Halvat lennot Costa Ricaan

Miinukset: "Free wifi"

Plussat: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Miinukset: "Nothing"

Plussat: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Miinukset: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."

Miinukset: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Plussat: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Miinukset: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Plussat: "Muslim food"

Miinukset: "When its rain we shouldn’t walk to the air plain"

Plussat: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Miinukset: "Move the drapes a few more inches back."

Plussat: "Reclinable seats."
Miinukset: "The food!! The lights could be dimmed as it was a night flight."

Plussat: "Crew was helpful and food was very good"
Miinukset: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Miinukset: "Staff rude and short"

Plussat: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Miinukset: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Miinukset: "Flight cancelled"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Miinukset: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Crew was nice and efficient"
Miinukset: "Economy seats don’t recline enough."

Plussat: "The flight arrived a few minutes early."
Miinukset: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Plussat: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."

Plussat: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Miinukset: "tough to sit on a plane for 9.5 hours"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Miinukset: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."

Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."

Plussat: "Nice crew; clean plane; decent dinner"
Miinukset: "No entertainment system; insufficient knee space"

Plussat: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Miinukset: "there was no lounge close to our departure gate"

Miinukset: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Plussat: "I got some rest"
Miinukset: "unable to charge my phone or watch movies"

Plussat: "Friendly staff, good service and on time departure/arrival."

Plussat: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Plussat: "Service impeccable!"
Miinukset: "They have one line of executive class after the kitchen and toilet, is very noisy."

Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Plussat: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Miinukset: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Plussat: "Good multi media access and content"

Plussat: "Crew was very helpful.food"
Miinukset: "Food was not upto the mark."

Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Plussat: "Catering is ok"
Miinukset: "Seats comfort really old school"

Plussat: "Easy airport business"

Plussat: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Miinukset: "Nothing. This is filler text to meet min characters."

Plussat: "Flight attendants tried their best given what they had to work with."
Miinukset: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Plussat: "Service was good"
Miinukset: "Delay"

Miinukset: "I slept didn't have snack offered and no entertainment"

Plussat: "Nothing"
Miinukset: "I wish kayak gets back to customers .. very poor customer service .. flight delays .. no proper assistance"

Plussat: "Although we left late, pilot and crew kept us informed on why we were delayed and what was happening."

Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"

Miinukset: "Unnecessary delay"

Plussat: "The crew were above friendly, calling you by name and were very accommodating."
Miinukset: "Plane was older, seats were grungy and the onboard entertainment was not updated, i.e: small screens with poor visibility, some screens did not even work for some passengers, limited amount of movies/entertainment for a 10 hour flight this was disappointing and seriously makes me reconsider flying British Airways ever again."

Plussat: "Boarding and on time departure."
Miinukset: "Nothing to dislike"

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Plussat: "Fed twice enroute"
Miinukset: "Did not hand out landing cards during the flight"

Miinukset: "First flight cancelled. Customer service hung up first time. Almost 2 hours on hold to reschedule"

Plussat: "One of the members of our party needed extra assistance because of an injury. We let BA know ahead of time online, and there was someone waiting to help at every connection and step of our travels. The staff and crew definitely went above and beyond to make our trip easier and more comfortable."

Miinukset: "Just believe overall they could do better"

Miinukset: "Late departure caused down stream issues."

Plussat: "i was cold and i woke up to find an *extra* blanket on me. quickly unwrapped it and put it on and all good after that."
Miinukset: "ba website messed up our meal selections. luckily the staff were nice and gave us something suitable."

Miinukset: "The seats were not very wide, but I endured."

Miinukset: "No power plugs/usb ports. Very small, poor quality screen. Not much bigger than my iPhone."

Plussat: "Customer service in London extremely helpful"
Miinukset: "Left our bags in London"

Plussat: "Crew professionalism and on-schedule."
Miinukset: "Luggage drop off took a while to complete."

Plussat: "Safety and security instruction video way of presenting. And support from the crew"

Miinukset: "Cramped seating with no leg room and dinner was barely edible."

Miinukset: "Carrier was small. Crew could have been more helpful and courteous."

