Norfolk hotellia

Plussat: Room was wonderful. View of the harbor fantastic. Bed comfortable.

Miinukset: Valle never brought the truck around. Instead I had to walk to the window and get the keys and then walk to the garage.

Plussat: Clean and comfortable. Nice place to stay.

Miinukset: Cost of the parking ($21) but cheaper than say DC or Northern VA.

Plussat: Staff was very friendly at all times, bed was super comfortable, excellent location central to everything, really cool artwork, lots of restaurants nearby. We will absolutely visit again!!!! Also wanted to especially thank Monte Hall (security) who went above and beyond to return a few much needed forgotten items after We checked out of the hotel. Truly appreciate your time and efforts.

Miinukset: No issues what so ever!

Plussat: Great Stay; yearly for jazz festival; convenient; only need weather to cooperate.

Miinukset: weather

Plussat: Loved everything about this hotel

Miinukset: Can't think of anything I didn't like

Plussat: Very hospitable staff and luxurious rooms and common areas

Miinukset: Nothing. I had a wonderful experience

Plussat: Fairly new and in a convenient location. Had restaurants that offered a variety.

Miinukset: There was not much I did not like about the property it was fairly clean, elevators were kind of confusing at first one side for restaurant and the other side for the guest rooms. They could have had more than three sometimes you end up waiting for 10 minutes or more

Plussat: We did not eat breakfast at this hotel. Couldn't find a restaurant that had a normal "All American" breakfast. We ate at the Marriott down the street.

Miinukset: Get a new chef at the restaurant called "GRAIN". I had a beef brisket sandwich that was so tough it felt like shoe leather and had no taste . My wife had chicken finger that also had no flavor in the breading. What a waste of $40.00. Next year when we come to the Jazz Festival we'll probably stay at the Marriott down the street. I know they have good food.

Plussat: all info was up front

Miinukset: nothing

Plussat: Excellent

Miinukset: Absolutely nothing

Plussat: Nice modern room

Miinukset: Room service stops too early on weekends

Plussat: Great location, fantastic rooftop bar

Plussat: Nice friendly service from the staff!

Miinukset: Kinda had small bugs in the room, guess thats to be expected when the housekeeping cleans the rooms with the doors open and people are in and out... nothing major

Plussat: I loved that they had cooked oatmeal and not the packaged over-sweetened type. Fresh fruit was terrific too. Staff was super friendly and helpful.

Miinukset: A bit higher quality black tea might be good. Also, maybe the housekeeping staff could move their carts and equipment out of the self-serve coffee and tea area. It looked cluttered and was definitely cramped when others tried to come through with their luggage.

Plussat: Breakfast is excellent, plenty of things to choose from.

Plussat: Nice clean hotel in a great location

Plussat: Location and cleanliness were top notch

Miinukset: My shower was cold two days in a row because there was a “sweet spot” that I didn’t find until the last night that made the water hot

Plussat: The bed was comfortable and everything was clean. The breakfast was great especially being able to make waffles.

Miinukset: Cucumber water was great but wasn’t filled up in the morning.

Plussat: Lady at breakfast was very helpful and kind. Comfortable beds

Plussat: Couldn't be better for a motel. The standard of cleanliness and hygiene in the rooms was superb. The bed was so comfortable we were reluctant to get up!! I was surprised by the excellent quality of the breakfast

Miinukset: We had no criticisms.

Plussat: Kind staff. Good food. Clean rooms.

Miinukset: No

Plussat: We arrived at the hotel several hours early to inquire if we'd be able to get in early. We were met with a pleasant smile and an "I'll call you as soon as a room is available". Because we were attending a late night game we were thrilled we were able to get in a little early and had time to take a nap. Thank you for going above and beyond! Well done.

Plussat: My daughter's boyfriend goes to ODU. She is very cautious and the first hotel we stayed at in Portsmouth scared her to death. We loved this hotel and she said she wants to stay here every time. She was very satisfied.

Miinukset: We liked everything about the hotel. The staff was courteous and helpful and the location was really convenient. Can't think of anything to complain about.

Plussat: Great bed, bathroom, and heat/ac control

Miinukset: Nothing could've been better this visit

Miinukset: The shower water was cold

Plussat: Situated right across from Old Dominion college & close to downtown area

Plussat: Clean facility. Fitness area and equipment very clean and all in working order.

Miinukset: We were travelling with our 21 YO son. I thought I read that I booked a 2 BR suite but it was a 2 room suite. Not a lot of privacy and tight quarters but it still worked out ok.

Miinukset: Didn’t like the layout of the bathroom/shower area

Plussat: Location to event I was attending

Miinukset: The coffee in the room was gross.

Plussat: Breakfast was great. I have stayed at this property more than once. Its not only convenient, also the staff is awesome!

Miinukset: n/a

Plussat: My stay at SpringHill Suites Norfolk Old Dominion University was fine. The room was great, staff was very professional and courteous. I stayed at SpringHills because it was close to my son's apartment in Ghent Virginia.

Miinukset: There were extra charges to my bill from the hotel that I did not like or use in order to be charged.

Plussat: Everyone was really nice and the breakfast had ALOT of options. So good.

Miinukset: Bathroom was a little rough looking. Cracked tiles, blackened grout, toilet paper holder was in a weird spot. Minor things, and everything else was great so overall a good stay.

