Due to the delay arrived home 12:30am. By the time could go to bed was 1:30am. A ruined next day at work feeling exhausted. It is not "lost time" of that evening, but miserable next days as well.
The wait for luggage at LAX was too long
Pro: Flight attendance were attentive, lots of leg room. Cons: Boarding was late and chaotic, No on air entertainment, no food served other than pretzels for a 6 hour flight.
Boarding should have been from the rear to front. It would be more efficient. About food and entertainment, it was a very short flight so understandably, these are not applicable.
First flight since Covid, and really impressed with the kindness and professionalism of everyone from security checkpoint to deplaning especially since there have been incidents front and center on TV with unruly passengers. Love Alaska.
Better explanation about the process of volunteering to check a bag.
Plussat: "Very few people on the flight. Plane was clean, in good condition. Boarding was straightforward. FA's were attentive and keen to please."
Miinukset: "One little cookie. I could not log on to the in flight entertainment."
Plussat: "Crew were very pleasant. Flight was on schedule."
Plussat: "Upgraded! Excellent service throughout,"
Miinukset: "Longer flight?"
Plussat: "The premium seats, snacks and drinks that come with."
Miinukset: "There needs to be power outlets on the smaller planes. I paid to upgrade to premium and there was no power outlet"
Miinukset: "Need to turn off lights. Being under a florescent light for 4 hours sucks. Turn it off. Let me sleep."
Plussat: "Crew! And comfortable seats"
Miinukset: "You need to do a better job at facilitating/improving your bag tagging process. Also please prioritize accordingly so that passengers with short connection times are served first."
Plussat: "Seats on Alaska seem larger to me. The star aligned and we were able to take off a solid 10 minutes early (which helped us arrive early)."
Miinukset: "If you don't pre-download their entertainment app you have to pay $10 to rent a tablet."
Plussat: "Flight attendants kind and understanding."
Miinukset: "Mechanical issues making nearly an hour delay."
Plussat: "Movies were free"
Miinukset: "We were delayed for over three hours, then food was delayed after we not eating for hours and hours. The seats are the smallest seats I’ve ever sat in on a plane. Can barely fit a small carry on sized bag under the seat in front of me. Ran out of food less than half way through the flight. Offered zero compensation."
Plussat: "Best flight ever. Order from seat. Free movies. Nicest flight attendants. Arrived early. I wish every flight were like this!"
Miinukset: "No choice of snack."
Plussat: "Great customer service, fast boarding, media available was good."
Miinukset: "No outlets to charge electronics. Plane itself seemed a bit on the older end."
Plussat: "Long lines at checkin, was in line for +45 minutes, several people missed their flights, it was not the best time to be training attendants as it held up the lines"
Plussat: "Food for purchase - which is normal in the US. Expected experience in all categories."
Miinukset: "Checking in took more than an hour. I was flying internationally so was limited to one queue. Thanks to TSA Precheck there wasn’t additional stress. It may have been nicer to have more than one agent handling the International groupngogem the queue length and nature of the trips, which are generally more complex."
Plussat: "I checked my baggage with ease.The whole trip was without any inconvience. My daughter in CO made my reservations both ways thru you. I appreciated the great $fare. We will use you again . Thank You, Merry Christmas!"
Plussat: "The staff was very friendly. I loved the humor of the flight attendant who have the safety briefing! It’s very nice that you offer complimentary wine or beer. I cannot give 5 stars for food or entertainment because the flight was so short there was no entertainment, and only snacks. I’m not complaining though. Overall it was a great flight."
Miinukset: "The flight was delayed for mechanical reasons, but I’m happy that Alaska Airlines takes safety seriously."
Plussat: "That we were in the air"
Miinukset: "That I waited 3.5 hours bc of a delay when I could have been with loved ones not stressing about my flight. Also, how long it took to notify customers. I love Alaska Airlines, but it's the little things that set you apart. Don't lose them!"
Plussat: "I changed my seat so a family could sit together. The seat I took wasn't quite as well located as the one I gave up so the attendant was so generous giving me a free movie and wine!"
