Patong hotellit lähellä Bangla Night Street

Plussat: location very good the breakfast test like indin food

Miinukset: food lunch dinner not so good.

Plussat: Great facilities and efficient services especially at the breakfast

Miinukset: Great service, willing to help Service can be improved by - providing mobile (iPhone / android charging cable, or mobile charging pad, charging box) for people to recharge - improve finding contact information (number and email) to be find on website via mobile - need to mention on website or booking.com that rooftop pool are only available for upgrade room

Plussat: Club house facilities. Given how big the complex was having this facilities close to our rooms. Made the difference

Plussat: Everything

Miinukset: There is no free shuttle to the central mall

Plussat: Todella ystävällinen henkilökunta, mahtava aamiainen, happy hour oli hotellin baareissa useaan kertaan päivässä. Kivat teema illalliset joka ilta, ruoka herkullista eikä liian kallista, Rim Talay ravintola huippu viihtyisä iltaisin ja myös aamuisin, Ilmaista juomavettä sai noutaa poolialuella niin paljon kun halusi, hyvä kuntosali, Patong beach lähellä mikäli sinne halusi mennä! Rantatuoleja reilusti!

Miinukset: Asuimme ”villassa”, sinne välillä hankala saada kuljetusta, myös parveke kaivattiin huoneeseemme/villaan! Alueella paljon rappusia, mikä välillä oli rasittava kävellä!

Plussat: Location and view

Miinukset: Rooms bit dated but view made up for it

Plussat: Good spread of breakfast...nice cocktails...friendly and welcoming staff...nice location..clean rooms.

Miinukset: Slight issues of getting around property....heavily reliant on buggies and e-cars...so have to wait for a ride to lobby everytime you step out of your room.

Plussat: Good location and overall a nice property to stay in. The neighbourhood was lively and some key attractions were at a short distance from the property.

Miinukset: The only issue we faced was that on the third day of our stay there was a powercut for the whole day (being done by local authorities). The property had no generator back up that would have taken care that all the amenities would have worked without fail. To add to our woes , they somehow forgot to drop this notification in advance in our room and we were only notified after the power cut had started. Having said that, they did make amends by helping us prepare the baby food that we needed for our travel plans for the day.

Plussat: Great hotel and great service from all staff,

Miinukset: Breakfast restaurant crowded

Plussat: Location

Plussat: Everything was perfect .....

Miinukset: Bangla roadin bassojytkytys kuului yöllä lahden yli ja oli hieman häiritsevää.

Plussat: Nice hotel, friendly staff, reasonable prices at the restaurant, family room is good choice for small family. Good swimming pool. good drop off and pick up from the mall.

Plussat: It was so clean and the cleaning staff were great compared to other places we stayed in phuket. This was our honeymoon, the bed is super comfortable. They even give free snacks etc and two free beers very generous compared to other Thai places. Free shuttle our other hotel did not have! We were so happy, it really is excellent value for money

Miinukset: We had no issues with Mai House. I would like to add that we paid almost double the money for another very fancy hotel near kamala beach and we had so many more problems there. Mai house was absolutely great

Plussat: The rooms, facilities, surroundings, service etc! The shuttle service is a plus.

Miinukset: Nothing much. But experienced a black out in the room and the next night, received a weird phone call around 12am asking us if we ordered any pizza. Ha! Other than that, everything was awesome!

Plussat: Pool was nice and the staff were very helpful.

Miinukset: Very close to a very busy road and cannot walk anywhere, have to catch the hourly shuttle to the beach or get a 300 baht taxi. The main road is very noisey at night and there was Chinese people shouting in the hallway at all hours of the night.

Plussat: Erittäin hyvä sänky. Muutoinkin ystävällinen ilmapiiri ja avulias palvelu.

Miinukset: Aamiaisella ei ollut pöytään ohjausta. Likaisia lautasia ei korjattu nopeasti pois pöydästä. Kun ei ollut pöytään ohjausta, kukaan ei myöskään tullut kysymään asiakkaalta, haluaako hän kahvia tai muuta teetä. Viiden tähden hotellissa, tarjoilijoiden ohjaus ja koulutus on tärkeää, vaikka kyse onkin suhteellisen uudesta hotellista. Silti kokonaisuus oli niin hyvä, että voin suositella tätä hotellia muillekin.