Plussat: The customer service was superb!! The bed was extra comfortable! It was quiet for the most part. Great breakfast and great area. Coffee maker and iron in room.

Miinukset: Very low water pressure. Had to take a cold shower with little water pressure. Hair in bed, in shower, on towels and on bathroom floor. This is unacceptable for the price.

Plussat: Staff was so incredibly pleasant -- at the check in counter and at breakfast service.

Miinukset: Room and/or AC unit had a bit of a musty smell.

Plussat: Staff were very nice and polite.

Miinukset: The purpose of my visit was to be in Norfolk early to get a good night's sleep and to give me time to prep for a job interview the next day. When I entered the room, I noticed there was a dirty towel left in the bathroom from a previous guest. When I took a shower the water never got warm so I ended up taking any icy cold dip instead. The TV didn't seem to work at first and I had to keep turning the TV on and off to get the screen to turn on.

Plussat: everyone was nice it was very clean the restuarant was great!!!

Plussat: We liked the style of the room.

Miinukset: We would have preferred being on a floor where no pets were allowed.

Plussat: It was clean

Plussat: The bed was very comfortable. The staff was very nice and friendly.

Miinukset: The couch in the room was old and dirty.

Plussat: The suite was super cute. Really enjoyed the layout of the room.

Miinukset: The parking situation is a bit complicated to figure out with the parking garage being in a side street.

Plussat: Walking distance from the event I was attending

Miinukset: I was charged $18 parking fee! I walked to the hotel. I did not have a car with me

Plussat: The facility met all of my expectations.

Plussat: This is one of my favorite hotels in the area. It's very centrally located being in the heart of downtown Norfolk. The staff is always friendly and accommodating. The rooms are clean and plenty of space. Beds are comfortable

Miinukset: The breakfast is the downfall. There is certainly a variety of food although the setup is very inconvienent I think and the breakfast attendants aren't the friendliest.

Plussat: It was located near where we were going

Miinukset: They had to recoean the bathroom and I feel it was a little pricey

Miinukset: I had to pay 18 dollars a day for parking

Plussat: Close to area I was going too...

Miinukset: Parking 18$ but sign say 13$.

Plussat: The rooms were very spacious and comfortable! Loved relaxing in the hot tub and pool!

Miinukset: Only wish there was hotel parking, but it was very easy to park in the garage across the street.

Plussat: The decor

Miinukset: The air conditioner did not work

Plussat: The staff was awesome, it was nice and quiet, and very clean. It was very welcoming and the courtyard was a plus. And the location was perfect, right across the street from the beach and very easy to find. A hidden gem of Ocean View.

Miinukset: The hot water seemed to no last very long or be seemed non existent late at night. It's possible I didn't wait long enough for it to heat up.

Plussat: My husband and I went to Va since NC doesn't need have a NEX and booked the hotel. It wasn't very privy so we didn't expect much, it was very cozy and the guy who owns it was super friendly and made sure we had everything we needed. Also he has a dog that's all the guests bestfriend which made it even better because all the best places have their own dog(:

Plussat: Worst motel I've stayed in. Ever. Never have i been treated so rudly by staff like at this dump. Owner (and only employee ?) is a lazy, racist hater who does nothing helpful for his guests - even with simple requests such as a sheet change. Don't give this horrible person your money there are similar lodging options down the road.

Plussat: I liked that it was affordable; the staff was friendly and accommodating; there were no little brats around. All in all a comfortable stay.

Miinukset: Just a shower and no tub; parking lot is out back and has potholes.

Plussat: Lots of outlets. Close to the beach.

Miinukset: No invoice but small receipt. No breakfast.

Plussat: Very clean and the breakfast was excellent.

Plussat: The rooms was very clean

Miinukset: I don’t have a complaint

Plussat: The food was great and everyone was very nice.

Miinukset: Do not use room 211 it’s next to the elevator and I did not get much sleep.

Plussat: I liked the safe in the closet.

Miinukset: The pillows were small and didn’t provide the support needed for a good nights sleep. The bed didn’t provide any support either. Overall I didn’t sleep very well while there.

Plussat: The TV channel selection was great!!

Miinukset: Breakfast ended too early - 9 AM. Missed it!!

Plussat: Easily booked at the last minute. Free shuttle to and from airport.

Miinukset: Overall cleanliness should have been better. There was no phonebook, hotel information book,etc to locate taxis, restaurants or hotel front desk information.

Plussat: No extra charges for pets Close to where I needed to be and other sights

Miinukset: Room definitely smelled like it was dog friendly

Plussat: The hotel was clean and well appointed. My room was excellent with a wonderful bed and nice amenities. All the staff that I encountered were friendly and helpful. A totally enjoyable experience.

Miinukset: The shower head.

Miinukset: Hot tubs are always broken

Plussat: Staff were quite pleaseant

Miinukset: There was a broken easy chair in the room that was pretty grungy (worn, greasy head stain, etc.). I told the staff and they said they would replace it

Plussat: Staff were very friendly.

Miinukset: No turning at entrance. Had to make a U-turn above hotel to enter.

Plussat: The front desk clerks were amazing.

