Patong hotellit lähellä Simon Cabaret Show

Plussat: location very good the breakfast test like indin food

Miinukset: food lunch dinner not so good.

Plussat: Great facilities and efficient services especially at the breakfast

Miinukset: Great service, willing to help Service can be improved by - providing mobile (iPhone / android charging cable, or mobile charging pad, charging box) for people to recharge - improve finding contact information (number and email) to be find on website via mobile - need to mention on website or booking.com that rooftop pool are only available for upgrade room

Plussat: Club house facilities. Given how big the complex was having this facilities close to our rooms. Made the difference

Plussat: Everything

Miinukset: There is no free shuttle to the central mall

Plussat: Todella ystävällinen henkilökunta, mahtava aamiainen, happy hour oli hotellin baareissa useaan kertaan päivässä. Kivat teema illalliset joka ilta, ruoka herkullista eikä liian kallista, Rim Talay ravintola huippu viihtyisä iltaisin ja myös aamuisin, Ilmaista juomavettä sai noutaa poolialuella niin paljon kun halusi, hyvä kuntosali, Patong beach lähellä mikäli sinne halusi mennä! Rantatuoleja reilusti!

Miinukset: Asuimme ”villassa”, sinne välillä hankala saada kuljetusta, myös parveke kaivattiin huoneeseemme/villaan! Alueella paljon rappusia, mikä välillä oli rasittava kävellä!

Plussat: Location and view

Miinukset: Rooms bit dated but view made up for it

Plussat: Good spread of breakfast...nice cocktails...friendly and welcoming staff...nice location..clean rooms.

Miinukset: Slight issues of getting around property....heavily reliant on buggies and e-cars...so have to wait for a ride to lobby everytime you step out of your room.

Plussat: Good location and overall a nice property to stay in. The neighbourhood was lively and some key attractions were at a short distance from the property.

Miinukset: The only issue we faced was that on the third day of our stay there was a powercut for the whole day (being done by local authorities). The property had no generator back up that would have taken care that all the amenities would have worked without fail. To add to our woes , they somehow forgot to drop this notification in advance in our room and we were only notified after the power cut had started. Having said that, they did make amends by helping us prepare the baby food that we needed for our travel plans for the day.

Plussat: Great hotel and great service from all staff,

Miinukset: Breakfast restaurant crowded

Plussat: Location

Plussat: Everything was perfect .....

Miinukset: Bangla roadin bassojytkytys kuului yöllä lahden yli ja oli hieman häiritsevää.

Plussat: It is a very family friendly resort with 3 huge pools. The kiddie pool is excellent and something kids would enjoy. There are other activities for kids (like a playground, ping pong, pool/billiards, various crafts, fire show, kiddie muay Thai) and adults (restaurants, bars, lounges, happy hour) alike to keep you busy so that you don't really need to leave the resort anymore. Service is also great. I could imagine just staying within the resort area the whole day to truly chill.

Miinukset: Beach is not swimmable since it is too rocky, even during high tide and with water shoes. I saw several other guests with injuries. It is a 15 minute drive from Patong Beach, but not too bad since they offer shuttle service 5x a day.

Plussat: Uima-altaat olivat hyvät js siistit.

Miinukset: Mielestäni ilmainen wifi kuuluisi hotellin asiakkaille, näin ei kuitenkaan ollut. Hotelli aamupala ja ruoat olivat erittäin kalliita. Tarjoavat all inclusivea, mutta sekin kovin hintava

Plussat: Property is not as seen in the wedside, pretty outdate, needs a lot of maintenance

Miinukset: Room was old, smells, dirty

Plussat: Everything

Miinukset: The beach full of dead corail

Plussat: Everything is perfect! The hospitality was awesome!

Plussat: Facilities, food, pools, beach are all good. Staff are extremely friendly, Angie from the front desk was very nice and helpful

Miinukset: Location is a little isolated, nothing within walking distance. Smokers might have a hard time as the hotel is quite strict with were guests can smoke.

Plussat: As it a resort and we a little away from city snack after should offer to hotel gust to save travel tome to the city

Miinukset: No activities after sun set, where should be! No swimming propoet place to swim on the lcen as reached with stone.

Plussat: Hospitality was awesome.All the staff was very cooperative and kind.

Miinukset: We were housed in the old building.The Air Conditioner was not cooling.however,they attended the complaint the very next which was fixed.Break fast menu mostly same all the three days we stayed.

Plussat: Nice beach, close to Patong. Staff was great and helpful

Miinukset: Noise in halls can be a little noisy on occasion.