Plussat: Staff were very friendly, the food was amazing. Would definitely stay again. Loved the setup and the views

Plussat: Treat employees and all employees

Miinukset: Laygood

Plussat: Great hotel, super clean and comfortable. Polite and helpful staff.

Miinukset: The hotel is a little far from the main stretch, hence the cheaper price.

Plussat: All the resort facilities

Miinukset: Huge need time to reach the rooms

Plussat: The room was large and spacious, the pool was great and the staff were very friendly and helpful. The breakfast spread was great too and we had a wonderful and relaxing time

Miinukset: It was a little far away from patong beach but they had shuttle busses so it was a perfect place to stay

Plussat: Phenomenal

Miinukset: The checkin girl was rude

Plussat: Staffs and check in.

Miinukset: Small room.

Plussat: Hotel staff very friendly. Breakfast was excellent and pool facilities great. A warm welcome and room kept very clean and well stocked with water.

Miinukset: Drinks expensive.

Plussat: The front desk staff is very pleasant and inquires about our stay daily. The buffet staff are attentive and prompt. The pool bar staff at Bounce are phenomenal bartenders, especially Audi (sp?)... Everyone at Grand Mercure are very hospitable and we will stay there every time we visit Patong!

Plussat: Aamiainen oli erinomainen ja siell'ä oli usein jotain ekstraa minkä toi pöytään Rak.

Miinukset: Parveke olisi ollut kiva.

Plussat: Staff in the restaurant bubbles very helpful nd prompt, overall a good exp at the Hotel in all respects

Plussat: The breakfast was exceptional! The staff were incredibly friendly and helpful the entire stay. The fresh water on a daily basis was very helpful when travelling around a lot. The quality of linen was also very nice.

Miinukset: Bed in the room had some kind of mites or bed bugs that created an allergic reaction for my partner so we needed to change rooms. However, the staff were extremely understanding and apologetic which made the discomfort manageable.

Plussat: Walking distance to most locations in Patong

Miinukset: Not on a beach and a bit of a walk to closest one - Patong Beach

Plussat: Everything

Miinukset: The check in

Plussat: Location

Miinukset: The elevator control panels were really annoying! The staff at the restaurant were very rude to my wife and 3 year old Son! If you want a true 5 star hotel get out of Patong beach.. not even 4 stars IMO

Plussat: Staff were absolutely lovely. Nothing was a problem. Breakfast was fantastic; fresh, well cooked, and a wide array of options. Pool access room was incredibly convenient.

Miinukset: Pool had lots of 'floaties'. All will be from the trees around, but was a bit much. Something about the air con system in the room made the room smell damp and a bit mouldy, but only at night for some reason. (We'd notice if we left and came back to the room after about 7pm, but never during the day). However, we adapted and it wasn't really a bother after you'd been in the room for 15 minutes.

Plussat: Rude front desk not really accommodate any requests and not so friendly

Miinukset: The staff at the front desk seems always in a rush hardly like to listen to u or accommodate a late check out or even be friendly

Plussat: Location, cleanliness

Miinukset: Air conditioning wasn’t cold enough. Layout and access to villas not great

Plussat: The pool was great. Very close to the beach. There were activities planned. Bottles of water is brought to the room daily

Miinukset: Initially they told me during check-in there was an offer for the breakfast 350 baht. They even called back to the room to confirm this. When I go to the restaurant next morning the staff there said, there is no such offer the price is 500 baht. So I had to pay that amount. When I went to talk to the people at the check in desk, they oh so sorry, the offer was only applicable when the breakfast is booked in advance. So sorry for the misunderstanding. We didn't mention this before. And that was the end of it.

Plussat: Everything 100% Thanks Novotel ❤️❤️

Plussat: We absolutely enjoyed the stay, we used the pool and the restaurant almost everyday. The spa was great too. The team at the tour desk and the taxi service were very good too. Plenty of activities lined up for a great family holiday!

