Halvat lennot Costa Ricaan

Plussat: "Sits are very comfortable and the food is amazing."
Miinukset: "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."

Plussat: "Short flight"
Miinukset: "Being on time"

Plussat: "The food was amazing and the crew was great from Chicago to Instanbul."
Miinukset: "Boarding seemed a bit unorganized and the crew from Instanbul to Zurich spoke very little English."

Miinukset: "More space and room"

Plussat: "Cabin cree was helpful"
Miinukset: "Boarding need to be in order with back boarded first followed by front. Painful boarding at Houston and Istanbul both."

Miinukset: "My luggage wheel was broken which means it was handled badly even when I flew business class!! Seats of other business class are more comfortable"

Plussat: "n/a"
Miinukset: "the flight delay the trip was unconfortable"

Plussat: "Just needed a chance to rest during this long trip and that was possible. Slept well, had a nice meal and arrived ready to go. First trip on Turkish Airlines but will absolutely be back. Crew was great!"

Plussat: "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Miinukset: "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."

Plussat: "Friendly staff, good Turkish food, plenty of movie choices, etc. Overall good."
Miinukset: "Seating space just too small for tall people: elbow room and front distance (awkward eating with long arms in confined space). But This is standard for most airplanes in economy class."

Miinukset: "A little late boarding although it was quick. They were out of food options when they came our last row of the section seats"

Plussat: "Nothing positive bad service"
Miinukset: "Bad service, flight delay, bad customer services"

Miinukset: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."

Plussat: "Crew were polite and helpful"
Miinukset: "Seats were especially cramped and tight and leg room was uncomfortable and I am a short person."

Miinukset: "The air conditioner on the plane was not working making the flight uncomfortably hot the entire flight."

Plussat: "Everything"

Plussat: "On title"

Plussat: "Food"
Miinukset: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "Flight was good"
Miinukset: "There should be more snacks during the long flight. Only one item was available and it was located in the rear of the plane. It was difficult for senior citizens to avail this service."

Plussat: "The check in process was good. The agent was very helpful and pleasant. The food was actually just as good as the Delta flight from Minneapolis to Amsterdam."
Miinukset: "Older equipment. A little bit tight. But not too bad."

Miinukset: "they cancelled the flight 1882 3 days in a row without any clear explanation which is unacceptable. I had to spend many hours in a line each day to rearrange my flight."

Miinukset: "the bathrooms were cleaned. the service was not satisfying. the food was not edible. also, the plane was sticky!"

Plussat: "Food was good , enertainment and comfort was fine"
Miinukset: "The hostess was not friendly at all. Seemed to be inconvenienced by every request Also requested a veggie meal but was not avaible"

Plussat: "Great entertainment systems"
Miinukset: "Leg room was especially tight."

Plussat: "everything"
Miinukset: "late boarding"

Plussat: "The crew was very attentive and the food is amazing"
Miinukset: "After the second hour the temperature inside the aircraft was very warm started to sweat"

Plussat: "Surprised at the quality of food on an airplane"
Miinukset: "Wish the staff would pick up the dishes quicker that's it."

Plussat: "Crew was very helpful."
Miinukset: "The seats were extremely close together and hard to get in and out of your row."

Plussat: "The service in Boston is very bad, they are not helping me, they are wasting my time, I was in the air plane and they told me to pay 80$ so they could take the rest of the luggage. Or they won't take the bag. I use Turkish airline for many years with my family and friends, but now Iam going to ruin your reputation on social media Beacause your disrespect way of dealing with your costumer"

Plussat: "more leg room. comfortable seats. polite and friendly crew."

Miinukset: "It was not comfortable at all No space the cherries no nice"

Plussat: "Everything was great"

Plussat: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."

Plussat: "The crew was nice"
Miinukset: "Noisy..people up in the isle, drinking...just being laud."

