Norfolk hotellia

Plussat: Location, overall look of hotel(inside/out), pleasant and professional staff, well appointed room. Nice river view. Super quick and easy checkout. I simply presented to cashier/valet pick up, gave my name and that was it, receipt emailed.

Miinukset: The bathroom faucet had smudges on it and the soap dish had dried soap remnants from the previous guests. No minibar.

Plussat: Location & view windows were great.

Miinukset: When the ac turned off in the room the noise from the rooftop bar would resonate up the ac duct into the room which was quiet loud

Plussat: Very hospitable staff and luxurious rooms and common areas

Miinukset: Nothing. I had a wonderful experience

Plussat: Everything!!!

Miinukset: Had to wait for a room, and even when 1 became available I had to follow up to find out as opposed to being contacted.

Plussat: We love the ambience of this hotel. Very upscale and in a great location right in the heart of downtown. And we love the rooftop lounge. Very nice.

Plussat: The room

Plussat: The property was beautiful and i enjoyed my stay

Miinukset: Wish the pantry had more of a selection. But overall no complaints

Plussat: Great room and facilities

Miinukset: Nothing - everything was great.

Plussat: The staff was great! Great customer service. Loved the out lay of the hotel. It was my friend birthday weekend and I asked could my room be upgraded to something with a view. Staff did just that. Gave me a river view for the same price. She loved it

Miinukset: The bathroom shower curtain had mold on the bottom of it. I was completely bothered by it. Hilton or no hotel should have that

Plussat: beautiful view, clean and modern. beware of city of Norfolk parking garage

Miinukset: guest parking was a little expensive, room cleaning was delayed until 5pm on the 2nd day due to call out. overall very nice hotel

Plussat: Great location, fantastic rooftop bar

Plussat: Our son plays football for ODU as an incoming freshman and this hotel is I. The perfect location. Staff was great and we plan to stay here every time we come to see my son. Thank you

Plussat: The breakfast was convenient.

Miinukset: Thought the rooms would have been a little bigger, kinda cramped for 3 people.

Miinukset: Didn’t like the layout of the bathroom/shower area

Plussat: The staff was extremely nice and pleasant each day.

Plussat: I didn't like paying for parking

Miinukset: I didn't like paying for parking and room was dated rate for room was to high

Plussat: Breakfast exceeded expectations.

Miinukset: Room was too cramped; unable to maneuver around two large beds in such a small space. Wifi was unavailable the first night. A personal item became missing from the room that was very important to the success of the planned evening event. It simply fell short of the basic standards of a Marriott property; especially in the response of a quest informing staff that some has taken something from their room.

Plussat: Markell is very friendly he's an asset to your company.

Miinukset: I couldn't control the thermostat

Plussat: It was clean, no noise, good breakfast. It was convient for odu football camp

Miinukset: I thought the price of the room high. Need more parking

Plussat: Friendly staff

Miinukset: The pool was always dirty, the sofa bed was very uncomfortable and uneven. House keeping didnt clean the room one the second day.

Plussat: My stay at SpringHill Suites Norfolk Old Dominion University was fine. The room was great, staff was very professional and courteous. I stayed at SpringHills because it was close to my son's apartment in Ghent Virginia.

Miinukset: There were extra charges to my bill from the hotel that I did not like or use in order to be charged.

Plussat: Great location, staff, room, value. Also enjoyed breakfast both mornings.

Miinukset: Nothing off-hand.

Plussat: Staff were very nice and polite.

Miinukset: The purpose of my visit was to be in Norfolk early to get a good night's sleep and to give me time to prep for a job interview the next day. When I entered the room, I noticed there was a dirty towel left in the bathroom from a previous guest. When I took a shower the water never got warm so I ended up taking any icy cold dip instead. The TV didn't seem to work at first and I had to keep turning the TV on and off to get the screen to turn on.

Plussat: Nice friendly service from the staff!

Miinukset: Kinda had small bugs in the room, guess thats to be expected when the housekeeping cleans the rooms with the doors open and people are in and out... nothing major

Plussat: I have dietary restrictions and the staff had turkey sausage ready for me at breakfast. Any questions the staff responded immediately. Easy access to highway to get to the beach. Will stay again

Plussat: Coffee selection

Miinukset: Location, right beside really large noisy power station

Plussat: The room met our requirements and was close to navy base.

Miinukset: The orange juice wasn't orange juice. Seating could be better. Breakfast at other Hampton Inns was better.

Plussat: Located right next to the Norfolk Naval Station

Miinukset: A bit pricey for what it was. Asked for more towels. We were handed brand new towels that hadn't even been washed yet. Bed mattress meh...

Plussat: Kind staff. Good food. Clean rooms.

Miinukset: No

Plussat: Loved the breakfast in the morning. 6am to 10am is perfect time to eat and go on with your day.

Miinukset: The plastic Adirondack chairs out in front on the hotel were a little unstable. I thought a few times one was going to break and I would fall off.

Plussat: The staff were all friendly

Miinukset: It was comfortable and nice but a bit expensive for the accommodations

Plussat: I love the fact that when we visited back in November. I suggested tray to take breakfast back to your room. Well I'm glad to announce that the trays we're there when we returned in July and the breakfast food items were upgraded. Great job

Miinukset: A little faint mildew smell in the armwor area

Plussat: The staff was super friendly! The breakfast was very good.

Miinukset: Our toilet continued to get clogged in our guest room.

Plussat: It was very clean and the staff was very very nice

Miinukset: Some of my channels stopped working

Plussat: It was close to the naval base.

Miinukset: The accommodation was pretty expensive for the comfort you get.

Miinukset: They need to offer more for the continental breakfast

Plussat: Good breakfast

Miinukset: Problems with cleaning

Plussat: Clean, friendly & supportive staff. Shuttle driver was a gem!