Miinukset: The aircon had a foul smell starting 11pm, this was highlighted to the hotel, they couldn't immediately fix it but said will be looking into it.

Plussat: Large swimming pool, friendly staff, very good location

Miinukset: Small balcony, taste of breakfast

Plussat: The pool was amazing and the staff were lovely and friendly. we were upgraded to a deluxe room. The staff at the pool bar were all especially nice.

Miinukset: The pillows were awful. they were either lumpy or as flat as a pancake. The adjoining room we had was very noisy. woken up at 5.30 by a crying baby and you could hear everybody talking loudly too. only 2 towels were given to us between the 4 of us.

Plussat: When checking in I had a new credit card and had issues therefore wasn’t happy. I found hotel prices expensive so didn’t use facilities and babysitter over priced. For a massive hotel I think they would benefit more if had a day kids club where you can leave your children whilst parents have some relax time

Miinukset: Too many questions from reception staff and had to explain to much. Example I had my own babysitter and they weren’t helpful. Until the manager Jane dealt with all and she was brilliant

Plussat: Large and nice swimming pool. The room was clean with comfortable beds. Good air conditioning, quiet and good wifi. Nice and helpful staff. The neighborhood outside the hotel had many shops that were open 24 hours. You can also buy fruit and bbq in the middle of the night from street carts right outside the hotel. We had also stayed in Kata and Karon before, but although this area is a place that never sleeps this was the place where we felt we could relax the most.

Miinukset: On the day we were checking out, we were told that the room had to be checked and that we could get complementary drinks while we waited. Our suitcases with the bags on top stood next to the staff who checked us out, and we had been told in advance how good the security is with all the cameras, etc. so we felt safe that they were there. When we returned, the staff had moved our luggage to an area without camera surveillance. We didn't think more about it until we checked in at the next hotel. Then we couldn't find our passports. They usually be in the same special place in my bag that I have used for many years. I also noticed that stuff in my bag have been moved on and I found the passports in a front pocket on the bag. I know with 100% certainty that I would never have put them there. I give this hotel 10 points anyway because it should not go beyond them even though there are some dishonest souls among us. I say this because people always have to remember to lock suitcases and keep their bags close by.

Plussat: Pool access

Miinukset: The kids room within the family room has no direct sun

Plussat: Breakfast

Miinukset: Bed,pillows and check in time as mentioned

Plussat: Riittävän syvä ja pitkä uima-allas. Hyvä ruuat, aamiainen kasvis-painoitteinen. Monipuolinen liikunta-ohjelma kuntosalilla ja allas-alueella. Pitkän majoituksen takia hotellin myöntämät lisäpalvelut.

Miinukset: Säilytystiloja vaatteille vähän. Huonekalut vaativat päivitystä. Kylpyhuoneen pistorasia epäkunnossa. Parvekkeella vain yksi tuoli. Välillä naapurien äänet häiritsivät öisin.

Plussat: Rooms of good size for families, location and amazing staff. Special thanks to Eandira who made our stay perfect.

Miinukset: None

Plussat: Near most of Patong activity.

Miinukset: Noise and inconveniences.

Plussat: Central location

Miinukset: A little bit too noisy

Plussat: Excellent staff and location

Miinukset: All good

Plussat: Not all but some staff are nice. Good location

Miinukset: Food, service, beds, tv, lighting in rooms, cleaning staff, pool bar staff and trying to get service at the bar when no seats are available.

Plussat: Great location, modern rooms, best shower pressure.

Plussat: Everything else was fantastic.

Miinukset: People coming in really late slamming there doors. That was a little disrespectful but not the hotels fault,but they could let people know to be more respectful of others.

Plussat: Location, Easy access

Miinukset: Staff were not friendly and couldn't understand English very well. Pricey for what you get. Terrible views from both rooms I booked.

Miinukset: Kings birthday - booked pool access room and no swim up room available

Plussat: The location

Miinukset: The staff was slow

Plussat: if you like action then close to bangala rd, close to shops, not far from the beach, staff were nice, modern, nice roof top bar eating area

Miinukset: playing loud music constantly at the pool area until late afternoon

Plussat: Very good for families

Miinukset: Some of the reception staff were rude