Novotel Jakarta Mangga Dua Square

The hotel is generally well maintained as a four star hotel (compared to other four or even five star hotels in the country). The rooms are clean and large and generally well equipped for a 4 star hotel. The air conditioning worked properly. The breakfast offers many choises of Asian food but less European ones. The fruit choices are very poor. The location is good with a mall next door for shoping and also there are several restaurants arount. The hotel is about 15 minutes with taxi from the old city of Jakarta where several museums are available and other attractions.

I stayed two nights at the hotel. I was given a room on the 5th floor which was near the gym and it was noisy (very annoying low frequency noise from the music speakers of the gym). The gym operates from 06:00 to 21:30. I asked the man at the reception to change my room and he said, no worries, because the gym will close at 21:30 but he did not tell me that it will open at 06:00 the next day. Finally in the next morning a lady at the reception gave me a new room on the 7th floor facing the fish pond which was indeed very quiet. Conclusion: Do not stay on the 5th floor because except from the gym there are also other noisy activities (it is also the breakfast/restaurant floor) and do not take a room facing front (on any floor) because there is noise from the street all night especially from the passing motorbikes. The rooms facing the pool and the fish pond are quiet. Also, it seems that there is no consistency for the services supplied in the rooms. My room in the 5th floor had no bath robes (while the room on the 7th floor had only one, although it was a double room) while two light bulbs would not work and also the sink (washbasin) in the bathroom would not work properly. In the room in the 7th floor all equipment worked all right. This is a very busy large hotel and if you hate being all the time surrounded be many people going back and forth (especially in the breakfast area) do not choose it.

الموقع

Bad service and not that much clean.. The breakfast was limit item

Quietness and WIFI is good as well

Rude, unfriendly , unprofessional receptionist