Miinukset: Bathroom toilet need to be handicap and a microwave

Plussat: The front desk staff was amazing. Very friendly and accommodating.

Miinukset: When checking out at 4:45 am, the female was not nice at all and gave us incorrect directions to Norfolk Airport. But, the hotel was awesome.

Plussat: The breakfast was good that’s it

Miinukset: They do not changeMattress pads between customers they leave them on their customer after customer after customer I stripped the beds to have them changed after we been there for three days and we had to wait after we got back to the room at three we didn’t get our beds made till 5 o’clock and the lady manager lady for the cleaning people came in and basically stood over top of me and cussed me for it and told me it was my fault that my bed wasn’t able to be made because I stripped it all the way down

Plussat: Rooms were nice and price wasn't bad

Miinukset: The readiness and attitude of the staff

Plussat: Staff and breakfast

Plussat: Front desk staff was heloful

Miinukset: Free breakfast was terrible. The cot we requested was like sleeping on a set of springs. There was no light bulb in one socket and other two were burned out. Only close restaurant within walking distance is max and erma and that was a total bust.

Plussat: Food was good

Miinukset: I was eating lunch in my room less than an hour after check in when I noticed a lizard coming towards me. I screamed and immediately went to the front counter. They offered to send someone to spray the room, but I requested a room change. One of the reps seemed to be annoyed with my request, after having been in the room for what she described as a “while”; when in all actuality it had only been less than an hours time. The second room seemed fine on night one. The second night I noticed an insect on the night stand. I didn’t think anything of it. At 5:30 the next morning my daughter woke up to an ant crawling on her arm. I got up and looked over on the night stand and there were INSECTS crawling on her iPod. I am not sure what type of insect it was. See the pictures below. I called the front desk and again the rep was very caviler and dismissive of my concerns. I check out of the hotel in less than an hour. I was extremely disappointed with the level of customer service I received. I visit Norfolk a lot as my daughter is a college student. I will not be staying in any Hilton properties moving forward.

Plussat: Great nights sleep. Bed very comfortable.

Plussat: Comfy bed great location too

Miinukset: Too crowded sometimes at breakfast

Plussat: Everything especially JJ at the front desk

Miinukset: The lack of stairs from the rooms to the lobby.

Plussat: Everything!

Miinukset: Perfect in every way!

Plussat: Location

Miinukset: Parking$

Plussat: the clerk at the front desk in the morning, was fantastic. Extremely helpful and very personable.

Miinukset: Night clerk had no idea where the federal courthouse was located, even though it was two blocks away. The breakfast was horrible.

Miinukset: The complimentary breakfast was terrible. We went at different times each morning and they were always out of stuff and it took them forever to refill (if they even had more of the item). On our last day we decided to go out for breakfast because it was much less stressful and a lot more enjoyable.

Miinukset: Nice location and it is very clean with nice services

Plussat: The room was a king room and was absolutely beautiful with a kitchen, full refrigerator, kitchen, sofa, swivel TV, and we could watch our own Netflix account. Which was great! We felt like we were home. The walls seemed to be very thick, I heard no one all night and the hotel was completely booked. I would stay again but stay longer.

Miinukset: Everything was great, but we did have small hiccups. We had to park across the street and take our bags in, in the rain but nevertheless we weren't going to allow that to ruin our stay. We then came inside of the building and was questioned "when" we booked the hotel by the front desk associate (after he clearly stated he saw my mame) and I told him a week or two before, then he goes on to say "Yall took the last room, there are going to be some upset people." Well, I just didn't see why that was relevant because we paid like everyone else. However, we went to our room and enjoyed our stay.

Plussat: Attentive staff who accommodated our needs. Helpful information to quests. Clean facilities with plenty of supplies in the room.

Miinukset: Price for parking was a bit on the high side. No ice machine until freezer in unit produces sufficient ice.

Plussat: Not much for that rate and where it was parking should be free

Miinukset: Everything seemed to be closed by staff broken .....

Plussat: The location and overall room layout was good

Miinukset: Arrived almost 2 hours past check in and still had to wait an hour for the room to be cleaned. It had not even been started to get cleaned so you know what type of job that was. Bed comforters had fresh, hard stains on them. That tells me the linen “may” have been changed but the comforters weren’t. The manager didn’t care about the fact that we had to wait because she wouldn’t even come out her office (well after she came back in from talking with her friends). My sister asked to speak with her but she told her to sit down and wait. She did but after 15 minutes she returned to her office to speak with her and the manager told her she was not going to speak with her and closed the door in her face. My sisters a Marriott member and immediately filed a complaint. Even the front desk clerks were upset that she closed the door in her face. And speaking with other guest this particular hotel has went down in the last 2-3 years.

Plussat: Staff was very friendly and helpful Hotel was clean but had a old smell.

Miinukset: Breakfast could stay open longer on the weekends

Plussat: Staff

Miinukset: The room was dirty when I arrived- more specifically the restroom - it was disgusting and I still paid full price - I will never stay at a La Quinta again.

Plussat: Employees

Miinukset: Will run down in the rooms breakfast was nothing special

Plussat: Location

Miinukset: The toilet ran, no smart tv

Plussat: Size of our suite, very roomy.

Miinukset: Noise from the airport and busy highway.

Plussat: The staff was very pleasant.

Miinukset: Walls were separating, I was thinking ants or other insects might come in.

Plussat: The breakfast was the same thing everyday be it was still good

Miinukset: The parking

Plussat: It was close to the airport

Miinukset: WAY OVERPRICED! Also, not as clean as I expected. A lot of the ratings said it was very clean. I’m here were stains on the carpet and walls. Definitely wouldn’t stay here again.

Plussat: The TV channel selection was great!!

Miinukset: Breakfast ended too early - 9 AM. Missed it!!