Miinukset: Not a thing

Plussat: I loved everything about this hotel! The room was great value for the money, the location was convenient and the staff was amazing! I will definitely stay there whenever I’m in the area!

Plussat: The location was close to family and the event we came to Norfolk to attend.

Miinukset: The cafe hours were short but the atmosphere and food were very good.

Plussat: Convenient to shopping, restaurants and the Norfolk Scope. Staff was friendly and professional.

Miinukset: Valets sometimes drove off way too fast in our cars.

Plussat: Location

Miinukset: No free breakfast

Plussat: Very friendly, helpful and clean

Miinukset: The price was considerably higher than the price quoted when I booked.

Plussat: then food was good. the rooms was clean. the staff was excellent.

Miinukset: parking was too expensive

Plussat: Location is great. Downtown attractions are all in walking distance.

Miinukset: The parking is a bit awkward. It would be nice to be able to access vehicle without the valet, if desired. Also, the cafe should be open earlier. Eight o clock is too late in the morning for some people. Opening at 6:30 would be fantastic.

Plussat: Clean, comfortable, high-end, quality accommodations.

Miinukset: Liked everything and appreciated the quality of the hotel.

Plussat: Great customer service

Miinukset: No

Plussat: I was happy the ice machine worked. I loved the sofa bed and it was very convenient.

Miinukset: Even though it was during the hurricane, I was confused when coming down for breakfast and not knowing who was who. The reason why I say this is because the breakfast attendants where sitting where normally the guests would sit. At first they had ran out of plates and had take out boxes. Then after they were done conversating, they went in the back and brought out more plates afterwards. To make a long story short, I don't think the servers should have been eating amongst the guests. I didn't have any bath gel either.

Plussat: Great customer service. People are so nice there AC works great. TV is wonderful

Miinukset: No

Plussat: I’ve tried many hotel chains. The Hampton Inn staff at this location were so welcoming, and the facilities were outstanding. May have been best hotel experience I’ve had so far. Highly recommend and will stay again soon.

Miinukset: Quiet, clean, great staff, and convenient location to name a few.

Plussat: The staff was very friendly. Very clean and breakfast was decent. Price was great!

Miinukset: Nothing.

Plussat: Breakfast options were wonderful and delicious. Staff was super friendly and accommodating to our needs. Location was close to shopping and restaurants we were interested in.

Plussat: Awesome experience. Great rooms. Prompt shuttle service.

Miinukset: Next to nothing :)

Plussat: I love the customer service, the cleanliness of the room and the breakfast and coffee. You differently made our stay a beautiful one. Thank you so much for a memorable stay. Everyone that we talked to is so amazing. I will recommend everyone I know about the Hampton. Love it and again thank y’all so much.

Plussat: The space in the room, comfortable bed.

Miinukset: The breakfast. The cut fruit was warm, the yogurt was kept in a bowl with ice. Most places have a mini refrigerator.

Plussat: The shuttle driver was very friendly.

Miinukset: My key card would work once and then stop working. I was locked out of my room and I had to get it re-keyed several times. Another guest was given access to my room and walked in while I was not dressed. When I told this to the front desk staff, she laughed and said the system was "acting up". Not the response I'd expect. The 1 phone out of 2 that worked in my room kept ringing (2 rings then stop). This happened 5 times. The alarm clock next to the bed was left set and woke me up at 6:30AM - shouldn't these be turned off during room cleaning? Between worrying about someone else walking into my room, the phone randomly ringing and the alarm clock going off at the crack of dawn, I had a horrible night's sleep. All in all it was one of the worst hotel experiences I've had.

Plussat: Breakfast

Miinukset: When checking out at 4:45 am, the female was not nice at all and gave us incorrect directions to Norfolk Airport. But, the hotel was awesome.

Plussat: Great location. Good breakfast.

Miinukset: The air conditioner was broken in our room. We were moved to another room that was a little cooler but still not cool enough for a good nights sleep. The new room was right across the hall so there must have been an issue with that floor. It was cooler downstairs the next day for breakfast but the hallway and elevator were hot. This Hampton Inn including the staff did not represent the experience I have had at other locations in other states.

Plussat: I didn't have breakfast. There were good restaurants, the premiere outlet was close, downtown was close. REALLY liked the location.

Miinukset: Nothing. Enjoyed everything.

Plussat: Great nights sleep. Bed very comfortable.

Plussat: It’s location

Miinukset: Yes

Plussat: Location, service, cleanliness perfect

Miinukset: The toll access to get there was not known

Plussat: The friendly valet service staff.

Plussat: Great View; Very nice room; Gym was good.

Miinukset: Staff was a bit rude; There was only coffee available and I am a tea drinker.

Plussat: It was newly remodeled

Miinukset: Paying for parking to stay at the hotel is such a turn off

Plussat: We loved the location on the waterfront and the balcony view of the river. We were able to go out and watch the ships and boats go up and down the river all night. The weather was perfect that day and night so being on the balcony was nice. The adjacent Riverwalk with bars, restaurants and more was a added attraction to this property. We totally recommend this property.

Miinukset: The valet parking was so busy that we didn't want to move our vehicle and the self service was full because of an outdoor festival. Maybe guest can have priority with valet parking

Miinukset: The hotel was horrible.The bed was uncomfortable.The linens looked stained & discolored w/holes.You had to pay $13 a day for parking off the hotel premises and there was no free breakfast. The entire place needed to be gutted and redone. Do not recommend.

