Otaru hotellia

Plussat: Nice staff, clean room, perfect onsen! Very close to the canal.

Miinukset: I cannot find any.

Plussat: The food was very delicious and the services were very good. Love the onsen as well as the massage chair in the room, totally relaxing trip. Will definitely come back again if there's a chance. Thank you.

Plussat: location and hot spa

Plussat: Good breakfast and comfortable room. It`s just beside the Otaru Canal, and walking distant to JR station. Many restaurants around the hotel. And we can also enjoy the free hot springs, coffee, wine (only in public living room). The staffs are very kind, and responsible for all the questions (I really didn't expect they would check if the ropeway would work just because we talked about it in a morning greeting) , and they can even remember my room number. Good place.

Miinukset: No

Plussat: Nice and comfort

Miinukset: Non

Plussat: Great location, very friendly staff

Miinukset: The beds are way too soft and caused me a back problem. The pillows are also very uncomfortable

Plussat: Friendly staff, very nice Onsen facilities and superb location by the canal. Lots of umbrellas and ponchos for loan to help with the incessant rain. Nice slice of cake in my room upon check in too!

Miinukset: Laundry is a little expensive but it's a minor issue and probably not a service most will need to use.

Plussat: wonderful breakfast, friendly staff and comfortable environment

Plussat: The staff where really friendly, they were all friends by the time i left. The property felt like you where staying in someones house, the lodge was my space to chill lots of book and interesting features. The breakfast was cheap and meet dietary needs, fantastic coffee. The owner showed an interest into what I was doing in Japan as well as helped as much as possible in getting transport, Really cool spot cant recommend enough...

Plussat: It was one of the coziest hostel I've ever visited .As there're two cuties which have tails

Miinukset: None

Plussat: Everything inside the house is GREAT. The staff was really friendly, Momo the Cat was also very cute. The house has cozy living room to warm our body in cold Otaru while making new friend with other customer. It has comic and movie collections. The decoration is REALLY INTERESTING. And the bathroom was really relaxing becausw we can enjoy the bath filled with good bathing powder. Just love everything in the house❣

Miinukset: I think it's a little bit far. Because we had to go through the heavy snow, the road was quite difficult to walk. And little bit far in walk for Otaru Canal.

Plussat: Great Hostel! Host is very friendly and helpful! Rooms are nice and cosy. Breakfast is homemade, very delicious and healthy! Perfect place to stay!!!

Plussat: the hostel is clean

Plussat: The location is near to the sushi road, shopping centre, we can take a walk around. Love the greens around the house. The dog & cat are so cute. The staff is so nice, and helpful, though the owner is a little uncomfortable with.

Miinukset: The staff

Plussat: The owners were very kind. I would highly recommends to have breakfast prepared by owner. It is worth of every penny. A true Japanese cuisine with lots of love and affection. A great location. Otaru canal, glass factory, steam clock tower all within walking distance.

Miinukset: Wifi is so poor.

Plussat: Located in front of the station. Very convenient. Good breakfast. I did not want to look for restaurant in winter morning, so it was good to include breakfast.

Miinukset: The room is clean but very small.

Plussat: There is 24 hours coffee services, free ramen food provided at night and we had free luggage storing service after check out.

Miinukset: Staff not friendly, we ask for the location of hotel in the map provided by the hotel on 10.1.2020 evening around 8pm, a male and female staff not ready to assist and was using rude body language. We are so disappointed. Another incident, whereby a female staff who came to provide assistance, just walk into the room with her shoes to adjust the led tv. We found so disgusting, where good manners should always be top priority. We had bad experience on the 1st day check in at Otaru.

Plussat: The location is totally perfect, especially during the snow season. It's right opposite to Otaru station. We enjoyed an awesome breakfast at Sankaku market at 8am and came back to pick up lugguages and headed directly to the train station within 10 mins. Very convenient location. Tojehotei and many restaurants are also nearby.

Miinukset: Nothing at all.

Plussat: You can see the place right away when get off the train station. The facilities was new and comfortable, especially the outdoor hot spring and sauna.

