Norfolk hotellia

Plussat: This Hilton is centrally located around many amenities for for the whole family! From a shopping mall, museum and several eateries there’s a little something for all.

Miinukset: The only issue I had with the hotel was the bed. If you like having a very firm mattress then you will sleep like a baby. Unfortunately for my family that is not the case for us so we were tossing around all through the night along with waking up with our bodies hurting.

Plussat: Clean and comfortable. Nice place to stay.

Miinukset: Cost of the parking ($21) but cheaper than say DC or Northern VA.

Plussat: The hotel was absolutely beautiful! Every staff member that I encountered was professional and helpful. The views of the Elizabeth River are amazing!

Miinukset: The water pressure in room 2025 was almost non existent.

Plussat: Did not have to leave the hotel , great dining, entertainment and cozy rooms!

Plussat: Only the way it looked. It's brand new!

Miinukset: Most everything. Long story short, their customer service was off the hook BAD! We were locked in a stairwell for over thirty minutes because the front desk did not us tell how to operate the elevators and did not activate our key cards! We left!

Plussat: Very hospitable staff and luxurious rooms and common areas

Miinukset: Nothing. I had a wonderful experience

Plussat: Convenient location with near proximity to the airport, restaurants and waterfront.

Miinukset: Nothing of note.

Plussat: Excellent location, cleanliness, great staff

Plussat: The hotel is beautiful! Our 19th floor river view room had a spectacular view. The room, bathroom and furnishings were great. Being so close to the water, shopping, and restaurants was so convenient. When we had to take the car, it was easy come, easy go in and out of the attached parking garage. The staff were all friendly and helpful.

Miinukset: We both thought the pillows were very, very firm. Since there were many on the bed, perhaps offer different levels of firmness in them.

Plussat: Everything was wonderful!

Miinukset: Dont change a thing.

Plussat: I liked that this is a very convenient location and many restaurants within the hotel

Miinukset: The lounge on the 21st floor staff wasn't as attentive to the residents. And i took my daughter up for dessert last night but the cookies and things were placed in a middle of a group of people talking..very unsanitary, so i left to buy her snacks that was very disappointing.

Plussat: Great location, fantastic rooftop bar

Plussat: Breakfast was good. Would have preferred bacon or turkey sausage. Location was great to getting to and from ODU. Great restaurants nearby.

Miinukset: First night, the people next door were noisy. There was about 8 pre-teen boys in that room. Also the fan in the bathroom didn't work, hot water in and out during shower and had to jiggle the toilet handle to get water to stop running.

Plussat: Nice friendly service from the staff!

Miinukset: Kinda had small bugs in the room, guess thats to be expected when the housekeeping cleans the rooms with the doors open and people are in and out... nothing major

Plussat: Location was perfect for my needs. Staff was very friendly and attentive. Room was clean.

Miinukset: Double beds should be changed to Queen size beds

Plussat: The rooms were clean. The hotel is well taken care of.

Miinukset: Don't expect much of a view. My room overlooked some kind of power station. But, especially for visiting Navy personnel, this is ideal. My visit went poorly because of system issues. Took 1+ hours to check in.

Plussat: Staff was great and business area was very useful.

Miinukset: No.

Plussat: The staff was friendly and hard working. I appreciated their helpfulness and their efforts to maintain standards of a clearly high volume hotel.

Miinukset: Building maintenance needs to be kept up with. Initial construction was not of a very high standard.

Plussat: Kind staff. Good food. Clean rooms.

Miinukset: No

Plussat: It’s in a convenient location and the staff is just wonderful! Love the breakfast also!

Miinukset: Pool water was cold this visit

Plussat: Great bed, bathroom, and heat/ac control

Miinukset: Nothing could've been better this visit

Plussat: Bed was comfy, room was clean and staff were nice.

Miinukset: The front desk employee wasn't very welcoming and did not explain anything about what the Motel had to offer. We had to ask how to get to our room

Miinukset: Carpet in room is a bit frayed. Exposed to rain when using side entrance to building. Prefer built-in closet for hanging clothes … over amoire.

Plussat: Super close to food and concert venue! Excellent breakfast!

