Hotel Neuschloss Otaru

It’s got a lot of character, beautifully situated on a cliff top overlooking the sea. The room was lovely and a good size with a very nice private Onsen which had a view. Everything in the room was very clean and the hotel was extremely quiet when we were there. The staff were lovely and the hotel restaurant was very enjoyable overall. Parking is easy and convenient.

The hotel is very dated, it needs a facelift whilst maintaining its charm. There are a lot of hallway carpets which don’t smell great. One of the main features of the hotel is the observation deck which is completely shut down and looks like it needs some serious repair work. Seems like there was a flood at some point. There was supposed to be a lounge/casual dining area on the lobby level but it was never open. The hotel didn’t make use of any outdoor space for food or drinks. The food at the restaurant was excellent but a bit stuffy. Most people went for the set menus, we chose to go a la carte but then everything was coursed out of synch. We ate there twice but never had our dishes at the same time, was very strange. Would recommend a car if you stay here

Room is very spacious and comfortable. Private bath was great

Breathtaking views. The in-room open air bath was incredible. Well worth the money and distance from Otaru Station. Be sure to make reservations for the free shuttle.