Plussat: Clean staff great

Miinukset: A little expensive

Plussat: Staff were quite pleaseant

Miinukset: There was a broken easy chair in the room that was pretty grungy (worn, greasy head stain, etc.). I told the staff and they said they would replace it

Plussat: The breakfast was great

Miinukset: Breakfast quantities were low

Plussat: Clean, good location.

Miinukset: No fan in bathroom-gross. Bed was lumpy and needed to be replaced. A "full" breakfast was a stretch by any means, often no eggs or bacon, just breads and cereal, one staff member to run the shuttle and provide the food does not work, crowded, limited seating.

Plussat: The staff were super friendly and I enjoyed the food and drinks during happy hour and the event I attended was in walking distance.

Plussat: The pool and outdoor area were beautiful for a downtown hotel.

Miinukset: Our room included free breakfast, but I would have preferred a buffet. If we had not purchased the deal with free breakfast, it would have been extremely costly.

Plussat: Clean comfortable room with a great location and friendly staff.

Plussat: it was very clean and quiet and the staff was really nice.

Miinukset: Nothing.

Plussat: The staff and the facility

Miinukset: The fact we were charged for internet. They tell you it’s free but it’s only free in certain areas. It was 4.95 each time we used it.

Plussat: Rooms were great size. Staff was GREAT. Friendly and Very attentive.

Miinukset: Parking was extra, should be included.

Plussat: Very nice room for a reasonable rate. Only complaint was a drippy faucet in shower but we couldn't hear in bed so no biggie. Also, I wouldn't say their pool is heated but it is s nice size and was clean and the pool seating area was excellent.

Miinukset: We never found the fitness center! Front desk said 5th floor, as did signs but we sure couldn't locate it. Got to late to use or we would have asked at front desk.

Plussat: The customer service staff was nice and very prompt at check in.

Miinukset: Nothing

Plussat: The staff was very polite and accommodating as well as the room being clean.

Miinukset: I went to the pool for water aerobics and the pool was dirty.

Plussat: The location is within walking distance of some historic restaurants and local shops. The valet parking was convenient and faster than I expected. I also found that the staff were very friendly and accommodating.

Plussat: Bed bugs and pubic hair in bath tub. Mold around the air conditioning return. Exterior very old and in need of repair

Plussat: Staff is friendly.

Miinukset: The room was pretty humid.

Plussat: The breakfast was the only good thing about our stay.

Miinukset: The hotel is located in a high crime area. It's extremely outdated, air quality is VERY POOR! Bathroom was not clean enough the shower liner had black mold on it. Beds were old and uncomfortable pillows old and flat. Living room pillows were old and shabby. The elevator was EXTREMELY dangerous with no sensors. The hotel is NOT worth the money we paid.

Plussat: The location was great and all the employees we had contact with were wonderful.

Miinukset: We had a suite and the first thing when we came in was the couch. While i did ask for a pet friendly hotel I still expected the room to be what I felt clean. On the couch there was three big stains from where someones pet or possibly someone sleeping must have had some accidents in the past. While I'm sure that they may have had it steamed cleaned perceptually it wasn't clean so we didn't use the coach at all. I should have asked for another room but we were so tired from our drive that we decided to avoid it. There was a switch on the wall next to the sink that I thought was for the area light so I flipped it on and had the heck scared out of me. It was the switch to the garbage disposal and it sounded like the disposal had come a part on the inside. The instances I listed I told to the check out clerk when we left. Thank You

Plussat: Didn’t realize I booked in Norfolk.

Miinukset: Dim, too cold and not able to control the temperature, but affordable

Miinukset: All exceeded expectations.

Plussat: On the water with nice tiki bar/restaurant

Miinukset: Poor driveway and parking set up. Very, very limited gym equipment

Plussat: The staff was great. The location was good accessible to things.

Miinukset: Breakfast was nothing to write home about.

Plussat: Nice and Quiet!!

Miinukset: NA

Plussat: Location......

Miinukset: I had a queen suite it was not cleaned properly. The sheets on sofa bed was dirty. The ac vents were flithy. Needed to be dusted whole room. Also the bed wad caving in. Terrible experience never staying there again.

Plussat: Nothing

Miinukset: Manger very rude nasty

Miinukset: The chairs in the breakfast area were really grimy. When the people taking care of wiping down the tables are doing that, they need to wipe down the chairs as well.

Plussat: Very Good service

Plussat: It's close to the airport. The breakfast is pretty good, although they ran out of coffee.

Miinukset: I left my iPad in the room. Granted, that was my own fault. But I have called their "lost and found" four times over the last three days and have yet to receive a response. One time I got a real person, and she said she'd call me right back and she didn't. Every other time it went straight to voicemail and I left a message begging for someone to call me back. Still no luck. Also, there was a lot of pet dander in the room, making it hard to breathe, let alone sleep. There was even a cat toy in the room that someone had left behind. There's a little workout room, but most of the machines are broken. I got a short workout in on the world's squeakiest elliptical machine.

Plussat: The staff was awesome, it was nice and quiet, and very clean. It was very welcoming and the courtyard was a plus. And the location was perfect, right across the street from the beach and very easy to find. A hidden gem of Ocean View.

Miinukset: The hot water seemed to no last very long or be seemed non existent late at night. It's possible I didn't wait long enough for it to heat up.

Plussat: My husband and I went to Va since NC doesn't need have a NEX and booked the hotel. It wasn't very privy so we didn't expect much, it was very cozy and the guy who owns it was super friendly and made sure we had everything we needed. Also he has a dog that's all the guests bestfriend which made it even better because all the best places have their own dog(:

Plussat: Worst motel I've stayed in. Ever. Never have i been treated so rudly by staff like at this dump. Owner (and only employee ?) is a lazy, racist hater who does nothing helpful for his guests - even with simple requests such as a sheet change. Don't give this horrible person your money there are similar lodging options down the road.