Miinukset: Can’t think of anything.

Plussat: Convenience, room

Miinukset: No everything was great

Plussat: Location was great

Miinukset: Room wasn't ready. Which was ok. They could of put my bags someplace safe.

Miinukset: breakfast did not include much fruit or vegitable, healthy foods.

Plussat: Close to Norfolk Naval Station and next door to ODU. Walking distance to great restaurants and convenience stores. All of the staff is very kind and helpful. You have healthy delicious choices for breakfast which make the start to busy day that much better.

Miinukset: Potential guest should be informed that there is a $8.00 fee per day for parking and that you will be charged $9.90 for Data Services. It may be insignificant to some but significant to others.

Plussat: Location to event I was attending

Miinukset: The coffee in the room was gross.

Plussat: Clean, comfortable hotel with a super friendly and helpful staff. Best free breakfast we've had at any hotel. Location is convenient to many things in Norfolk.

Miinukset: Free parking for guests would be great.

Plussat: Friendly staff and convenient location.

Miinukset: Breakfast choices could be improved a little.

Plussat: The Staff were very good. The hotel and restaurant were clean. The food was very good.

Plussat: My stay at SpringHill Suites Norfolk Old Dominion University was fine. The room was great, staff was very professional and courteous. I stayed at SpringHills because it was close to my son's apartment in Ghent Virginia.

Miinukset: There were extra charges to my bill from the hotel that I did not like or use in order to be charged.

Plussat: Our room was changed without notice, from king suite to two full beds, my bf is 6’4 so was tight fit in a full bed got refunded $20 and was told sorry! Was not pleased, did not sleep well. Was very close to concert venue. Noise from road terrible.

Miinukset: Our room was changed without notice, from king suite to two full beds, my bf is 6’4 so was tight fit in a full bed got refunded $20 and was told sorry! Was not pleased, did not sleep well. Was very close to concert venue. Noise from road terrible.

Plussat: Staff were very nice and polite.

Miinukset: The purpose of my visit was to be in Norfolk early to get a good night's sleep and to give me time to prep for a job interview the next day. When I entered the room, I noticed there was a dirty towel left in the bathroom from a previous guest. When I took a shower the water never got warm so I ended up taking any icy cold dip instead. The TV didn't seem to work at first and I had to keep turning the TV on and off to get the screen to turn on.

Plussat: Great location, friendly staff, comfortable room

Plussat: We liked the style of the room.

Miinukset: We would have preferred being on a floor where no pets were allowed.

Plussat: Cleanliness, check in was fast and efficient

Miinukset: Loved it from beginning to end

Plussat: Everything

Miinukset: The parking

Plussat: The staff was very friendly and seem to genuinely care about our needs.

Miinukset: Cost of parking.

Plussat: Everthing beside one of the tv wasnt working had to call down to front desk and the maintenance had to come in our room and call someone over the phone to fix it while we was in our room but overall we love it here

Miinukset: To make sure all tv are working next time correctly

Plussat: Lovely apartment in walking distance of the city centre.

Plussat: Excellent

Plussat: Staff. At check inn were absolutely precious

Miinukset: Nothing

Plussat: Convenience

Miinukset: Only on side available to access bed

Plussat: Location and parking

Miinukset: High rate for 2 nights

Plussat: The decor

Miinukset: The air conditioner did not work

Plussat: Nothing really

Miinukset: Outdated rooms. No vent fan in bathroom, no microwave, no blow dryer and no bags for the trash cans plus tub was not cleaned

Plussat: Breakfast should be included with the stay.

Miinukset: No microwave in the room

Plussat: Completely nothing except for location.

Miinukset: Arrived at 3am after calling hotel twice I will be late and had to make alternative arrangement. Reason first, was running daily audit and much later, after waiting for 20mins, computer was down.

Plussat: Awesome and staff was great

Miinukset: Having to leave and go back home to work, but will be back

Plussat: Very modern looking

Miinukset: Price and lack of things to do no snack machine

Miinukset: They charge me an additional 19$ for parking, without any permission.

Plussat: Close to the Norva. Walking distance.