Plussat: Friendly hostess

Plussat: Amazing host and amenities. Nights are quiet and relaxing, host is really helpful with advice and recommendations for your stay. Had a great time and Miharu-chan is just the cutest thing ever. Would definitely come here again. Otaru rocks.

Miinukset: Little bit off the town center

Plussat: Motoko is a wonderful host, I loved spending time with her and her kids, I asked her so many questions about Japan and its beautiful culture, she was more than happy to answer any and all my questions and I learnt so much from her. I met a lot of amazing people at Emina Backpackers Hostel, would definitely reccommend staying here!

Plussat: Thanks staff

Miinukset: Bit far

Plussat: Host was really kind and can speak English very well so I felt really comfortable.

Miinukset: nothing

Plussat: Awesome place and awesome people, specially Motoko

Plussat: The host was very kind and helpful.

Miinukset: The room was quite small and the bunk beds did not have curtains. It would probably be good to have a list of rules as the other guests I stayed with were incredibly rude (eating, talking, phone notifications throughout the night).

Plussat: Super friendly owner - felt a bit like a grandfather to me. I had a wonderful time chatting with him and discussing my journey and possible places to go (in a mixture of Japanese and English). The breakfast is phenomenal and the beds comfy. The flat might not be modern or stylish but it has this nice Japanese flair... like stepping into the home of a Japanese family.

Miinukset: Not a big problem, but sometimes I could hear the train arriving in the station, which woke me up.

Plussat: The breakfast was nutritious and filling. I had no need to eat lunch after such a wonderful breakfast (lots of fresh fruit). The owner is very gracious and will go out of his way to answer any question you have. When I asked for directions he drew a picture on a white board and later walked me out to the street to direct me further. Although the facility is a dormitory style accommodation, the owner conscientiously tries to provide as much privacy as he can to the guest. There were two beds in my room and he could have placed another guest in the room beside me but choose instead to provide both of us privacy by placing us in separate rooms. There were two types of beds in the room: one soft and one hard. I chose the hard mattress bed and slept very well. Although the L Dorm is only five minutes from the train station, the house was very quiet.

Plussat: Only stayed 1 night but had a wonderful time. Azuma the owner makes you feel so at home. Fabulous breakfast.

Miinukset: N/A

Plussat: Comfortable bed and breakfast.

Plussat: Great stay

Miinukset: No

Plussat: 3 minute walk from station, 95/90 wifi speed, very filling breakfast everyday. Cheapest and best value in hokkaido, breakfast alone is 1000 yen from a store.

Plussat: hospitality, location, comfortable bed....

Miinukset: i really don't know

Plussat: I like the house,the breakfast and the owner .this is my 2 nd stay here after 34 months.its just like a home for me in otaru.i stay 4 nights.

Plussat: Hotel's free WiFi is very fast. Really appreciate it. <3 The room is spacious. The location is great, easy access from train station via covered walking street shield from snow and rain :) Staff are super helpful.

Plussat: Really great service and good location for tourists. Highly recommended!!

Miinukset: None

Plussat: Nice and helpful staff

Miinukset: No

Plussat: Location really convenient

Plussat: Everything was great! Mori is an excellent host who goes above and beyond for his guests! Highly recommend.

Plussat: Friendly service and warm hospitality , even take us to otabu station for sightseeing walk. It's really a worthy place to drop in again!

Miinukset: Nop

Plussat: Friendly staff, good facilities and walkable location to town. Very good for the value

Miinukset: Not much, Japanese style means walls are thin. But don’t be put off, it’s still great

Plussat: Good location

Plussat: All are great

Miinukset: None

Plussat: I love this hotel because of its special atmosphere. Room was great, clean and tidy, breakfast was fantastic. We really enjoyed our anniversary very much. Furthermore the weather was also perfect.

