Holiday Inn & Suites Oakville @ Bronte

The proximity to the 403. The gym was ok but one of the treadmills also needed repair.

The hotel looked a little run down. There was no hot tub and room service only from 530 to 1030pm. Also there was no breakfast. For the almost 200 the room cost I didnt see the value.

Proximity to highway. Good staff.

Room felt dated.

The room was clean.

When booking I asked for a early check in and was told that they could not accommodate but if we arrive early it may be possible. Arrived at 1:50pm and was told the room would not be ready until 3. Me and my partner came back at 3:30 and waited in line to check in. The check in process took 10 minutes before she gave us the key. I arrived in the room and noticed it was not the room I paid for. It was a queen bed when I paid for a king bed with a sofa. I called the front desk and spoke to the woman that checked me in, I was put on hold for 4 minutes. She came back on the line and said she would be coming right up to give us the keys for the correct room. I offered to come down but she said she would come up. We waited by the door with our bags and items in our hands. 5 minutes passed and I called the front desk again, another women answered and said she would sending the maintenance man up with the keys. The maintenance man came with the keys to the room we were already in. Frustrated I called the front desk again and the original women that check us in said she was coming up to give us the keys yet again. Since we were on the second floor we had a view of the front desk and noticed the women wasn't coming up. We decided to go down stairs where we waited another 5 minutes in a line to receive our correct keys. This took almost 25 minutes of back and forth.