Miinukset: "I liked everything. No complaints"
Miinukset: "No actual meal given to passengers unless you paid for it"
Plussat: "I didn't participate in entertainment or food so I don't have a rating for those items. The flight was fine however there were two people near me that were coughing profusely. Two days after flight I got the flu I don't know if there is a way to better control this kind of thing from happening but I will be wearing a flu mask from now on."
Plussat: "Very Happy with Hot food"
Plussat: "On time and effortless."
Plussat: "Great crew and quick flight."
Miinukset: "I only put an okay for boarding due to an extra 20 minute late, but that really wasn't bad."
Plussat: "I enjoyed it :)"
Plussat: "Good service. Good food options. Reliable flight. Easy check in & quick baggage pick up. Thx."
Miinukset: "Too much heat on flight."
Plussat: "Cheese plate was great as always"
Miinukset: "Late and chaotic boarding. No clear lines and just a mob herding toward the counter to board."
Plussat: "The crew was courteous and professional."
Miinukset: "The seats were too close together. For someone that is tall, the airline standard that is followed is inadequate without paying an up-charge."
Plussat: "Love how fast we all boarded and were situated."
Miinukset: "Hanging out for 30 minutes in the plane."
Plussat: "Alaska is one of the best airlines to fly these days, and I've flown most. I have my mileage program on another airlines but I'd switch to them all the time if I could."
Miinukset: "Ok, crew was ok, we arrived an hour early. Everything else was terrible to bad. No food in 6 hr flight?! Given a single tiny bite sized cookie, and only 2 small glasses of water, soda or juice. I'm a tall size 0, who still found the seats uncomfortably tight. WIFI was not included. We had to pay & pre load their app before the flight. Costumer service gets 2 out of 5 rating, giving 1 for showing up 2 for being dolled up"
Plussat: "The entertainment is the only few good things left, since it does not depend on service"
Miinukset: "Even thought, it arrive on time. It started with a delay. And it continue a second delay. If they would have let me know earlier, I would have just good time in the lounge. I have been trying to maintain status by flying with Alaska or its partner. But I kind of regret paying the extra. I should just pay the cheapest, because I've got the cheapest service anyway. They don't give me a free drinks, until I ask for it. And then when I request for a chocolate, they give me an either or choice. Well, if everything is on good timing, I would be fine. Since the delay, I thought they would make it up at the service ... Nah ... Oh well, next year, just find a better value airline. I hope Alaska would dump all their service, and adopt entirely virgin service. The only good thing about Alaska is probably its operation."
Plussat: "Attendants were very friendly and flight arrived early."
Miinukset: "We were stuck on the runway for 30 minutes."
Plussat: "Leg room and large overhead bins. Offered to check our carry on at the check in counter for free."
Miinukset: "Suggest boarding the plane in 3 main groups instead of 2."
Plussat: "Flight was 40 mins early!"
Plussat: "Everything was efficient and quick. Plane was clean. Crew was responsive."
Miinukset: "No entertainment. Temp of plane was warmer than usual and above head fan didn't seem to work."
Miinukset: "First off the back flight attendants were rude. When I got up to use the restroom unfortunately it was while they were still serving drinks, I was in seat 6F and I said excuse me to see if I can pass them to use the restroom but I was ignored. So I patiently stand behind them until about row 20 and at this point the lady says oh just use first classes restrooms so I go. While in first class that attendant says I can't use this one and then another one tells me just go ahead by time I get back to my seat the cpatian comes on the intercom to tell everyone rows 6-30 something to only use the back 3 lavatories.. On top of that the hot plates made me and my husband sick!"
Plussat: "Staff was friendly and boarding and unboarding was swift."
Miinukset: "The seats weren't that comfortable and not much leg room."
There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
Facilities for short connections.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Kiire oli nousuun mut kerettiin ksikki hyvin
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Dreamliner was comfortable and entertainment system good
Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Plussat: "Everything perfect and arrive to destination on perfect time."
Miinukset: "All positive."
Plussat: "Klm's consistantly high standards in everything they do."
Plussat: "The crew."
Miinukset: "The time between flights."
Miinukset: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Plussat: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Miinukset: "Food quality was not so good."