Miinukset: Paying for parking

Plussat: Nothing

Miinukset: Our sheets had a stain on it, our remote control did not work and we could hear other people flash their toilet.

Plussat: Staff was super friendly

Miinukset: Alittle out dated

Plussat: Hotel personnel were nice and friendly

Miinukset: Hotel seemed unaware of many problems that existed in their hotel... non working machines, fighting in hallways at night, pool area was trashed and jucuzzi was unusable...

Plussat: Great customer service

Miinukset: Smaller rooms

Plussat: Upscale. Clean.

Miinukset: Cost $19 to park overnight.

Plussat: Clean and economical

Miinukset: Property is old, could use updating

Plussat: Close to everything, the staff are nice!

Miinukset: Nothing, everything are okay.

Plussat: Good breakfast. Comfortable beds. Great CS to greet us when we came in.

Miinukset: The thermostat in the room didn't seem to work properly. It stayed at 77 all night. Too hot. The walls around the sink and in the bath needed a little touch up

Plussat: Clean rooms, and friendly staff!

Plussat: Staff was very welcoming.

Plussat: Close to everything!

Miinukset: Nothing to say.

Plussat: This stay did not disappoint in any way. The very friendly staff,cleanliness throughout and the breakfast options. I can not say enough about how sweet the front desk staff is. The woman who puts out breakfast is helpful and engaging.

Plussat: The room was okay and need some cleaning. Had few spots on the bathroom wall and toilet. The breakfast was good.

Miinukset: I call to extend my stay for a few more days. When I return to the hotel my room was cancelled and giving to someone else. I had no where to stay and was told the young lady spoke with to extend my stay did not note it or make the reservation and they cannot help.

Plussat: The TV channel selection was great!!

Miinukset: Breakfast ended too early - 9 AM. Missed it!!

Plussat: Easily booked at the last minute. Free shuttle to and from airport.

Miinukset: Overall cleanliness should have been better. There was no phonebook, hotel information book,etc to locate taxis, restaurants or hotel front desk information.

Plussat: Staff were quite pleaseant

Miinukset: There was a broken easy chair in the room that was pretty grungy (worn, greasy head stain, etc.). I told the staff and they said they would replace it

Plussat: Staff friendliness

Miinukset: Traffic pattern surround facility. Difficult to access attempting a left hand turn.

Plussat: Convenience and cleanliness

Plussat: great location

Miinukset: rooms are dated, particularly when compared to others in the area

Plussat: Location

Miinukset: Key to the room did not work. It took 5 trips to the front desk. After 5th time, I was given another room.

Plussat: Great locatiob- very close to my conference and the downtown district.

Miinukset: Lobby was nice but room was quite shabby. Hair in the shower and chipped furniture. Normally I wouldn't care but they kept emphasizing what a luxurious hotel it was supposed to be. Also parking was valet only and ridiculously expensive for Norfolk, VA!!!

Plussat: On water....got upgraded to a waterside view without charge.

Plussat: I liked that the room was near the start line of the race we ran and right on the waterfront

Miinukset: I was concerned about our safety in the event of a fire . There was no easy access to a stairway near us and our windows did not open. If there would have been a fire on our floor in the hall or any rooms by us we would have been trapped.

Plussat: The hotel was beautiful and loved being able to look over the water in room.

Plussat: Location was excellent.

Miinukset: Everything is old and outdated. Tub is turning yellow.

Plussat: Lovely hotel on the waterfront with nice views of the harbour. Very close to all the restaurants and shops.

Plussat: Harborside view and highway access.

Plussat: Wonderful customer service, clean rooms and main lobby area and good breakfast buffet. I would stay here again for sure.

Miinukset: Overall everything was great! The price quoted online when I booked was less than the actual charges but that is not a huge deal overall.

Plussat: Location near port and nightlife.

Miinukset: Expensive parking, complicated instructions.

Plussat: It was a perfect Size for Our family of 6!

Miinukset: It was perfect!

Plussat: Housekeeping and the breakfast Personnel for perfect excellent with their job!!

