Sheva Hotel

When i arrived the hotel they said the standard room is not available even though i booked and reserved it. After some discussion finally they gave me another room. But however it was not mentioned in booking.com they requested 100 euro deposit ! Finally i had to pay this deposit not to prolong the discussion. Electrical tools such as hair dryer has different plug and doesnt have adaptor ready for use. It was a disappointment for a 5 star !!! hotel.

Bed room slippers and robes

Pool was not for kids staff unaware of prices for tours

The location was ideal and the rooms were big and comfortable.

The checkin process was long and tedious - I booked with bookings.com and I expected everything to be arranged when I got there. When I arrived - tired - the staff couldn't find my reservation - she asked to see it on my phone. She proceeded to copy my bio data from my passport and this took a while. The next morning the cleaners were loud and it was disturbing my late rest before my flight back home.

Good ambience.

My experience at checkout was horrific. I've never been to a hotel where I had to stand for over an hour to account for every single stain on my towel sheets and pillow case. In addition to that the staff made me wash my make up stains off the sheets or i would have had to pay for that. Utter nonsense. When i asked her what kind of rule is they she yelled at me.