Plussat: Location and room layout

Miinukset: No

Plussat: I loved the service from staff especially last minute housekeeping requests fulfilled, i loved the harbor view, and i enjoyed the atmosphere. Everything was fine, my husband and i had a great weekend and will surely return.

Miinukset: Nothing at all

Plussat: Everyone and everything was amazing!

Miinukset: The guests were friendly, staff and clean rooms!

Plussat: Location

Miinukset: Poor parking. Had to pay 26.00 a day to valet or walk three blocks to parking garage to get car ( which, of course, was not free). Rooms and bathrooms could use a little updating.

Plussat: Great location!

Miinukset: Was hard to find a spot to unload before moving vehicle to parking garage.

Plussat: Clean and comfortable. Staff was very nice.

Miinukset: Bathroom was very small. Not Really room for a family. But we made it work.

Plussat: The breakfast was the only good thing about our stay.

Miinukset: The hotel is located in a high crime area. It's extremely outdated, air quality is VERY POOR! Bathroom was not clean enough the shower liner had black mold on it. Beds were old and uncomfortable pillows old and flat. Living room pillows were old and shabby. The elevator was EXTREMELY dangerous with no sensors. The hotel is NOT worth the money we paid.

Plussat: cleaning... location and beautiful rooms

Miinukset: breakfast was not enough for everyone and we have to wait like 45 minutes until make some more

Plussat: The location was great and all the employees we had contact with were wonderful.

Miinukset: We had a suite and the first thing when we came in was the couch. While i did ask for a pet friendly hotel I still expected the room to be what I felt clean. On the couch there was three big stains from where someones pet or possibly someone sleeping must have had some accidents in the past. While I'm sure that they may have had it steamed cleaned perceptually it wasn't clean so we didn't use the coach at all. I should have asked for another room but we were so tired from our drive that we decided to avoid it. There was a switch on the wall next to the sink that I thought was for the area light so I flipped it on and had the heck scared out of me. It was the switch to the garbage disposal and it sounded like the disposal had come a part on the inside. The instances I listed I told to the check out clerk when we left. Thank You

Plussat: Didn’t realize I booked in Norfolk.

Miinukset: Dim, too cold and not able to control the temperature, but affordable

Plussat: On the water with nice tiki bar/restaurant

Miinukset: Poor driveway and parking set up. Very, very limited gym equipment

Plussat: Nothing

Miinukset: Manger very rude nasty

Plussat: Very Good service

Miinukset: Staff targeted different groups of people. . i watched as other people checked in didnt signed that no noise/ no party paper. I had to sign it ... Discrimination at its high point

Plussat: It's close to the airport. The breakfast is pretty good, although they ran out of coffee.

Miinukset: I left my iPad in the room. Granted, that was my own fault. But I have called their "lost and found" four times over the last three days and have yet to receive a response. One time I got a real person, and she said she'd call me right back and she didn't. Every other time it went straight to voicemail and I left a message begging for someone to call me back. Still no luck. Also, there was a lot of pet dander in the room, making it hard to breathe, let alone sleep. There was even a cat toy in the room that someone had left behind. There's a little workout room, but most of the machines are broken. I got a short workout in on the world's squeakiest elliptical machine.

Plussat: Staff very friendly

Miinukset: There was hair in my bed when I turned it down and hair on sleeping couch

Plussat: I have yet to try the breakfast or pool facilities out but my family and I will be doing so this morning. If they're like everything else here, they'll be amazing. The beds in our room were some of the most comfortable beds I have EVER slept on. I slept like a baby. I love that the rooms have everything you need and that I could've cooked a home meal had I had time. The local restuarant we recieved delivery from had great food. Will definitely visit again and reccomend to others.

Miinukset: Couldn't figure out where the ice machine was... they said to turn it on in our freezer in-room, but we did not see one anywhere.

Plussat: Generous sized room and beds.

Miinukset: No bedding in the sofa bed. I had to go down to the front desk to get them.

Plussat: Breakfast was well stocked. Size of suite nice

Miinukset: Pull out sofa was very uncomfortable

Plussat: Guy at front desk tried to help as much as possible

Miinukset: Price was a rip off for room quality No air in room with sofa bed No extra bedding with sofa bed Sofa bed is awful to sleep on

Miinukset: Had to change rooms because the first rooms shower doors did not slide and were in disrepair. The second room smelled musty and terrible like a dead animal but we were so exhausted from traveling we just put up with it. Do not recommend this hotel at a

Plussat: Everything was great. I will be back to stay again, really soon....

Miinukset: Nothing to report.

Plussat: The quickness of the staff when I had an issues

Miinukset: The caulk around the bathroom tub was molded all the way around. It looked really nasty. Bed could have been a bit more comfy

Plussat: Very friendly and helpful staff.

Miinukset: Light in bathroom by mirror was burned out. Meant to tell them but I forgot. Other two lights worked.

Plussat: The staff are amazing especially Richard and Alvin. Property has everything you want whether a business or vacation stay

Miinukset: Nothing.

Plussat: The staff has changed since my first visit in 2016, but the staff and services there are still wonderful. There were no issues during my visit.