Plussat: "Nice staff and no delay"
Miinukset: "Instead of crisps maybe a bit of cheese or crackers"
Miinukset: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Miinukset: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Plussat: "It was all fine"
Miinukset: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Miinukset: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Miinukset: "Flight cancelled"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Crew were great, food, entertainment, seat and everything else was great as well."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "Inflight was better than I expected. But needs upgrading air crafts."
Plussat: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Miinukset: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Plussat: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Efficient boarding system, clearly signposted. Professional staff"
Plussat: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Miinukset: "Boarding was chaotic and congested with not much information or order."
Plussat: "Restrooms clean, decent food and drink, nice cabin crew."
Miinukset: "No complaints"
Plussat: "Snooth and efficiënt with a KLM service"
Miinukset: "No entertainment"
Plussat: "Nice flight ...was comfortable travel ...good food.Thanks"
Miinukset: "No such things"
Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Plussat: "The attendants took great care of us. Super smooth flight."
Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plussat: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Miinukset: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Miinukset: "suitcase didn't turn up, although connection was quite tight"
Plussat: "Great food"
Miinukset: "Sears we're toooo small"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Plussat: "Jet airways flight till mumbai"
Miinukset: "Poor legspace in Klm flight till Amsterdam"
Miinukset: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Miinukset: "Only one queue for boarding. Flight late on arrival."
Plussat: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Miinukset: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Good cabin crew, Wi-Fi availability al through my trip.
Miinukset: "The food was not as usual."
Miinukset: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Miinukset: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Plussat: "Nice and attentive crew."
Miinukset: "Seats not comfortable in premier economy."
Plussat: "The crew was excellent and surprisingly the seats were comfortable."
Miinukset: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Plussat: "Crew was attentive. Timings were spot on."
Miinukset: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Plussat: "Crew was ok and servicial"
Miinukset: "Food and reception at door of boarding"
Plussat: "Crew was amazing. Service and food was good."
Miinukset: "Random TSA check was not needed at the end when boarding."
Plussat: "The crew was friendly!"
Miinukset: "Once again no vegetarian options."
Plussat: "Flight was delayed 4 hours with no explanation"
Miinukset: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Miinukset: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Plussat: "DIY snack area"
Miinukset: "Food and seating"
Plussat: "On time, staff was nice."
Miinukset: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Miinukset: "shuttle from terminal to plane takes a long time. Flight left late"
Plussat: "It was only 2 hours"
Miinukset: "Small plane, no movies"
Plussat: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Miinukset: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Plussat: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Miinukset: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Miinukset: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Miinukset: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Plussat: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Miinukset: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Miinukset: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Plussat: "Boarding was on time"
Miinukset: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Miinukset: "Screen broke half way through flight. Food was poor"
Miinukset: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Miinukset: "Flight cancelled because of weather"
Plussat: "Arriving safely."
Miinukset: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Plussat: "Free snack and drinks. Good service."
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Plussat: "On time departure and arrival"
Plussat: "the Airline"
Miinukset: "The Airport, Security, Boarder control."
Plussat: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Miinukset: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Miinukset: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Plussat: "Nice Flight Attendants Good Food"
Miinukset: "Flight was delayed by 1.5 hours"
Plussat: "The boarding process was smooth and the crew friendly. Flight ran on time."
Miinukset: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Plussat: "Loved the movie selection and the food was good too."
Miinukset: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Plussat: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Miinukset: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Plussat: "cookies were great"
Miinukset: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Plussat: "Kind, courteous, attentive crew. Smooth flight."
Plussat: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Miinukset: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
Plussat: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Plussat: "The in-flight entertainment wad quite nice, even though the screens were old."
Miinukset: "The vegetarian meal was tasteless. I expected way more."
Plussat: "Everything good more or less."
Miinukset: "Planes where not updated. I would like planes to be more up to date like other companies."
Plussat: "Clean plane, efficient crew, food OK. Boarding was organized"
Miinukset: "No entertainment and no power plug to charge devices."
Plussat: "Courtesy staff excellent!"
Miinukset: "Console for gaming poked guy in front. Needed joystick"
Was sad to get back home but the flight back was great!
