Marriott Paris Opera Ambassador Hotel

The only good things about this hotel is the convenient location.

I had the worst experience I could have ever dreamed of - one night at 3am a random man walked into my room while I was sleeping alone. I woke up groggily and didn't realise what even happened. Luckily he was a decent man and immediately left but what if he was not? The next morning I went to the reception and they said it was an error in the system. While the staff was understanding and offered me some points on my Mariott membership, it was a very scary experience and I haven't been able to sleep properly since. I do not expect such kind of errors while staying at such hotels. It was very scarring. There are so man worse things that could have happened that night. The whole experience was horrible. Apart from that the hotel was very run down and smelly too.

Badly in need of renovation

The hotel is well situated in the Paris Opera district close to the Galeries Lafayette shops and easy walk to the Metro.

We flew in from the States and arrived at the hotel at around 11:30. We weren't expecting a room right away but did expect that we could get a room before 4:45. And our bags only arrived ftom storage 45 minutes later. The room itself was reasonably spacious (for central Paris) and fairly comfortable. The shower was OK but the hot water was spotty and the shower temperature wasn't regulated. The major problem with the rooms was the laminate flooring and lack of insulation which did not dampen sounds. We were woken up two nights running by the people above coming in late and stomping around their room. The second problem was the totally ineffective air conditioning (and we were there early June). We complained, but it didn't get any better. The hotel had obviously had a lot of patching up done to the common areas such as the restaurant and the corridors. The order had peeling ceiling texture and the latter had stapled on plastic sheets in place of wall paper panels. The impression was not that of a 4 star hotel but that it was run down and long overdue for an update.