Miinukset: Everything was great as usual

Plussat: Location

Miinukset: When asking for early check in...getting it.

Plussat: I really like the way the rooms were set up excellent and the breakfast off the chain location near the stores especially Walmart I would definitely be coming back again

Miinukset: No Hot Grits

Plussat: Clean comfortable

Miinukset: Didn’t have any soap, coffee creamers or sugar, tv remote didn’t work

Plussat: The location was great.

Miinukset: The pool is a little dated. Looked dirty but it only needs updates.

Plussat: The location is perfect, lots to see and do if you have a car. Exercise room was great and the staff very professional and approachable to meet your needs. Good breakfast every morning.

Miinukset: The pool was not as clean but since I don’t use it I didn’t mind.

Plussat: Housekeeping and the breakfast Personnel for perfect excellent with their job!!

Miinukset: I was very displeased with my room I paid overpaid for the room $--- whichjs $---. for 3 days. I also looked on the internet before I left that Friday and I saw rooms for less.a leaking window with the ceiling falling in by at the window.VeryUnsatisfied

Plussat: From the time we walked in,staff was helpful and friendly, breakfast was amazing,pool was a big hit for my family,thank you so much.

Plussat: the over all price and location was good. close to the top.golf and not to far from the beach 15 or so minute away

Miinukset: the room was decent but had clumps hair dust behind the sofa bed. checkin was not overly pleasant, clerk wasn't interested. the pool had some white stuff all through it floating, we asked the desk clerk she shrugged it off, another guy standing there also, maybe maintenance stated it was probably soap from guest swimming trunks (huh). there were dead mosquitos in the bed and in the ice bucket. unexplainable. the air condition unit was extremely loud. All in all i should have left but it was late and the family was tired. got me once but they won't get me again

Plussat: The staff was very friendly and helpful, breakfast area was clean.

Miinukset: The hotel was clean-ish, but it left a lot to be desired. The breakfast area and lobby were immaculate. Our room could have used a serious spruce. In our room, several of the lamp shades were busted, the mirror in the bathroom looked as though it was about to fall off the wall and the wallpaper was peeling and the closet shelf felt like it was about to snap. Our door was hard to open( I mean, you had to put your whole weight against it) and wouldn't latch properly unless you physically shut the door. The pool looked murky, when we asked we were told it was that way because it was a salt water pool.

Plussat: Close to the beach and restaurants

Miinukset: Our room had some remodeling not finished

Plussat: I stayed for Labor Day weekend and staff was nothing but very nice, professional and friendly. This hotel is very clean and located close to the beach, about 15-20 minutes. Breakfast time was good, kitchen staff made sure they kept everything stocked and clean. Waffle bar was awesome! Overall I had great time, would recommend if you aren’t too picky and have a big family of 5-6!

Miinukset: Only thing I would have a complaint about is there were no towels in pool room after a late night swim.

Plussat: Nothing pool was dirty as well as hot tub sheets was gritty

Miinukset: Dirty pool sheets was gritty

Plussat: The employees were very hospitable, cleanliness and the arrangements

Plussat: The stay was for my daughters birthday and they ensured she had an amazimg time!!

Plussat: Is that it was outdated toilets clogged lampshades broke very outdated and not what you advertised on the website at all

Miinukset: It was very out dated poor was super small and dirty water toilets broken lamp shades broken door to my room 500 didn’t want to open i was disappointed

Plussat: This hotel was perfect for the event we were attending! There was some renovations going on however it did not disrupt our time! One of the front desk staff was VERY HELPFUL with all of our needs! Our room was one on the newly renovated!

Plussat: Courtesy of staff, quality of food through room service, view of river.

Miinukset: Commode in bathroom hadn’t been cleaned after last occupant. Hallways smelled of mold. Cost of parking was excessive.

Plussat: The room was beautiful and the bed was super comfortable.Best hotel I’ve ever stayed in

Miinukset: Service in the 2nd floor restaurant was horrible. No one took our order for 20 min, then we waited 30 min for our bfast. I had to ask for a coffee refill 2x and then it took 10 min for the waitress to do it. Some basic waitress/server training needs to take place.

Plussat: Our water view was about a twentieth of the view.

Miinukset: See above

Plussat: Beautiful location, however someone should have indicated that renovation was taking place and there were a lot of inconveniences. There should be a reduced price for such.

Miinukset: No

Plussat: Overall facilities. Coffee was really good in restaurant.

Miinukset: No microwave in room. Room was not cleaned at all the first day after checking in. After requesting, still was not cleaned. Beds were made. Linens not furnished. Toilet stopped working. Not fixed and no one came at 7a the next morning as promised. By now tub was not draining properly. Manager Jamie Caron promised to send me a letter entitling us to free accommodations for the 2020 Jazz Festival. No letter, no contact from Mr Caron. I reached out to him on 9/20/19. Letter should come next week which will not state specific dates but guaranteed based on availability for any date. I have lost confidence that this will happen due to the fact that almost one month has elapsed without having received this letter.

Plussat: Eggs were fluffy and I slept excellent!

Miinukset: There could have been a microwave in the room.

Plussat: We didn't eat breakfast.

Plussat: Clean and quiet. Nice view and we were given complimentary breakfast tickets.