Plussat: I liked that it was affordable; the staff was friendly and accommodating; there were no little brats around. All in all a comfortable stay.

Miinukset: Just a shower and no tub; parking lot is out back and has potholes.

Plussat: Staff and location are amazing!

Plussat: Lots of outlets. Close to the beach.

Miinukset: No invoice but small receipt. No breakfast.

Plussat: Apple was best part. I didn’t care for the pancakes or sausage.

Miinukset: Shuttle to airport didn’t run at times I needed it too. I saw hair in the tub upon arrival. No one asked if floor choice (5th floor) was ok for me.

Miinukset: Smell of the hallways had a musky oder.

Plussat: Big rooms and the are was nice

Miinukset: Broken things could not store my things properly

Plussat: Breakfast was well stocked. Size of suite nice

Miinukset: Pull out sofa was very uncomfortable

Plussat: Cleanness of hotel

Miinukset: Had to change rooms because the first rooms shower doors did not slide and were in disrepair. The second room smelled musty and terrible like a dead animal but we were so exhausted from traveling we just put up with it. Do not recommend this hotel at a

Plussat: I liked everything about the property. The housekeeper Lisa was exceptional.

Miinukset: The breakfast eggs, not real eggs

Plussat: Size of the room

Miinukset: Pool was over chlorinated. Couldnt swim. Couch bed was useless. Dirty and not comfortable. Breakfast food was disgusting.

Plussat: Very friendly and helpful staff.

Miinukset: Light in bathroom by mirror was burned out. Meant to tell them but I forgot. Other two lights worked.

Miinukset: Philip Manager Was Rude As Hell & CoWorkers Are Not Trained We’ll Enough

Plussat: FREE WIFI, BREAKFAST, PARKING, CABLE TV WERE GOOD. THE 2 TV'S WERE NICE. ONE FOR US AND ONE FOR THE KID. GREAT LOCATION.

Miinukset: THE BREAKFAST WAS EXACTLY THE SAME EACH DAY, NO VARIETY. THE WIFI DUMPED YOU OFF NIGHTLY AND YOU HAD TO RESIGN BACK IN. HAD MANY, MANY ISSUES WITH OUR ROOM. NO BATHROOM EXHAUST FAN, TILES IN THE BATHROOM WERE DANGEROUSLY LOOSE, THERE WAS BLOOD ON THE CARPET 2 FEET IN FRONT OF THE ENTRANCE DOOR, THE DESK CHAIR ARMS WERE BEAT UP PRETTY BAD., THE FRIDGE WAS OFF, TOOK 4 HOURS TO GET COLD, HAD TO ASK FOR BEDDING AND A PILLOW FOR THE SUITE'S SOFA BED, IN THE BEDROOM IT WAS THE WORSE MATTRESS I HAVE EVER SLEPT ON IN MY LIFE, THERE WAS AN IRONING BOARD HOWEVER THERE WAS NO IRON, THE CURTAINS WERE ALL STAINED WITH SOME KIND OF FLUID, THE SHOWER DOORS WERE HARD TO OPEN, AND THE MANAGER LEFT US HANGING AND NEVER GOT BACK TO ME. WHEN WE CASHED OUT (EARLY I MIGHT ADD) ALL HE COULD COME UP WITH AS A RESPONSE IS HIM AND AND THE OWNERS LATER THIS YEAR ARE DOING A 2.5 MILLION DOLLAR RENOVATION AND COME BACK NEXT TIME. YEAH RIGHT. I ASKED HOW COME THEY DON'T POST THAT OR MENTION THAT TO THE GUESTS AT ALL. THE FACT THAT THE ROOMS ARE WORN DOWN AND THEY ARE TRYING TO GET THE LAST LITTLE BIT OF USE OUT OF WHATS LEFT AT THE EXPENSE OF THE PAYING GUESTS. RIDICULOUS. THE MANAGER COMPED 2 NIGHTS BUT NOT THE FIRST NIGHT WHICH IS WHEN WE STARTING INFORMING HIM OF THE ISSUES. IT SHOULD OF BEEN A SITUATION WHERE HE ASKED TO PUT US IN ANOTHER ROOM OR REFUNDED ALL OR MONEY NOT A PARTIAL.

Miinukset: This hotel needs to update the information provided on the internet. Was excited about having a hot tub and there wasnt one. The king suite didnt offer a sofa bed. Which the website said it did. Then you ask the staff about the sofa bed and she says if you get a jacuzzi tub in the king suite you will not get a sofa bed. So what the point in getting a king suite?? The bed was rock hard the pillows were nice. The pool was feeezing cold even being an inside pool. The linen situation was all messed up. They took our dirty towels and didnt replace them so we had to shower with the smalled facial towels. You ask the front desk for towels and they told you there were no clean towels. We are in a hotel you would think there would be towels. But there wasnt any clean towels. Then the lady who works the breakfast her attitude was horrible. Slamming chairs mad to pick up trash off rhe floor. I dont think she liked her job that well. Not what i expected for a 2 day stay at almost $500.00.

Plussat: We used to stay at this hotel years ago with my parents. It was a good feeling to be back.

Miinukset: I had to go to the second floor using a walker.

Plussat: Being able to walk out onto the beach from the hotel room.

Miinukset: Breakfast room was gross and always had flies in it. Room was outdated, dirty and musty. Bed were horribly uncomfortable.

Plussat: A king bed .. clean .. two room two tv.. micr refrigerator.. right on the beach .. nice breakfast

Miinukset: The dinning area needs a trash can close to waffle station. After you poor the batter you have a empty cup to put no place. I wish there was a chocolate muffin or something like that for a chocolate fix . Sausage gravy was offered at a quality inn along with pancakes and biscuits every day along with the same other choices you have and bananas .

