Holiday Inn Ottawa East

Not what I expected.

The staff were pleasant and helpful. The pool was nice and warm.

The room was small. Too small for two queen sized beds. The free breakfast was disgusting. How do you screw up scrambled eggs and hashbrown? Too much salt on the hashbrown and none in the eggs. There was not enough towels provided in our room. They knew a family of four would be in the room and they gave us two towels. We asked for more so they gave us one more. I was not impressed at all and we will not stay there again.

The staff were excellent and helpful. Parking free. Room was fine.

The pool area was freezing - the lifeguard was wearing a jacket and boots. The water was warm enough but the jacuzzi was broken. The pool and the jacuzzi were why I chose the hotel so that was very disappointing.

nothing

this hotel is very bad i have ever see and it dosent worth the money we paied for it, it is one star hotel and we paied for 4 star and it is not worth it at all. i will never choose it again and the service was bad and the rooms are dirty and old . the heater system make us sick .

Toilet was leaking all over the floor. Bed were old and uncomfortable. Mould in the shower. The person at the desk did not ask me how my stay was, as he probably new what the answer would be! The Hampton inn was full or I would have been there!I used to stay at the Chimo years ago on a regular basis and they always gave me the better rooms with the good beds. 125 dollars for this room was a joke. My wife walked into the bathroom and was greeted with a puddle of water. I bet if you check the room now the toilet will still be leaking!

See above ! One horrible stay! Back is still sore from the sunken mattress!

The 1st impression is one of luxery. The room is also nice. The technical aspects need some attention. The TV is outdated and not working well.

For a 4 star hotel some services should be considderred. Free coffee in the lobby would make sure you feel welcome.