Miinukset: Room was small, not like on the site. No microwave, everything was so compact and refrigerator was extremely small

Plussat: Room set-up really nice!!!View from the hotel gorgous!!!

Miinukset: The price for 1 night, but I think it was worth it

Plussat: the location was perfect close to attractions. the breakfast was wonderful made to order omelets.

Miinukset: we were told it would be about 15 minutes for car from valet parking we called about 5am it was alittle after 5:30am. The front counter gal had to get the vehicle. otherwise great place.

Plussat: We used to stay at this hotel years ago with my parents. It was a good feeling to be back.

Miinukset: I had to go to the second floor using a walker.

Plussat: Beach on property

Plussat: It's a great deal in the offseason. My colleague and I each had suites for about $80.

Miinukset: For some reason, the front desk felt it necessary to take $200 in deposits. I don't think I have ever made more in a deposit than I have paid for a room.

Plussat: Proximity to the lovely beach. The guy at reception extremely helpful when we arrived

Miinukset: The pool was closed despite the scorching hot weather

Plussat: Nothing fancy, but clean and convenient.

Miinukset: The rooms are outdated, but clean and that's what matters more.

Plussat: Location

Miinukset: Moldy shower. Tub was filthy. No blanket on the bed. Dirty blanket brought to the room when asked for one. Door lock was faulty. Room was filthy overall.

Miinukset: Little short staffed

Plussat: Staff we interacted with were very friendly. Excellent location for easy beach access!

Miinukset: Pictures of Breakfast area located on website are old; needs to be updated. Due to the remodel, it's much smaller.

Plussat: Very comfortable bed. Surprised to find this hotel when I have traveled in this location before. Excellent!!! Awesome breakfast.

Plussat: Staff was helpful. Room was nice, bathrooms have been remodeled.

Miinukset: Didn’t get housekeeping service. Had to go to the desk for clean towels and wash clothes. Breakfast was mediocre at best.

Plussat: The room was fine. Very clean. No problems with anything. Great breakfast selection. Steps to ocean.

Miinukset: The bathroom was very small. And pool was closed already but it was still almost 90 degrees outside.

Plussat: That the beach was right behind the hotel and size pool! Breakfast was good!

Miinukset: I didn't like that the tub wasn't clean and when my boyfriend told a housekeeper they gave him paper towels and spray to clean it.There was a hair ball in the shower that made the water back up. I had to remove it. It was gross.Too many flies at breakfast

Plussat: The staff

Miinukset: N/a

Plussat: The nicest friendliest most helpful front desk personnel ever! And an excellent work out facility.

Miinukset: No continental breakfast included

Plussat: Staff

Miinukset: AC unit clinked and grumbled all night. Extremely loud. Uncomfortable bed. Booked a non smoking room and we had to take a smoking room. Staff was great....experience was not.

Plussat: There was no breakfast. It was in a distribution center area, but very close to restaurants and stores that we are very familiar with.

Miinukset: The room was small for a studio suite. No breakfast as in other suite type hotels. The bed had only a top-sheet and a very heavy comforter, but no mid-weight blanket, so sleeping was difficult. The stopper in the sink in the bathroom did not hold, and always popped open, and no effort was made to fix it. The room was small for a "studio suite". I traveled a good bit for the job I held before I retired, and this place does not come up to the standards of those hotels. The room was not cleaned, and was only to be cleaned once a week.

Plussat: Great shower. Clean room and nice facility

Plussat: Spacious room

Miinukset: Too many grungy people there

Plussat: Everything!

Miinukset: No pool...which is understandable.

Plussat: The bed was very comfy and I wasn’t expecting a suite but I got one

Miinukset: The service took forever because there was only one person serving all parties at the front desk

Plussat: Check in was quick and hassle free. The staff was super friendly and Jay the manager was awesome.

Miinukset: I didn't like being awaken by barking dogs in the early AM.

Plussat: It was in the middle of everything. It was like have the comfort of being in your own apartment. Very spacious!

Miinukset: The only bad thing I have to say is my tv remote was a little stubborn.

Plussat: It was clean.

Miinukset: Checking in was difficult. They couldn't find our reservation because the computer left odd last name and used first and middle. Bed side light was hard to use and charging phone beside bed was not easily accessible. There was no breakfast of any kind at all and no coffee creamer available. For the price we paid for this room I expected a nice cup of coffee and a nice breakfast..

Plussat: Right near mall and restaurants. Also liked the free laundry they offer

Miinukset: Needs more onsite beverage options in drink fridges. Diet or grape soda were the only options for a few days and there arent vending machines.

Plussat: Opt for no breakfast, location was convenient from airport

Plussat: Location

Miinukset: Breakfast buffet cleanliness friendly staff

Plussat: I had a roof over my head.

Miinukset: I didn’t like the teeny tiny bathroom. When you open the door it was an inch from the toilet. Ridiculous size bathroom. I didn’t like the musty smell in the room. We had to buy air freshener. A complimentary breakfast would’ve been nice. I didn’t like that they wouldn’t extent our stay so we went down the street to LaQuinta, which has a huge bathroom, fresh clean scent that hit me as soon as I opened the door to my room and complimentary breakfast. There are so many hotels to choose from in and around the same area so I see no reason to book another disappointing stay at a Double Tree.

