had trouble getting in the building or the rooms every other time we left out. My one room had to have keys done over 3 times less than 24 hours. Nothing but a big headache.

Great location and the front desk clerk was really nice.

The bed was not on a frame nor did it have a boxspring which was very odd. It was on some sort of metal stand. If this is an extended staty they should make you confortable. We paid $380.00 and it was not worth it al all I left with a bad back and so did my fiancee. There was no love seat at all and it was in the photos. The work out room was no work out room smh.