Very clean and on point with the timing
The boarding staff near the gate were awfully rude and unprofessional. From my flight to MSP , as well as my flight from SLC. They were speaking to each other in their own language and it seemed like they were talking about people who were boarding on the plane. Completely unacceptable. However, The crew member of the plane were all nice.
One flight attendant was crazy uptight about masks. Really an unpleasant experience.
Good but delta needs to be more upbeat about the boarding process in Atlanta
Plussat: "The crew was amazing!"
Miinukset: "We were delayed by several hours"
Plussat: "Funny. Kind. attentive."
Plussat: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Miinukset: "Even though its a short flight better food options for First Class would be appreciated."
Plussat: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Plussat: "of everything."
Miinukset: "travel time ...ahahah ...."
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Plussat: "Good in flight entertainment."
Miinukset: "More refreshments for longer flights."
Plussat: "Crew was very friendly"
Miinukset: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Miinukset: "Had to pay extra for seat assignment. Very tight seating; almost demands paying extra for "comfort seats." Crew moved my carry-on bag; should have told me or helped me find it when deplaning. No beverage service due to turbulence (understandable -- not their fault). Flight was delayed."
Miinukset: "The entertainment system was out completely for the whole flight"
Plussat: "Seat was comfortable but not much room"
Miinukset: "Couldn’t understand a word the flight attendants said on the intercom system"
Miinukset: "Great flight. On time and friendly staff."
Plussat: "Everything was good except for the entertainment consul for one of our seats."
Miinukset: "The entertainment consul for one of our seats kept going out and had to be restarted 4 times. It still didn’t work properly but we gave up trying to get it fixed."
Plussat: "luggage was there when I got off the plane."
Plussat: "Boarding went smoothly and was dry efficient. 45 min flight. We arrived 12 min early."
Miinukset: "Trash in seat pocket"
Plussat: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Miinukset: "Felt hot in the plane."
Plussat: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Miinukset: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
Plussat: "Standard Air France flight. My wife and I like the Airbus 380."
Miinukset: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Plussat: "Not on time"
Miinukset: "2 hour delay"
Plussat: "Good service and on time."
Plussat: "Good films"
Miinukset: "Seats cramped, legroom bad"
Plussat: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Miinukset: "We had to wait at the gate on arrival"
Miinukset: "Disgusting smell to urine and else. It was a two-hour bad experience"
Miinukset: "Delta staff is not too friendly"
Plussat: "My experience with Delta was excellent. Everything from checking in, boarding, flight, and landing was simple. Everyone I came into contact with was extremely helpful and courteous."
Miinukset: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Miinukset: "The crew forgot to turn the heater on in -3°F creating a situation where the lavatory water lines froze. This caused a two hour delay which made me miss the second leg. Because I missed the second leg I was put on the very last flight out of ATL and got to spend Xmas eve in the airport."
Miinukset: "Seats are so tight so uncomfortable"
Plussat: "No food or entertainment on short flight"
Plussat: "On time departure; staff friendly; no security delays other than TSA now requires taking tablets out of luggage. Almonds instead of peanuts is a welcome change."
Miinukset: "Leg room on the regional jets. If the airlines narrow the space between seats any more, I will not fit into the seats. I am not overweight, just tall (6’4”). Luckily, the person in the seat in front of me did not recline their seat."
Plussat: "Courtesy. Efficiency The flight attendant was extraordinary. Coates"
Miinukset: "The first plane was a little old. Neither reading light worked."
Plussat: "Entertainment system is great."
Miinukset: "Every interaction with crew seemed dismissive and coerced. They behaved as if they didn't want to be there."
Plussat: "very little"
Miinukset: "Could they make sears smaller? The plane was really old too."
Plussat: "Some of the ground staff was trying to be helpful."
Miinukset: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Plussat: "Could not use the bathroom"
Plussat: "The crew has a good vibe, makes for a pleasant trip"
Miinukset: "First time for me to have delayed baggage, made me think that somebody is not minding the store."
Plussat: "The friendliness of the staff and movie choices"
Miinukset: "Seat space"
Plussat: "Nothing I can think of right away"
Miinukset: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Plussat: "The moviea"
Miinukset: "The time of night"
Miinukset: "Delayed over 3 hours with no explanation from Delta or any information. Once boarding finally began, another 30 min went by before they closed the plane again without any explanation. As a connecting flight after a long international flight, it was awful. Unfriendly and impatient staff."