Miinukset: I was very displeased with my room I paid overpaid for the room $--- whichjs $---. for 3 days. I also looked on the internet before I left that Friday and I saw rooms for less.a leaking window with the ceiling falling in by at the window.VeryUnsatisfied

Plussat: Bed was very comfortable

Miinukset: Takes forever to get deposit BACK

Miinukset: Was pretty warm in the room and did not cool off over night.

Plussat: Liked the continental breakfast and also the friendly staff. Very accommodating.

Plussat: Breakfast was great and easy to find. No bacon but that's okay.

Miinukset: I felt we paid about $30 more than the room was worth. But everything about the room was very pleasant. Would love to see more green products in the bathroom like refillable soap, shampoo, and conditioner in the shower.

Plussat: I let was great perfect

Plussat: Price was good. Staff in the morning was very friendly and helpful

Miinukset: Nothing

Plussat: The employees were very hospitable, cleanliness and the arrangements

Plussat: I loved the suite style of separated living and sleeping areas

Miinukset: I would have preferred a walk in shower.

Plussat: The staff was very accommodating and switched out room to double beds with no problem. Very kind and helpful

Miinukset: Breakfast could be better

Plussat: location

Miinukset: bed spread had stains, carpet had stains

Plussat: The staff was cheerful and friendly. The hotel was clean. The price was an excellent value. My daughter used the workout room twice.

Miinukset: We asked for a refill of the coffee during breakfast. After 30 minutes of waiting, we went back to the room to check out. Upon returning to the lobby, the dark roast still hadn't been refilled. We had to stop on the road on the way back home to get some.

Plussat: Staff was very friendly.

Plussat: Everything, especially the staff. The most friendly and helpful we have encountered in our hotel stays.

Miinukset: Nothing keep up the good work!!!

Miinukset: When checking out at 4:45 am, the female was not nice at all and gave us incorrect directions to Norfolk Airport. But, the hotel was awesome.

Plussat: Location

Miinukset: No microwave

Miinukset: The printer did not work in the computer area for guests which did cause a,minor delay at the airport

Plussat: Excellent staff from the front desk to the cleaning ladies. Rooms were clean and comfortable. The hotel is in an excellent location. We really enjoyed our stay and will definitely stay again.

Miinukset: Everything was great! I don't have any complaints.

Plussat: Large room comfortable bed

Plussat: Distance from my office

Miinukset: lock system does not work, have to change multiple rooms and even many rooms lock did not work, took me 1hours t0 get into the hotel room

Plussat: Room was spacious. I think we were upgraded.

Miinukset: Breakfast was ok, a little salty for my taste. Room faced toward the road so we could hear traffic noise. Front desk staff initially gave us the wrong room number and so we had to go back down to get the correct information.

Plussat: The room was extremely spacious, clean, and comfortable. The staff was extremely helpful and friendly. The breakfast was great. And I had an awesome stay overall.

Miinukset: No.

Plussat: Great nights sleep. Bed very comfortable.

Plussat: location, price and room was great size and super price. very clean

Miinukset: Everything was exceptional. exceeded myexpectations

Miinukset: The pet fee wasn’t included when I booked on booking.com so I was charged an additional $100 unexpectedly

Plussat: Location - good access to downtown Norfolk and Virginia Beach Amenities - free breakfast buffet was great! The gym, pool, and billiards table Room - very spacious, full kitchen in the suite was a good deal; made the stay home-like

Miinukset: Our room felt damp and even when we had the a/c on, it didn't feel like there was good circulation in the room.

Plussat: The room size

Miinukset: The price was to high for the location

Plussat: Travel inevitably presents problems for those of us who don't stay in luxury accommodations. The critical element to enjoyment is how staff help us solve these problems. In this respect the staff was exceptional.

Miinukset: The exercise room was not well equipped compared to the last Residence Inn we stayed at.

Plussat: The staff was AMAZING! From the front desk staff, to the restaurant staff, to the housekeepers... all so friendly and helpful! The suites are so clean and the white bedding was so clean and comfy. It was quiet & peaceful.

Miinukset: No

Plussat: Very comfortable pillows and mattresses. Nice full stocked kitchen!

