Norfolk hotellit Foxhall

Miinukset: They need to offer more for the continental breakfast

Plussat: Good breakfast

Miinukset: Problems with cleaning

Plussat: Clean, friendly & supportive staff. Shuttle driver was a gem!

Miinukset: Bathroom toilet need to be handicap and a microwave

Plussat: The front desk staff was amazing. Very friendly and accommodating.

Miinukset: When checking out at 4:45 am, the female was not nice at all and gave us incorrect directions to Norfolk Airport. But, the hotel was awesome.

Plussat: The breakfast was good that’s it

Miinukset: They do not changeMattress pads between customers they leave them on their customer after customer after customer I stripped the beds to have them changed after we been there for three days and we had to wait after we got back to the room at three we didn’t get our beds made till 5 o’clock and the lady manager lady for the cleaning people came in and basically stood over top of me and cussed me for it and told me it was my fault that my bed wasn’t able to be made because I stripped it all the way down

Miinukset: Problem with payment I was charge twice for the same reservation a big problem to get that money back

Plussat: Breakfast was good. Room was good. Morning staff was excellent, very helpful.

Miinukset: Night staff was surly. Shuttle driver said he was full, it was his last run, and he wouldn't be back. Hotel staff told me to take a cab and the hotel would pay for it, but because I didn't get a receipt (it was after midnight, we'd been on 3 planes that day, very tired), she wouldn't pay it. For $9, I wasn't going to argue. We just wanted to go to bed. Talked to people on the shuttle and they said there WERE two places for us.

Plussat: Front desk staff was heloful

Miinukset: Free breakfast was terrible. The cot we requested was like sleeping on a set of springs. There was no light bulb in one socket and other two were burned out. Only close restaurant within walking distance is max and erma and that was a total bust.

Plussat: Food was good

Miinukset: I was eating lunch in my room less than an hour after check in when I noticed a lizard coming towards me. I screamed and immediately went to the front counter. They offered to send someone to spray the room, but I requested a room change. One of the reps seemed to be annoyed with my request, after having been in the room for what she described as a “while”; when in all actuality it had only been less than an hours time. The second room seemed fine on night one. The second night I noticed an insect on the night stand. I didn’t think anything of it. At 5:30 the next morning my daughter woke up to an ant crawling on her arm. I got up and looked over on the night stand and there were INSECTS crawling on her iPod. I am not sure what type of insect it was. See the pictures below. I called the front desk and again the rep was very caviler and dismissive of my concerns. I check out of the hotel in less than an hour. I was extremely disappointed with the level of customer service I received. I visit Norfolk a lot as my daughter is a college student. I will not be staying in any Hilton properties moving forward.

Plussat: Great nights sleep. Bed very comfortable.

Plussat: Opt for no breakfast, location was convenient from airport

Plussat: I had a roof over my head.

Miinukset: I didn’t like the teeny tiny bathroom. When you open the door it was an inch from the toilet. Ridiculous size bathroom. I didn’t like the musty smell in the room. We had to buy air freshener. A complimentary breakfast would’ve been nice. I didn’t like that they wouldn’t extent our stay so we went down the street to LaQuinta, which has a huge bathroom, fresh clean scent that hit me as soon as I opened the door to my room and complimentary breakfast. There are so many hotels to choose from in and around the same area so I see no reason to book another disappointing stay at a Double Tree.

Miinukset: Why did I not get a complementary breakfast like others received

Plussat: Dog friendly & easy access to everything in Norfolk.

Miinukset: There were still hairs in the bath tub from the previous person(s) staying in our room.

Plussat: the cleanliness of the room was exceptional! moving forward i will look for DoubleTree first!

Miinukset: There was nothing to not like! if you want extreme pickiness,maybe add an herbal tea in the room... :-)

Miinukset: The room smelled funny, interior outdated, no water for guests (the couple who checked in before us got complementary water, but we didn’t). Guests in room 331 were extremely loud and disturbing the entire floor. I had to wake up @4:30 am next morning for a marathon and I wasn’t able to sleep. Screaming kids running on the hallway, slamming the door, parents chasing and screaming after the kids etc. My experience was horrible!!!

Plussat: Spacious room and comfortable bed.

Miinukset: A swimming pools would need a bit more care and attention also in surroundings

Plussat: Bed was comfortable. Pool was clean (outdoir) restaurant was good

Miinukset: Not being able to eat at pool. Hard to access outdoor pool

Plussat: Free Wi-fi

Miinukset: It seemed there had been water damage at some point. A huge chunk of wallpaper was pealing off the wall near the bed stand.

Plussat: Cleanest and staff

Miinukset: No balcony

Plussat: The property was clean in an excellent location close to restaurants and shopping centers

Miinukset: Access was kind of confusing

Plussat: Food and location

Miinukset: Whirlpool did not seem to work very well