Plussat: Loved the location of the property. Tons of family friendly activities. Walking Amenities as well.

Miinukset: Very disappointed in how clean the room was. First night of checking in had to have housekeeping clean the pull out sofa food crumbs everywhere. Found cigarette butts on the floor by the air conditioning in a non smoking room. Bathroom vent was falling out my husband had to keep pushing it in. The entire time we stayed no clean bed sheets no vacuuming no mopping bathroom toilet Did not get cleaned. The only thing housekeeping did when they Service was give towels and take out the trash. Unfortunately Every time housekeeping would come I was not in the room. When I went to the office about my issues I was told the manager was not in and my room would get a deep cleaning the next day never happened. I was very saddened by this I have been going to this resort since a child and had wonderful memories there and was trying to do the same for my children as this was the second time staying here as an adult. Hate to say it but I won’t be returning as same as my parents that stayed in room 110. They had a ton of complaints too.

Plussat: The location was fantastic!

Miinukset: We did not have our room cleaned our entire stay! — 3 days! We had to ask for towels each day, ask to have our garbages emptied, and no one cleaned it! We had to go to desk each day about it and were told they would take care of it, yet no one did.

Plussat: First, the access to a private beach is awesome! The room was large enough to accommodate all 6 of us which is great. Kids and wife loved the included breakfast every morning.

Miinukset: Thought there would be kitchenware since you have an oven, stove and microwave. Would be nice to mention it in the room description.

Plussat: Beach

Miinukset: Activities in area

Plussat: The beach is part of the hotel, so you do not have to worry about drive o take a long walk to get the ocean, because is rigth there.That's is priceless.

Miinukset: Breakfast room is very small and uncomfortable.

Plussat: First and foremost is the location. The hotel is situated right on the beach, so it takes a minute to get to the sea. There were very few people on the beach (at least when we were there - beginning of July). The area around is rather comfy and you can get to the local plaza with lots of stores and restaurants in just 3-4 minutes by car. The sea is good - nice sandy bottom with very gentle slope and the overall depth of the sea is quite small - up to 6ft, rather 3-4-5 ft, so that would be convenient for families with kids. The room was rather spacious , even two rooms - so we had one as a bedroom and another one as a living room. Both rooms have air conditioners (while a bit noisy). There was a descent set of appliances - fridge, coffee-maker, microwave, two televisions with cable channels. WiFi was also quite OK. There is a pool (average size) for those who do not like salty water and there were showers nearby.

Miinukset: Breakfast area is very small and while the food was more or less OK for the breakfast (not too many choices though) - it was necessary to rush not later than 7.20-7.30 for the breakfast to get the table. Otherwise it was necessary to take the breakfast to the room (and since the breakfast area is locked with the key - it was sometimes rather difficult to get out with the food in both hands). The rooms were rather dark (we were in the lower part of the building) - as the windows were facing the corridor, so there was not enough light and many people were passing there. May be in the higher part of the building (tower) the situation is different.

Plussat: Overnighter to spend day at beach and splurge on ocean view balcony. Room clean. Bed comfy. Elevator for tower rooms quick.

Miinukset: It was very nice but expensive. Breakfast typical. Beach ok. Had to go down 2 floors to get ice.

Plussat: Breakfast was decent. Staff in breakfast area was great.

Miinukset: The hotel could be cleaner, especially in laundry room/bathroom, around pool, in breezeways. Very expensive on a Saturday night summer for the amenities.

Plussat: Location on the beach

Miinukset: Lack of cleanliness in room and other spaces. Breakfast room too small. You can have breakfast outdoor but then you are sittong in a parking lot. Pool is ok but lack of table and landscaping around the pool.

Plussat: It’s in a great location downtown along the water front. Most of the staff is super friendly and helpful. If I had to come to Norfolk again I would consider coming back.

Miinukset: The WiFi could be updated, it was really bad and made getting any work done a choir. The parking situation was a bit confusing as well. I ended up just not getting a rental and using Uber.

Plussat: Very nice.

Miinukset: All good

Plussat: The location next in the Waterfront District was perfect. Walking distance to restaurants and downtown Norfolk.

Plussat: Great location as requested on booking. We were very pleased with our hotel room and will highly recommend to other travelers!

Plussat: It was in a good location for me.

Miinukset: Had to pay for parking. Parking is limited in the area and costly.

Plussat: The pool was relaxing

Miinukset: I felt like breakfast should have been included.

Plussat: The location is the best part of this hotel. Its right on the waterfront.

Miinukset: The elevators, ironing board and irons are very old. Parking is $13 per night and not connected to hotel. Only one staff worked the desk on both days. TV goes out during a storm. Valet staff are not friendly. Staff smokes directly in front entrance.

Plussat: Everything was great, staff room and excellent location. Special thanks to the staff supervisor ! SUPER....

Miinukset: Not all!!

Plussat: Location

Miinukset: No hot tub

Plussat: Service

Plussat: Great location, comfortable bed, helpful staff, excellent breakfast

Miinukset: Paid parking ($13/night), speed of the Internet

Plussat: The location of the hotel was beautiful, I enjoyed being able to walk around by the harbor.

Plussat: Facilities were clean. Staffs were courteous, efficient

Plussat: the breakfast room and the location and foods are excellent

Miinukset: none

Plussat: The location is perfect, lots to see and do if you have a car. Exercise room was great and the staff very professional and approachable to meet your needs. Good breakfast every morning.

Miinukset: The pool was not as clean but since I don’t use it I didn’t mind.

Plussat: Housekeeping and the breakfast Personnel for perfect excellent with their job!!

Miinukset: I was very displeased with my room I paid overpaid for the room $--- whichjs $---. for 3 days. I also looked on the internet before I left that Friday and I saw rooms for less.a leaking window with the ceiling falling in by at the window.VeryUnsatisfied

Plussat: The staff was very friendly and helpful, breakfast area was clean.