Miinukset: Dirty tissue behind tv. 2nd floor smelled like fry oil. Thin walls. Splatter on walls of bathroom and mirror. Clogged vanity sink. Sub par breakfast with over ripe fruit. Smear on Tv.

Plussat: The entire staff were tremendously friendly, professional and thoughtful. Profound smiles and conversations made us feel like we were right at home. Greeted guests by name!!

Plussat: Nothing

Miinukset: Manger very rude nasty

Plussat: I cant say enough everything was perfect rite down to the flavored infused free water ....it was like being home. A health option for food in a quiet environment.

Miinukset: First I would like to thank the staff that was there on friday morning. We arrived a day early on thursday at an unreasonable hr so checked into a local place until we cld arrive at the marriot the local place was a dump and we were awoken to bugs crawling on our bed friday morning. I called the marriot and explained I had a bine marrow disorder and if it was possible to check in early like 730 am early. The staff said say no more they told me to back up and come over upon arrival they checked us in let us warm up offered us breakfast and coffee. She was very personable. Our stay was amazing it was quiet clean and very comfortable. Idk if I will be here next year but they made my stay here relaxing. We were able to enjoy family and celebrate the holiday. Ty so much.

Plussat: Very Good service

Plussat: Desk staff was accommodating.

Miinukset: Marriott did not have my room available and sent me to a sister hotel.

Plussat: The staff was awesome, it was nice and quiet, and very clean. It was very welcoming and the courtyard was a plus. And the location was perfect, right across the street from the beach and very easy to find. A hidden gem of Ocean View.

Miinukset: The hot water seemed to no last very long or be seemed non existent late at night. It's possible I didn't wait long enough for it to heat up.

Plussat: My husband and I went to Va since NC doesn't need have a NEX and booked the hotel. It wasn't very privy so we didn't expect much, it was very cozy and the guy who owns it was super friendly and made sure we had everything we needed. Also he has a dog that's all the guests bestfriend which made it even better because all the best places have their own dog(:

Plussat: Worst motel I've stayed in. Ever. Never have i been treated so rudly by staff like at this dump. Owner (and only employee ?) is a lazy, racist hater who does nothing helpful for his guests - even with simple requests such as a sheet change. Don't give this horrible person your money there are similar lodging options down the road.

Plussat: I liked that it was affordable; the staff was friendly and accommodating; there were no little brats around. All in all a comfortable stay.

Miinukset: Just a shower and no tub; parking lot is out back and has potholes.

Plussat: The bed and pillows were more comfortable than many hotels I've stayed in 4 times the price, the wifi was strong and fast and the tv was larger than most hotels. The mini fridge appeared new.

Miinukset: N/A

Plussat: ONLY THE VIEW OF THE CITY FROM MY ROOM...

Miinukset: THE LOBBY IS SMALL FOR A HOTEL OF THAT SIZE, THE ROOMS ARE ALSO SMALL, NO MICROWAVES IN THE ROOMS, NO PARKING, YOU HAVE TO PARK YOURSELF OR PAY FOR VALET,( TOO EXPENSIVE), PRICES ON BREAKFAST, LUNCH, OR WHATEVER IS ALSO EXPENSIVE..HALLWAYS COULD GET VERY NOISY AT NIGHT BECAUSE OF ALL THE EVENTS GOING ON THERE AND PEOPLE WALKING AROUND THE PREMISES INTOXICATED...

Plussat: This hotel was perfect for the event we were attending! There was some renovations going on however it did not disrupt our time! One of the front desk staff was VERY HELPFUL with all of our needs! Our room was one on the newly renovated!

Plussat: Renovated rooms were nice.

Plussat: I like the updates the facility was making. Felt luxurious for what we paid through AMEX

Plussat: Beautiful location, however someone should have indicated that renovation was taking place and there were a lot of inconveniences. There should be a reduced price for such.

Miinukset: No

Plussat: Great location and clean.

Plussat: I liked the location of the hotel.

Miinukset: I did not like that the bathroom floors were dirty, they did not have secure WIFI so I could not work from my government computer, the breakfast and the parking was not free, hotel charged me a deposit, which declined they told me it was an error.

