Ottawa hotellia

Plussat: The beautiful lobby makes you want to linger.

Miinukset: The restaurant is sub-par especially for a hotel Of this caliber.

Plussat: Hotel is very close to the main tourism attractions to see. Quiet room, beautiful design in the lobby, we will choose this hotel the next time we will come back to Ottawa.

Plussat: facilities were great, pool , nice sty;lings in rooms and location awesome

Miinukset: bathroom smelled sewery. Adjoining restaurant- ROX was probably one of the worst restaurants I've ever been to

Plussat: Lovely hotel with excellent location

Miinukset: The paper cups in the coffee shop

Plussat: Clean modern room, pool and hot tub

Plussat: It felt like home as soon as I opened the door to my room - very comfortable!

Miinukset: The pool is tiny, much smaller than the pictures suggest. Only good to use if you are the only person in it.

Plussat: Highly recommended!! All the employes are very friendly. Hotel is too clean. I loved the design of the hotel. Especially designs of the washrooms

Plussat: We stayed here for our "mini-moon" after our wedding, and upon entry, there was a note congratulating us with a bottle of champagne. It's little touches like that that make hotel experiences memorable. We will absolutely be going back next time we are in Ottawa! Also a great location. Only 15 minutes away from Nordik Spa (our primary reason for our stay), and a short walk to everything parliament. Plus the decor is great - modern rustic, definitely our style!

Plussat: Lovely bedroom and a comfy bed.

Miinukset: Breakfast is very average so we ate elsewhere after the first night. Also, on our booking confirmation we had a set price for breakfast and dinner. This was ignored by the restaurant who tried to charge the normal price. After we mentioned it they just said to go check with reception as the were only the restaurant. So we did that, and they were also in tax dark about the set price. It did get sorted, but the whole process seemed too difficult. But there are far better places to eat in the area.

Plussat: Located in the centre of Ottowa, this hotel is design led with a high quality feel and finish throughout. Rooms are luxurious and very comfortable. The hotel staff were professional, with the breakfast staff standing out as being exceptionally friendly.

Plussat: We didn't eat breakfast at the hotel .. great location so easy walk to our favourite diner.

Miinukset: Parking wasn't good .. was hard to figure out so we parked in a public parking lot. We are in dispute with the company over the parking ticket we got.

Plussat: Every detail of the hotel was perfect. The furniture and decor were beautiful.

Plussat: Staff was professional and friendly. Location was great, within walking distance of things we wanted to see. Hotel was clean, which was the most important detail to me.

Plussat: Way to expensive for what you get. Drinks and food was 30% more than other surrounding places

Miinukset: desk chair was not comfortable.. No good sitting in the room had sit in bed..Dont like that

Plussat: location super, great older hotel

Miinukset: bath room sink overflow drain filthy

Plussat: It was fantastic

Plussat: the location

Miinukset: the pool needs renovation parking is expensive

Plussat: Excellent location.

Miinukset: Expensive Valet Parking. Tier'ed internet. Not worth the price for services you get.

Plussat: Location

Miinukset: Fee for parking

Plussat: Breakfast was very good. There was an excellent choice of food both à la carte and a buffet serving hot, cold, cereals, fruit. Caring for the environment. The hotel seems to have a number of initiatives on this front. There is an option not to have your towels changed every day (with the added incentive of a voucher for the restaurant) and there was also a recycling bin in the room which I liked. There was plenty of seating in the lobby and newspapers available daily.

Plussat: Location

Miinukset: Poor experience from the staff; hotel room not clean and very dated

Plussat: We asked if we could check in early and it was subject to occupancy however they offered to allow us to park our vehicle. When we arrived the room was ready and we were checked in early! Great customer relations

Miinukset: Can’t think of a thing

Plussat: Staff was friendly and very helpful. The location was ideal.

Plussat: Clean and comfortable, great location and free parking close by.

Miinukset: Would have loved to have drinking water available the room or lobby.

Plussat: Great location, very nice hotel! Upgrade to the gold rooms if you can, lots of perks, snacks and breakfast included in the lounge

Plussat: Excellent hotel, fine staff and great location.

Miinukset: Nothing to dislike

Plussat: Elegant surroundings and efficient friendly staff.

Miinukset: Awful music in the foyer,totally inappropriate for this quality of hotel.

Plussat: The location was perfect for hitting almost everywhere in the city on foot (assuming you do not mind walking)! I was a great way to get around to see everything and this was the epicentre! Plus having the Byward Market was tight there may it perfect!

Miinukset: The room that we were in was one of their lower end rooms but it would have been nice to have a little more natural light!

Plussat: Nice staff and great location. The hotel is beautiful. big swimming pool is a bonus

Miinukset: parking is expensive and breakfast is so so

Plussat: Sam at the Gold floor concierge was extremely helpful. The snacks and breakfast were wonderful. Great beds and linens.

Miinukset: The motion light in the closet wouldn’t stay on long enough when searching in my suitcase. Irritating. The bathroom though small, was beautifully remodeled but when opening the door it would collide with the main room door. It could be reversed and would be better. A bathtub would have been nice. Also, it would be great if the hotel was a Fine Hotel property with Platinum Amex as is the Chateau Frontenac in Quebec City , which is also a favorite of mine

Plussat: I liked that it was right next door to the parliament buildings and walking distance to everything!! It was a beautiful place to stay with very friendly and helpful staff.