Plussat: "When I find the restroom facility with water all over the floor and walls apparently used by a passenger to do a sponge bath. I notified the flight attendants and they immediately clean up the mess and restore the restroom to usable condition. I was very impressed with their attitude in a trying situation. Very cordial flight crew. The little travel kits were an added bonus. Having sandals on a 13 hour flight was a blessing instead of putting on shoes every time you have to to to the WC."
Miinukset: "The 45 minute wait on the tarmac before take off. It was quite hot in the cabin with no air circulation. And no information from the cockpit as to when takeoff will be."

Plussat: "Great service and food onboard."
Miinukset: "4 flights with turkish air. All used silly buses upon arrival/departure. Also had fo reschedule a flight due to geece air strike that caused TA to cancel my flighf 24 hours in advance. Never recvd a txt, email or call from them. BOO. Had to go to airport to change resvtn as they werent answering resvtns phone. Booo"

Plussat: "Food was tasty and diverse"
Miinukset: "The entertainment system on the flight did not work."

Plussat: "I like the service given and the space in economy."

Plussat: "Overall great airline"
Miinukset: "They no longer serve Turkish Delight which was a wonderful Turkish touch. Very disappointed. Also fresh orange juice. These small differences make it a lot of unique experience. Also the crew this trip were MIA on a 12 hr trip."

Plussat: "entertainment"
Miinukset: "Seating too narrow"

Plussat: "The same as above."

Plussat: "All"
Miinukset: "Nothing's"

Plussat: "The one episode of Modern Family from the one of the old seasons"
Miinukset: "The fact that it took 4 (in 4 hours) attempts and a request to fill out a complaint form that got the staff to switch the air back on on a flight to AFRICA!!! I was about to undress myself to stop sweating!! Seats are uncomfortable and TV selection outdated."

Plussat: "Great service!!!"
Miinukset: "Nothing!"

Plussat: "Good food great passenger service."
Miinukset: "Having to take a bus to plane"

Miinukset: "They always ran out of food options."

Plussat: "Always friendly staff, never feels like you are a bother to them. Comfortable seats & they have frequent service."
Miinukset: "The older version of the plane with the fabric seats is not so great."

Plussat: "The movie selection was great. Flight times were right on track. No unnecessary delays. Food was good too."
Miinukset: "The incredibly long layover. 9+ hours. We were all cramped in this incredibly small space like sardines. Please don't decrease seat space more! Very uncomfortable seats. I could not get my seat to recline at all. Service was very slow. Especially clean-up of food trays."

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Miinukset: "Mejorar las oferta de películas abordo"

Plussat: "Pilot kept us informed throughout the flight."
Miinukset: "Onboard services."

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "Middle seats had little useful legroom due to conduit"
Miinukset: "The plane was hot, muggy, and had little airflow with no user movable nozzles. Lots of people sweating for 6+hours."

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "The crew was really nice."
Miinukset: "There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change."

Plussat: "Good service."
Miinukset: "Nothing."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "From stevards to comfort, everything was just perfect!"
Miinukset: "My seat 26A screen was freezing and movies rebooting. So I moved to a different seat"

Plussat: "The crew was very accommodating. Entertainment was good."
Miinukset: "I wasn't aware beforehand that I could request a dairy free meal."

Plussat: "Crew and food."
Miinukset: "Entertainment was ok."

Plussat: "Nothing"
Miinukset: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."

Plussat: "Excellent service and food"

Plussat: "I thought the new plane was wonderful. The flight attendant was great and professional."
Miinukset: "I flew with Lufthansa about two years ago and the food was soooo much better. The food on this trip was very distasteful."

Miinukset: "The flight was late."

Plussat: "We were kept informed of prigresd"
Miinukset: "Delay"

Plussat: "Friendly crew. Sufficient beverage and food service."
Miinukset: "For an international flight on Lufthansa, the 747-8 seats pale in comparison to the A380 seats. Thinner and less comfortable. Seats and armrests were dirty, did not look like they had been cleaned in a very long time."