Plussat: "It's British Airways so no frills really, just a cheap flight going to New York"
Miinukset: "Service as a whole is nothing more than a 3 star"

Miinukset: "FLIGHT WAS CANCELLED IN THE LAST MINUTE, I WAS STRANDED IN LONDON AND HAD NO COMPENSATION"

Plussat: "Short flight w/o problems, timely."

Plussat: "Nothing"
Miinukset: "Sitting near the bathroom. Felt BA should have paid us for the seats"

Plussat: "The crew on the flight was pleasant."
Miinukset: "The flight was over an hour late off the ground and we’d held up in the air for another 1/2 hour. Connections missed, very disappointed."

Plussat: "Easy boarding, quick travel and smooth landing."
Miinukset: "Basic snacks"

Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

Plussat: "Deserts were really good"
Miinukset: "Would be great to have Healthier snacks inbetween the meals"

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Plussat: "Nothing."
Miinukset: "Even coffee was not complimentary"

Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Miinukset: "I didn't like that my 22 year old granddaughter was separated from my other granddaughtner and me while we were going or water and food. When we returned, we were told that this was an extra security check required by the US gov. and that she would be returned before boarding. That was my grandstanding at least . What happened was that she was not returned and no further communicated with my other granddaughter and me by the time the plane was being hoarded. It doesn't require a vivid imagination to think of fake BAW employees and human trafficking tp understand why I was terrified by the disappearance without return of my green eyed ,lovely young granddaughter."

Plussat: "Service and food"

Plussat: "Boarding smooth enough, seats comfy enough"
Miinukset: "Checked bags line insanely long, gate MILES away from security checkpoint, no food or entertainment (why low rating, n/a), could always use more legroom, paid more for bags than for flight and taking bags was a huge hassle and worry"

Plussat: "Food was good-but that was because I ordered a special meal. Normal food service, which I have experienced previously, is mediocre"
Miinukset: "Questionable reasons for delay-we were told that plane had to be recalled to check "loading issues" which subsequently turned out to be "clerical error??' Worst possible airline for legroom really cramped and uncomfortable seating Really limited entertainment options for movies and tv shows compared to US carriers."

Miinukset: "Completely messed up departure time, poor maintenance and old aircraft. Grumpy service"

Miinukset: "Having to pay for a cup of tea!"

Plussat: "The seats were comfortable and they gave enough food and water."
Miinukset: "We did on line check in, printed the tiket, and they decided to reprint it, and it never work, every time that we used this re-printed ticket doesn't work, we needed to call many time the staff, and in the baggage drop off constantly said that our baggage hast over weigth without weigth it, the scale said another thing, I have the impresion that they were pushing for extra-weigth pay."

Plussat: "Our flight attendant was very helpful when we were faced with dietary restriction issues."
Miinukset: "We had problems with the food. My son is allergic to tomatoes and mangoes while I am gluten intolerant. The options did not work for us. There was nowhere in the reservation that asked about this. The plane was about 80 degrees for the entire 9 hrs. My clothing was soaked with sweat. The legroom was less than on the domestic flight (AA carrier) which led my son to bother the person in the seat in front of us more. There was a male flight attendant that kept coming by to tell my son to get in his seat, which was not helpful. He is only 3."

Plussat: "Leg space"

Plussat: "Courtesy, professionalism, cleanliness."

Plussat: "The crew were very welcoming and took care to explain what was happening and why."
Miinukset: "The new 'pay-as-you-go' model makes this premium national carrier more like a budget-end option. For instance, with the refreshments, not only do they not accept cash, but they don't accept the full range of bank cards (from main stream European banks). It was as frustrating for the crew as for the passengers."

Plussat: "Nice crew, comfy plane, quick flight. Allowed us to board past time due to long waits in security."
Miinukset: "Food/ beverages only offered with a charge, NO entertainment despite having individual screens (couldn't even watch flight path). Crew a but obsessive with seatbelts."

Plussat: "I was not able to get one glass of water to take my medication, without having to pay for it. British Airways has become one of the worse airlines."
Miinukset: "BritishAirways"

Plussat: "Seats were good, movie selection good. Everyone very nice."
Miinukset: "No breakfast!! Just grapes or banana and granola bar??"

Plussat: "..."
Miinukset: "Everything was for sale only."