Plussat: "It was my first time to fly Air France. They exceeded my exceptions. The service was great and they made sure we were very comfortable. I will definitely fly Air France again."
Plussat: "The entertainment screen was good. The food was acceptable. The crew was very nice and friendly."
Miinukset: "The seating. Isn't that always the case. Buy a standard seat and be squished like you don't matter - just an afterthought - and if you wanted better, spend another $100 bucks or so. Add to that insult the fact that my wife and I couldn't even sit together because we couldn't choose seats until we arrived at the airport. Really."
Plussat: "Beverage choices (apéritifs, wines, etc.) were decent in coach. Plane was clean. Entertainment system was very good. Boarding was organized."
Miinukset: "Seat width in coach was terrible. Had a heavier person next to me and I was crowded out in my seat."
Plussat: "The fact that the flight was direct. Entertainment options. Availability of USB and power outlets once you upgraded to priority seating."
Miinukset: "Flight was delayed as a result of volunteers getting off the plane due to overbooking. Their luggage had to be found and unloaded. Abusive and rude ground and security staff. On board staff was curt and was just going through the motions. Priority Seating seats were flimsy and extremely uncomfortable for a 10hr flight, even using the front seat pocket felt like you being kicked in the back. Seats reclined only 3 inches. Quality of food was pathetic. Serving trays were so small that is was impractical to eat out of them as food served barely fit in them. Toilets and sinks were clogged and dirty 1.5hrs into the flight. In short, it felt like you were traveling on a cheap bus."
Plussat: "Delta's free in-flight wi-fi for entertainment (movies, tv, music) on your own device is a big plus. Not so easy to find (there's sparse information in their magazine or seat-back brochure), but once you find it there's a wealth of options."
Plussat: "I have not traveled on Delta for years. And this experience was great checking to boardING then the service was great. But I have to back up. The customer service on the phone that helped me adjust my flight, she was great. So I have to say delta was great"
Miinukset: "The first class food was okay for the length of the flight."
check-in in Manchester even after doing Verifly took over an hour which is ridiculous. 2 members of the check-in staff were not wearing masks and one was wiping her nose with her hand and then handling passports. The flight was late again.
Plussat: "Crew wonderful.N"
Miinukset: "None for now."
Miinukset: "Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed."
Plussat: "Great service."
Miinukset: "Interesting business class configuration. Felt cramped compared to normal business class configuration of 4 across,"
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Miinukset: "Unnecessary delay"
Plussat: "loved the interactive flight information, movies, and the food and crew were great"
Plussat: "BA has really comfortable arrangements and seats."
Miinukset: "Boarding at Gatwick was a bit slow and disorganized."
Plussat: "The flight crew was good at keeping the guests informed. Plane was clean. Crew was polite."
Miinukset: "Boarding process felt like Ryanair or Easyjet. The crew kept the lights at full brightness even though it’s a night flight which made it hard to relax."
Plussat: "crew were perfect"
Miinukset: "nothing .it was a very full flight .crew were impeccable - calm courteous and attentive."
Miinukset: "Flight was over hour and a half late. Flight attendant forgot about me and my drink order on board. They didn’t pick up the trash we had to ask for it. Gate wasn’t ready upon arrival"
Miinukset: "I paid extra for exit row seating, but what they didn't tell me was that the flight attendant seat was facing ours, so much for leg room. The actual placement of the seats were aisle row and middle row-so neither of us had a window to look out of or wall to lean against, no overhead lighting or air vent either. Can you say "rip-off?" My husband, who is tall and broad shoulder was constantly being knocked around by the flight attendants and carts. This flight was miserable. I guess I should be thankful for the hour plus delay in departure."
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Plussat: "The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance."
Miinukset: "Just believe overall they could do better"
Miinukset: "Late departure caused down stream issues."
Miinukset: "Overbooked. Bumped off - next flight more than 7 hours later."
Plussat: "The on time arrival"
Miinukset: "That even non alcoholic drinks costs The gate agent provided misleading information"
Miinukset: "Planes should have WiFi"
Miinukset: "2 Hour Delay"
Plussat: "I am very glad BA have bought their food service back from the brink. A big improvement."
Plussat: "Checking in efficient, lounge comfortable"
Miinukset: "Average service. Crew not very interested."
Plussat: "Great service, easy travel from Heathrow Terminal 5."
