Hôtel Westminster

Location in the Paris centre, breakfast was good

I think the hotel was trashy and the whole fantastic Paris staying was ruined due to the 4 star luxury hotel in the heart of Paris. It all started with the fact we arrived at the hotel we received a room which was not 25 square meters as it was on booking and was a very old. Moreover, the room was not in the best condition and we felt cheated on our money. It was not announce that they had repair work and that they had repainting of roads in the corridor where our room was just close to where they were repainting.  When we talked to the front desk that it was by mistake and that they promised us that the paint would go away. Which is impossible because paint doesn't go away by itself so quickly. When we were tired after a long day and would come back to the room, it smelled like paint even though the window was open for a whole day. When we contacted the front desk and said that earlier today that manager her name is Karolina promises that if it would still succeed then she should give us another room. When we contacted the hotel reception once again they have said that they have to talk to the manager we said okay ,we are waiting… for at least half an hour until we got another room on the second floor which was smaller than the one we got first and we felt really bad and disappointed that we stayed at hotel Westmister. When I called the front desk one more time and said that the room is smaller and bad and I want another room, they are refuse to change it. I felt sad also the receptionist was very unpleasant and spoke in very inappropriate tone and had very bad attitude towards me not only on the phone but at the reception itself. I can't recommend this hotel because it doesn't meet the standard and level that a 4 star luxury hotel should do, it was truly a horrible experience and we felt badly treated as it was badly still from the hotel not to announce that they have renovation work . Please do better and choose another hotel in Paris!

Staffs are very friendly and helpful.

It takes 10 stairs to reach the elevator.

Perfect location to walk to all the obvious attractions; 5 mins to Opera, 20 mins to Louvre, etc. Staff attentive & friendly > barman in particular was excellent.

Location was great. Hotel was intimate. A nice boutique hotel.

Breakfast should have been included. Most guests had breakfast included. On the first day, the restaurant told me it was included, and then I found out we were charged 35 eu pp. Bed were not very comfortable.

Availability of hamman and sauna for the guest as well as gym