Miinukset: The only thing I disappointed was a staff’s attitude to me before check out. She was very arrogant and cold. We need to stay in room just more 30 minutes before check out because we had some problem. so I asked a senior women staff to give 30 more minutes but she told me “Only 15 minutes we’ll wait.” with strict voice, no smile. I can understand hotel’s check out policy but the problem is not the words but her attitude. I also know hotel staffs must try to listen guest’s requests. I hope to improve staff’s service quality and never want to have such a experience again.

Plussat: The hotel is next to the Canal - good walking distance to where tourists will go. The price is also very good.

Miinukset: The room is not as clean as I thought. The facility is also aged.

Plussat: The view from the suite room is phenomenal! Especially, when the outside world is under heavy snow. Smooth check in and out. Service meets as good as Japanese standard. Breakfast offers both Great varieties of Japanese Style and Western Style. A very satisfied stay, recommended!

Miinukset: The shower water could be stronger. Other than that, perfect!

Plussat: Food is good

Miinukset: Nothing

Plussat: We liked so much of Location and view, including breakfast. The interior should be improved a bit.

Miinukset: Interior

Plussat: Nice, clean and comfortable room, hotel sitting in front of Otaru canal, about 5 minutes walk to shops. Hotel staff are friendly.

Plussat: It was located in a good location with beautiful canal view. The room was cozy and clean with reasonable price.

Plussat: This hotel has lundryroom

Miinukset: non

Plussat: Breakfast was good and good range of variety.

Miinukset: Room was smaller than expected. Had difficulty fitting in 3 luggages.

Plussat: Roof top onsen

Miinukset: Room furniture quite old

Miinukset: Huoneen ilmastointilaite puhalsi liian kovaa ja lämpötilan kanssa oli ongelmia.

Plussat: Hyvä sijainti, todella siisti huone, erinomainen aamiainen.

Miinukset: Onsen oli vain yksi lämmin allas. Muihin vastaaviin paikkoihin verrattuna todella vaatimaton. Ei saunaa, eikä lepoaluetta.

Plussat: Location is good, close to the station and restaurants. Canal view is great. The girl at the reception kindly helped us to make reservation at a restaurant at the sapporo beer garden because our phones are not on roaming so we couldn't call the restaurant to make booking.

Miinukset: The room, decor, furniture and bathroom very dated. Need a renovation. Bar fridge is barely cold. Will only consider coming back if it renovates its rooms. The lobby is nice but once we entered our room, we were wowed by how 80s the room is, in a bad way. Such a shame the room is so dated because this hotel's location is great and the view from our room is beautiful.

Miinukset: WiFi and Internet(Wired Ethernet) speed is super slow (bandwidth is limited). Not able to send one photo through instant messenger, not able to watch YouTube, facebook also cannot work properly due to slow Internet speed and no bandwidth. Only text message can barely work！ Sometimes you even not able to send text messages! I will give higher rating for Grand Park Otaru Hotel if Internet and WiFi speed and quality is acceptable.

Plussat: Nothing

Miinukset: Staff’s English is poor. Took us 40 mins just to check in into our rooms. Concierge couldn’t understand us well. Buffet breakfast is boring

Plussat: Good location and amazing ocean views. The biggest shopping mall, supermarket and JR station is connected to the hotel lobby. There is also an underground car parking. The room is a little bit out of date but still quite comfortable. There is a buffet restaurant, the view is good and the quality of the food is at the average.

Miinukset: The price is not cheap, even higher than Sapporo.

Plussat: Great value for money. Fantastic location. The convieince of the shopping g centre is excellent as well.

Miinukset: Tiny tea and coffee cup. These are useless. WiFi was a bit sketchy and patchy during our stay.

Miinukset: WIFI IS USELESS

Plussat: although it is not in town, it has direct train to sapporo airport. Mall downstairs, good sushi restaurant, one train stop to major attraction, kind staff, great space

Miinukset: nothing

Plussat: clean and location

Miinukset: only wifi is not good. mostly unable to connect or no response

Plussat: None

Miinukset: The bath room is stink and make the guests very sick. Terrible experience. Can not imagine it existed in Japan.