Plussat: Great resort

Miinukset: Old rooms but we saw they were refurbishing some of them Not allowed smoking in the balcony or terrace, only few smoking areas

Plussat: Large pools , good room sizes

Miinukset: Far from everything ! Nothing nearby , which means it gets expensive for food and transport ! The shuttle service is free 2 times only and for limited persons

Plussat: Eveeything. The rooms. The pool. The area. The food

Miinukset: The bwach was not clean. But hotel not responsible for that.

Plussat: Staffs and check in.

Miinukset: Small room.

Plussat: Hotel staff very friendly. Breakfast was excellent and pool facilities great. A warm welcome and room kept very clean and well stocked with water.

Miinukset: Drinks expensive.

Plussat: The front desk staff is very pleasant and inquires about our stay daily. The buffet staff are attentive and prompt. The pool bar staff at Bounce are phenomenal bartenders, especially Audi (sp?)... Everyone at Grand Mercure are very hospitable and we will stay there every time we visit Patong!

Plussat: Aamiainen oli erinomainen ja siell'ä oli usein jotain ekstraa minkä toi pöytään Rak.

Miinukset: Parveke olisi ollut kiva.

Plussat: Staff in the restaurant bubbles very helpful nd prompt, overall a good exp at the Hotel in all respects

Plussat: The breakfast was exceptional! The staff were incredibly friendly and helpful the entire stay. The fresh water on a daily basis was very helpful when travelling around a lot. The quality of linen was also very nice.

Miinukset: Bed in the room had some kind of mites or bed bugs that created an allergic reaction for my partner so we needed to change rooms. However, the staff were extremely understanding and apologetic which made the discomfort manageable.

Plussat: Walking distance to most locations in Patong

Miinukset: Not on a beach and a bit of a walk to closest one - Patong Beach

Plussat: Everything

Miinukset: The check in

Plussat: Location

Miinukset: The elevator control panels were really annoying! The staff at the restaurant were very rude to my wife and 3 year old Son! If you want a true 5 star hotel get out of Patong beach.. not even 4 stars IMO

Plussat: Staff were absolutely lovely. Nothing was a problem. Breakfast was fantastic; fresh, well cooked, and a wide array of options. Pool access room was incredibly convenient.

Miinukset: Pool had lots of 'floaties'. All will be from the trees around, but was a bit much. Something about the air con system in the room made the room smell damp and a bit mouldy, but only at night for some reason. (We'd notice if we left and came back to the room after about 7pm, but never during the day). However, we adapted and it wasn't really a bother after you'd been in the room for 15 minutes.

Plussat: Rude front desk not really accommodate any requests and not so friendly

Miinukset: The staff at the front desk seems always in a rush hardly like to listen to u or accommodate a late check out or even be friendly

Plussat: Location, cleanliness

Miinukset: Air conditioning wasn’t cold enough. Layout and access to villas not great

Plussat: The location both sides

Miinukset: Staff

Plussat: Hotellin sijainti erinomainen, uima-allasalue altaineen ylitti odotukset. Harvoja hotelleja, jossa oli aina saatavilla aurinkotuoleja ilman aamuheräämisiä ja varaamisia! Parvekenäkymä altaille hieno. Huoneet riittävän isoja ja vuoteet pehmeitä. Sijainti aivan rannan vieressä mahdollisti myös välikäynnit meren aalloissa. Aamiainen erittäin hyvä ja riittävä, tuotteet eivät loppuneet ja palvelu toimi. Hotelli ylitti ennakko-odotukset. WiFin toiminta parempi kuin odotettu vaikka välillä joutuikin kirjautumaan uudestaan. Tähän hotelliin voisimme tulla uudestaan!

Miinukset: Toinen hissi pois käytöstä ja korjattavana päärakennuksen yhteydessä (voi olla jo nyt toiminnassa). WiFiin kirjautuminen aina silloin tällöin uudestaan. Väliovellisia huoneita rajoitetusti saatavilla. Mutta hotellista ei mitään suurempaa moitittavaa.

Plussat: Resort, buffet breakfast was fantastic. Staff friendly and attentive. Location was perfect.

Miinukset: 1 pool unfortunately closed during our stay but we're aware of this. Balcony overlooked the rubbish area and an old water tank tower which was ashame so in turn never sat on our balcony.

Plussat: Breakfast each day was good however fruit selection was not changed regularly not much choice.

Miinukset: Pillows in rooms soft could not offer a firmer one. Great choice of pools but the smaller one should be adults only.

Plussat: The pool and garden areas are clean and well maintained

Miinukset: Not the comfiest bed or pillows

Plussat: This Hotel was an amazing location for anyone wanting the beach, nightlife and shops in Patong! Also very close to a wide variety of restaurants! The pools are amazing and very clean. Overall really happy with our stay here!