Miinukset: Why did I not get a complementary breakfast like others received

Plussat: the cleanliness of the room was exceptional! moving forward i will look for DoubleTree first!

Miinukset: There was nothing to not like! if you want extreme pickiness,maybe add an herbal tea in the room... :-)

Miinukset: Bathtub surrounded by black mold and tub glaze peeling and yellow. Toilet and TV not working.. Had to crawl under desk to find plugs for charging devices. I speculate that because we booked through agent, perhaps we got worst room??? We wanted a hotel late night close to airport until morning....

Miinukset: The room smelled funny, interior outdated, no water for guests (the couple who checked in before us got complementary water, but we didn’t). Guests in room 331 were extremely loud and disturbing the entire floor. I had to wake up @4:30 am next morning for a marathon and I wasn’t able to sleep. Screaming kids running on the hallway, slamming the door, parents chasing and screaming after the kids etc. My experience was horrible!!!

Plussat: Spacious room and comfortable bed.

Miinukset: A swimming pools would need a bit more care and attention also in surroundings

Plussat: The cookies

Miinukset: Service was horrible

Plussat: Cleanest and staff

Miinukset: No balcony

Plussat: The property was clean in an excellent location close to restaurants and shopping centers

Miinukset: Access was kind of confusing

Plussat: Food and location

Miinukset: Whirlpool did not seem to work very well

Plussat: Great location, right outside post gate, few walking distance to GREAT Dinners!

Miinukset: Really, Cox Cable can't come up with a better system for you? ir light looks like camera, but its for the remote? Odd, and worrying. I'd be telling Cox cable you will be fixing this and if not you lost the battle with my business. As now it's hurting my Hotel.

Plussat: It was quiet

Plussat: The refrig was big and super cold, the Air Con was excellent. Having a microwave is convenient, but we didn't use it this trip. And it has an excellent restaurant next door, couldn't be more pleased.

Miinukset: Very soft mattresses. The breakfast was not so good for a continental breakfast, I wish they would partner with a local cafe or Waffle House and offer or sell discount tickets for weekenders.

Plussat: Nothing

Miinukset: Beds uncomfortable, walls paper thin, odor in the room. Parking to tight only had double

Plussat: The property was is a perfect location for me. We were very comfortable there.

Miinukset: The parking design, but it worked.

Miinukset: The bath towel had orange stains and the room originally smelled very strongly of an unpleasant odor.

Plussat: The A/C

Miinukset: It mells like smoke inside.

Plussat: Everything was clean and remodeled. One of the better “cheap” motels me and my boyfriend have stayed at. The WiFi worked very good, enough for us to stream Netflix the entire time.

Miinukset: The beds were very hard, I woke up with a sore back both mornings. Despite this the pillows were very nice.

Plussat: After arriving in Norfolk, earlier the afternoon and had booked a previous hotel, after I checked in and after (3) room change couldn’t be provided with a clean room. I started looking immediately for another hotel to stay, after reading the reviews of Econolodge Little Creek we decided to book, we took up our bags and went to check in. By this time I was exhausted and so was my twins. After walking the check in area I met the most welcoming and accommodating lady her name is Candi, I told her of my experience just hours prior. She suggested I see a room before she assigned it to make sure it was to our liking. Amazingly the first room was great no need to change. She checked in on us during our stay to make sure we were ok. Thank you Candi for making our little short vacation a good one.

Plussat: Great location. Private beaches minutes away or a short 20 minute travel to Virginia Beach

Miinukset: Bed was hard.

Plussat: Check out

Miinukset: Plumbing, dirty window, breakfast

Plussat: Close to Chesapeake Bay bridge and tunnel

Miinukset: Beds were horrible

Plussat: Near shopping outlets

Miinukset: Leak from ceiling onto toilet. Stained sheet Slow service recovery by staff.

Plussat: The timeliness of the shuttle to the airport. And the driver was very nice.

Miinukset: Yes. The people at the front desk were nice as well as the shuttle bus driver.

Plussat: Clean & comfortable beds, friendly staff

Miinukset: The parking lot was under construction during our stay

Plussat: The location by the airport.

Miinukset: The Smell and the Roaches.

Plussat: The bed was comfortable, location was good for my stay,breakfast buffet on point

Miinukset: Last year stayed @ Quality Inn same location thought I would try the Sleep Inn side,we did didn't like it as well.Housekeeping didn't show up til like 4pm,no bathroom door and parking difficult due to ongoing construction. Check in was slow with customer and clerk flirting with one another after driving 8.5 hrs I really didn't have time for that

Plussat: The services are good

Miinukset: The customer service provider her name is Erica is unfriendly and unwelcoming. Even she did not reply my Greetings.

Plussat: Location was good. Rooms were clean and modern.

