Ottawa hotellia

Plussat: Location

Miinukset: After the daily room service we were not provided with refills for the coffee, tea and milk

Plussat: Location

Miinukset: Pillow

Plussat: its location & proximity to the downtown.

Miinukset: Self parking very difficult

Plussat: location - it is in the heart of everything

Miinukset: a bit difficult getting in and out with car.

Plussat: Location

Miinukset: No

Plussat: Close to everythink

Miinukset: Was not impressed with room , no view unless u went outside on terrace as brick wall was all around not good in cold weather which I pay extra for ! Put right next to 4 elevators , all u could here was them going up and down constantly very loud in room , could not watch TV on from chair not bed tv did not turn that far , had to take our own bags to room the list continues , kids running around , booking .com states no kids allowed in hotel , only plus side staff was very nice and hotel manager was very apologetic

Plussat: Perfect location, room had a great view.

Plussat: View was not good

Miinukset: The night table light wasn't working, the remote controller was out of batteries....needed two reminders to have it fixed...

Plussat: Vegan options for room service.

Miinukset: There was a dirty towel in our bathroom upon arrival.

Plussat: location was perfect for our events

Miinukset: room is about ready for a reno. Still good, starting to show age, however. 7/10 room style.

Miinukset: No mattress covers

Plussat: Loved the location. It was excellent. Value to price cannot be beat. Very nice hotel. Will definitely go back again for a long stay. Close to the Parliament, shops and restaurants.

Plussat: Friendly staff, great food and location was wonderful.

Miinukset: The fact that the fire alarm went off at three o’clock In the morning, but having said that we were also glad the fire slam worked. It was a false alarm, always good news but quite scary and unnerving to say the least.

Plussat: everything was excellent.

Miinukset: Very bad attitude of reception the gentleman in his sixties unprofessional response to guest.

Plussat: Nice quiet classic hotel. Valet parking well done. All facilities very clean . location is perfect for weekend exploring all Ottawa has to offer. Close to National Art center and an easy walk to the Byward. Fewer screaming kids in pool than other hotels

Plussat: It was clean as always, morning staff and valets were friendly as always.

Miinukset: The king size pillows were hard to sleep on, my head kept sliding off. It’s not much of a complaint.

Plussat: The staff. The staff are incredible. I've never felt so cared for at a hotel before.

Plussat: It was fantastic

Plussat: the location

Miinukset: the pool needs renovation parking is expensive

Plussat: The staff is extremely pleasant, courteous and helpful.

Plussat: Solid reputation; refined; quiet; everything "worked" well in the hotel room and in the common areas; taxis outside just about all the time; excellent dining at Grill 41; location in downtown Ottawa was excellent; friendly staff; Starbuck's in lobby.

Miinukset: Toilet flushing in the hotel room bathroom was on the loud side.

Plussat: Staff was friendly and very helpful. The location was ideal.

Miinukset: Towels were greying and rough A bottle of water would be appreciated Jew from window was the top of the roof We were woken up at 5 am - apparently an internal call. We didn’t know anyone staying at the hotel. The second call a few seconds later was a taped message informing us of hotel promotions. Took us a half hour to get back to sleep.

Plussat: Beautiful hotel. Exceptional staff

Miinukset: No

Plussat: The location was perfect for hitting almost everywhere in the city on foot (assuming you do not mind walking)! I was a great way to get around to see everything and this was the epicentre! Plus having the Byward Market was tight there may it perfect!

Miinukset: The room that we were in was one of their lower end rooms but it would have been nice to have a little more natural light!

Plussat: Location was excellent!! History of the Chateau Laurier is undeniable.

Miinukset: Over-priced room for what we were getting, window coverings did not block out lights from outside - we were given a room right in front of the outside building light. Walls were paper thin - we could hear the people in the next room to us. Valet parking price was hard to find on website.

Plussat: Great location. Spacious room, nicely furnished. Everything working well.

Miinukset: Maybe too quiet, but that's good when you want a rest. Need more electrical outlets in the room. There were enough but barely.

Plussat: Top notch digs. Staff-from front desk to door...just incredible. Even provided 3 bottles of spring water for long trip home. Really great everything...including location. Thank You :0)

Plussat: Stay here regularly - possibly the best hotel in Canada!