Plussat: "Lots of info, arrived 10mins early"

Miinukset: "Delayed twice, switched gates, AND forced to gate check my carry on "because the plane was small" and supposedly they were having everyone check their bags. Except that didn't turn out to be true. Frustrating although baggage claim had bags waiting when we got through customs."

Plussat: "The flight staff gave great and courteous service"
Miinukset: "My flight partner and I were separated in our seating! We did finally talked to other passengers and got to sit together"

Plussat: "Friendly crew. Plane was new and clean. Entertainment selections were good. Lots of food and drink served. Lots infomercial space for carry on bags."
Miinukset: "Seating is cramped in Coach. The headrests on the seats have a tendency to push your head forward when the seat is in an upright position. When the seat in front of you reclines, it is difficult to cross your legs or reach for something stored under the seat. It seems to me that given how long passengers are in their seats on overseas trips, that seating should be more comfortable."

"Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it"

"Crew was great plane was small and uncomfortable"

"Extremely late"

Plussat: "Non stop flight. Excellent departure time."

Miinukset: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"

Plussat: "Boarding process was efficient."
Miinukset: "The air conditioning was almost non-existent - then we landed at DFW, and it kicked on full blast. I was extremely uncomfortable the entire flight, but it was maddening to know it could have been much better."

Plussat: "1st class flight attendant sat through the entire flight (except for offering drinks and food early in flight). There were passengers NOT wearing masks through the flight but she wouldn't know that since she never left her seat"
Miinukset: "just about everyting"

Miinukset: "Wifi"

Plussat: "Crew was awesome...love AA crew! Always and this time superb!"
Miinukset: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"

Plussat: "This was the best plane I’ve ever been on. 737-800"

Plussat: "On time, main cabin extra was great, crew was nice, entertainment was great."
Miinukset: "No criticism"

Miinukset: "My reservation through JustFly did not pass along that I’d paid for seat selection, and it brought along an unexpected checked baggage fee."

Miinukset: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."

Miinukset: "delayed an hour even though the flight took less than an hour"

Plussat: "The crew was great, the plane was new with good tech and space in the seats"
Miinukset: "Terminal b at lga is a disaster"

Plussat: "The crew were very nice and courteous for the time we were on the plane delayed."
Miinukset: "Boarding the passengers before the aircraft was actually ready to take off was not pleasant."

Plussat: "Crew was nice, entertainment was good"
Miinukset: "Food was mediocre"

Plussat: "Once boarding, we didn’t wait long for take off."
Miinukset: "Being on time."

Miinukset: "Delayed significantly. When we landed there was no gate for us to taxi to. All around a bad experience."

Miinukset: "My luggage was delayed. I received it the day after"

Miinukset: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."

Plussat: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Miinukset: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"

Plussat: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Miinukset: "Better seat options and more comfortable seats"

Plussat: "Equipment was adequate. I liked the on board emergency instructions!"
Miinukset: "Boarding was chaotic—no lines, just a mass of people all trying to get to the same place.The crew did their job but weren’t particularly friendly."

Plussat: "Smooth operation"
Miinukset: "WiFi is horrible"

Plussat: "The crew was very nice and friendly"
Miinukset: "There was a technical difficulty with the plane, which made a short delay in our flight."

Miinukset: "The flight attendant was awful. She didn’t even serve me drink and snack."

Plussat: "That I could watch movies"
Miinukset: "How complicated it was to watch movies. Look at Netflix, they know how to do it right."

Plussat: "0ntime quick boarding"
Miinukset: "cost to check baggage"

Miinukset: "No tv, entertainment, charging"

Plussat: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Miinukset: "I prefer personal entertainment systems."

Plussat: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Miinukset: "The boxed food"

Plussat: "Newer plane."
Miinukset: "Flight delayed by 3h."

Plussat: "everything but the cabin temperature. it was very hot and uncomfortable."
Miinukset: "Too warm in the cabin."

Plussat: "Can’t say anything good"
Miinukset: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"

Miinukset: "They lost my luggage and have not been helpful in trying to locate it!!"

Plussat: "Ease of check in"
Miinukset: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."

Plussat: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"

Plussat: "Nothing very old plain"

Plussat: "Efficient, fast boarding and quick departure."
Miinukset: "Leg room was minimal. I am tall."

Miinukset: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."

