Quality Inn Palm Springs Downtown

Did not like it at all, the rooms, the pool, the service etc etc .

Tons of Issues during Grandma's Stay

The staff were helpful and tried their best to fix every problem my grandmother had, but the number of issues was staggering, even for a budget hotel. My nephew and I were not bothered when we sat in the lobby waiting for Grandma on multiple occasions.

Though the staff tried their best to assist my grandmother during her stay, there were an unacceptable number of problems. Their early check-in fee is BS if a room is already clean, especially if the room is booked for a week, waive the damn $25 early check-in fee just to show people that you're going to go above and beyond during their stay. The front desk attendee didn't even go an ask the manager about waiving the fee. Though that was not one of the issues on my grandmother's list (because I paid the hotel charges), it's worth noting that when we were charged that early check in fee, I knew her stay was going to have issues; the two go hand in hand (I know; I work in hotels). There was some waffle syrup on breakfast that made Grandma sick. BED BUGS OR MOSQUITOES: My nephew and I both had our legs bitten up by some kind of biting bug while we visited with Grandma at this hotel. If I had to guess, I'd say they were mosquitoes. Mosquitoes are very rare in the Desert and usually indicate significant amounts of undisturbed water nearby. Perhaps in the planters? We didn't go on a hunt for standing water, but it is certainly something for the hotel to investigate. She was initially checked into room 103. After unpacking and undressing, she had the following problems, which she had to get re-dressed again to go to the front desk to inquire about. Problems include: 1) Sink wouldn't drain - (called engineering, but he wasn't able to fix) 2) Shower faucet wouldn't turn (engineering was called, and he couldn't turn it without a wrench!) 3) When engineering finally turned the tap, there was no hot water in room 103. NO HOT WATER IN A ROOM IS AN AUTOMATIC REFUND IN MY BOOK. THERE'S NO EXCUSE FOR A HOTEL TO PUT A GUEST IN A ROOM WITH NO HOT WATER. So they moved her to 101. She packed up everything and moved. 1) They told her "use the first door." She tried the new key on the first door. Nothing. After trying for some time, she asked at the front desk. They came out to try the key, and discovered that they gave her the wrong instructions. It was the second door (the room is a suite/meeting room, so it has two doors). She finally got into the room. 2) They thought it would make her happy since it's more-or-less a suite (although it has couches in it and a label on the door that says "meeting room," which is tacky as hell), but here, too, there were issues. 3) No phone 4) No clock 5) Blinds were bent so didn't stop the sunlight, which came in right in her face across the bed early in the morning. She's used to pitch dark, so put towels up on the windows. There were no curtains in the "suite." 6) Friday there were no face cloths in the towel pile. As you can see, this was fairly terrible as hotel stays go. Please consider some kind of refund. Thank you.