Patong hotellit lähellä Patong Boxing Stadium

Plussat: location very good the breakfast test like indin food

Miinukset: food lunch dinner not so good.

Plussat: Great facilities and efficient services especially at the breakfast

Miinukset: Great service, willing to help Service can be improved by - providing mobile (iPhone / android charging cable, or mobile charging pad, charging box) for people to recharge - improve finding contact information (number and email) to be find on website via mobile - need to mention on website or booking.com that rooftop pool are only available for upgrade room

Plussat: Club house facilities. Given how big the complex was having this facilities close to our rooms. Made the difference

Plussat: Everything

Miinukset: There is no free shuttle to the central mall

Plussat: Todella ystävällinen henkilökunta, mahtava aamiainen, happy hour oli hotellin baareissa useaan kertaan päivässä. Kivat teema illalliset joka ilta, ruoka herkullista eikä liian kallista, Rim Talay ravintola huippu viihtyisä iltaisin ja myös aamuisin, Ilmaista juomavettä sai noutaa poolialuella niin paljon kun halusi, hyvä kuntosali, Patong beach lähellä mikäli sinne halusi mennä! Rantatuoleja reilusti!

Miinukset: Asuimme ”villassa”, sinne välillä hankala saada kuljetusta, myös parveke kaivattiin huoneeseemme/villaan! Alueella paljon rappusia, mikä välillä oli rasittava kävellä!

Plussat: Location and view

Miinukset: Rooms bit dated but view made up for it

Plussat: Good spread of breakfast...nice cocktails...friendly and welcoming staff...nice location..clean rooms.

Miinukset: Slight issues of getting around property....heavily reliant on buggies and e-cars...so have to wait for a ride to lobby everytime you step out of your room.

Plussat: Good location and overall a nice property to stay in. The neighbourhood was lively and some key attractions were at a short distance from the property.

Miinukset: The only issue we faced was that on the third day of our stay there was a powercut for the whole day (being done by local authorities). The property had no generator back up that would have taken care that all the amenities would have worked without fail. To add to our woes , they somehow forgot to drop this notification in advance in our room and we were only notified after the power cut had started. Having said that, they did make amends by helping us prepare the baby food that we needed for our travel plans for the day.

Plussat: Great hotel and great service from all staff,

Miinukset: Breakfast restaurant crowded

Plussat: Location

Plussat: Everything was perfect .....

Miinukset: Bangla roadin bassojytkytys kuului yöllä lahden yli ja oli hieman häiritsevää.

Plussat: Nothing

Miinukset: Old resort, small rooms, not on the beach. NOT THE BEST OPTION

Plussat: Mukava pelata tennistä hyvällä kentällä

Miinukset: Lattiaa ei siivottu huolella

Plussat: We love Diamond Cliff Resort, truly is a Diamond. The staff are outstanding, our room beautiful and spotless, pools are gorgeous. If we could rate it a 10

Plussat: Aamiainen oli todella monipuolinen ja parasta oli tuoreet hedelmät. Olimme varanneet Deluxe-huoneen mutta saimme sviitin joka oli iso (75 m2) mutta todella kulunut ja remontin tarpeessa. Huoneesta oli todella kaunis näköala ja poreallas oli mukava lisä. Allasalueet olivat mahtavat ja viihtyisät mutta sain tod. näk. ruokamyrkytyksen isomman allasalueen baarista koska en ollut syönyt muutakaan sinä päivänä :( Suurehkolla hotellialueella pääsi kätevästi liikkumaan hotellin kuljetuksella. Ostoskeskukseen olisi myöskin ollut kuljetus mutta se olisi pitänyt varata päivää ennen eikä lomalla jaksa miettiä aikatauluja :) Sinne oli mukava kävelymatkakin. Tulopäivänä saimme huoneen luvattua myöhemmin mutta hotelli tarjosi juomat odotusaikana hotellin baarissa eikä siinä mennyt kuin n. 15 min.

Miinukset: Sviitit ehdottomasti remontin tarpeessa. Booking.comissa on tämän hotellin huoneista kuvia vain huonetyyppien kohdalla. Kuvat saisi olla samassa missä muutkin kuvat hotellista.

Plussat: The location

Miinukset: Nothings

Plussat: Breakfast was amazing Views were stunning Staff were fantastic The Chicken and Ribs night was unreal

Miinukset: It is a good walk into the centre of Patong

Plussat: I requested the hotel for early checkin as I arrived 3 hours early due to my flight timings. They arranged everything in 15 mins for me.

Plussat: Amazing view from the room, super friendly and professional staff, the resort is just perfect.