Plussat: Proximity to the Byward Market and the Parliament Buildings. Room was clean and comfortable. Coffee was good too and so were all the options in the fridge.

Miinukset: Not much room out front for vehicle traffic. We caught our taxi out on the road, cause we didn't want to get stuck at the front door.

Plussat: All staff are nice and got me upgraded to Gold club. Room service and valet employees are nice.

Miinukset: It is clean however found a dirty cup in the lounge while trying to make my coffee. other minor things. I dont eat pork .. lounge food options was not good enough to accommodate those who dont eat pork. No parking on site unless you get the valet option which is 49 CAD. or park at a nearby parking.

Plussat: Beautiful hotel, in a great location. Was accommodating of our dog. The staff was great, particularly the Doormen who we polite, helpful and fun. Save your small bills and coins so you can tip, because they deserve it! Overall, a great stay in a classic Fairmont hotel.

Miinukset: Not the cheapest stay...

Plussat: Big room and quite. Loved how close it was to the rest of the city.door men were really friendly. Easy check in and express checkout

Miinukset: The staff at Zoe’s was seated quickly but after 20mins of waiting in a nearly empty restaurant we left. The parking garage was not open so cost a lot more to park. Paid for deluxe king to get a good view instead It was facing inwards with not even a green space to look at but windows filled with storage.

Plussat: The food is exceptionnal and the staff is very attentive.

Miinukset: The fees for the parking is way to expensive at $ 47 per day whith valet parking. There no self parking.

Plussat: Staff was incredible

Miinukset: I question the four star rating

Plussat: I’ve been traveling in various cities of Canada and this was the best value for price hotel I stayed in! The personal is very professional and friendly. They explained me all the payment/deposit information and gave advice on how to prolong my stay which I did, as I was very satisfied with the hotel. The personal at the front desk helped me with the plague adaptor. The room was nice and spacious with amazing bathroom and quality supplies. And as great bonus the hotel offers a glass of champagne as a welcome drink :)

Plussat: The staff are very helpful and friendly. When I arrived their systems were down and they were working manually. They still made everything very easy to check-in and explained the whole process. Room was great and clean. would stay again.

Miinukset: My room faced an office building and people were looking out the window towards room. Not a big deal you can just close the curtains

Plussat: Good location. Room looked nice and clean.

Miinukset: My room was connected to the next one through two doors that can be locked from both rooms. At midnight, a family with little children arrived in their room. They were not very noisy, but I could hear them as if they were in my own room because the doors are not soundproof. They woke me up and it was very annoying. It didn't take them long to go to sleep and be silent again, but I had a hard time getting asleep again. Also, the next morning, the shower had very low water pressure.

Plussat: Decent hotel right in the heart of Ottawa

Miinukset: Standard Facilities, poor cleanliness, smelly hotel.

Plussat: The whole experience was great

Miinukset: Parking in the neighbourhood is not easy / can be expensive (but there is valet parking :)

Plussat: The bed was wonderfully comfortable and the sheets were great. The air conditioning actually ran and cooled the entire room (sometimes in hotels it barely works) and the water pressure in the shower was delightful.

Miinukset: There was a strange odor when I entered the room, and it intensified when I got into the bathroom. After taking two showers I realized it was the smell of mildew and it was coming from the shower curtain. I asked at the front desk to have the curtain replaced and watched as the employee wrote down to have it cleaned. I reiterated that I'd like it to be replaced, but upon returning to my room it was slightly damp and smelled of cleaner, so clearly that was not done. The real issue, I believe, was with the top part of the curtain, which is the part that doesn't get changed out or washed often. The lower half is detachable, so I'm assuming that's all that's cleaned regularly (the smell reinforced this). Other negatives included almost no natural light in the room (despite a large window, my room faced the side of a brick building) and that there wasn't a fitted sheet on my bed, just a top sheet laying on top of the mattress. Also the entrance to the hotel is HEAVILY perfumed with this musky smell that was rather unpleasant and activated my allergies every time I walked in, followed by the distinct smell of egg sandwiches by the elevators.

Plussat: Nice location, comfy bed, room is ultra clean. Highly recommended.

Plussat: The hotel is pretty and comfortable

Miinukset: The staff were dismissive. We were staying there to celebrate my cancer remission anniversary on August 16 before having to leave early to drive to Sherbrooke Quebec on the 17th for a family afternoon wedding - we chose our breakfast and placed the request on our door hoping for a romantic breakfast together with plenty of time to get ready to go in the morning. The breakfast was late - well after the time it was requested for . We called about it and were just told “ it’s coming “ abruptly by staff . When it finally made it to us the person delivering it said she was the only person working the kitchen and room service. It was a Saturday morning . And when we tried to bring it up at check out we weren’t apologized to or even asked about our experience we were just brushed off with “ I’ll let the chef know “. It ruined what should’ve been a beautiful morning for a celebration and weekend he away . Not sure if we shall stay there again .

Plussat: Everything you need for a room in city centre

Miinukset: Public areas, particularly the bar could have been more welcoming for solo travelers

Plussat: The person running the lounge and the location of the hotel.

Miinukset: The messed up check in for myself and all my guest. The restaurant as a disaster where we could never get seating or food. I found this hotel to be in a crisis of identity. It wants to be a boutique hotel but isn't.

Plussat: The property is centrally located, very close to Parliament Hill, and other points of interest in Ottawa. Very friendly, and helpful staff, especially Alexandre. Rooms are rather spacious, and very clean.