Plussat: "Mostly everyrhing"
Miinukset: "Food was so so"

Plussat: "Nothing"
Miinukset: "Why did my bag not get checked into the flight?! I was for 2 days without clothes and toiletries!!"

Plussat: "Having flown many international airlines, I was proud to give American the highest ratings for quality and general hospital."
Miinukset: "More up to date movies would help"

Miinukset: "Seat space very narrow and uncomfortable seats"

Plussat: "the clerk at the boarding desk was kind"
Miinukset: "delayed"

Miinukset: "Staff was rude and accoutable for delayed flight and lightning striking plane while we were in the air"

Plussat: "Crew was exceptional (as usual), everything ran smoothly and on time."
Miinukset: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."

Plussat: "Very quick connection"

Plussat: "Food on time. Good Food. Good Entertainment like watching movies. Top priority for Diabetes or any other patients."
Miinukset: "Little guidelines for new comers especially while changing the flights."

Miinukset: "First plane was newer, 2nd plane was older."

Miinukset: "We were not informed our flight had been cancelled"

Miinukset: "The flight was late arriving, so consequently we had to pay a taxi to hotel, as shuttle had finished for the night. Air Canada staff let people know 10 mins prior to boarding that we needed the app to view movies in-flight. Most people couldn't download quick enough, & airport Wifi was not optimal"

Plussat: "Plane was nice, clean, good entertainment options, departed almost on time, arrived on time."
Miinukset: "Boarding process - seat upgrades should come with boarding zone upgrades. Paying extra for a seat and then boarding in last zone makes no sense to me."

Miinukset: "The fact I was delayed 2 hours. Missed my connection. Spoke with customer care about getting a flight out of Toronto the next morning because of connection issues instead of late that evening."

Plussat: "Very smooth flight. Nice 787"
Miinukset: "Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!"

Miinukset: "70min delayed departure exhausted a three hour window I had to get through customs, get my luggage, and get on the London Underground to get to Liverpool Street Station for my connecting train. Means I’m out $40 Canadian for a ticket that went unused."

Plussat: "Thank goodness there was lots of room on this plane, makes it much nicer"
Miinukset: "Old plane, and business class is just ok. So sad that Air Canada is only flying this route with Rouge... they just are ok. Boarding was a gong show - they blocked off the area with little posts to keep people organized and were boarding a big flight to Tokyo right beside us. Horrible."

Miinukset: "They wouldn’t wait 10 minutes for us to arrive on our incoming flight."

Plussat: "Slight delay due to mechanical issues"

Miinukset: "Never happened. See above"

Miinukset: "Again very disappointed. No food, no flight monitoring and no tv access. Felt very "cheep". Cop o see idea far far better."

Plussat: "Food served was excellent"
Miinukset: "The TV screens are very dark and hard to see"

Miinukset: "Late 1.5 hrs both ways Should announce if connecting flights are being held"

Plussat: "Flight was ok overall. Staff were nice."
Miinukset: "I don't think there was enough crew on board to serve all the passengers. Water was only offered once. I did get to watch free movies from Vancouver to Toronto. However, you had to pay for entertainment from Toronto to Costa Rica"

Plussat: "Everything was fine - crew was attentive, punctual in serving and genuinely kind! One flight attendant (lady) gave me a compliment and even acknowledged me while walking through the airport! The plane was very clean!"
Miinukset: "Seating: there were numerous empty seats in the middle section of the plane but passengers were crammed in the outer seats by windows. A kind, gentleman passenger who helped me put my carry-on up in compartment let me know I was able to sit in the middle section!"

Miinukset: "Delay in YUL...5 mins turned into 60...almost missed travel in SJO to final destination"

Plussat: "Once on plane all OK"
Miinukset: "Check in unhelpful to being rude by ignoring people and avoiding getting advice from higher ups. Worst service I Have experienced in 60 years of air flight three times a year ,at least"

Plussat: "Everything else was great"
Miinukset: "No movies"

Plussat: "Disable passenger here. They were very helpful and accommodating"

Plussat: "We were given a $10 meal voucher in Toronto for the 2hr delay, nothing was done for us in windsor after waiting close to 5 hours."
Miinukset: "Flight was delayed from Windsor to Toronto for hours the. Again from Toronto to San José."