Plussat: "Good crew and food!"
Miinukset: "I reserved this flight months in advance, but were given seats in the last row, next to the restrooms, when there were other seats available. In the United part of this trip, they let me reserve my seats when I paid."

Plussat: "Crew very nice and carefull"
Miinukset: "My luggage was destroied ;-("

Plussat: "Comfortable seats, good legroom."
Miinukset: "Slight delay."

Plussat: "short time befor flights"

Plussat: "I have always liked Lufthansa; however, got put on an American Airlines flight due to a missed connection and there were no further flights until later in the afternoon. Had to change airlines and they assured me my luggage would follow me. It did not!!!! Too many security checks, switching from place to place and being herded like cattle was not too pleasant. Security people were rude and very busy talking to each other to tend to their jobs. One person would tell you to do something and the next person would give you completely different direction. They were arguing amongst themselves and not paying attention to one of the most important things.....customers."
Miinukset: "On AA flight there were two small children running up and down the airplane most of the flight. Very disturbing and no one could rest. They were playing chase, hitting everyone's seat, and screaming at each other quite a bit. Parents obviously did not discipline them at all. After waiting in the airport for a completely different flight and not know what to expect this flight was not a pleasant one. American Airlines had overbooked the flight and they were begging people to give up their seats. They had a weight problem due to fuel amount and when we were approaching DFW we were diverted to Houston because we did not have enough fuel to stay in a holding pattern. We sat on the tarmac for a couple of hours, refueled, several people got off the plane in Houston in order to make connecting flights and then we FINALLY flew back to Dallas"

Miinukset: "Nothing"

Plussat: "The environment was very nice. Relaxed and roomy"

Plussat: "Everything was perfect ... pilots are so good and professional..!!)"

Plussat: "Nothing!"

Miinukset: "seats were tiny and boarding was a disaster. Overhead luggage space was tiny and I only had a 15" laptop bag.."

Miinukset: "Food was completely tasteless - of very questionable quality"

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "My flight was business and it was excellent the staff was great and I think his name is Peter"

Plussat: "Good space between seats"
Miinukset: "Old and loud plane, especially loud and shaky on taking off"

Plussat: "Nice airport"
Miinukset: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"

Miinukset: "Seating space too narrow"

Plussat: "my favorite airline"

Plussat: "Unusually rough and crowded flight though that is hardly the fault of the airline."
Miinukset: "In economy class, there should either be adequate room for average sizes people at the least or seats should NOT be allowed to tilt back."

Plussat: "Solid selection of new release films."
Miinukset: "Emergency landing, information not willingly provided. Passengers threatened with legal action for taking pictures of the emergency landing and aftermath. It appeared crew were more concerned with bad PR than transparency and comfort of passengers."

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "Nice plane"
Miinukset: "Baggage claim was extremely slow the ruturn to dulles"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Plussat: "caring attendants"
Miinukset: "some food"

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Food was surprisingly good! Pretty good selection of entertainment."
Miinukset: "Leg space was limited- even for a 5'4" person!"

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "I was very pleased by this flight, all good or excellent."
Miinukset: "I have nothing negative to say."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "Prompt; efficient."
Miinukset: "No issues."

Miinukset: "Still don’t have my luggage yet"

Plussat: "Flight and the crew!"
Miinukset: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Plussat: "Planes were on time and connections made."
Miinukset: "One bag delayed as not put on flight and food could be better."

Miinukset: "KLM crew exceed our expectations"

Plussat: "The crew was amazing, flight on schedule and good entertainment."
Miinukset: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Plussat: "Crew was nice and pleasant"
Miinukset: "Flight very late"

Plussat: "General flight journey"

Miinukset: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Plussat: "Crew was great and professional."
Miinukset: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Plussat: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Miinukset: "Pay attention to passengers."

Plussat: "Nice aircraft"
Miinukset: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "yes"
Miinukset: "not really"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."

