Remisens Premium Hotel Ambasador

I hated my Annex room, a small, claustrophobic grey dump whose bathroom doors can't fully open (the doors hit the washing thingy first, so you have to get in, close the doors behind you and only than move about) etc., but everyone in the staff, the manager and the reception crew were more than understanding. They cancelled my stay and refunded the prepaid several days, without a hint of objection, making me feeling OK in what otherwise would've been an unpleasant experience. Their kindness washed away the bitter taste of a serious disappointment and I am grateful for their professional behavior. The only reason why I am writing a negative review with such a low score to remind the owners that they should NOT, under any circumstances, advertise that horrid Annex as a part of their 5-stars hotel. After all, one has to take an elevator down from the hotel, go to some other space, walk through a low-ceilings monstrosity, than again, down the stairs, another hallways, another elevator just to get there. And while you have the mesmerizing Adriatic Sea behind you, your room looks at the parking lot. It feels, such an Annex, like a bad joke. This hotel is a grand old dame of Opatija, so bear in mind, my complaint is only about the Annex and that one unfortunate room, not about its people or the hotel as a whole.

The Annex.