I am not an airline worker, so I can not judge or give opinions on the job. I do think the overall company needs an overhaul to get their stuff together. It seems like everything is very jumbled, unorganized and unhappy, compared to other airlines. I have flown w/ American 3-5 times over the last 3 months. Every single time, there was something going on. My husband and I are flying American to London, in October, to visit our son. We told him to anticipate delays and cancelation.
Boarding g groups seem useless.
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
By far the worst flight experience I have ever had
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
Plussat: "Non stop flight. Excellent departure time."
Miinukset: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Plussat: "Crew was great."
Miinukset: "No water or snacks offered on either flight down. Flight delayed in Charlotte for 3 HOURS due to mechanical issue with first plane. No compensation for such a long delay."
Plussat: "That we got there on time. And landed safely."
Miinukset: "Honestly I have no complaints but they could at least serve something for a 6 hour flight"
Miinukset: "Less crowded."
Plussat: "Crew was awesome...love AA crew! Always and this time superb!"
Miinukset: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Plussat: "On time, main cabin extra was great, crew was nice, entertainment was great."
Miinukset: "No criticism"
Plussat: "Crew was nice, entertainment was good"
Miinukset: "Food was mediocre"
Plussat: "Once boarding, we didn’t wait long for take off."
Miinukset: "Being on time."
Plussat: "Nothing. Have not flown American airlines for the past 15 yrs because they always managed to have mechanical problems, delays, etc. Flew with then for the first time since, and again, mechanical problems. They kept us inside the plane for two hours. Because of that delay I missed my connection."
Miinukset: "The hotel they put me in (Holiday Inn Airport) is like going back to the 70’s. Horrible experience overall. Needless to say, not flying American Airlines ever again."
Miinukset: "My luggage was delayed. I received it the day after"
Plussat: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Miinukset: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Plussat: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Miinukset: "Better seat options and more comfortable seats"
Plussat: "The crew was very nice and friendly"
Miinukset: "There was a technical difficulty with the plane, which made a short delay in our flight."
Plussat: "Ok trip"
Miinukset: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"
Plussat: "0ntime quick boarding"
Miinukset: "cost to check baggage"
Plussat: "We arrived in Charlotte early and I had enough time to grab a quick meal and hit the road."
Miinukset: "None. Americans Airlines has the best airline service."
Plussat: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Miinukset: "I prefer personal entertainment systems."
Miinukset: "Flight was delayed 4+ hours due to weather. Gate agents did not communicate well, were rude and not helpful."
Miinukset: "3 boarding doors less than 50 feet apart with departures leaving within 15 min of each other created a difficult to penetrate gaggle."
Miinukset: "Everything sucks"
Plussat: "I didnt like anything about it"
Miinukset: "American knew it had a problem and never resolved it - delaying our flight by minutes every few minutes - we had 38 text messages indicating a change. In addition the crew "aged out" so we had to get a second crew - waited for that. the first plane had a mechanical, the second plane had a mechanical - more lengthy delays then finally the last plane was fine - but was again delayed by yet another hour for a total of 7 hours delay. Our compensation? Non existent."
Plussat: "everything but the cabin temperature. it was very hot and uncomfortable."
Miinukset: "Too warm in the cabin."
Plussat: "Can’t say anything good"
Miinukset: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Plussat: "The seats were comfortable and the attendants were super nice"
Plussat: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Plussat: "Mostly everyrhing"
Miinukset: "Food was so so"
Plussat: "We landed 8 minutes early although we left 20 min late"
Miinukset: "No food, no entertainment on a small plane"
Miinukset: "No personal space or legroom. Uncomfortable seats."
Plussat: "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"
Plussat: "the clerk at the boarding desk was kind"
Plussat: "The Check In Agents were so kind and helpful especially when they found out we were having a rough time with a family situation.....So blessed to have those two ladies working for such a magnificent airlines"
Miinukset: "you have become like the rest of the wolf pack......charges on everything! Try become like Pan Am of days of old!"
Plussat: "the flight was on time"
Miinukset: "the seats are too close together. I understand the desire to maximize quantity; I do however think that AA has gone too far. Leg room is necessary, not a luxury. The cost of the ticket should include leg room."