Plussat: Great location

Miinukset: Insist on large deposit, wanted cash or if credit card takes a month to refund

Plussat: Great rooms and facilities in a terrific location

Miinukset: No Fox Sports channels in rooms

Plussat: The pool and location was perfect, couldn’t complain at all!

Miinukset: The rooms constantly smelt of cigarettes so had to have the air con switched off most of the stay or else the smell was unbearable for a non smoker which resulted in not the best sleep. My friends rooms shower was constantly over flowing to the point she could only turn the tap on for a minute, which resulted in her having to come and shower in our room every night. We did tell staff but they never fixed the problem.

Plussat: Location, room locate, room size, quite, magnificent view, wifi.

Miinukset: The bathroom cleaning, there was black bacteria in the shower head and in the bath area.

Plussat: The pool was great and very central location

Miinukset: Needs a bit of a Reno but that’s okay

Plussat: The pool was great. Very close to the beach. There were activities planned. Bottles of water is brought to the room daily

Miinukset: Initially they told me during check-in there was an offer for the breakfast 350 baht. They even called back to the room to confirm this. When I go to the restaurant next morning the staff there said, there is no such offer the price is 500 baht. So I had to pay that amount. When I went to talk to the people at the check in desk, they oh so sorry, the offer was only applicable when the breakfast is booked in advance. So sorry for the misunderstanding. We didn't mention this before. And that was the end of it.

Plussat: Everything 100% Thanks Novotel ❤️❤️

Plussat: We absolutely enjoyed the stay, we used the pool and the restaurant almost everyday. The spa was great too. The team at the tour desk and the taxi service were very good too. Plenty of activities lined up for a great family holiday!

Miinukset: The aircon had a foul smell starting 11pm, this was highlighted to the hotel, they couldn't immediately fix it but said will be looking into it.

Plussat: Large swimming pool, friendly staff, very good location

Miinukset: Small balcony, taste of breakfast

Plussat: The pool was amazing and the staff were lovely and friendly. we were upgraded to a deluxe room. The staff at the pool bar were all especially nice.

Miinukset: The pillows were awful. they were either lumpy or as flat as a pancake. The adjoining room we had was very noisy. woken up at 5.30 by a crying baby and you could hear everybody talking loudly too. only 2 towels were given to us between the 4 of us.

Plussat: When checking in I had a new credit card and had issues therefore wasn’t happy. I found hotel prices expensive so didn’t use facilities and babysitter over priced. For a massive hotel I think they would benefit more if had a day kids club where you can leave your children whilst parents have some relax time

Miinukset: Too many questions from reception staff and had to explain to much. Example I had my own babysitter and they weren’t helpful. Until the manager Jane dealt with all and she was brilliant

Plussat: Large and nice swimming pool. The room was clean with comfortable beds. Good air conditioning, quiet and good wifi. Nice and helpful staff. The neighborhood outside the hotel had many shops that were open 24 hours. You can also buy fruit and bbq in the middle of the night from street carts right outside the hotel. We had also stayed in Kata and Karon before, but although this area is a place that never sleeps this was the place where we felt we could relax the most.

Miinukset: On the day we were checking out, we were told that the room had to be checked and that we could get complementary drinks while we waited. Our suitcases with the bags on top stood next to the staff who checked us out, and we had been told in advance how good the security is with all the cameras, etc. so we felt safe that they were there. When we returned, the staff had moved our luggage to an area without camera surveillance. We didn't think more about it until we checked in at the next hotel. Then we couldn't find our passports. They usually be in the same special place in my bag that I have used for many years. I also noticed that stuff in my bag have been moved on and I found the passports in a front pocket on the bag. I know with 100% certainty that I would never have put them there. I give this hotel 10 points anyway because it should not go beyond them even though there are some dishonest souls among us. I say this because people always have to remember to lock suitcases and keep their bags close by.

Plussat: Pool access

Miinukset: The kids room within the family room has no direct sun

Plussat: Breakfast

Miinukset: Bed,pillows and check in time as mentioned

Plussat: Riittävän syvä ja pitkä uima-allas. Hyvä ruuat, aamiainen kasvis-painoitteinen. Monipuolinen liikunta-ohjelma kuntosalilla ja allas-alueella. Pitkän majoituksen takia hotellin myöntämät lisäpalvelut.

Miinukset: Säilytystiloja vaatteille vähän. Huonekalut vaativat päivitystä. Kylpyhuoneen pistorasia epäkunnossa. Parvekkeella vain yksi tuoli. Välillä naapurien äänet häiritsivät öisin.

Plussat: Rooms of good size for families, location and amazing staff. Special thanks to Eandira who made our stay perfect.

Miinukset: None