Plussat: "Everything is alright"

Miinukset: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Light snack and complementary wine"

Plussat: "The service"
Miinukset: "The seats"

Plussat: "kLM staff was great."

Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."

Plussat: "Wifi on Board"
Miinukset: "Nothing"

Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."

Plussat: "Crew"
Miinukset: "N/a"

Plussat: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Miinukset: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Miinukset: "The streaming service didn’t work"

Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"

Miinukset: "Bit cramped for space"

Plussat: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Miinukset: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Plussat: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Miinukset: "Nothing!"

Plussat: "Everything. Staff incredible."

Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Plussat: "Crew service"
Miinukset: "Flight delayed."

Plussat: "Service"
Miinukset: "Only one queue for boarding. Flight late on arrival."

Plussat: "The staff was fast and curteous."
Miinukset: "There is not anything to complain about besides the usual discomfort of travel."

Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."

Miinukset: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"

Miinukset: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "In general, it was ok"
Miinukset: "Flight was delayed and because of this I missed my connection flight to Amsterdam"

Miinukset: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."

Plussat: "On time."
Miinukset: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."

Plussat: "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Miinukset: "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Services were appropriate for the time of departure and length of the flight."
Miinukset: "Nothing really"

Plussat: "I"

Plussat: "More leg room"
Miinukset: "Space"

Miinukset: "Delay in take off 45 min!!!!"

Miinukset: "Seat recline was broken- wouldn’t hold position."

Plussat: "Na"
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Plussat: "Good selection of movies."
Miinukset: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."

Plussat: "Everything! The service was exceptional!"

Plussat: "I like the comfortable seats"
Miinukset: "Service lag a little"

Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."

Miinukset: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"

Plussat: "cbvghjkl;"
Miinukset: "mmmm"

Miinukset: "boarding wasn't good."

Plussat: "Great seat. Comfortable. Quick boarding."
Miinukset: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"

Plussat: "srfghj"
Miinukset: "fghjkl"

Plussat: "Everything! It was a wonderful experience."
Miinukset: "Nothing"

Miinukset: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

Plussat: "Crew was very nice and the food was excellent"

Plussat: "FA kept bumping into my seat waking me up"
Miinukset: "Return the 777 to 9 across"

Miinukset: "They lost my luggage :("

Plussat: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."

Miinukset: "Missed the flight due to late landing from earlier connection"

Plussat: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Miinukset: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."

Plussat: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Miinukset: "The seat padding is rather thin."

Miinukset: "Not much legroom."

Plussat: "That I was able to sleep a bit on the flight - and that we gained an hour."
Miinukset: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."

Plussat: "Nothing"
Miinukset: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"

Plussat: "Enjoyed my food, especially tasty for airplan fare!"
Miinukset: "Not enough leg room"

Miinukset: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."

Miinukset: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."

Plussat: "Nothing"
Miinukset: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."

Plussat: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Miinukset: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"

Plussat: "The service was very professional."
Miinukset: "Everything went well."

Miinukset: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."

Plussat: "It was ok fligh"
Miinukset: "Food was not so good"

Plussat: "Standard on most parts with pleasant staff"
Miinukset: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Plussat: "Nothing."
Miinukset: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."

Plussat: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Miinukset: "See above and the food was disgusting"

Plussat: "On time after latish start"
Miinukset: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"

Plussat: "Very old plane with very poor screens where images was horrible"

Miinukset: "They lost my luggage"

Plussat: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"

Plussat: "No issues, quick trip, friendly staff, comfortable ride..."

Plussat: "Not much"
Miinukset: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."

Plussat: "Food, drinks, and general service on board were all very nice"
Miinukset: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."

Miinukset: "Food and coffee were cold. Service on AF is getting worse."

Plussat: "Boarding sevece was very nice and helpful Thanks so much"

Plussat: "Punctuallity"
Miinukset: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."