Miinukset: - I'll start with the room. It was fine, but it had an unfavorable musty smell. - Staff were not the most friendly, didn't smile or make you feel like they were happy to have your business. - When booking, I asked to have a packable crib for the room, but when checking in, they said none were available. - Despite the reviews, our breakfast experience was pretty rotten, literally. I don't know how to describe the taste of the eggs, even our kids noticed. The cartons of milk for cereal had just expired, and tasted sour. We asked if they had any non-expired milk, and it took them an hour to bring them out. I thought the waffle batter would be fine to make some fresh waffles, but they tasted sour too (must have been using the sour milk in the batter)! Sausage was barely ok, and the french toast sticks were just about the only thing worth eating. - Half the parking lot is still torn up. We still found a spot without trouble though. - Overall, It was priced fair enough for a decent room, if you can get past the smell. I hope the breakfast isn't like that every time, I would probably just go next door for chic-fil-a's breakfast next time, if there is a next time.

Plussat: customer service

Plussat: Convenient for me

Miinukset: Pool was ice cold. Could have been cleaner.

Plussat: Very comfortable bed, clean facility.

Miinukset: Some wait for the hourly airport shuttle, and the breakfast was terrible. Skip it and eat at the airport.

Plussat: Pleasant front desk staff Comfy beds Ease of check in/out Location to outlet

Miinukset: Large stain in floor between beds Room wasn’t cleaned good...found trash under the bed

Plussat: I don't eat eggs. Bed was very comfortable

Plussat: Good price

Miinukset: Facility needs major renovation Chip bath tub Damage shower wall

Plussat: Very nice, comfortable place to stay for the price. The staff was great, especially the gentleman at the front desk. I had problems with my room keys and he was so patient & personally came up to make sure everything was okay.

Miinukset: N/A

Plussat: The room wasn’t that bad. New floors made the place seem less gross.

Miinukset: The lobby was disgusting, I could see into their office and it was like a hoarders home. The building is super old, and it’s in a very sketchy location. We saw people doing drugs in the parking lot.

Plussat: It look nice and very clean

Plussat: Nothind

Miinukset: Loud neighbors and barking dogs

Plussat: The staff is very friendly and professional.

Plussat: Staff was very pleasant and friendly.

Miinukset: Breakfast was less than expected. Coffee and some wrapped items. Not much variety. Facility needs much upkeep. Room was adequate.

Plussat: Located close to lots of restaurants and stores. Very convenient.

Plussat: room was super clean.

Miinukset: the room small like cigarette:((((((

Plussat: The breakfast was not good.

Miinukset: You had to pay for the ice. The breakfast was not what was expected as a Continental breakfast. The towels were hard and lightly stained.

Plussat: The pool was the only thing that matched what was advertised in your description.

Miinukset: My room had mold in the bathroom, a bullet hole in the bathroom window, a mirror was broken and jagged, the entrance was outside not in a tower as pictured. Walls were paper thin. We only stayed the first night and checked out and had to find a new hotel.

Miinukset: Continental breakfast was a real let-down.

Plussat: Price

Miinukset: Parking lot is crowded, public areas are not cleaned. Poor maintenance. Room was not very well supplied. Several guests had dogs, it sounded like a dog kennel.

Plussat: Breakfast.

Miinukset: The room spelled like a dog. The bed skirt had not been washed and was where the last guest's dog slept. Definitely not washed. Bathtub was overflowing with a slow leak and floor flooded. The perimeter of the hotel was filthy. Management needs replaced.

Plussat: Location was close to shopping and eateries.

Miinukset: Had to ask 3 different times for extra towels and linen for pull out bed.

Plussat: Free breakfast

Miinukset: I called for towels and was hung-up on by a staff member. When we arrived we were asked to put a credit card on file so that we could charge food purchases etc. to the room, later my husband and children went to the a la carte and were told they only took cash. We were confused because the credit card was on file specifically for purchases. The air conditioning didn't work properly and only cooled one side of the room. The carpet was old and there was old smell in the room. I will not stay there again would not recommend the hotel to anyone...thumbs down.

Plussat: The staff was very nice and able to let us Check in way before 4pm. So thank you to them.

Miinukset: The pool wasn’t very clean and a light was hanging in the pool and it was a safety issue. The breakfast could be way better.

Plussat: Didnt get breakfast

Miinukset: Carpet needs cleaning, Dont need animal!!! People are allergic to dogs...Everybody that weekend complained about this hotel.....

Plussat: Location

Miinukset: Room not ready when we arrived at 4:00 pm,, cleanliness questionable , in adequate parking spaces available people were parked in the unmarked fire zone . They were out of food for breakfast the only explanation being they had a lot of people !

Plussat: The lobby is bright. Breakfast was OK ... The gentleman who drove me to the airport at 6 am was delightful.

Miinukset: The corridors are poorly maintained. My room smelled musty and air conditioning did not work well - 90 outside and mid 70's in my room. I killed two bugs in the bathroom. Morning wake up call was missed COMPLETELY! They forgot the Quality in Quality In

Plussat: Beds were comfortable. Breakfast was good.

Plussat: Liked the room/suite. Like the location due to the fact to continue our trip the major highway is right there.

Miinukset: The ongoing construction. We were aware of it for the last couple years and happy with the changes. Hoping for continued reasonable pricing.

Miinukset: Changed rooms shower didn’t work dirty stains on floors/ furniture no one picks up front desk phone elevator button on 4th floor doesn’t work to go to fifth floor room stunk had to get freshener remote didn’t work

Plussat: My facility was clean(bedrooms, hallways and eating area)!

Miinukset: The main front bathroom's door knobs we're broke and I couldn't lock my bathroom door.