Miinukset: Sheets wouldn’t stay on mattress and shower pressure was awful

Plussat: The room was big with modern furniture. The bed was very comfortable and clean. Good breakfast but not so diverse.

Miinukset: not so clean, some

Plussat: Location

Miinukset: Room walls were a little thin

Miinukset: I thought we got a free breakfast but they couldn’t pull it up ;(

Plussat: Location, Location, Location plus the option of purchase the breakfast buffet.

Miinukset: A little noisy as the hotel is under renovation.

Miinukset: We wait til 4pm to get our room pay 420.00 they did not offer late checkout on Sunday I called to ask what time we have to checked out respond was at the 11am I asked one more time not even little late so to we had to wait for you guys in Friday we check at 4 ?

Plussat: The bedroom with a door.

Miinukset: There was no sheets or blankets for the soda bed.

Plussat: Staff was nice.

Miinukset: -No AC!! It was very hot in my room. -Tried to charge me 3 times.

Miinukset: Old old old. Shower was dirty and floor was breaking apart.

Plussat: The breakfast was good. The staff did a good job.

Miinukset: The carpet and furniture in the room was dirty and smelled bad. Most of the cable channels on the guide list did not work. The pull out sofa was extremely uncomfortable. The tub leaked around the edge. The refrigerator didn’t work.

Plussat: Breakfast was good.

Miinukset: It was more like a Motel 6 than a Holiday Inn. The rooms smelled and outside of the bathrooms, everything else was dingy.

Miinukset: Had to change rooms because the first rooms shower doors did not slide and were in disrepair. The second room smelled musty and terrible like a dead animal but we were so exhausted from traveling we just put up with it. Do not recommend this hotel at a

Plussat: Clean & comfortable with friendly staff.

Miinukset: Not the most desirable area. Vagrants around the parking lot.

Plussat: Very friendly and helpful staff.

Miinukset: Light in bathroom by mirror was burned out. Meant to tell them but I forgot. Other two lights worked.

Miinukset: Room was load.

Miinukset: Poor breakfast with very few choices.

Miinukset: Beak fest this poor

Plussat: It's close to the beach. The path is excellent for a relaxing day at the beach.

Miinukset: N/A

Plussat: Pet friendly, excellent breakfast, and right on the beach!

Plussat: We used to stay at this hotel years ago with my parents. It was a good feeling to be back.

Miinukset: I had to go to the second floor using a walker.

Plussat: It was clean, the staff was very friendly, and the room was very nice especially for the price. Breakfast was good lots of choices and clean. The man running breakfast was on top of making sure everything was fresh and clean. The view was amazing.

Miinukset: I had no complaints

Plussat: I was accommodated the entire time I was here no matter what I needed Best Western was there for me. And I'm grateful!

Plussat: Loved it. Just wish I could have stayed longer and would have loved to try the breakfast. Will definitely return for a longer visit.

Miinukset: Thought I had an ocean view room.

Plussat: It was right on the beach it was beautiful

Miinukset: It took the manager about 10-15 minutes to come out so I could check in

Plussat: Location. Price. Staff. The things that make a difference to me were spot on. Charming and convenient location. Friendly and comfortable

Plussat: Very clean and friendly staff.

Miinukset: No

Plussat: Staff was really nice

Plussat: That the beach was right behind the hotel and size pool! Breakfast was good!

Miinukset: I didn't like that the tub wasn't clean and when my boyfriend told a housekeeper they gave him paper towels and spray to clean it.There was a hair ball in the shower that made the water back up. I had to remove it. It was gross.Too many flies at breakfast

Plussat: Helpful staff and great view of the sea if you are put in the property on the right hand side

Miinukset: It’s away from the centre of Norfolk but it is what it is, if you want a closer hotel then book it !!

Plussat: Helpful and courteous staff

Miinukset: I was in a smoking room that smelled like someone was just in the room smoking. The butt was in the disposal and it took me sometime to get the odor out  so I could sleep

Miinukset: I arrived at 4:00pm, I was told my room wasn't ready yet. It took two hours for them to clean it. So I wasn't able to check in until 6:00pm. It was very inconvenient.