Miinukset: The hotel was clean-ish, but it left a lot to be desired. The breakfast area and lobby were immaculate. Our room could have used a serious spruce. In our room, several of the lamp shades were busted, the mirror in the bathroom looked as though it was about to fall off the wall and the wallpaper was peeling and the closet shelf felt like it was about to snap. Our door was hard to open( I mean, you had to put your whole weight against it) and wouldn't latch properly unless you physically shut the door. The pool looked murky, when we asked we were told it was that way because it was a salt water pool.

Plussat: The rooms was very nice

Miinukset: My reservation was not as I ask.

Plussat: Location was awesome!

Miinukset: Rooms were not the cleanest, Breakfast was gross.

Plussat: Very friendly. Great location and breakfast selection.

Miinukset: The bed was too soft.

Plussat: Nothing pool was dirty as well as hot tub sheets was gritty

Miinukset: Dirty pool sheets was gritty

Plussat: The employees were very hospitable, cleanliness and the arrangements

Plussat: Is that it was outdated toilets clogged lampshades broke very outdated and not what you advertised on the website at all

Miinukset: It was very out dated poor was super small and dirty water toilets broken lamp shades broken door to my room 500 didn’t want to open i was disappointed

Plussat: Great location and nice staff. Breakfast was also good

Miinukset: The carpet and walls in the room were stained and we also requested pillows for the sofa bed as we were traveling with teenagers sleeping there. The bag in the room only had two blankets and no pillows - we were told they were out of pillows and housekeeping was done for the day.. so good luck to us! for the price, I expected a better service

Plussat: The hotel location was great!

Miinukset: For price rooms need to be better. The glass door to bathroom kept getting stuck. The renovation is annoying!

Plussat: Very clean, modern room. Smart TV and nice view of Waterside.

Miinukset: Housekeeping walked in twice while we were sleeping. Also rude. Renovation was happening and was noisy. We weren’t informed of the renovation until we checked in.

Plussat: The stay was very unpleasant found bugs in bed had to change rooms and manager over promised

Miinukset: The stay was very unpleasant found bugs in bed had to change rooms and manager over promised

Miinukset: Under construction, expensive, couldn’t find my reservation

Plussat: Beautiful location, however someone should have indicated that renovation was taking place and there were a lot of inconveniences. There should be a reduced price for such.

Miinukset: No

Plussat: The restaurant in the hotel is wonderful. Staff very nice clean room

Miinukset: Only their overnight so wasn't anything I didn't like short stay

Plussat: I liked the location of the hotel.

Miinukset: I did not like that the bathroom floors were dirty, they did not have secure WIFI so I could not work from my government computer, the breakfast and the parking was not free, hotel charged me a deposit, which declined they told me it was an error.

Plussat: I loved the area the clean room & the staff..

Miinukset: Hated that the pool was not in service & the jacuzzi...

Plussat: Bed and pillows were great! Loved the sofa! Loved the view and the coffee.

Miinukset: One of my rooms was dirty, super dirty we had to get another room! And it’s under construction , not too impressed with that.

Plussat: Location

Miinukset: A lot of things were wrong. Valet parking They had my car under someone else No microwave; no ice machine on the floor and whatever I asked them for their answer was I'll get back to u but they never did. They had me registered under another Eric Thomas and when it came time for me to check out nothing was right. The manager said he would get back to me about the bill, this was at 10:30 this morning it's now 21:36 and I still haven't heard anything from him (Sam Parry)

Plussat: Location, location, location.

Plussat: Location, Location, Location plus the option of purchase the breakfast buffet.

Miinukset: A little noisy as the hotel is under renovation.

Plussat: Staff was really nice and friendly but the services were terrible. When you asked for assistance they either forgot or took a very long time to assist.

Miinukset: Staff was really nice and friendly but the services were terrible. When you asked for assistance they either forgot or took a very long time to assist.

Plussat: Namika(unsure of spelling) at the front desk on 06/27/19 was wonderful. Personally came to the room to help us with the “key”, arranged for a different room, moved our stuff, arranged for an early wake up call and got us a taxi for four am (no charge). She couldn’t have been better: a gem.

Miinukset: Adequate facilities, just a bit shabby. We were fine with a comfortable bed and good a/c.

Miinukset: The cleanliness of it. Always smelled good walking in the door

Plussat: Kudos to the morning staff, I wish I'd had their names. The maintenance and housekeeping were excellent, courteous and kind. I like to make sure that I keep essentials refreshed and they were very accommodating.

Miinukset: Check in....I had requested early check-in however it was not available for that day. However when I waited 2 hours until regular check in it still was not ready. 5 hours later the corrections/request I had made via the app for my non refundable room to be non- Smoking had not been received so they scrambled to find me another room....I appreciate the staff for working so very hard to make that happen. Later I decided to stay over. The night desk associate advised me that it would be fine if I was willing to keep my same room at the posted rate, but didn't make the changes. Instead I was told to contact the front desk in the morning. Only to find out from the morning staff that I needed to move. I had to check out and wait in the lobby for the new room. Embarrassing to say the least but the staff was courteous in keeping my food refrigerated.

Plussat: Everything was good and we were happy and comfortable

Miinukset: Price was high for one night

Plussat: Spacious room

Miinukset: Too many grungy people there

Plussat: i really love the regular size refrigerator, microwave and the ability to make my own meals.

Miinukset: I like everything.

Plussat: The location was very convenient to dining and entertainment.

Miinukset: The staff was rude and not helpful. The room was small, not clean, ripped carpet and did not have adequate linens to accommodate the number of guests.