Plussat: "Grest staff"
Miinukset: "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
Plussat: "Very quick connection"
Plussat: "Friendly crew"
Miinukset: "3 hour delay"
Plussat: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Miinukset: "Time was on point. And the flight was smooth. No complaints"
More people at check-in but I understand there is staff lacking.
Good economic flight Got me here
Sold out flight. Attendants were busy and forgetful. Probably stressed like all of us.
The flight was hours late and caused me to miss my connection to Boston. Iberia was slow to fix things at the airport and ended sending me to a low-budget hotel. This was a bad experience overall and I will likely discontinue using Kayak again going forward.
Plussat: "Iberia is great"
Miinukset: "Great airline Iberia is great"
Plussat: "Not much to like."
Miinukset: "The crew at the gate needs a serious lesson on customer service. They are the rudest people ever and can’t speak an ounce of English. They give a bad impression towards Spain in general and the courtesy provided within. There was no entertainment onboard and no food/drink served."
Miinukset: "To be honest, i feel like your pricing is very misleading. I was not prepared to pay $60 per bag in luggage fees. For an international flight, I believe your site should be much more clear in stating whether the fees paid will include luggage or not. I will consider other options in the future to avoid this unpleasant surprise at the airport."
Plussat: "Flew with the company Iberia was very good service ,easy flight ,good food ,all liked"
Plussat: "Todo excelente, ningún problema, el abordaje, el servicio dentro del avión, el personal, todo como debe ser!"
Miinukset: "Ningino, no hay quejas al respecto, no hubieron retrasos, todo se realizó de acuerdo a la establecido"
Miinukset: "We didn’t go"
Miinukset: "The food was bad."
Miinukset: "Lost our luggage"
Plussat: "Excellent service , good food . Ahead of time flight"
Plussat: "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."
Miinukset: "Sits are too tight. Honestly impossible to be comfortable"
Plussat: "Nothing special"
Miinukset: "Nothing special"
Plussat: "The entertainment system is pretty good. Touch screens work great, and you can charge your phone. The plane itself is fairly up-to-date, and the headrest is adjustable and very comfortable."
Miinukset: "I am 6' / 183cm and 210lbs / 95 kg. The seats are quite narrow, and little legroom. I don't think I'll fly them again."
Plussat: "The flight is barley an hour so nothing was served. I was glad I had water on me. Other wise it was a easy flight"
Miinukset: "It was hard to hear the woman when we were boarding."
Plussat: "Other than that I landed safely. Nothing"
Miinukset: "From the staff to the food but mostly the staff. I have never experienced worse customer care then this. Pretty bold statement since I’m a New Yorker. Flight was delayed and it wasn’t weather related. Too much to complain about . Never again will I travel with them."
Miinukset: "Our seats was almost the last seat of all our flights, even we checked in very early."
Miinukset: "the portion Tel Avivi Madrid was very poor. The plane was very old the business clase very bad. The seats were very old No space for the foots and NO entreatments service available. This in a five hours flights, Just horrible."
Miinukset: "Iberia allows kids to abuse other passengers. I asked a flight attendant to stop this abuse after I was bumped in head a number of times by a kid that was jumping across a row a seats in front of mine ,the flight attendant told me that I should tolerate this abuse because it was from a kid,then proceeded to tell me that if I did not want to go throughout this abuse ,I should fly in a private plane. I felt irate at such response from a flight attendant and responded that I will never fly Iberia again. I wanted the attendant to talk to the parents and ask them to control their kid from abusing the adjacent passengers.I felt the impulse to talk to the crew chief but decided against it simply because I would do them a favor if they listened. Truthfully I think carriers with such attitudes deserve to go bankrupt and I hope they do."
Miinukset: "Your bag people are thieves."
Plussat: "Good on board movies."
Miinukset: "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher rows."
Plussat: "Exit row seating has plenty of room"
Miinukset: "The cabin temperature was unbelievably low, everyone was complaining about how cold it was, rubbing and blowing on our hands. The woman next to me was concerned about being made sick because of prolonged exposure to cold. Then they forced us to buy blankets for 25 euro. Unless I hear that this flight was unique I won’t ever fly level again no matter how discounted the airfare"
Miinukset: "Small plane. Poor landing."