Plussat: "Seats were fairly comfortable. Crew on flight from Toronto to San Jose were friendly. Crew on home flight very aloof."
Miinukset: "Did not know you should pre book food. They ran out. Very frustrating. Said they had breakfast food and snacks. All that was left by the time they got to our seats were chips and nuts. And they didn’t seem to care. Entertainment worked better on way back. Could not get it going on way there, even with crew assistance. Line ups for check in in San Jose were crazy. Over 40 minutes."

Plussat: "we had a very good seating distance in row 15"
Miinukset: "the cabin service was simply bad: very limited meal offerings, drinks were not cold, flight attendants were pretty arrogant."

Miinukset: "Video not working"

Plussat: "Plane was quiet enough to sleep"
Miinukset: "A couple people left their window blinds open so the midnight sun kept the cabin brighter than necessary"

Plussat: "the crew are super friendly. even on a little plane from DC-Toronto they had entertainment options which i wouldn't have expected. boarded quickly and landed on time. nobody bats an eye at my wife's weird beverage requests."
Miinukset: "the cabin of the plane on the return flight didn't have any air conditioning running during boarding and it was uncomfortably hot because it was about 85F outside. the crew only bothered to inform us of the issue when a poor hungover guy behind me asked about it because he was suffering... as were we all. plane didn't get comfortable until over 30 minutes in, at which point we were beginning our descent anyway."

Plussat: "Flight went fine - we got where we needed to get"
Miinukset: "Very cramped and fairly uncomfortable. Boarding was a free-for-all."

Plussat: "Service was on time & staff was friendly and helpful."
Miinukset: "On the flight back, we had to wait on the airplane for a good hour before we could disembark. But that was due to heavy traffic at the airport and not the fault of the airline."

Plussat: "I received an overall warm treatment from the staff and the flight wasnt delayed therefore I made it to NYC right on time for my appointment :) Thanks Air Canada!"

Plussat: "Seats Comfortable. Drink service was effiicient."
Miinukset: "An hour to get a gate upon landing. Unacceptable. Crew did not push passengers to get luggage stowed. They did not seem very concerned about boarding efficiently. Cup size on drinks is stingy."

Plussat: "Seat were comfortable (however the struggle is when you have someone with long legs behind you...)"
Miinukset: "Entertainment was using the app, they could have had a sign at the gate so those of us that didn't have it could have download it before boarding."

Plussat: "The people at Air Canada were friendly and clear with what was going on."
Miinukset: "Flight was delayed even though the plane was at the gate."

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Plussat: "I was able to be on standby for an earlier flight to Newark."

Miinukset: "This is not an Air Canada flight, is a Rouge flight, meaning there is no service, no screens, not even blankets on board. I didn't know that until after confirming my reservation, and it makes all the difference. For a low cost flight, the service is ok, but it shouldn't be advertised as Air Canada at all."

Miinukset: "They had known about a mechanical issue all day and did not notify anyone until 1 hour before departure. They ultimately had to get another plane but only after >4hr delay. Seems to me like delay could have been avoided or at least predicted so we could have made appropriate arranements. Big domino effect of inconvenience on the last day of the year makes for very bad experience."

Plussat: "Staff very pleasant."
Miinukset: "Entertainment options very poor considering it is a 5 hr flight. Hadn't realized that they actually made planes without a seat back screen these days! Too many people allowed to bring too much hand luggage on board. Significantly delayed the process of getting people seated. Also, anxiety levels of passengers increases when they start to realize they will have nowhere to put their luggage. Not the perfect start to any flight."

Miinukset: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"

Miinukset: "Seating - I had to ask for a different seat as I am a tall large man who does not like to sit in the middle. Seating was changed upon request."

Miinukset: "The cabin was dirty. The staff was not friendly. The cabin was freezing cold. The checking in system was not pleasant. We got the the airport 2.5 hours early and barely made it to the gate on time."

Plussat: "good overall...so MUCH BETTER THAN Air Canada rouge service we took from Ottawa to Venice. Rouge service is very poor!!"

Plussat: "Crew was excellent"
Miinukset: "Long delay while a new crew was flown to Toronto. Has root cause of original delay been identified and steps taken to ensure it doesn't happen again?"

Miinukset: "Need a bigger seat on a long flight and more leg room."