Plussat: "A short flight but attendants served us a snack and water with a smile."
Miinukset: "No business class"

Plussat: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"

Plussat: "Loved the movie selection and the food was good too."
Miinukset: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."

Plussat: "The crew was super friendly and attentive"

Plussat: "Good movie selection on the touch screens"
Miinukset: "The new self scan at boarding took awhile for each time to read the phone or paper boarding pass. The crew, specifically the lady with big hair, was not in a good mood. Super narrow seats!"

Plussat: "The crew was better than my first leg of my trip. They had manners and were attentive."
Miinukset: "The food and drink selection"

Miinukset: "All"

Plussat: "This flight was fine"
Miinukset: "A bit too much taxiing but that's understandable at least"

Plussat: "More comfortable seats"

Plussat: "WiFi was fast, entertainment was very good."
Miinukset: "Aesthetically the plane was a disaster. Broken tray table in my exit row seat. Poor updates regarding why flight was delayed. Boarding process was poorly managed by staff, who were more interested in cracking jokes with each other than doing their job. I find that unacceptable, given the situation."

Plussat: "The crew was great, the plane itself seemed newer and was very comfortable."
Miinukset: "Food was better than I expected, but still airplane food"

Plussat: "The most cramped seats ever"

Plussat: "Crew serving was efficient and quick--accommodating."
Miinukset: "Good grief, the seats have no padding. I don't think a more uncomfortable airline seat could possibly be invented. Torture!"

Plussat: "Friendly staff made people feel safe even during turbulence."

Miinukset: "Late departure; horrible breakfast choices( don’t eat biscuits and gravy) so therefore ate fruit and a yogurt. This is first class? The pastries were tasteless; didn’t get headsets until after movie had started. Nothing extraordinary about crew. Wish there were more competitive Airlines flying out of Phoenix— American Airlines disappointments...again."

Miinukset: "See above"

Plussat: "Landing and deplaning"
Miinukset: "Literally everything else"

Plussat: "Nice seats, good food, good service"

Miinukset: "1 hour delay leaving. I’m flight entertainment didn’t work. 10 minute arrival delay because the alley to the terminal was blocked."

Plussat: "On tume"
Miinukset: "American and all other airlines need to improve leg room in coach."

Miinukset: "Bought 2 tickets but seats weren’t together poor service"

Plussat: "Nothing spectacular when sitting in economy."
Miinukset: "Agent at lost baggage was less than desirable. His attempts to read my mind failed miserably."

Plussat: "Nothing at all"
Miinukset: "It was very hot inside the plane and dificult to sleep No breakfast when we arrived in Brazil In Lima, after the flight from Miami, the period for the connection to Brazil was very short. At the airport, when I inquired about attention to get through the security line, the answered was that we have to ask for permission to pass before the passagens that was waiting in queue."

Plussat: "NOTHING!"
Miinukset: "American Airlines DISCRIMINATES especially against the elderly! The airlines took my family of 6 off the flight that I booked 6 months in advance, and I had no flight out of Munich, Germany. I do not know why. I called and had them put us back on the flight. I paid extra for seats so that we could all sit together. The seats were given to others and my family could not sit together. The American Airlines employees were not helpful at all! The agent, Rowna, lied to us that we would be sitting together. They will not reimburse me for paying extra for seats that I did not get. The porter that pushed my mother in the wheelchair was more helpful than any employee."

Plussat: "Not a thing plans got changed I had back surgery"
Miinukset: "That my plans got changed"

Plussat: "The seats on this little plane were large and comfy (which I never thought I'd say about a plane again). The crew was great, and the flight was hitchless."
Miinukset: "We were delayed by an hour and a half. Not that big a deal in the grand scheme of things, but it still puts a cramp in my day."

Miinukset: "flight delayed in Mazatlan 115 minutes, although told time would be made by pilot, not true.. No help in DFW, missed flight, had tickets in first and had to settle for coach 3 hrs. later."