Plussat: Clean and modern Japanese style room Nice and caring smiling staff

Plussat: Nothing much

Miinukset: Not flexible in late checkout. Run down facilities. Onsen not impressive

Plussat: Out side hot spring is so nice!

Miinukset: Restaurant in front of the front desk is dark. I had dinner with my family.

Plussat: Very sufficient lighting inside room. I am able to adjust the lighting in each part of the room easily.

Miinukset: The unsecured Free wifi doesn’t work at room.

Plussat: .Wonderful hotel. Beautiful lobby, clean big rooms and beautiful surrounding area, Great breakfast, helpful staff, wonderful onsen

Miinukset: Leaving

Plussat: Just 5 minutes away from ski resort & hotel offered free shuttle bus service to & from the resort. There was also free onsen onsite.

Miinukset: Their main restaurant required reservation - we didnt know this on our first night & we had to wait for an hour before we could be seated. Hotel has limited number of dining places & is quite far from other reataurants.

Plussat: Good breakfast, onsen in the room was excellent. Free shuttle to hotel from the station.

Miinukset: Hotel is dated, needs refurbishing. Dinner at night was mediocre.

Plussat: Facilities ,Scenery, environment and atmosphere.

Miinukset: Communication by English with staff

Plussat: Only credit will be the view with the soft water bath

Miinukset: No restaursnt open during our stay, breakfast is close. No room service, no massage service. Abit dissapointed

Plussat: The room are a Bit old, but everything is working and clean. The 5 course french dinner which is optional did Wow us with excellent waiters and tasty food. Best of all were the private onsen overlooking the liighthouse n the sea Llml

Plussat: The staff responded rather quickly to our requests. They gave an excellent service. The view of Otaru was just fantastic!

Plussat: Complimentary transportation from the Station to hotel and vice versa.

Miinukset: Majority of them dont understand English. That's lead to communication break down.

Plussat: Everything

Plussat: The view of the sea and Otaru

Miinukset: Perhaps the counter staff can be more helpful. I was speaking to a staff with difficulty understanding English. As there were another staff which seems understand English better. She should help her out rather just watching me talking to her in difficulty.

Plussat: I like the wide shower room and that the guest house is well suited for the habdicapped and elderly.

Miinukset: Nothing since I was only staying for one night. However if anyone is staying for over 1 night, not being able to go back to the guest house between 10am to 4pm might be a problem.

Plussat: Beds are comfy, good location.

Miinukset: Had to check in at 4pm. Slightly unreasonable. Common area closes at 11. Privacy in the dorms is very minimal, try to fill a room with friends. Not the best for solo.

Plussat: I like the bed and common area. It’s comfortable and cozy.

Miinukset: The inconvenience of the cleaning time from 10am to 4pm.

Plussat: I like it. I felt as comfortable as my house. Will stay here next time

Miinukset: 1. vantilation for bed room not good. The smell was unpleasant. 2. There is no lift from reception to the bedroom above, we got to carry our heavy luggage to the level above the reception. 3. we were not allow to use the basin in the kitchen room for washing, but can use only the bathroom to wash.

Plussat: Cleaning & Big space of the bathroom.

Plussat: Good Location and good price.

Plussat: Price You provided a nice collection of information on traveling Otaru and other areas in Hokkaido.

Miinukset: The sign of the pension was not visible or clear.

Miinukset: Nope heater during autumn

Plussat: Staff service, location

Miinukset: Cleanliness, toilet facilities, room appliances out of order

Plussat: - Good location: able to walk to the train station and Otaru canal - Reasonable price - Private room is good & convenient but dormitory is not - The bus stop to Kiroro ski resort is in front of the hotel, that's why we book this hotel

Miinukset: The 1st night, we stay in dormitory - There is no elevator to access the upper floor. - There is only 1 toilet and 1 bathroom per floor, so it's not convenient for more than 10 guests of each floor. - Many queues for the toilet and bathroom, we have to wait very long time to use it. The 2nd night, we decide to upgrade to private room

Plussat: I got Japanese style room. It was nice

Miinukset: The bathroom is a bit small