Plussat: "Ok so I download the app and horrible content. Not alot of options and then you have to rent an iPad? They should b giving.those.out free"

Plussat: "Short flight, crew is friendly, and easy boarding process."
Miinukset: "I find the Air Canada flights between Toronto and Newark are frequently delayed."

Plussat: "The helpdesk was helpful when I got a hold of someone. The compensation was decent."
Miinukset: "I bought my round trip ticket from DC to Paris via Toronto since March 2016. But the flight back from Toronto to DC was overbooked and I got bumped off the flight. The agents were severely understaffed and had no information about the situation. Also, when I finally got the flight back to DC, my luggage was lost."

Plussat: "Extra care for passengers"
Miinukset: "Nothing"

Miinukset: "I paid for a flight on a Lufthansa plane, not an Air Canada plane. There was a two hour delay on the flight that I was not informed about. There was also no organization for boarding the plane, and you had two flights going to the same place boarding at the same time."

Plussat: "Comodidad en el avión"
Miinukset: "Hay desorden en la coordinación de los vuelos, atrasos, yo tuve un atraso de 11 horas, otros perdieron conexión, y no es tampoco porque se paga barato, porque los pasajes están caros"

Miinukset: "Food"

Plussat: "Inflight movies"
Miinukset: "None"

Plussat: "The food and the crew"
Miinukset: "Entertainment system, it is outdated"

Plussat: "Amabilidad de la tripulacion"
Miinukset: "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"

Miinukset: "Flight was canceled due to United's mismanagement of crews."

Miinukset: "Terrible plane delayed an hour, no space, no beverages other than Coca Cola?! Overall a truly terrible flight"

Plussat: "Clean, comfortable and on time."
Miinukset: "Nothing"

Miinukset: "No screens in the seats. Food options are the usual limited fair"

Miinukset: "I’m 6’3, misty in my legs, so the diminishing legroom is a problem. Can’t afford business class either. You should really have entertainment for a 5 hr flight."

Plussat: "Comfortable seats with screens"
Miinukset: "Mediocre snack"

Miinukset: "I didn't get to get on the flight."

Miinukset: "Slow boarding, no food no drinks, no tv."

Plussat: "Crew was friendly and helpful"
Miinukset: "Plane boarded late for unknown reasons then once hosted left late due to maintenance. Seats were mediocre at best, WiFi was over priced for the length of flight, pretzle bags were incredibly small and beverage options all involved a cup, no small bottles of water even."

Plussat: "Read the above. I was lucky to sit next to a charming young couple who made the travel time go quickly and fun."
Miinukset: "The food was as described above. Disappointing."

Plussat: "Nothing"

Plussat: "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"

Plussat: "The pilot"
Miinukset: "Everything else"

Plussat: "Entertainment worked on this flight! And once again, I had an empty seat next to me - that's always a huge plus so I can stretch a bit."

Plussat: "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
Miinukset: "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."

Plussat: "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
Miinukset: "The airline gave all the passengers access to the movies and television channels."

Miinukset: "Dirty"

Plussat: "Cheap enough"
Miinukset: "Lack of space"

Miinukset: "My luggage didn't make connnection."

Plussat: "So they lost my bag but where super helpful and nice!"

Plussat: "This reflects first leg flight from San Fran to Chicago."
Miinukset: "Cramped and uncomfortable"

Plussat: "Captain was very friendly and took ownership of delay for United"
Miinukset: "Delays at newark due to President in area. Would rather of just been told of delay hours prior so I could have spent the extra time with my family. Apparently the delay was known about"

Plussat: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Miinukset: "Coffee and cookies. Moscow mule"

Miinukset: "Snack offering was caramely sugar cookie"

Miinukset: "Fligh delay."

Plussat: "I was allowed to get off the aircraft to collect a bag I left behind"

Plussat: "Attendants were amazing"
Miinukset: "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."

Plussat: "The boarding process is terrible, because communication breakdown is inevitable. The crew on the plane are sometimes rude, and have no patience when passing seated passengers. One air hostess constantly bumped into my arm like a bull as she passed walking down the isle. Entertainment is practically non-existent on long flights unless you pay for it. Two of my flights were cancelled last minute with little to no remorse, and I had to wait 2 days to catch the next flight. That flight was even delayed more than an hour. I was sick by time I reached my destination. Overall, United would not be my 1st choice due to bad experiences numerous times."

