Hilton Garden Inn Panama

The staff was very helpful. The room was so clean.

Did not like how people drove in the parking garage. They drove very fast and crazy.

Bed was comfortable

Nice staff.

Poor rooms. Very old fashiono

We arrived at the hotel at 10:30 pm to hear that they were fully booked. We were offered a stay at the Best Western and were told that we could go there and if it was not up to what we wanted, we could go back to the Hilton and they would try again. That did not happen. We went to the Best Western, paid for the room, went up and found that there was a loud mechanical noise in the background. There were full beds and we wanted either a queen or a king. We went back to the reception area and were told that we would have to pay for the taxi to go back to the Hilton. We left and arrived back at the Hilton as instructed to do, and was told they would not pay for the taxi from Best Western back to Hilton. When asked what they had done with the other six guests who were in the same situation, no answer was forthcoming. Eventually we left and paid the taxi to take us to the Hyatt. Bear in mind, this all happened between 11 pm to 12:30 am in the night. Customer care and service was terrible.

The location of the hotel and checking in was very fast.

The room carpet was smelling.