Miinukset: "Shame the complimentary drinks have gone, sign of the economic times."
Plussat: "Meal was nice"
Miinukset: "Crew were disinterested. One piece of luggage arrived the other a day later."
Plussat: "Entertainment, blanket"
Miinukset: "Not enough leg room, chocolate dessert"
Plussat: "The crew was not good"
Miinukset: "Seats were uncomfortable. Leg rest was uncomfortable. I kept getting notices that the flight was delayed up to 2hrs but got there and was on time. Then couldn't check in till a certain time; what's up with that?"
Plussat: "Can never underestimate safety and realiability of BA. Flight was smooth and I have no complaints"
Miinukset: "Food sucks. Stay with the Beef & potatoes. The Rice and chicken was terrible!!"
Miinukset: "Heathrow is now so large that a layover of a bit over an hour is not sufficient to get comfortably from one gate area to another."
Plussat: "Food was good."
Miinukset: "My wife had a tall guy on one side whose knees spilled over into her. She also had a tall guy in front of her who fully reclined his seat. She felt like she was in a coffin. She had to get up and walk around to get some air. The seats are too close on this 747 that no one should have to fly it. ."
Plussat: "The crew were professional and helpful. The movie selection was great. I like the flight tracking 3D feature."
Miinukset: "The seats provide very little legroom."
Plussat: "Civilized boarding process Warm welcome from crew Calming music upon boarding Ample leg room + comfortable seat Redeye amenities at seat (headphones, ear plugs etc.) Nice food/drinks selection Clean restrooms"
Miinukset: "nothing, everything was great!"
Miinukset: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."
Plussat: "overall the flight was smooth. they had a video about collecting leftover coins, but but no one came by to collect, and no information as to where to leave your donation, so i just took my envelope and euros with me. price is the only reason I flew British airways again. If I could afford a better ticket I would fly a better airline."
Miinukset: "the armrest between the seats did not go up all the way. the storage area next to the window seat was dirty on the inside with food crumbs. after the recent news about bed bugs, i was uneasy on the flight. the actual flight was smooth, some turbulence but not the worst. they have absolutely the worst food ever. i have no idea what the awful purple stuff is, but they really should get rid of it. it is really unappetizing by the look of it. the carpet was coming loose in a number of places, just in our seat area. how long would it take to put some tacks in, or even some tape? bathroom was nasty and the sink was clogged.and full of water"
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Plussat: "The flight and everything associated with it. Food, crew etc"
Miinukset: "Customer services failed me"
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Miinukset: "Boarding was late no communication as to why Limited to no choice for entertainment"
Miinukset: "There are no wheel chairs for BA in London. We were made to walk long distances in absence of wheel chairs. No coordination in BA ground staff."
Plussat: "The head rest."
Miinukset: "I waited in line at Iberia airlines only to find out I had to go to British Airways. The seats were so tiny. I'm 6 feet tall and usually fit comfortably but this was so bad. Food was absolute slop."
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Miinukset: "Having to pay for a cup of tea!"
Plussat: "Some of the cabin crew were friendly."
Miinukset: "I was in the premium economy section, which was definitely more comfortable than regular steerage but the 777 cabin was old, and the amenities out of date. No plugs for phone or ipad charging; the in flight entertainment system was buggy and the selection was very limited. There was one drink service. Even business class looks worn out and tattered. No wonder the Gulf based airlines are eating their lunch."
Plussat: "Offfered to boarded early as I was traveling with my Son"
Plussat: "The experience in baggage counter was pathetic.They charged me more than $200 for my third baggage."
Miinukset: "The staff at Chennai Airport was unfriendly"
Miinukset: "Overcharged for baggage as the BA online baggage payment system was not working."
Miinukset: "Rude staff, messy service, lack of information and communication"
Miinukset: "The flight was delayed due to a sick passenger, but while that was going on, the crew was also scrambling to assign a woman a new seat as a religious man did not want to sit in the same row as a woman (the 3 seat row would've put the woman 2 seats away from the man with the complaint). This is an unfair and misogynistic policy."
Plussat: "Crew was awesome."
Miinukset: "Late take off."
Plussat: "Wasted nearly 3000$ Worst custmober service never buying ticket throggg you or just fly again They wanted a doctors note I sent it so many phone calls so much money spent on them ended up stuck in London sick without a ticket to return had to purchase a new ticket pay for hotel transport everything"