Plussat: "Since we were the last ones to arrive at the gate because of our delayed flight they had to check our carry-on baggage with the luggage we didn't have locks and nomally what we carry in that bag are fragile or valuable things. They should at least have plastic gauzes or fragile stickers to put on the bags. I don't know the reason but the flight attendants left about the last 6 rows of passengers without pretzels or drinks. There was no device to view movies. Leg space too tight."

Plussat: "Nice and comfy seats, good service on plane, fast boarding"
Miinukset: "No good food and the entertainment was not the beat"

Plussat: "Just the crew"
Miinukset: "Now when I fly united i feel like flying with spirit or jet blue o any other cheap airline, they charge for everything but sodas. They don't even carry blankets. The fact that for a long (3h- 4h and 5h) flight (took 4 overall during the holidays) united didn't offered ONE movie for free at least was very disappointing. Not one of my flights were on-time!"

Miinukset: "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"

Miinukset: "Viajar en United es desastroso. Los asientos son demasiado pequeños, yo mido1.57 metros y no me podía ni mover."

Plussat: "The crew were nice though exasperated with cramped new planes and crowded restrooms. Flight was on time"
Miinukset: "After three years of flying all around US, realized United is the worst of the three major legacy carriers. I'm star alliance gold and it's still a painful experience. Crew admitted in latest redesign of planes they've managed to squeeze another six seats in coach. My seat wouldn't go back but even if it did, would feel too guilty for person behind to do it - so little legroom on newer planes. They've also cut down on restrooms so for most of the flight there was a line of 5-6 people waiting in the aisle. American Airlines seems to have older planes but at least decent legroom (and I'm not tall - anybody over 5'10 would have to sit at an angle on new United planes!). Been very impressed by Delta's service lately. United feels more like Spirit"

Plussat: "N/a"
Miinukset: "We paid extra to have seating together in an upgraded to business class. We paid an additional $89.00 each for this option on top of our airfare. When we got to the boarding gate and we were ready to have our ticket scanned we were told, "unfortunately, you two won't be able to be seated together, we had a seat change that affected your seating." then we were asked to go to the counter at the gate to see what could be done, but there was nothing that could be done, the flight was full. So our money was collected but due to the mess up on seating and loss of our $600.00 epi pen medication we didn't take the flight."

Plussat: "Comfortable flight. Pilot kept the passengers informed regarding weather issues in the flight path."
Miinukset: "Had to rebook flight due to prior delay. Not so friendly staff at the desk."

Miinukset: "The flight was a little pricey, but that was to be expected from my short notice purchase!"

Plussat: "Good quick flight"

Plussat: "The staff was really polite and were willig to answer all questions with a smile."
Miinukset: "The seat I was on could not be reclined. This was most unpleasant because it was an overnight flight. You should earn the clients - even economy passengers - when this seat is the one being assigned to them. I would payed beforehand to get a more comfortable seat if I'd known I was to fly on a no-reclining seat on an overnight flight."

Plussat: "Nothing"
Miinukset: "They delayed the flight due to "operational difficulties". I understand this happens, however, their communication towards customers was unacceptable. They first announced a 20 min delay, followed by another 30 min, then 30 more and then 30 more than then 30 more! They basically kept us at the gate for 2 1/2 hours until the found another plane. For a business like United, and flying out of their hub this is completely unacceptable. We ended up leaving at 11pm for a flight scheduled at 8. They didnt give anything in the plane to make up for it. No food, no free wifi, nothing."

Miinukset: "Same as above"

Plussat: "The seat next to me was empty"
Miinukset: "United put my bags on the next flight to San Jose, so I had to wait an extra 2.5 hours in the airport for the next plane to land in San Jose, Costa Rica while my ride waited for me."

Miinukset: "The seats were so small, with no space between rows that you couldn't even recline. The tv on the seat in front was so close you couldn't watch it. Miserable flight, and I'm only 5'5"."

Miinukset: "Flight was delayed, made me miss my connecting flight by a long shot. Was rerouted and the wait time was ridiculous. I found sooner flights on my own and asked the different airline to change my rerouted flights for me."

Plussat: "Terrible"
Miinukset: "Everything"