Miinukset: Too much stairs to be user everywhere is the only disadvantage

Plussat: Shuttle bus service to room to lobby and vice versa.

Miinukset: Had to call room service 4 times, because missing towels and instant coffee.

Plussat: Resort location, clean level, I felt my home due to lovely staff starting with house keeping, house kids, ocean view restaurant, reception, shuttle drivers, clinic and security. Everything was perfect and I hope to solve the cooling system problems to get the full mark.

Miinukset: Air conditioning system should be always ready without any problems as I changed two rooms due to, and about to change the third one prior to checking out...

Plussat: The hotel was more then perfect The staff too much friendly & and the resorts is not too much far from Patong Beach.

Miinukset: I arrived early at morning around 11 AM because I came from Bangkok but they let me wait until 2 Pm what it was too much time even the checkin time is 2 Pm they have to tell me and I'll pay more for early check in. There is no many choices for the breakfast

Plussat: Location was very goodFriendly staff

Miinukset: I accidentally broke a coffee mug and they charge me 200 bhat whith the rude letter

Plussat: Staffs and check in.

Miinukset: Small room.

Plussat: Hotel staff very friendly. Breakfast was excellent and pool facilities great. A warm welcome and room kept very clean and well stocked with water.

Miinukset: Drinks expensive.

Plussat: The front desk staff is very pleasant and inquires about our stay daily. The buffet staff are attentive and prompt. The pool bar staff at Bounce are phenomenal bartenders, especially Audi (sp?)... Everyone at Grand Mercure are very hospitable and we will stay there every time we visit Patong!

Plussat: Aamiainen oli erinomainen ja siell'ä oli usein jotain ekstraa minkä toi pöytään Rak.

Miinukset: Parveke olisi ollut kiva.

Plussat: Staff in the restaurant bubbles very helpful nd prompt, overall a good exp at the Hotel in all respects

Plussat: The breakfast was exceptional! The staff were incredibly friendly and helpful the entire stay. The fresh water on a daily basis was very helpful when travelling around a lot. The quality of linen was also very nice.

Miinukset: Bed in the room had some kind of mites or bed bugs that created an allergic reaction for my partner so we needed to change rooms. However, the staff were extremely understanding and apologetic which made the discomfort manageable.

Plussat: Walking distance to most locations in Patong

Miinukset: Not on a beach and a bit of a walk to closest one - Patong Beach

Plussat: Everything

Miinukset: The check in

Plussat: Location

Miinukset: The elevator control panels were really annoying! The staff at the restaurant were very rude to my wife and 3 year old Son! If you want a true 5 star hotel get out of Patong beach.. not even 4 stars IMO

Plussat: Staff were absolutely lovely. Nothing was a problem. Breakfast was fantastic; fresh, well cooked, and a wide array of options. Pool access room was incredibly convenient.

Miinukset: Pool had lots of 'floaties'. All will be from the trees around, but was a bit much. Something about the air con system in the room made the room smell damp and a bit mouldy, but only at night for some reason. (We'd notice if we left and came back to the room after about 7pm, but never during the day). However, we adapted and it wasn't really a bother after you'd been in the room for 15 minutes.

Plussat: Rude front desk not really accommodate any requests and not so friendly

Miinukset: The staff at the front desk seems always in a rush hardly like to listen to u or accommodate a late check out or even be friendly

Plussat: Location, cleanliness

Miinukset: Air conditioning wasn’t cold enough. Layout and access to villas not great

Plussat: The pool was great. Very close to the beach. There were activities planned. Bottles of water is brought to the room daily

Miinukset: Initially they told me during check-in there was an offer for the breakfast 350 baht. They even called back to the room to confirm this. When I go to the restaurant next morning the staff there said, there is no such offer the price is 500 baht. So I had to pay that amount. When I went to talk to the people at the check in desk, they oh so sorry, the offer was only applicable when the breakfast is booked in advance. So sorry for the misunderstanding. We didn't mention this before. And that was the end of it.

Plussat: Everything 100% Thanks Novotel ❤️❤️

Plussat: We absolutely enjoyed the stay, we used the pool and the restaurant almost everyday. The spa was great too. The team at the tour desk and the taxi service were very good too. Plenty of activities lined up for a great family holiday!

Miinukset: The aircon had a foul smell starting 11pm, this was highlighted to the hotel, they couldn't immediately fix it but said will be looking into it.

Plussat: Large swimming pool, friendly staff, very good location

Miinukset: Small balcony, taste of breakfast

Plussat: The pool was amazing and the staff were lovely and friendly. we were upgraded to a deluxe room. The staff at the pool bar were all especially nice.