Plussat: "goed attention in Iberia A320 600 and very wide"
Miinukset: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Miinukset: "We were delayed two hours after boarding while the ventilation system was repaired. Some people got water...others not. We were the one not given water."
Miinukset: "Puse un reclamo pues me cobraron 150€ por un perrito de soporte médico y no me han respondido al respecto."
Miinukset: "The crew is so rough, never smiling, and speaking very poor English. Well, it was Iberia, and they are famous for that. When the Spanish company will address the fact that customer service should be their top priority is still to be seen."
Miinukset: "Could not board the plane as it was overbooked!!!!!"
Plussat: "Attention and FOOD! Although it was a very small brunch it was amazing!"
Miinukset: "Delays delays delays!!! Terrible!! We were waiting 7 hours!! No compensation was offered!"
Plussat: "I liked the food and the fact that we could have wine with dinner."
Miinukset: "I didn't like the boarding procedure. There was an announcement for business class first, but then there wasn't enough said about the rest of the boarding i.e. "Group one can board now." Everyone was moving forward whether they were in group 1, 2, or 3. It was disorganized and not handled in a fair and efficient manner."
Miinukset: "1 hour delay upon arrival die to no available gates"
Miinukset: "There is no room for legs he flight was not comfortable .For flight more 5 hours,a plane must be larger,than AB 319"
Plussat: "great service and nice flight. great pilots and safe trip."
Plussat: "movie and tv show selection was great. Helped bide the time"
Miinukset: "A little cramped for my legs."
Plussat: "Great space between seats, and very nice staff"
Miinukset: "NO HUBO ENTRETENIMIENTO, EL AVION NO LO TENIA. EL PASAJE SE SENTIA INTRANQUILO . Y ESO HACE QUEEL VIAJE RESULTE MUY MOLESTO. ALICIA"
Plussat: "I felt rushed when eating. There was not enough time to eat when they were coming to offer more bread and coffee. They were in a hurry to pick up. Food was short"
Plussat: "Everything was great."
Miinukset: "Boarding was a bit late."
Plussat: "Chaos at the airport, but as soon as inside the airplane almost everything was excellent. Head stewardess in Eco was phenomally friendly"
Miinukset: "One staff member extremely unfriendly to everybody. Also, Iberia was not able to sit groups together."
Plussat: "Seats were surprisingly good, even though we could only get two center seats. There were no available business class seats, but now I'm glad I saved the expense as the economy seating was quite comfortable. They took good care of us with food and comfort, and the time passes with plenty of movies to watch."
Miinukset: "Can't help it, but Heathrow is just so big, and requires extensive walking, bussing from one terminal to another, then underground trains, and waiting at the C gates which don't offer the range of restaurants that the main terminal does. But we had 2 1/2 hours to make the connection and there was plenty of time with baggage checked through."
Plussat: "I liked the entertainment, the food and the good service from the ladies and gentlemen"
Plussat: "The in flight entertainment and personal touch screen were great. The captain seemed to do well with abating most turbulence."
Miinukset: "The cabin crew weren't all that friendly and were super stingy about giving out water during the flight. The legroom was very limited compared to my last trans-Atlantic flight."
Plussat: "Very uncomfortable seat from Iberia Airline.The cushion was almost down to spring. Need to upgrade. Crew are not very helpful. Service is not good. Specially at the Airport, speaking English is very bad. I need an assistance to request for PRM ASSISTANCE for wheel chair, I don't believe that he don't speak English at all, Why would he be in that position. It should have bilingual person. I'm sure whether he pretend too I have walk back & forth to get help for information to have it translate to Spanish. All He does is make priority to all local people, it took one hour to get the wheel chair & then by transfer to intl national airport by bus took another hour, we check in @ 8:30AM by the time we get into the terminal was 12:30PM the flight leave 2 12:45PM. What a service. I will never ever flight with Iberia Airline. What a BAD service. Communication by itself is very very bad, the airline crew hardly can speak English. We have 6 people. We will definitely not recommend Iberia Airline. Thank you."
Plussat: "Everything. I made a mistake in thinking sandwich was for free and flight attendant did not hesitate to take it back without charging me for it"