Living Hotel

It is small and fairly quiet, the pool is nice. The rooms are basic but clean-ish. The common area and shared kitchen is useful and nice. It’s very close to restaurants, shops and the beach. It has potential to be very nice if it changes management.

A few areas to improve: 1. Customer service was horrible to non existent. We arrived at 6pm to find reception closed. If you have unusual hours the hotel MUST email that in advance or liaise on arrival timing. There was a sign directing us to a shop to get keys but the hotel staff had not left them any information at all. Long story short, the shop staff kindly helped us get in a room but the hotel staff later moved us two more times. Before the final time, they asked if we wanted to move to the third room and we said we prefer to stay put because it was more hassle. They said okay sure, so of course we unpacked. THEN only one hour later they forced us to move again! The manager or owner claims reception is open 8am - 5pm but we only saw her from 10-2, sitting on her phone doing nothing, ordering staff around. She didn’t even say hello to us or apologise for forgetting us and moving us three times. We were invisible to her. I feel so sorry for her staff she must be a nightmare to work for, totally unorganised, lazy and rude. Theoretically you can book activities or yoga there but good luck finding anyone actually working reception to help. We ended up finding our own things which was easy to do along the road following ads and signs. 2. Cleanliness issues. The place wasn’t totally dirty, but it fell short of anywhere else we stayed in CR for the same price and class. Our pool towels were stained, there was a lot of bird droppings by the pool that was cleaned up but not regularly enough, and there was a column of ants coming from one of our walls across the room out our door. Look, I’m not fussed about a few bugs but this was a total ant infestation they were ignoring and we had to spend an evening (since no one works past 2pm there!) killing bite-y red ants that were getting into our bed. We then found where they came from and used first aid kit tape to stop their entry ourselves. The maid was kind and helpful, the others not great.

L

Green pool. Leaky toilets. Security not on the job.