Miinukset: The pillows were awful. they were either lumpy or as flat as a pancake. The adjoining room we had was very noisy. woken up at 5.30 by a crying baby and you could hear everybody talking loudly too. only 2 towels were given to us between the 4 of us.

Plussat: When checking in I had a new credit card and had issues therefore wasn’t happy. I found hotel prices expensive so didn’t use facilities and babysitter over priced. For a massive hotel I think they would benefit more if had a day kids club where you can leave your children whilst parents have some relax time

Miinukset: Too many questions from reception staff and had to explain to much. Example I had my own babysitter and they weren’t helpful. Until the manager Jane dealt with all and she was brilliant

Plussat: Large and nice swimming pool. The room was clean with comfortable beds. Good air conditioning, quiet and good wifi. Nice and helpful staff. The neighborhood outside the hotel had many shops that were open 24 hours. You can also buy fruit and bbq in the middle of the night from street carts right outside the hotel. We had also stayed in Kata and Karon before, but although this area is a place that never sleeps this was the place where we felt we could relax the most.

Miinukset: On the day we were checking out, we were told that the room had to be checked and that we could get complementary drinks while we waited. Our suitcases with the bags on top stood next to the staff who checked us out, and we had been told in advance how good the security is with all the cameras, etc. so we felt safe that they were there. When we returned, the staff had moved our luggage to an area without camera surveillance. We didn't think more about it until we checked in at the next hotel. Then we couldn't find our passports. They usually be in the same special place in my bag that I have used for many years. I also noticed that stuff in my bag have been moved on and I found the passports in a front pocket on the bag. I know with 100% certainty that I would never have put them there. I give this hotel 10 points anyway because it should not go beyond them even though there are some dishonest souls among us. I say this because people always have to remember to lock suitcases and keep their bags close by.

Plussat: Pool access

Miinukset: The kids room within the family room has no direct sun

Plussat: Breakfast

Miinukset: Bed,pillows and check in time as mentioned

Plussat: Riittävän syvä ja pitkä uima-allas. Hyvä ruuat, aamiainen kasvis-painoitteinen. Monipuolinen liikunta-ohjelma kuntosalilla ja allas-alueella. Pitkän majoituksen takia hotellin myöntämät lisäpalvelut.

Miinukset: Säilytystiloja vaatteille vähän. Huonekalut vaativat päivitystä. Kylpyhuoneen pistorasia epäkunnossa. Parvekkeella vain yksi tuoli. Välillä naapurien äänet häiritsivät öisin.

Plussat: Rooms of good size for families, location and amazing staff. Special thanks to Eandira who made our stay perfect.

Miinukset: None

Plussat: The location is great, but the have 2 wings - lakeside and beach side. Beach side is very close to the club so it will be noisy if you are not interested in the club.

Miinukset: The room smells very moldy so we had to change room. Inside is quite simple and appliance are old.

Plussat: Location and staff

Miinukset: Noisy all the time especially in the swimming pool.

Plussat: Swimming pool, breakfast, general facilities, staff.

Miinukset: Taxi arrangements. Had to pay extra for hotel taxi. Why can’t concierge whistle up a taxi like the Ramada Plaza by Wyndham in Bangkok did?

Plussat: Located near the walking street and attached to the mall

Miinukset: Nothing

Plussat: Everything about it is just great

Miinukset: Nothing to not like

Plussat: The location is good near to everything Swimming pool is good Breakfast is good

Miinukset: The smell when the start cook the dinner is reach to room The pool in the middle of the lobby and the restaurant was a lot of mosquito you can not set there ( for me I couldn’t set there) The furniture quite old but acceptable

Plussat: Perfect location. Excellent service and facilities.

Miinukset: Nothing

Plussat: The location only

Miinukset: The smell of the lobby from the kitchen reaches the room also the room wasn't clean enough encect and moscitos were available in the room

Plussat: Kannattaa valita delux huone jotka sijaitsevat Lakeside rakennuksessa. Siellä punttisali ja paljon parempi allasalue.

Plussat: Only the location

Miinukset: The rooms wasn't Clean as it should be so many encect and moscitos you smill the grilling from the restaurant to the rooms and the enternet was so bad

Plussat: Erittäin ystävällinen henkilökunta Siisti mukava huone

Miinukset: Uima altaalla aivan liian meluisaa ja aivan täynnä lapsia ,, siellä ei pystynyt oleskelemaan eikä uimaan rauhassa

Plussat: The location

Miinukset: The breakfast didn’t improve from even last year When we reached there was problem on the air conditioner on the hotel so they shifted us to another hotel which was very dirty and next day they came late to pick us we lost 2 days from our holiday