Miinukset: Expensive - but you get what you pay for!

Miinukset: Kayak provided incorrect information in the search for the hotel. Kayak app stated that breakfast was free. However, when we got to the hotel we were told that was incorrect. After calling kayak customer service and being on the phone for 30min, we were ignored even after pointing out the issue . Hotel was great, kayak customer service 1/5.

Plussat: Location

Miinukset: Parking

Plussat: The employees were the best!!! The location was great, too.

Miinukset: Our room smelled like a dog near the closet which was near my side of the bed. Your nose adjusts to smells after 10 minutes so then you don't notice it until next time you re-enter. Don't like the expensive tray of goodies to tempt me so I cover it.

Plussat: Staff was wonderful. It is a beautiful hotel, very well located, with spacious rooms and great dining facilities

Plussat: The food is exceptionnal and the staff is very attentive.

Miinukset: The fees for the parking is way to expensive at $ 47 per day whith valet parking. There no self parking.

Plussat: The hotel employee at the front desk was absolutely AMAZING. He was so helpful during the check in, and check out process. He made a great stay, even better.

Miinukset: Everything was perfect

Plussat: Staff was incredible

Miinukset: I question the four star rating

Plussat: Nice. clean, staff was super nice and friendly. Great location. Fair price.

Miinukset: nothing

Miinukset: Needs to be more clear about parking. Is there a valet stand? Do we leave everything with the desk? Wasn’t clear on arrival.

Plussat: The staff were very friendly and helpfull also the location was very good.

Miinukset: Room was small also the parking was expensive

Plussat: The location of this hotel was what was most worth the price.

Miinukset: Valet parking was difficult to use. It took us 5 laps (and an additional 45 minutes) in order for there to be space to pull up for valet parking. Instead this space was filled with taxis. Additionally, the room was small, and felt a little bit outdate

Plussat: The hotel is in a great location. It is a short walk from Elgin Street and Bank Street, where there are great shops and restaurants. Very convenient.

Miinukset: When we arrived, there was no power in the hotel. Of course this is not their fault, but we weren't even informed by the concierge when checking in, it was the teenage doorman who told us that there was no power. Not a great first impression. When they checked us in, they sent us to an occupied room which was absolutely mortifying. The next morning we woke up and noticed that there was a blood stain on the top sheet.. that was not from my partner or I. We immediately called and asked for the sheets to be changed, and informed them we were heading out for the rest of the day. When we returned back to the hotel hours later, the sheets had not been changed. Totally disgusting. The next morning my partner decided to stay in Ottawa one extra day, and wanted to stay in the room an extra night (it was close to everything and his stuff was already there). When we went downstairs to pay the extra charge, they took an ADDITIONAL deposit. Totally ridiculous as they still had a deposit from the first two nights. Definitely would not stay here again! The location was great but there were far too many issues.

Plussat: Prime location (near Parliament Hill) in the downtown area.

Miinukset: Price may not be attractive for some people.

Plussat: Very good hotel- well located un downtown Ottawa Walking distances of Marché By, parlement,shopping center,restaurant.

Miinukset: Big building under construction on the opposite of thé street bring noise early in the morning

Plussat: Boutique type hotel. Freshly renovated, trendy decor and small but well appointed room, The bed was exceptionally comfortable and there were a number of warm touches (coffee maker in the room, bathrobes, fresh fruits in the lobby, etc.). The location couldn't be better. The breakfast was a tad pricey but truly excellent and served very efficiently.

Miinukset: The staff were not overly friendly, spoke no French which you would expect them to do in this class of hotel in Ottawa, and were totally unhelpful with simple questions such as whether construction on the city's main artery was over or not (it wasn't).

Plussat: I liked the Hotel, loved that there were glasses and not plastic cups in the room and bathroom

Miinukset: Hot water took five minutes to warm up. Bath tub would not fill as the plug did not work. Gym was much smaller than it appeared in the photos and not all the exercise equipment worked (there would not have been room for two people to use free weights).

Plussat: The person running the lounge and the location of the hotel.

Miinukset: The messed up check in for myself and all my guest. The restaurant as a disaster where we could never get seating or food. I found this hotel to be in a crisis of identity. It wants to be a boutique hotel but isn't.