Miinukset: The kitchen floor was extremely sticky/slimy- not sure what they use to clean it but my socks were very yucky when removed. The room smelled like cat spray/pee. After complaining the floors were rescrubed but were still nasty which a second pair of socks confirmed. Nothing was done about the smell. My mother’s room however was great. And the handicap suites are not the same size as a normal suite, they are smaller. We had to wait 2 hrs at check in for our second room as they hadn’t scheduled enough staff. Having paid for 2 suites I wasn’t very happy with the second room which we had to wait for.

Plussat: Right near mall and restaurants. Also liked the free laundry they offer

Miinukset: Needs more onsite beverage options in drink fridges. Diet or grape soda were the only options for a few days and there arent vending machines.

Miinukset: The staff was very rude and nasty when checking in and throughout the process of our stay! Everyone was telling different things when a question was asked. We asked could towel be brought to our room and the staff told us to bring them up there. I will never stay there again or recommend anyone else to stay. The pictures online doesn't match the room. The beds are super small!

Plussat: N/A⁹

Miinukset: Everything

Plussat: I had a roof over my head.

Miinukset: I didn’t like the teeny tiny bathroom. When you open the door it was an inch from the toilet. Ridiculous size bathroom. I didn’t like the musty smell in the room. We had to buy air freshener. A complimentary breakfast would’ve been nice. I didn’t like that they wouldn’t extent our stay so we went down the street to LaQuinta, which has a huge bathroom, fresh clean scent that hit me as soon as I opened the door to my room and complimentary breakfast. There are so many hotels to choose from in and around the same area so I see no reason to book another disappointing stay at a Double Tree.

Plussat: Dog friendly & easy access to everything in Norfolk.

Miinukset: There were still hairs in the bath tub from the previous person(s) staying in our room.

Plussat: the cleanliness of the room was exceptional! moving forward i will look for DoubleTree first!

Miinukset: There was nothing to not like! if you want extreme pickiness,maybe add an herbal tea in the room... :-)

Plussat: The breakfast was not bad. I enjoyed it with the kids. The kids loved the pancakes and waffles. The staff members made us feel at home. The rooms were always well cleaned. Enjoyed the outdoor and indoor pools and convenience to near store locations.

Miinukset: One of the rooms had a weird smell. Some extra refreshing would be nice. I'm guessing it was too moist. The fitness room is pretty small with limited machines.

Plussat: Bed was comfortable. Pool was clean (outdoir) restaurant was good

Miinukset: Not being able to eat at pool. Hard to access outdoor pool

Plussat: Free Wi-fi

Miinukset: It seemed there had been water damage at some point. A huge chunk of wallpaper was pealing off the wall near the bed stand.

Plussat: Cleanest and staff

Miinukset: No balcony

Plussat: The property was clean in an excellent location close to restaurants and shopping centers

Miinukset: Access was kind of confusing

Plussat: Food and location

Miinukset: Whirlpool did not seem to work very well

Plussat: It was extremely close to the airport so that worked out great when flying in/out.

Miinukset: The shuttle didn't have a regular route taking you to nearby areas. You had to schedule a ride but it would only go a short distance from the actual hotel. Max & Erma's restaurant is absolutely the worst tasting food ever. I tried it twice, and each time I left enough food to feed another person. For that to be my only option due to a lack of shuttle service and not wanting delivery pizza, I was truly disappointed. Be prepared to UBER/LYFT constantly if you are not driving.

Plussat: I loved this hotel, the lobby was beautiful and clean, the room was cozy, and they have 2 pools and my kids loved it! The warm cookies they offer upon arrival aren't bad either. I would definitely stay again.

Miinukset: Downside is the double beds are not comfortable for 2 adults at all and the room didn't have a microwave, but my daughter did notice the lobby offered a microwave for guests.

Miinukset: No one answered the phone when trying to dine in. When eating in restaurant poor service and slow. Long wait to be pretty not busy. No cookies

Plussat: Was in a good area was near everything

Miinukset: Had to ask for towels and bed to be changed first room smell like smoke was a nonsmoker room had to move they took care of that

Plussat: Air conditioning worked well

Miinukset: Really cramped parking Beds was uncomfortable Continental breakfast could have been better choice

Plussat: It was quiet

Plussat: The refrig was big and super cold, the Air Con was excellent. Having a microwave is convenient, but we didn't use it this trip. And it has an excellent restaurant next door, couldn't be more pleased.

Miinukset: Very soft mattresses. The breakfast was not so good for a continental breakfast, I wish they would partner with a local cafe or Waffle House and offer or sell discount tickets for weekenders.

Plussat: Nothing

Miinukset: They put me in a room where all my stuff got ruined because the a/c unit.. n they new it was broken

Plussat: The A/C

Miinukset: It mells like smoke inside.

Plussat: After arriving in Norfolk, earlier the afternoon and had booked a previous hotel, after I checked in and after (3) room change couldn’t be provided with a clean room. I started looking immediately for another hotel to stay, after reading the reviews of Econolodge Little Creek we decided to book, we took up our bags and went to check in. By this time I was exhausted and so was my twins. After walking the check in area I met the most welcoming and accommodating lady her name is Candi, I told her of my experience just hours prior. She suggested I see a room before she assigned it to make sure it was to our liking. Amazingly the first room was great no need to change. She checked in on us during our stay to make sure we were ok. Thank you Candi for making our little short vacation a good one.

Plussat: Location

Miinukset: The first room smelled very bad. Back corner of the back parking lot was piled up with old furniture. The bed felt like I was laying on a wire rack.

Plussat: It was updated, clean, modern, quiet, decent sized fridge, microwave. We left another hotel that was terrible and this one was a huge step up. The breakfast offered had a good selection. We will book here again! Very friendly staff.

Miinukset: No pool or snack vending machines (there was soda).

Plussat: I would recommend this hotel to anyone who is looking for a nice and affordable place to stay. The rooms are updated and comfortable. Its close to the beaches and restaurants. I would stay again.