Plussat: The hotel is just a block away from Food Lion, Starbucks and Target, which made getting supplies easy. The staff is super-nice, and the exercise room has a nice selection of equipment. wifi reception in the rooms was good.

Miinukset: They could use a usb outlet somewhere for charging stuff, as part of the desk clock or lamp, or built in somewhere. At this point they might as well go straight to usb C.

Plussat: Spacious room

Miinukset: Too many grungy people there

Miinukset: The hotel needs repairs and renovations.

Plussat: I like the location

Miinukset: I was place in a smoking room and don't smoke. The room smelled like cigarettes and I had to go and buy some spay to stay in the room. Unfortunately there was not another room to be moved to.

Plussat: It was close to where we needed to go.

Miinukset: Our first room had some issues with the shower so we were moved but to a side where it was near Road and noisy, plus we had a dog in room across hall. The washer and dryer room had water all over the floor, also said queen bed but seemed like regular size. My bill was charged 1.00 more for room fees per day so had over $5.00 charge not anticipated. Despite all the above. The staff were friendly and addressed all our concerns upon telling them.

Plussat: Though I could have cooked my own breakfast, I still would have liked a hotel provided one.

Miinukset: I didn't like that the floor in front of the heating unit was always wet. I had flip flops with me so my socks stayed dry when I had my shoes off which I never wear inside my room.

Plussat: I loved it and will be staying again

Miinukset: I loved it and will be staying again

Plussat: it was in a good location for shopping & eating. it was about 5 minutes from where my mom was in rehab. in housekeeping she was very helpful & polite.would ask if everything was ok & if we needed anything & she made sure we had it.

Miinukset: Only the downside was that you dont get room cleaning everyday.

Plussat: Right near mall and restaurants. Also liked the free laundry they offer

Miinukset: Needs more onsite beverage options in drink fridges. Diet or grape soda were the only options for a few days and there arent vending machines.

Miinukset: Carpet was ripped. We were suppose to be in a suite with a separate living room. It was not a separate living room and the couch was missing. Room had a funny smell.

Plussat: The staff, warm cookies, business center is convenient, WiFi, comfortable pool, it's pet friendly and it's located near major highways, the airport, an outlet mall and gas stations.

Miinukset: It's outdated, not the cleanest room that I've stayed in, the toilet didn't flush properly, there isn't a guide for the tv programs, and the elevator has a musty smell and the hot tub isn't very hot.

Plussat: The cookies. Also, it was very close to the Norfolk airport. The location was convenient for me to do the family plans I was traveling for in the first place.

Miinukset: My kids wanted to use the indoor pool because we haven't spent the night in a hotel in a very long time. The large pool was too cold to swim in and the hot tub was too hot to enjoy. It's understandable that the pool wouldn't be maintained regularly during

Plussat: 2 pools, clean rooms, quiet hallways at night and warm cookies.

Miinukset: Double beds too small for 2 adults

Plussat: Amazing service,

Miinukset: Water pressure was poor

Plussat: the cleanliness of the room was exceptional! moving forward i will look for DoubleTree first!

Miinukset: There was nothing to not like! if you want extreme pickiness,maybe add an herbal tea in the room... :-)

Plussat: Everything

Plussat: Friendly staff

Miinukset: Bed was awful and mattress and pillows need to be replaced. The hotel is due for a complete remodel and was not what I expect from Double Tree.

Plussat: Cleanest and staff

Miinukset: No balcony

Plussat: I loved this hotel, the lobby was beautiful and clean, the room was cozy, and they have 2 pools and my kids loved it! The warm cookies they offer upon arrival aren't bad either. I would definitely stay again.

Miinukset: Downside is the double beds are not comfortable for 2 adults at all and the room didn't have a microwave, but my daughter did notice the lobby offered a microwave for guests.

Plussat: The cleanliness of the hotel. Oh and the cookies was delicious.

Plussat: Location

Miinukset: Check in

Plussat: Pet friendly and the warm cookies!! Staff was very friendly also!

Miinukset: Construction all around made it challenging to enter and exit.