Miinukset: "Not enough leg room and too small of a seat"

Plussat: "NA"
Miinukset: "No individual TVs, electric plug nor WiFi"

Plussat: "The row I was in was spacious, I'm glad that I paid extra to move closer to front of plane and then paid extra to get an earlier boarding. I would recommend seat 13C for these types of flights. Legroom was good and I was comfortable."
Miinukset: "The entertainment program was a bit glitchy towards the end of my flight, but I slept inside. Maybe check all screens and such because it wasn't really registering when I would push the buttons."

Plussat: "The flight attendants were incredibly attentive"

Miinukset: "No accommodation for delays and overnight stay in airport."

Miinukset: "The seats were very uncomfortable"

Miinukset: "Allergic to cat/dog dander. Had dog with no kennel in window seat of my row. I was on aisle seat. As we all got up to let the owner go to the bathroom a dog followed walking on my seat. For the last hour and a half of the flight the dog Sat on the owners lap. My allergies and asthma begin to flare up prior to landing . Not a pleasant flight ."

Plussat: "Crew"
Miinukset: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."

Plussat: "Nothing"
Miinukset: "Delay, first told it was weather related, then mechanical. Re booked on a flight by AA that would never make connection. Paid over $1,000 for a flight leg that one way and direct on another airline (Alaska air) was $281.00 and the agent took so long to find redirect flight that they couldn't book. Total mess! While struck on the second leg and speaking with AA customer service about the reschedule I was told that they didn't have the ability to rectify the error because they no longer had control of my ticket and that I had to take into consideration that three was an event in San Antonio that caused delays network wide that added tio the initial issue... HOGWASH! 1) it was another AA issue where an AA aircraft drive of the runway while I was in flight on the first errant leg. 2) if they had just been straight from the outset, I wouldn't have been delayed. I will never fly AA AGAIN!"

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "Very quick connection"

Miinukset: "Frankfurt was rebooked by AA to PHL connecting to LGA. LGA leg was cancelled. They wanted us to take a flight to LGA the next day. We got ticketed to DCA connecting to LGA same day. Finally arrived home after 18 hours of travel. NOT HAPPY. We don't blame AA for weather cancellation but it was not an easy trip home."

Miinukset: "American Airlines delayed my flight over 16 hours. Very unhappy."

Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."

Plussat: "Sits were comfortable, love the tv combo allow to charge my phone"
Miinukset: "Cabin was very hot no air conditioning"

Plussat: "Flight crew was awesome! Very accommodating"
Miinukset: "All was good, flight attendants were exceptional"

Plussat: "Everyghing was smooth and on time"
Miinukset: "Nothing at all"

Miinukset: "As it was the continuation of an international flight, I believe I travelers like me deserved to be treated with free food and not just drink and water."

Plussat: "Free military upgrade was awesome. Thank you AA. In flight entertainment was good because it was free. And thank you for the USB outlet, now if you could just do that for ALL domestic flights i would never fly anything other than AA. Also, my connection was late and AA held the flight for me and 11 others to our final destination to Honolulu. Thank you American Airlines."
Miinukset: "Some of the flight crew were awesome, and some reminded me of my 3rd grade teacher. Overall good but not great. Nothing to really complain about though."

Plussat: "No much"
Miinukset: "There was no tvs- extremely old plane. Which makes for a very long 9hr flight. No wifi and no outlets to charge devices. Had to go to back of plane and ask for water and come- staff didn't come round regularly enough offering beverages."

Plussat: "BA system down. Najor delays and long lines. Flight good."

Miinukset: "Delays"

Plussat: "I liked sitting next to my friends."
Miinukset: "Lack of leg room"

Plussat: "Nothing"
Miinukset: "I never even made the flight because they kept jerking us around"

Plussat: "The flight was on time and the crew efficuent"
Miinukset: "The airplane was cold."

Miinukset: "Always a problem with these guys"