Plussat: Close to Chesapeake Bay bridge and tunnel

Miinukset: Beds were horrible

Plussat: Location was great not too far from the beach

Miinukset: The room that I stayed in could’ve been a little bit better

Plussat: The breakfast was ok and the bed was comfy

Miinukset: That the room had no microwave and the carpet in our room had stains on it and it was hair in the bathroom on the floor

Miinukset: Pool was dirty, room had a mildew smell, staff was meteocre not very friendly, breakfast was the same thing every day no variety, housekeeping never came to clean, could not dial front desk from the room when needed something, asked for clean towels on 2nd day there front desk said they would send some up hours went by never got any had to down to front desk again. The beds are very hard and uncomfortable!!

Plussat: Bed was comfortable

Plussat: The TV did not work the hair dryer was not working but the room was clean and beds very comfortable .

Miinukset: The TV not working and pool opening at 10 when check out is at 11.

Plussat: The staff was really nice room was clean . The breakfast was excellent!!

Plussat: The look and cleanliness of hotel

Miinukset: Didn’t like the location of the elevators. Didn’t like the lack of parking

Plussat: Breakfast

Miinukset: The pool wasn’t clean

Plussat: The convince to everything and also the breakfast was amazing

Miinukset: The pool was foggy and very full

Plussat: Clean , ok breakfast

Miinukset: Nothing around to do. Building new shops but they r not done yet.

Plussat: Location. Adjacent Chic-Fil-A. Ample Parking for UHaul moving truck.

Miinukset: Inundation with school kids on field trips. Housekeeping missed/neglected our room one one day

Plussat: Location

Miinukset: The food at the breakfast was terrible. Very few towels. Shuttle driver brought us to the wrong airline drop off with 15 bags and 3 toddlers.

Plussat: I got injured in the room immediately.3 bars were sitting out from the bottom of the bed and my left ankle was injured by it.The staff didnt seem to car.The power went out for 2 hours the room was very hot.I would never stay or recommend anyone to stay here

Plussat: Hotel was close to a shopping outlet

Miinukset: I don't care for dog hotels. My first night I was placed in a room for a dog which smelled really awful. The room was located at the end of the hall and the patrons kept propping the door open. Day two I asked to be moved to another room which was nicer

Plussat: The staff was great. Had an issue at check in but the staff was super accommodating and understanding

Miinukset: The first floor wasn’t bad as far as upkeep but the second floor was ok but the 3rd floor was sort of run down. 2 of the 3 ice machines broke or not working. But most of all the parking and entrance situation was horrible !! We went out for a late evening outing and when we got back it was dark and nooo parking near the entrance. Plenty of doors but no way to get in with a key. And the area you could come in didn’t require a key so it didn’t seem very safe.

Plussat: The location was great. Right off the interstate and next to the Outlets.

Miinukset: Breakfast was kind of chaotic and some staff were rude.

Plussat: Great breakfast.

Miinukset: There was only two entrances and exits.

Plussat: The staff was nice

Miinukset: The room they gave me at first was dirty and phone didn't work so they moved me to another room and that room was clean so it was a ok experience not good or bad

Plussat: The room the poolThe area

Miinukset: Saw some hair in the room but everything else was alright.

Plussat: Everything

Plussat: Conveniently near outlet and highways

Miinukset: Service was poor. A pet hotel and property does not clean rooms properly. Dog hairs all over both beds and sofa

Plussat: I like the rooms layout. For sleeping the adults were separate from the kids.

Miinukset: Did not like broken toiletpaper holder. I also did not like the hotel bar hours, felt it should have been open till at least 10 pm.

Plussat: Location and value

Miinukset: We left for airport early and found back door of hotel propped open with a sign. This is a big security risk. I would never stay again for safety reasons.

Plussat: Very pleasant staff.

Plussat: Breakfast was great so was da location and the bed was comfortable ❤️

Miinukset: Da price could of been alil cheaper.... I paid almost 400 for 2nites

Miinukset: The bathroom was so disgusting, it had chunks of hair stuck to the bathtub wall. This place is in a shady area, there are unknown people that looked like they were drugged roaming in the parking lot of the hotel asking for money, one of them followed ,e all the way to the entrance to the hotel

Plussat: Nothing

Miinukset: It was advertised as pet friendly and was NOT. The place was filthy and gave my friend bed bugs. I am still waiting for someone to contact me concerning all of these issues. Absolutely hands down the worst hotel!

Plussat: I loved that there was a pool!

Miinukset: breakfast isnt your traditional; oatmeal, muffins or juice. wished there was more to choose from. pool closed at 10 PM, which sucked for after hours. elevator was God awful slow.

Plussat: The room was very clean and the bed was very comfortable

Plussat: The room was larger than expected and had both a fridge and microwave along with a table and two chairs for eating. We saved by being able to prepare meals and eat in the comfirtnofbtge room.

Miinukset: The internet did not work in the room

Plussat: room was super clean.

Miinukset: the room small like cigarette:((((((

Plussat: Nothing

Miinukset: Can hear through walls, not clean.

Plussat: The pool was the only thing that matched what was advertised in your description.

Miinukset: My room had mold in the bathroom, a bullet hole in the bathroom window, a mirror was broken and jagged, the entrance was outside not in a tower as pictured. Walls were paper thin. We only stayed the first night and checked out and had to find a new hotel.

Plussat: The staff was very nice.

Miinukset: Probably the worse bed I ever slept in.Invest in some new beds,worse than army cots.

Plussat: The at home feeling...

Miinukset: Really don't hav3 complaints

Miinukset: Continental breakfast was a real let-down.

Plussat: Room was nice staff friendly and it was a nice stay and close to everything you would need.

Miinukset: Elevator went down so the walking up and down from the 4th floor with bags was annoying but good exercise.